Rated 3 out of 5 by gk81 Great location, service can be improved
Stayed here for three nights in July 2012. Trip was off to a bad start when the manager at the front desk told me she would have to charge me $30 because we had a couple staying with us for the first night (they had their own room for the next two nights). I was in shock because I had not been told of this charge on the phone when I made the reservation. The agent told me I would have been told that, essentially calling me a liar and doing nothing to try and rectify the fact that I was an extremely unhappy customer. The next day we missed the maid so we called to request that our room be cleaned. Upon our return several hours later, this had not been done and I had to request it a second time. My husband had to dry off with a hand towel because, despite paying EXTRA to have four people in the room, they only gave us three towels.
The location is fabulous and the rooms are nice. I was just extremely disappointed with they way I was treated, as well as the fact that the hotel did absolutely nothing to try and ensure I was a satisfied customer, especially in consideration of how much you pay to stay here.
July 26, 2012
Rated 5 out of 5 by Lee15 Great rooms and great meals
A warm welcome, a beautiful room with a great view if the harbor, a delicious seafood platter for dinner, followed by fresh berries and yogurt, a fabulously comfortable bed and a great night's sleep. What more could anyone want? It was a wonderful stay.
June 22, 2014
Rated 5 out of 5 by Phillig Always a pleasant stay.
Sheraton Newfoundland is always attentive to my needs. The restaurant food is excellent and complemented by a wonderful view of St. John's harbor.
November 18, 2013
Rated 5 out of 5 by Florin sheraton st john's
The hotel is located close to St John's downtown, where easily can be found many good restaurants, the hotel is clean, great service is provided.
February 20, 2013
Rated 5 out of 5 by mojovo First Trip to NL
Excellent location and Great, Professional Staff rounded this visit. No question, I will stay here on my next trip.
January 19, 2013
Rated 5 out of 5 by Manhorse Great hotel
Good and courteous staff. Very clean. Great food. Conveniently located. Exercise center excellent. Management staff and room service staff exceptional.
June 23, 2014
Rated 5 out of 5 by Dave13 People make the difference
The staff were helpful and courteous. The room was exceptionally clean. A great experience.
February 25, 2013
Rated 3 out of 5 by NothappyinStJohns Sheraton St Johns
Service is not good. Reception is the worst among all Sheraton's I've stayed at.
September 3, 2012
Rated 5 out of 5 by xxxxxx very pleasent staff
great location within the city
February 9, 2013
Rated 5 out of 5 by Yarious This hotel met my expectations.
Great beds and Nice rooms.
February 9, 2013
Rated 2 out of 5 by BizTraveller12345 Not a business hotel - noisy!!
I stayed for a conference mid-week to the weekend (conference offsite). I had no sleep due to the extreme party nature of the clientele who were extremely loud until 4:30am each night. There was no SPG floor apparently (or it wasn't offered) and the staff I complained to about the noise did nothing. I had to check out very early on my final night (at 3:30am for an early flight) and the hallway was littered with ice trailing to the "party room" and he noise level from the adjacent room was such that I had no need to even worry about me making noise at that early hour. I'd never stay here again even with no other SPG option. And I travel frequently.
October 20, 2013
Rated 5 out of 5 by GT62 St John's
Good hotel, great location,
June 23, 2014
Rated 4 out of 5 by Allan23 Iceberg Heaven
Excellent concierge desk. Helped on many little things, which made our stay relaxing and comfortable.
June 20, 2014
Rated 4 out of 5 by Ashley11 Loved it here
We stayed from August 17-19 while in St. John's. When we arrived we got in line to be checked in and it was painfully slow until another staff member came out to help. Our room was facing the city but the view in a hotel room is not the most important thing since I did not travel here to stare out the window. The bed and pillows were wonderful and everything was spotless. The room service card that was left in the room for us to fill out for breakfast in the morning was filled out the second night and put on the doorknob by 3 am as instructed and was taken by morning so we would receive our order by 10:00-10:15 am. This did not happen. The card states that if you do not receive your order in 30 minutes it will be complimentary, so we waited until 10:50 and decided to call to find out where our breakfast was. Apparently they did not get our card which was taken off our door, so I asked the front desk staff about it and we were given two vouchers for the breakfast buffet in the restaurant located in the hotel. This was appreciated considering we just waited almost an hour for a breakfast that was never coming. Samantha was the staff member that helped us with this problem and she is wonderful. The restaurant and the bar in this hotel is great but when the bar is busy like it was Friday night it is a bit of a wait. Parking at this hotel is free and can be a nightmare when returning to hotel when there is a event going on in their area for weddings and such things. But most of the other times there are spaces available. The pool is also lovely and the work out area is being renovated but they have machines set up in a room but I did not go there so I cannot comment on that. Over all this hotel was great, the staff are great and the gift shop is very nice with a wonderful lady that runs that. Although like most other places I've stayed, every time someone lets their door shut you can hear it as plain as day. We also heard the noise in the hallways when people would walk by talking like they were out in the street. Our next trip to St. John's will be in the next few months and this hotel will be a top choice since it was very clean and comfortable and in a great location.
