Rated 2 out of 5 by Sheratondfwstinks Unprofessional and uncaring
We had over 100 people booked at this hotel and had meeting rooms rented for 3 days. Front desk couldn't have done less to help us with transportation or general requests. We were told a shuttle would be available to us "in 20 minutes", time came and shuttle driver told us he was already taking someone else, front desk clown pretty much told us tough luck. Never made any attempt to do anything to help. One of our meeting rooms was only required for one afternoon, the staff never bothered to clean it after another group had it that morning. Nice meeting in a dirty room with other people's mess all over.
January 30, 2012
Rated 4 out of 5 by Vj196 beautiful hotel
The hotel is beautiful but I did have some problems with getting service. I chose to go green but when I needed supplies ie: towels ad coffee, I was told they would be sent up to may room, but that didn't happen.
I also had an issue in the restaurant I wanted something that was on the room service menu and I was told I couldn't have it unless I wanted to go to my room. I was in your hotel for 2 weeks an intense time of classes and studying and every now in then I needed to get out and sit in one of your lovely on-sight spaces when it was too late and I was too tired to venture out, that was disappointing.
This was my first extended visit to Dallas
thank you for asking about my experience.
July 26, 2014
Rated 4 out of 5 by 032750 Dallas 2014
The room was comfortable and the environment was pleasant. The staff were not as responsive as I would have liked. One day I requested wash cloths and they were never delivered. Although the food in the restuarant was good, the service was extremely slow.
July 1, 2014
Rated 4 out of 5 by Mary31 Great hotel
there needs to be more than one pool for as many guests as their are. And many more deck chairs
August 15, 2014
Rated 4 out of 5 by shannonck1 Great Location
Staff at this hotel are top notch and very receptive to addressing guest needs.
Hotel rooms are spacious and comfortable.
August 15, 2014
Rated 4 out of 5 by traveler2709 Great conference location
I stayed at this hotel for a conference. The staff were attentive and the facilities were great.
August 15, 2014
Rated 5 out of 5 by bearSher This hotel had a great number of conference rooms
This is a great hotel to attend a convention of any kind/ wedding reception. All employees, regardless of their position/ job were very friendly. The beds/ linens/ pillows set the stage for a very good night sleep. Everything was very clean and the pool & fitness center was excellent.
June 29, 2014
Rated 5 out of 5 by DAM69 This hotel was fantastic
First time to stay at The Sheraton. I was not disappointed.
August 14, 2014
Rated 5 out of 5 by yankeetraveler Friendly, efficient staff make this hotel a winner!
I give this hotel a top rating because of the great staff service. From the bellman to the concierge to the desk clerks, everyone greats you warmly and you can't help but feel that they truly mean it. As a frequent traveller (platinum) I have repeat visits to many hotels. This is one of the few where staff acknowledge you with a "good to see you again greeting." Also, "Miss Jackie" in the club room is a treat who greats nearly everyone with a hug and a "Hi Sweetie." It's a great way to start your day. Her colleague Ron and bartenders Alisa and Jaime are equally upbeat and professional.
February 17, 2012
Rated 1 out of 5 by MEDTRAVELUSA Single Worst SPG Experience in +525 nights
1. SPG check-in not available during my check in.
2. Waiting +30 minutes to check in.
3. MOST FRUSTRATING HOTEL EXPERIENCE IN MY LIFE: I self-parked. Notified front desk when I checked in and they said they coded my room key for the garage. Attempted to exit garage the next morning, key card did not open the gate. Pressed the intercom button 8-10 times and received either a busy signal or endless ringing with no answer. Got of of my car, retrieved my credit card from my bag in the trunk and paid for parking with my credit card in order to exit. This continues...
4. Waited in line for the front desk that evening (no SPG counter open, +20 minutes) to inform the front desk of my garage issue that morning. Front desk agent said he re-keyed my card and removed the self-parking charge from my room (this process itself took +10 minutes of typing various codes from my garage credit card receipt into the accounting system). Wait, it gets even worse...
5. The next morning on attempting to exit the garage, once again my key card does not work. Press intercom button, no response. I park my car and return to the front desk (a six minute walk/elevator ride each way), wait in line for only 7 minutes this time, and once again told that my card was re-coded for the garage. Nope, tried to exit, THIS time, someone answers the intercom (I think the front desk told the valet desk to look at for my call because I let everyone in the lobby know my frustration. I'll skip to the last day at check out...
6. Charge for my first night of parking that I paid for with my credit shows up on my folio. Took about 10 minutes to get this removed at the front desk.
