Rated 2 out of 5 by zevy Night bar music levels are UNACCEPTABLE
It is unacceptable for the hotel to have a night club in the property that has the volume to such levels that I couldn't get to sleep in my room that was located on the 9th floor.
You guys needs to decide if the comfort of your guests is more important or if the revenue of the night club is more important. But you can't do both.
February 22, 2013
Rated 5 out of 5 by MartiMart Excellent location, excellent value for money
A very good hotel located in a business district and on top of a shopping area with plenty of restaurants. Also a night club is close and the Club A bar on the pool level is one of the best bars in town!
Only issue is, that TV channels are only in Portugese language. One or two English language movie channels would be nice.
August 12, 2013
Rated 3 out of 5 by gabo You can't stay in all facilities and the room is a bit old
You must pay to enter to the club A. I think that if you are paying USD 325,- for a night, you must have all the accommodations. There is no bar at the hotel, and no entertainment possibilities.
The shower is old and other things too.
There is an outperforming staff, excellent and well prepared. They meet all my needs.
December 22, 2012
Rated 5 out of 5 by nadiaOm Best professional staff who made my stay a great experience
Having to travel as much I do, makes me appreciate the quality of service and sincerely professional accomodation. That is what I experience everytime I stay at Sheraton WTC. IThe team makes me feel so welcomed and address all my needs with warms and wonderful style. Can't stay anywhere else... they are the best!
August 4, 2013
Rated 3 out of 5 by anniefim Please change pool facilities
During my stay I wanted to enjoy the pool. The two times I went there, there were no towels, no cushions and the bar only served the club. Also, there was happening sound testing at the club!!! So, after a full day of work, I was unable to enjoy a drink in silence at the pool. VERY annoying.
October 21, 2013
Rated 4 out of 5 by Sol22 Just two issues....
We enjoyed our stay but we were unconfortable with the party at Club A. This kind of event does not match at all with Sheraton.
Also despite the fact that we had a sign for "peace and quiet" at our door, we had staff from hotel knocking at our door (and as we did not open it, they phoned us!)
May 13, 2013
Rated 5 out of 5 by Rolobox Loyal to Starwood
It is a good hotel for
- access to a mall in the hotel with very good restaurants.
- Free access to one of the best clubs in Sao Paulo and maybe LA.
Needs big improvement on gym quality compared with other hotels in Sao Paulo of the same range of quality as Sheraton.
Also a bit expensive!
February 1, 2013
Rated 4 out of 5 by RicG Sheraton WTC Review
The only problem I had during my stay was that the shower in room 1518 had hot water on and off, it was not consistent. The hot water was not hot, it was at best tepid. Service was very good and so was the food. Eggs in the 15th floor Club area were too runny for my taste in the morning.
May 23, 2013
Rated 4 out of 5 by MartinD there is room for improvement...
as you access the fitness center, I do believe it does not match the otherwise outstanding offering of the hotel as a whole.
Other than that, location is perfect! And besides being quite busy at night, you could go upstairs and enjoy the privacy and silence of your room.
September 24, 2012
Rated 5 out of 5 by nadiaOm the very best all around, for business traveller!
great accomodation, but best of all the friendly, professional and efficient staff from the first warm welcoming/greeting, response to my needs and great accommodation, to the good-bye see next time greeting!
i will always stay at WTC when I am in Sao Paulo
Thank you/ Muito obrigada!
June 11, 2013
Rated 1 out of 5 by guillaume outrageous price for a poor room
the room has been reshaped may be in the late 70s. The last time that a plumber had worked on the bathroom would be a while ago. The price is totally unaceptable for this kind of room. Moreover, the room is just above a kind of garbage dump where people work on the middle of the night.
April 19, 2013
Rated 4 out of 5 by LetsGo1 Better than expected
After reading previous reviews on other sites I was nicely surprised. Staff attentive, breakfast nice, room upgrade for SPG gold honored at check in. The only complaint is the morning paper delivery was not consistent. Otherwise a much nicer stay than anticipated. Thanks!
