Rated 4 out of 5 by Basili Great staff assistance
This hotel is ideally situated for visiting historical sights and walking in nature as well as in the old city centre. The staff were all, without exception, exceptionally helpful and friendly. They were particularly kind to our large dog. For the cost of the room, I would have expected furniture which wasn't chipped and scratched, as well as complementary slippers and the use of a robe. Various lights were not functioning.
July 9, 2014
Rated 4 out of 5 by Twoscoops Always look forward to our stays at this hotel.
This hotel is in a great location and most of the staff treat you with respect. Generally we stay at least 12 - 15 nights per year at this hotel. However on our most recent stay we were amazed at the attitude your check in person displayed towards us. Most of the staff are wonderful at this hotel. The club room has amazing views and the staff are awesome.
July 8, 2014
Rated 5 out of 5 by why3 Superior hotel
The Sheraton is absolutely the hotel to stay in when in St. Johns. My only complaint was the initial payment of a security deposit of $226 which was returned to us AFTER the room was checked for damage on our departure. We were required to check out and not return to the room before the deposit was credited to our account. I have stayed in hotels all over the world and never had a hotel request a security deposit before. It was inconvenient and humiliating. Otherwise a superior hotel.
July 7, 2014
Rated 3 out of 5 by SMackie Great Location but no other dazzling features.
This hotel is in an ideal location for touring St. John's. Walking distance to George street, Quidi Vidi and Signal hill. Numerous restaurants and cafes close by for breakfast, lunch and supper. Imelda at the concierge desk is an unreal find. She helped us immensely with our touring days and always stopped us to talk. The front desk gentlemen I checked in with could take a page out of Imelda's book. He was doing some form of paperwork when I arrived and instead of stopping and checking me in he simply said I will be with you in a moment...meanwhile 2 other guests were checked in with the personnel beside us! The food is outrageously priced at this hotel. We did not eat here for that simple reason alone, so I can not comment on the quality of the food. "Normal" breakfast with eggs and bacon was $20 when across the street at the diner it is 5.75! I understand convenience but that is ridiculous. The room was small but had everything we needed including an unreal view of the harbour and signal hill. The bathroom is common and could use an update...again enough room to do what you need to. I would stay here again for the location alone.
July 7, 2014
Rated 4 out of 5 by Spandulix Even 5-star hotels have their bad days.
We have stayed here several times with no complaints. This a number of items fell short of our expectations: room telephone did not work; bathroom fan did not work; one lamp cord did not reach receptacle; time on clock/radio could not be re-set; one of Club room staff spent too much time in her office with the door locked, or working on her computer, and was generally surly.
July 1, 2014
Rated 4 out of 5 by Canadatraveller Great Stay in St. John's
Stayed two nights at the Sheraton Newfoundland in June for business. I quite enjoyed my time there and would recommend it to other travellers (either for business or leisure).
Good location for both the centre of the city and the airport.
Decor and furniture are starting to show their age.
Food in the lounge wasn't all that good. I did not dine at the restaurant.
Overall, a very comfortable hotel to stay at in St John's with excellent staff. Would definitely recommend it to others.
July 1, 2014
Rated 5 out of 5 by TorontoResident Very comfortable room and friendly staff.
Great place to attend a conference. Completely satisfied with facilities, room, food and hospitality.
June 27, 2014
Rated 4 out of 5 by Neufie1 Stay at sheraton St John's Newfoundland, Canada
Very good location and room fascilities. Very helpful staff. Restaraunt lacks vegeterian chices in food
June 25, 2014
Rated 5 out of 5 by Manhorse Great hotel
Good and courteous staff. Very clean. Great food. Conveniently located. Exercise center excellent. Management staff and room service staff exceptional.
June 23, 2014
Rated 5 out of 5 by GT62 St John's
Good hotel, great location,
June 23, 2014
Rated 3 out of 5 by Gordon14 Review
Overall stay was good - some issues at check-in - someone else had checked into my room. Initially front desk were going to give me a key to go to the room. I asked that they check instead. There was someone in the room. I was then told that there was no other room available on the club floor. When reminded that I had booked my room a couple of months in advance I was provided with a nice corner room on the club floor. Overall an excellent stay made up for a clumsy start.
June 23, 2014
Rated 5 out of 5 by Lee15 Great rooms and great meals
A warm welcome, a beautiful room with a great view if the harbor, a delicious seafood platter for dinner, followed by fresh berries and yogurt, a fabulously comfortable bed and a great night's sleep. What more could anyone want? It was a wonderful stay.
