Rated 1 out of 5 by chica12 pet policy
I recently booked a night here only because of their pet policy. I have a dog less than 2 llbs and when I went out to eat with family I got a message that I would be charged a fee because I did not inform the front desk. When I booked the night I made sure they knew in case I had to pay a deposit.
I don't feel I was told the truth, I chose this hotel even though it was out of my way just so I could bring my dog.
February 8, 2012
Rated 5 out of 5 by Dolly18 Great Getaway!
All facets of amenities and accommodations are excellent with 1 exception. The Club Lounge on weekends doesn't provide adequate appetizers. With the new chef, perhaps he will consider a variety of hot/cold entrees on weekends as he provides the weekday menu.
March 10, 2014
Rated 4 out of 5 by Chuck14 Excellent Experence!
This was a great stay! The staff was fab and met all my requests and needs. The club upgrade was well worth the cost .Will go back next time I am in Houston.
March 15, 2014
Rated 5 out of 5 by Charlie59 Staff is excellent, and hotel has everything.
Receptionist, shuttle driver, valet, concierge, wait staff (particularly, Alicia) were exceptional. Room was immaculate. Food was delicious. Everything about this hotel is superior. In addition it is an ideal location for all my visits to Houston, whether business related or simply leisure.
March 5, 2014
Rated 4 out of 5 by MichaelJ1964 Construction is a problem
The construction around the property was a mess and burdensome. The gym had broken equipment which took 2 weeks to fix (our stay was 3 weeks so I nagged the staff almost every day). However, in all other respects the service and staff were great and the hotel was nice. The only issue I had which was not facility related was the morning breakfast in the Club Lounge was mediocre.
February 20, 2014
Rated 2 out of 5 by Adam No water pressure
I've stayed at the Sheraton Houston Brookhollow several times.
The hotel is in serious need of a facelift. The lobby is dingy. The entrance looks bad. The restaurant is not good and the rooms are old.
To make things worse, the buses to the airport are inconsistent.
The worst thing about this hotel is that there is no water pressure for hot water. I've stayed here several times. They pretend that I am the only one experiencing this problem, although it has occurred on three different stays.
Don't stay here!
March 11, 2012
Rated 3 out of 5 by FrequentGuest Hotel is good, but can improve...
1. Hotel staff did not slide my bill portfolio under my door on the day I checked out. So now I have to call them to track down my bill, which is not the most convenient.
2. I participated in the Green Program, and they did not slide the little cards under my door to exchange for points. Now I have to call the hotel to make sure I get my Green Program points.
After I stay at a hotel, I don't want to have to follow up with their staff to make sure they did everything they were supposed to. It wastes my time.
March 8, 2013
Rated 5 out of 5 by aspen16001 Business trip w/ a perk
I didn't expect this hotel to be so nice. I normally notice little details that leave me with a bad impression of the hotel, but this one was tops! The staff was friendly, room service was fast - food was good and not too expensive. The room even came with a robe. Perhaps I'm just inexperienced with nicer hotels, but that was a huge perk to me! The free wi-fi also allowed me to watch what I wanted off of my computer and not have to deal with the hotel's TV. The hotel was the best thing about my trip!
January 31, 2013
Rated 4 out of 5 by Rajesh Good starwood hotel. I recommend.
They have free covered parking and nice side entry to the hotel. .
Lobby, the rooms, amenities, restaurant, room service, housekeeping - all lived up to Starwood standards. This is why I prefer staying at Starwood properties.
Most other starwood hotels offer club room or club access or major freebie for Gold members. I'm used to it ! Only 1 bottle of water was given. I asked for club access - but was denied. Oh well - I'll stay at other ones - but recommend this hotel if you are not elite member.
June 6, 2012
Rated 3 out of 5 by CLM1 Terrible problems with internet connection
I had terrible problems connecting to the internet all 3 nights of my stay. The problem was with the internet service provider (not the hotel), but nevertheless, I was severely inhibited from getting work done in the evenings. Whenever I could sporadically get an internet connection, the connection was ridiculously slow (e.g., 10 or more minutes to pull up Google.com).