7. Other non-garage and non-incompetent and under-staffed front desk issues: For some unknown reason I was auto-checked out at 0832 on my departure date. About 0845, I signed my charge slip for breakfast, and the server returned to my table and asked me to verify my name and room charges. He was still unable to post the charge to my room as my name and room combination was not valid. I HAD TO BE ACCOMPANIED TO THE FRONT DESK WITH THE FOOD SERVICE MANAGER TO GET THE CHARGE POSTED TO MY ROOM.
I am Lifetime Platinum, and NEVER IN MY LIFETIME WILL I EVER RETURN TO THIS HOTEL.
February 6, 2014
Rated 1 out of 5 by charliewes77 Run-down facility
Paid extra for club level---machine for making lattes and cappuccino was broken after first three days. There were never any snacks in the club room. The television was very frustrating. After choosing a channel, it would flip back to promo station while you were in the midst of watching a show. Asked that a duvet cover be changed because it had spots. They simply turned it over to the other side. The ATM machine was broken. The printer in the club room was broken. Bright spot? The concierge desk was great...Wonderful people on staff (other than housekeeping)...
April 3, 2014
Rated 1 out of 5 by GatsbyNYC Disappointed
I travel to Dallas somewhat often on business and generally stay at a very nice boutique hotel near my firm’s office. Prior to this past trip I had freshly become an SPG member and decided to try the Sheraton to earn some points. In short, I was highly disappointed with my experience. I arrived late in the evening and there was apparently some sort of convention taking place in Dallas the next day so the lobby was a zoo. There were hundreds of people waiting around to check-in to their rooms (no hyperbole – hundreds). The line appeared to be about two - three hours long so I decided to take a cab back to the office to work for a few more hours. I came back to the hotel about three hours later (this is now around 11pm or later) and the line had not shrunk at all – in fact I would venture to say that it grew. I stopped to ask someone what was going on and was told there was some kind of convention. I was not there for this convention and I had a meeting at 0730am the next day. I asked if there was any way around this and was shrugged off coldly. At this point I found another staff member, who was actually very friendly and helpful. She offered to at least hold my bags in storage so that I could go out and grab a drink or something while I waited. Sure enough I walked down the street and had a drink and returned to the same chaos with no abatement in sight. It was not like I was seeking special treatment…. I just wanted to get into my room and go to bed so I could be rested for my morning meeting! I had flown in on the first flight that morning at 6am to get to Dallas and be in the office for work, so I was up for almost a full twenty-four hours and this was not the welcome I would have expected from a quality hotel. I will concede that this could be a very flukish circumstance, but when I am traveling on business I cannot afford to spend most of my sleeping time standing around a crowded lobby.
In the morning I asked for a cab and one was called for me and then given to someone else - I was given a look like “Oops…” The room was fine – kind of old, but not a big deal and it was clean, so no complaints there. And I really have to emphasize that the one concierge employee was wonderful, but that wasn’t enough to salvage the experience. Will not stay at this Sheraton again - SPG has a premium property nearby that I would consider for the next trip, but quite honestly I may just forego the points and go to the boutique near my office where it won’t be a roll of the dice whether or not I have a comfortable experience.
January 4, 2012
Rated 3 out of 5 by SPH2013 Broken Heat
The first night in your hotel, happened the be the coldest night of the year so far in Dallas and the heat was out. The staff reacted very well, butI was so cold and it took a couple hours for the heat to come on. The other issue I had was during check in. I wanted to park near the front desk and check in and then go park my car. The valet wouldn't let me leave for car for a few minutes to check in and instead had me go park my car in self parking and walk across the sky bridge. Pulling all my luggage through the garage & skybridge was not a great way to start my stay.
November 15, 2013
Rated 3 out of 5 by jpbarnes Very Average Hotel
No recognition for being SPG Gold at all. I didn't even realize i was given the points welcome gift until i checked my account. I was never asked to choose.
Got the most basic room even though the hotel seemed empty. Room was ok, but had to move to another room because the hot water was not working.
All in all, an average, nothing special hotel that doesn't really give you any perks for being SPG elite. Probably would pick another hotel in Dallas next time.
August 4, 2014
Rated 4 out of 5 by LR95 Very Nice
Enjoyed my stay. Very nice hotel in a very convenient location. Room & bed were quite comfortable. The fitness room is just crazy! 5 times larger than any I have ever been in at a hotel before. Staff was also very helpful.
Had repeated issues with room key working at parking garage. That could be tightened up, but would not at all stop me from staying again!