February 2, 2013
Rated 2 out of 5 by John I do not prefer this hotel
While the front desk staff was very helpful, I made reservation almost two months in advance, there was no room on the"SPG preferred floor". I was placed in a room on the first floor right on top of the discotec that made it somewhat difficult to sleep. Hmmm.
May 19, 2013
Rated 2 out of 5 by Robert Sheraon Sao Paulo - Not up to SPG Standards
Room (1207) dated and needs updating
Staff was not attentive, a really 'who cares' attitude
Pool was disappointing - in shade most of the afternoon and water dirty from previous night's Club scene
Even Numbered rooms noisy due to proximity of 'Club A"
February 26, 2013
Rated 1 out of 5 by shrikant rooms are run down
pls rennovate the rooms and staff needs to answer the phone call when it rings, not just ignore it. I tried reaching bell desk for check out, had to wait atleast for 2 minutes and countless rings before my phone was finally answered in 3rd try.
February 26, 2013
Rated 3 out of 5 by Leo30 Nightmare
My first night was at a room on the first floor so near the hotel nightclub that I coudn't sleep ( the music stopped only 5 a.m!!!!
I change my room on my second night...horrible smell, old furniture...
the prices are quite above the quality
July 1, 2013
Rated 2 out of 5 by Shawn No Response for My Request
After first night, I left the message asking for the malfunction of the stand light beside the bed.
But, I couldn't receive any feedback from the hotel.
It was so frustrated that my request was rejected without any explanation.
May 5, 2013
Rated 1 out of 5 by Lola1478 horrible noisy boring expensive hotel
the only good thing is the location.. the rest is horrible..
- no restaurant
- boring breakfast
- noisy rooms (having a disco in the hotel is not a good idea)
- VERY VERY VERY EXPENSIVE.. not worth it
August 26, 2013
Rated 1 out of 5 by fred nosey
Thier is a night club in the Building that kept us awake, book room the night before for early check in for clients and this had been given way. Romm service forgot my order then got it wrong
March 23, 2013
Rated 3 out of 5 by Luis76 Hotel is always full, I receive a normal room even when Platinum
This hotel is good, but it looks that it is always full and do not have any special treatment for Platinum guests, I receive the smaller room and the first day I didn't have even water.
November 14, 2011
Rated 5 out of 5 by DilFreire15 Awsome, the hotel is perfect
The design room is beautiful and romantic, staff is very available and efficient. Love the restaurants and club A for night life is amazing.
October 5, 2013
Rated 4 out of 5 by ElenaEndre The hotel has great service
We loved the service, the staff is extremely kind and professional. Some of the rooms still need some face lifting.
Overall good experience!
December 25, 2012
Rated 5 out of 5 by PeterUSA The best choice for your stay in Sao Paulo!
Whenever I need to visit Sao Paulo I always select this hotel to stay at. The staff and hotel itself will fit all of your needs!!
September 2, 2013
Rated 5 out of 5 by Pilita01 Good personal
Very good people is attending the hotel.
November 21, 2013
Rated 5 out of 5 by RGSG feb stay
Great staff however the rooms need major updating. Club A should be free for guest, the current 60R is not worth it
February 23, 2013
Rated 3 out of 5 by tourist61 adequate business hotel
lacks restaurant choices, some designer rooms not practical- eg bathroom design, location off main tourist areas.
October 30, 2012
Rated 5 out of 5 Perfect Hotel
Sheraton WTC has impeccable accommodations and a staff worried about your rest and comfort. Congratulations!
February 24, 2013
Rated 4 out of 5 by RioGuy32 Great hotel, great staff
The hotel facility is great! There is a shopping center downstairs, with great restaurants....
March 11, 2013
Rated 5 out of 5 by Fabio8010 This hotel meets with its five stars level
Every contact I had with the hotel's employees made me feel they knew me and my needs.
August 12, 2013
Rated 5 out of 5 by Chris Staff are the keys to kingdom
Well trained and motivated staff make this a welcome retreat from a busy and stressful city.
March 7, 2013