February 13, 2014
Rated 5 out of 5 by Corporate Great Houston Hotel
We stay in Hotels well over 70 nights per year which give me a perspective on rooms and facilities. This hotel was very conveniently located, well designed and built, and run by a professional staff that made our stay very comfortable.
If business or even vacation travel takes you to houst this is a great option. Located right at 290 it's convenient to much of the city.
The staff and management were excellent nd made our stay even better than I had anticipated. Many thanks to all of you.
January 13, 2013
Rated 4 out of 5 by BeeGee60 Overall, very good stay
Very personable hotel and restaurant staff.
Very good restaurant for a hotel.
Only drawback is an Internet that periodically fails requiring a whole repeat login, which is frustrating.
Upgrade that accommodation, and all is good.
March 1, 2014
Rated 5 out of 5 by DDRA Nice hotel for a business trip
I would highly recomend this hotel for business trips. I suggest upgrading to the club level. I was very happy with the club lounge service.
March 6, 2014
Rated 5 out of 5 by Hokievt Great stay and front desk staff was terrific
Great stay and front desk staff was terrific. Great job on check in and very helpful.
March 7, 2014
Rated 5 out of 5 by DaveBB94 Pleasant stay
Had to be in Houston for business in January and February 2014 with some other guys, they had obtained the rooms here, I said fine, and when I checked into my room I was pleasantly surprised. Clean comfortable and quiet pretty well sums it up. With very few exceptions, very kind and attentive staff. Enjoyed the stay.
February 16, 2014
Rated 3 out of 5 by LH2012 Less Than I Expected
The hotel's location was convenient to my business destination, but I was surprised at how much was lacking considering the nightly rate. There was no refrigerator in the room. Breakfast was not included in my stay. Also, I had to flag down a housekeeper to come clean my toilet. The beds were not comfortable and the cable stations were limited. At the same time, the rooms were pretty well insulated and there were complimentary items in the bathroom which I actually needed.
May 14, 2012
Rated 4 out of 5 by jrh0910 Pretty good
Once I was able to get firmer pillows I could sleep much better. The upgrade to VIP status was not worth it though. Food on the 9th floor was not good and the hot food, though very little of it, was cold
February 22, 2014
Rated 4 out of 5 by biztravelr good stay
staff was very accommodating and friendly. low points for a sheraton in good location. only issue is i feel they should have a safe in the room to lock up valuables. did not like carrying all my important docs or valuables on me all the time.
other than that, it was great for what it was. i would stay here again.
February 6, 2014
Rated 5 out of 5 by 1WhoLovestoTravel Awesome Experience
My hotel experience at this property was very enjoyable. The property was easy to find(in spite of the construction), the elevators were fast, and the rooms were clean. The staff at the front desk was very entertaining and we enjoyed them so much. They were also very accommodating to our needs.
We were in town for a wedding. It was very convenient that the hotel had a shuttle that went to the wedding venue for guests who flew in or didn't want to drive.
August 26, 2013
Rated 5 out of 5 by KeiAndMike Beyond my Expectations!!
Our stay at the Sheraton was wonderful!! The staff were very polite! The woman who checked us in was very pleasant! During her friendly conversation with us I told her we were there celebrating my boyfriend's birthday and she surprised us with a coupon for free breakfast for two. That was really sweet of her! Breakfast was amazing. Everything was hot and delicious. There were fresh fruits and the waiters were very attentive and swift. They offered me a cup of coffee to go and I believe small things like that make a big difference.The atmosphere was also very pleasant. Our room was nice and clean, the beds were BEYOND COMFORTABLE, and the pillows were nice and soft. Everything about this stay was wonderful and I feel as though we received above and beyond what we paid. This hotel deserves two thumbs up for polite staff and a nice clean, up scale facility.
November 11, 2013
Rated 3 out of 5 by Juls11 Room could use some TLC
The drawers to the dresser kept coming open-tripping hazard, very dangerous. I feel like there is almost always something wrong with the rooms & always question why the cleaning staff doesn't bring it to your attention. I left for the night & when I came back around 10:30, the bathroom sink had standing water in it. I must have washed my hands before I left, didn't realize the water didn't drain. I opened and closed the drain a couple of times.