August 7, 2014
Rated 3 out of 5 by Diamondlake House Keeping / Convention Food
The first night my bed was made up and coffee re-stocked. The next night, bed undone and no coffee! Maybe I was suppose to tip them ahead of time??? But the woman taking care of my room had a gentleman accompanying her on her cleanings, may of been a distraction! Had to call and ask if they could get me coffee for the next morning. At least the garbage was emptied.
The breakfast in morning was cold, eggs runny and potatoes hard and uncooked. Lunches was just a little bit better. The dinners we received were very interesting but the portions were very small.
December 16, 2013
Rated 5 out of 5 by SuzannaBanana Convention Stay
Was here for the ACBL Nationals. What a great stay. Upgraded to Executive Suite - what a pleasure! Roomy, perfect for two people with different life styles. Had small problem with cooling -called and w/in 10 minutes two maintenance people arrived to fix, and then 2 hrs later, more people arrive to check up! No towels one day, a call and 10 minutes later, staff delivered plethora of towels, and 30 minutes later, another stall member to check up and deliver more towels, Such good response! Really was able to concentrate and play bridge.
April 2, 2014
Rated 5 out of 5 by maga big room
Nice big room, beds very confortable. Close to museums.
August 11, 2014
Rated 3 out of 5 by Altair0115 Internet service and TVs need improvement
The only reason I give an average rating is because of the TVs provided and the fickle Internet service, especially in a convention situation.
The TV is hard-wired into a weird TV service box. The RCA inputs barely work, leaving you only to use HDMI inputs.
Internet service, while free for the convention I participated in, was extremely slow and prone to disconnect at any moment. When hundreds, if not thousands of people attend, it's very important to improve connections for those who'd like to use them.
Despite these issues, the hotel room was very comfortable, clean, and relaxing. The beds were kept clean and neat and I had absolutely no trouble going to sleep.
I'll definitely attend this hotel again if SGC will be located here, but I hope these problems can be addressed, if not in the slightest.
August 1, 2014
Rated 1 out of 5 by will55 Worst Experience Ever
I am a Starwwood Preferred Member and this by far has been one of the worst experiences that I have ever encountered at a SPG property. The service was deplorable and I will not likely stay at this facitlity again. It was the first and last time. My initial room reservation request was for 2 queen beds but upon arrival they could not meet my demand but graciously put me in the Presidential Suite and advised me that a sofa bed would be available. Upon arrival there was no sofa bed and I requested additional linen for the sofa. Needless to say I never received the linen. Secondly, I had a package overnight to me for Saturday delivery and was never notified that the package was available until sunday. It as just a bad experiance overall.
February 29, 2012
Rated 2 out of 5 by Erika456 Comfortable room at a price
The room was clean and comfortable, however, the plumbing was VERY noisy and all noises could be heard from the hallway which made sleeping a bit difficult. On the other hand, when computers crashed the staff made our 2 hour wait to check in go very fast with complimentary drinks and updates. We also got trapped in the parking garage for 20-30 minutes while waiting for assistance. The fire alarm went off early in the morning causing us to have to evacuate, myself - from the 19th floor. Although this makes for many funny stories it was one unfortunate event after another.
July 21, 2014
Rated 2 out of 5 by bcSeminar BC_Seminar
Stay at the Dallas Hotel annually for Mary Kay conference. I also stay at other Sheraton's during the year. I found the staff responsiveness and willingness to offer assistance lacking. For example, Bellman never delivered bags to room after 3 phone calls down. I had to retrieve on my own. Valet held my keys while I was checking in only to leave the hotel in another car with my keys. :15minutes wait
August 4, 2014
Rated 4 out of 5 by GMTB This hotel is in a good location
This Sheraton Hotel is in a good location and the room was clean. The lighting in the room was alright except for the fact that there was only 1 pot light over the counter next to the closet. I shared a room with 3 other ladies and it made it very difficult to put on makeup and do your hair with such poor lighting when the bathroom was in use.
There is almost NO drawer space. Again i shared a room with 3 other women and there were 3 very tiny drawers to share.
There was a "hole" under the table which should have been for another dresser but was just empty WASTED space.
We requested a refrigerator which was never made available to us so we had to improvise keeping our medications on ice.
I wanted to reserve the fridge ahead but was told i could not do this until checkin.
The good thing about the hotel is that it is close to the DART, museums, and the restaurants on main and Elm streets.