August 23, 2012
Rated 5 out of 5 by Murphy36 Last Minute Booking
Thanks for fitting me in at the last minute. Great hotel, great experience.
June 16, 2014
Rated 4 out of 5 by Ham33 Business Travel
I stay here every time I am working in St. John's and have a good stay.
June 16, 2014
Rated 3 out of 5 by Sly50 Somewhat disappointed
Signed up for the "Green" option, but then everything seemed to get neglected in the room, would not select this again. Room was average at best. Bar is amazing, good food. The Concierge was Excellent, very helpful, funny as were most staff. For the money spent it was not worth the room though.
June 3, 2014
Rated 5 out of 5 by Jagster69 Service with a smile
We asked for a suite expecting a view. Were very disappointed but only for a moment because we were given a large corner room with a spectacular view and with 2 big chairs. The most helpful staff we have ever encountered. They really cared.
June 5, 2014
Rated 5 out of 5 by Marilyn This hotel is like coming home
Whenever I visit St. John's I stay at the Sheraton on Duckworth. My business trips are usually 2-3 days, and being away from home is hard, but knowing I have the friendly staff and the luxurious rooms at the Sheraton to look forward to, makes it so much easier. The 'biffer' is also a great place to relax after a hard day at the office, with a nice glass of merlot, and their fabulous seafood chowder and mini desserts. It is a nice ending to the day. The staff in the biffer are wonderful, especially the two ladies who've worked there for years, always so welcoming and friendly. I love it. Marilyn
September 12, 2012
Rated 5 out of 5 by ElisaGNM Great service
I stayed at the hotel in May 2014 and had an excellent experience with service from staff. Room services was delivered faster than I was quoted (and the food was great!), and they were very responsive, even with my little sewing kit request. I'd definitely recommend this hotel!
May 29, 2014
Rated 5 out of 5 by allabee023 Lovely Experience
This hotel was clean, modern, comfortable, but most importantly, welcoming. All staff were warm, spirited and lived up to the reputation I've heard about St. John's, Newfoundland! Thank you for making my first visit to Newfoundland a lovely experience.
May 29, 2014
Rated 2 out of 5 by hussein Disappointed
I am an SPG gold member, I used to be fully comfortable in the Sheraton series, but this time I was so disappointed by the service, staff, room service, it was a bad experience unfortunately this time.
January 6, 2012
Rated 2 out of 5 by bravestar2010 The room and bedding we had was very dirty..
When we got there the staff was great at the front desk. When we recieved our key, my wife had to go down stairs three times before we could get in our room. The first two keys would not open the door. So the third time we were given a different room on the third floor..312...The room was very unsatisfactory with regards to clean..The bedding was not fit to sleep in and there was mould in the top corner of the bathroom. We left after several minutes in the room and went downtown St. Johns, just to try and have a good night with our two kids. When we got back my two kids went swimming and I went to the bar downstairs. At about 9:30 we went back to the room and took all the sheets off the and went to sleep..
November 5, 2013
Rated 4 out of 5 by Dan23a Best Hotel in St-John's
with all the new hotels in town, the Sheraton remains my favorite for the excellence of it's staff, food and cleaness.Continue the good work.
May 27, 2014
Rated 5 out of 5 by Zzzaaaqqq This hotel has great features
Great hotel. Great customer experience
May 29, 2014
Rated 4 out of 5 by Ruth514 Airline Employee
The room was quiet and cool. The only comment I have is the blackout curtains had gaps at the walls that I couldn't get tight and I wake with light.
May 26, 2014
Rated 5 out of 5 by NLdave Great night out!
I had not stayed at this hotel for many years, but it's still a class act with very impressive renovations. My wife enjoyed her procedure at the spa while I relaxed in the comfortable lobby bar. Excellent location for dining out, just stroll down Duckworth or Water and you surly find a bar or restaurant that suits the mood. Comfortable rooms and bed, nice view on either side, shame about the weather! However, we could have stayed in the hotel all night and still had a great time.
April 27, 2014
Rated 5 out of 5 by pearl56 This Hotel is excellent .
this hotel is very clean and the staff were friendly, it is close to down town . the view is great , I had a great nights sleep love the soft beds.
May 25, 2014
Rated 2 out of 5 by Twexploits Disappointment start to finish
Upon arrival, I was told my credit card was declined, in front of a lobby full of patrons. I used my husbands card called my credit company from the room and was told reception entered the expiry date incorrectly -twice - and that my card was in good standing. The hotel was quite noisy, but it was a busy weekend in the city, no problem there. I ran a marathon and was looking forward to a swim and a soak in the morning, but, again, the facilities were closed. Embarrassment and disappointment for nearly $200? I will try an alternate hotel for my next stay in he city.
September 23, 2013
Rated 3 out of 5 by jfw13 great food and location
Best seafood chowder I have ever had!
Great location for walking downtown.
Harbour view is great.
Surprised and disappointed that there was only one person on front desk at check-out time. I was told the other person had gone on lunch. When I was working in hotels, we were not allowed to go to lunch within an hour before or after check in/out time.
May 11, 2014