January 17, 2013
Rated 4 out of 5 by CaliforniaCouple A Quality Stay
My wife and I are traveling for a month and have stayed at many Starwood properties. The Houston Brookhollow had nice amenities and a nice room.
As a Golld member, we have received upgrades at every hotel we've stayed, however, when I acquired at this location was told it was not possible unless we paid $30 per night more. Disappointing on that regard since anyone could have paid that fee and been upgraded, without showing loyalty to Starwood.
June 15, 2012
Rated 3 out of 5 by sharper Good Value For Location
Frequent business traveler to this hotel. For the location the rates are quite reasonable and free WIFI is a huge plus. Rooms are comfortable but housekeeping is hit or miss and lately have had to ask the manager on duty to have the room (the bathroom especially) cleaned again. Rooms are starting to show some wear & tear and the management team could do well to stay on top of minor painting, scratches & fading carpet before the rooms become downright shoddy. Bathroom doors all need to be replaced, and the doors to the room need to be re-engineered so as not to slam shut so hard as I've been awaken many times by a neighboring room door slamming shut. Hotel boasts large conference rooms and parking can be a problem when a large conference is taking place (which is often). Overall, great value for the location but rooms need a bit more attention.
July 31, 2012
Rated 4 out of 5 Hard to find
Overall, the facilities were comfortable. My room is quiet and had everything I needed. The water pressure was low, and didn't flush well, but everything else worked. I enjoyed the fitness center, and the parking garage helped. I didn't have to walk far, and through the lobby to the elevator. thank you for the water! However, it was very difficult to get there traveling anywhere but southbound. I had to drive around to get to the entrance.
October 31, 2012
Rated 3 out of 5 by Bigcuz Disappointed in SPG Preferred Lounge
I expected the Complimentary Daily Breakfast and the Complimentary Evening Hors D'oevres to be of a much better quality. Breakfast consisted of stale Pastries that you could buy from a vending machine. There was no microwave to even heat the stale pastries. During evening hours they only offered fruit and cheese. I expected at least one or two warm Hors D'oevres to be served. Also, I had to load my own luggage during check in and checkout,
December 24, 2012
Rated 4 out of 5 by THD65 Great Staff
All rooms have upgraded the TV service- HD on all channels makes the stay feel more like home- The front desk staff cannot be beat- the restaurant staff in the mornings is the very best of any hotel I have ever stayed in- friendly, courteous and very attentive- I have stayed at this hotel at least 60 times and it continues to get better.
January 19, 2014
Rated 5 out of 5 by Renchef Great Stay Great Staff
Stayed here for three days and everything was great. Very nice and welcoming staff.
Service was great. I ate in Tuxedos ( the lounge) and it was very good. lots of local beers and you have to try the Texas made Whiskey! Garrison Bros. whiskey its a little pricey but worth it. They have an awesome Gourmet Burger menu with some great combinations.
Breakfast was very good. Room was excellent. Great pool area and a decent fitness center.
May 3, 2013
Rated 4 out of 5 by TheReedFamily Good access to Houston
I choose this hotel because it has good access to the places I need to go in Houston - around 290, NW Beltway 8 and the 610 corridor. It's not a place I'd come on vacation, but when I'm traveling on business I actually appreciate that - no screaming toddlers running amok in the lobby. Attentive staff always willing to help - that's key when I need a strange check-in/check out time and aren't using Your24. Will definitely come back.
July 1, 2013
Rated 2 out of 5 by JCA1 Needs upgrade
The television had to be unplugged and plugged in repeatedly to reset the satellite connection. Air conditioners are loud. I Drpped some crumbs on the floor from a snack and left some business receipts on the desk. Cleaning staff through away the receipts (which I needed for my expense report) and failed to vacuum the floor or replace the used shampoo. I told the staff and they will tell the cleaning staff(?). The hotel just
June 2, 2012
Rated 2 out of 5 by anotherSPGfan A few annoying problems
Stayed 3 nights.
Wanted to watch the olympics. TV kept blinking on and off and losing signal. Staff could not correct, said it was occuring in most rooms.
Pool was greeish when we arrived so I would not let my kids swim in it. Next day the pool was closed and stayed closed for duration of stay.
Road construction is horrible around the hotel. The property is difficult to access from hwy 610.
August 4, 2012