August 4, 2014
Rated 4 out of 5 by Andy1111111 Nice staff but not responsive
Staff is nice but I've been making repeated phone calls to obtain a copy of my bill. No one returns calls. I was promised at the "registration counter" when I visited it on my departure that an invoice would be sent to me - needless to say, despite that comment and 3 phone calls, I still don't have a receipt. The housekeeping service was also not up to par. Regardless, the staff was very nice.
August 4, 2014
Rated 4 out of 5 by tbg01 Very bad check-out experince
I stayerd at this hotel a lot over past 2 years.
When I checked out of the hotel I declined a hard copy of the invoive and asked for folio be e-mailed to me as it typically would do when I check out of the Sheraton hotel. I found out that:
- 1)folio was never e-mailed
-2) I was charged for on-line fee for a servcies that would typically be "included" for Gold SPG member.
-3 ) I requsted a e-mail copy of the folio after I realized IT WAS NOT e-mailed to me (It seesm like the person at the Front Desk forgot to send, I chcked all my "delete" and "undelete" folders
4) Never received a e-mailed version of guest folio
5) I needed to make several phone calls and spend qpprox 1 hour on the phone to get a duplicate folio e-mailled to me.
6) Duplicate invoice came in a format of "duplicate "For Authorization Purporses: and totals on this statement did NOT indicate number of nights I was staying or any other info. The $ value was different than what idid see when made reservation
7) I recognize that there may be aux room chanrges but they did not metter as rent was clear- start/end time frame.
7) Duplicate invoice also showed $63.00 in some type of chanrges that I was NOT as of yet able to reconsile, what I they for?
8) Ovreall a DISASTER check-out experience for a guest that in the same week stayed at Sheraton in Houston and Sheraton in Austin. No isues at either Houiston or Austin locations.
All problems are with Sheraton Dallas.
9) Fot Dallas stay I was charged and online fee eventhough as as Gold memeber I'm told online fees are waived.
August 10, 2014
Rated 5 out of 5 by NLee Please Stay
I stayed in this Sheraton Hotel. The ficilities were very beautiful and the staff members were friendly and helpful. The food was also great both at the hotel restaurant and the Club Lounge. In all, I would stay at this hotel againa and also recommend this hotel strongly for business travel.
August 6, 2014
Rated 1 out of 5 by murphy2433 would not return....
the clock did not work, the bathroom had what looked like dirt/mold in grout around sink. had asked specifically for quiet place and next door loud until 2am and up before 6am. key did not work with late check out and asked for assistance and manager NEVER showed up! Maurice tried to help and Forest in catering too as others failed. missed almost 45 minutes of my required meeting and lunch due to difficulties trying to retrieve my bag in my room with late checkout noted, ridiculous!
would NOT stay again...
April 6, 2014
Rated 3 out of 5 by CaesarTheDay Below Expectations
I have been a SPG Platinum member for four years straight - that means I stay at least 50 nights at SPG properties around the world. Sheraton Dallas is merely below average when it comes to Sheratons.
Reception staff was cold and unwelcoming. When I asked about the Club Lounge (something a business traveler likes to rely on for quick snack) - I was told that the Club Floor was occupied. I still get Club Lounge access as Platinum - well this time I didn't. I had to make two trips to make sure they key worked - every time staff was lukewarm or completely indifferent. The room was below expectations. No refrigerator or mini-bar, internet access intermittent, bathroom toiletries missing.
Overall - out of over 30 Sheraton Hotels I've stayed in the past - this one ranks as below average. I would not stay here again nor would I recommend this hotel to my business associates.
August 2, 2014
Rated 4 out of 5 by AGentwebb I will stay again
Stayed 2 nights this past week. The general condition of the hall ways seems to date the hotel. I stayed in a Jr. Suite, so I can't comment on the standard rooms. My room was obviously larger than standard, and very comfortable. I had a issue with my TV (it was the cable), maintenance staff was there in 5 min. I forgot my deodorant, called downstairs, 5 minutes later a mini was delivered. I used valet parking (VERY pricy @ $29/night) but the service was good. If you can go to the club lounge: Ms. Jackie is the best. I'll go back.
December 10, 2011
Rated 1 out of 5 by jbro Many concerns not usually seen at a Sheraton
1. Took coupons to use in restaurant. the only place open for dinner was the sports bar - due to low occupancy rate according to a staff member.
2. No menu or room service menu in room.
3. Did not have hot water for bath.
4. After paying $29 for valet parking, the staff seemed to expect a large tip in addition.
5. Requested a room close to elevator / lobby due to mobility issues. Was given a room at the far extremity of the hotel -- since the "occupancy was so low" it is hard to believe this request could not be accomodated.
December 19, 2011