June 22, 2014
Rated 4 out of 5 by Allan23 Iceberg Heaven
Excellent concierge desk. Helped on many little things, which made our stay relaxing and comfortable.
June 20, 2014
Rated 5 out of 5 by Murphy36 Last Minute Booking
Thanks for fitting me in at the last minute. Great hotel, great experience.
June 16, 2014
Rated 4 out of 5 by Ham33 Business Travel
I stay here every time I am working in St. John's and have a good stay.
June 16, 2014
Rated 5 out of 5 by Jagster69 Service with a smile
We asked for a suite expecting a view. Were very disappointed but only for a moment because we were given a large corner room with a spectacular view and with 2 big chairs. The most helpful staff we have ever encountered. They really cared.
June 5, 2014
Rated 3 out of 5 by Sly50 Somewhat disappointed
Signed up for the "Green" option, but then everything seemed to get neglected in the room, would not select this again. Room was average at best. Bar is amazing, good food. The Concierge was Excellent, very helpful, funny as were most staff. For the money spent it was not worth the room though.
June 3, 2014
Rated 5 out of 5 by ElisaGNM Great service
I stayed at the hotel in May 2014 and had an excellent experience with service from staff. Room services was delivered faster than I was quoted (and the food was great!), and they were very responsive, even with my little sewing kit request. I'd definitely recommend this hotel!
May 29, 2014
Rated 5 out of 5 by allabee023 Lovely Experience
This hotel was clean, modern, comfortable, but most importantly, welcoming. All staff were warm, spirited and lived up to the reputation I've heard about St. John's, Newfoundland! Thank you for making my first visit to Newfoundland a lovely experience.
May 29, 2014
Rated 5 out of 5 by Zzzaaaqqq This hotel has great features
Great hotel. Great customer experience
May 29, 2014
Rated 4 out of 5 by Dan23a Best Hotel in St-John's
with all the new hotels in town, the Sheraton remains my favorite for the excellence of it's staff, food and cleaness.Continue the good work.
May 27, 2014
Rated 4 out of 5 by Ruth514 Airline Employee
The room was quiet and cool. The only comment I have is the blackout curtains had gaps at the walls that I couldn't get tight and I wake with light.
May 26, 2014
Rated 5 out of 5 by pearl56 This Hotel is excellent .
this hotel is very clean and the staff were friendly, it is close to down town . the view is great , I had a great nights sleep love the soft beds.
May 25, 2014
Rated 5 out of 5 by Crew1 Thanks
Thanks for a very pleasant stay.
May 23, 2014
Rated 3 out of 5 by jfw13 great food and location
Best seafood chowder I have ever had!
Great location for walking downtown.
Harbour view is great.
Surprised and disappointed that there was only one person on front desk at check-out time. I was told the other person had gone on lunch. When I was working in hotels, we were not allowed to go to lunch within an hour before or after check in/out time.
May 11, 2014
Rated 4 out of 5 by bussiness2014 great response
Called the deck at 1;00am due to extreme loud disturbances from room next door. Security arrived quickly and then the police. This was handled quickly and professionally. Although I couldn't get back to sleep I was pleased to have the hotel security act so quickly.
May 6, 2014
Rated 5 out of 5 by alisonmm Highlight of our weekend!
The staff and the facility exceeded our expectations. No detail is overlooked here.
May 5, 2014
Rated 4 out of 5 by chopper1997 Great views and SPG service
Loved the location, room climate controls need to be updated, as they are VERY noisy!
Great staff, and great martinis!
The seafood chowder is awesome!
May 2, 2014
Rated 5 out of 5 by NLdave Great night out!
I had not stayed at this hotel for many years, but it's still a class act with very impressive renovations. My wife enjoyed her procedure at the spa while I relaxed in the comfortable lobby bar. Excellent location for dining out, just stroll down Duckworth or Water and you surly find a bar or restaurant that suits the mood. Comfortable rooms and bed, nice view on either side, shame about the weather! However, we could have stayed in the hotel all night and still had a great time.
April 27, 2014
Rated 5 out of 5 by HighFlyer1 Overall Excellence
It was the fist time I have stayed at the Sheraton Newfoundland and the overall experience can be classed as EXCELLENT!!!. The service from the staff, the assistance with our meeting on Saturday, and the quality of the food.
I would certainly come back and would recommend it to anyone.
April 14, 2014