Rated 3 out of 5 by Businesstravel48 A bad week at Sheraton
The rooms are dark. When I checked in my first room was still dirty and I had to request another room. I ordered room service and was over charged and it still has not been corrected even though the issue was report to the front desk.
August 15, 2014
Rated 3 out of 5 by suziwho clean room/cramped quarters
I booked the room with SPG points and received marginal service. Supposed to have Starbucks coffee in room - had to ask guest services for it first day and the second day the cleaning attendant said "no, only Folgers." Room was supposed to have a sweet sleeper bed - it did not and given the size of the room I don't know how that would have been possible anyway so the children slept on the floor. The gym however, was inviting and the pool water was clear.
July 1, 2014
Rated 3 out of 5 by jsjjsj Check in was confusing
1st room checked was still DIRTY at 4 so we had to go back down from the 3rd floor to the front desk & get re-assigned to the first floor....you'd THINK you would know what rooms were cleaned by a CODE provided by the cleaning staff when the room was ready to be re-assigned.
August 11, 2014
Rated 4 out of 5 by RonWil Good convention Hotel
The meeting rooms were very good and convenient. My food was tastey and prepared very well. Elevators worked and handled the crowd very well.
August 18, 2014
Rated 4 out of 5 by OCAero Brookfield Sheraton
The hotel has been recently remodeled and in a good location despite the large areas of road construction in the Milwaukee area. The television and cable were continuously not working but the staff seemed to be aware of it and responded accordingly. The bar left a little to be desired but there were many more options in the area outside of the hotel. Rooms were clean and remodeled and quiet.
July 20, 2014
Rated 3 out of 5 by Kelli21 Sink broken, light burnt out in bathroom
For $250.00 a night this hotel was not worth it. The bathroom light was burnt out, and the sink stopped was broke. I had to take time out of my schedule to report this to front desk and when I checked out two days later these still had not been fixed/repaired. Again, for the amount of money spent per night and no free breakfast included thought that was not right. Not impressed at all!! Would never stay at a Sheraton hotel again. !!!
June 23, 2014
Rated 5 out of 5 by TeamM Staff
Your front office manager, Ashley was one of the best I have ever experienced! With a large group coming in and MANY changes made, she was AMAZING at getting/keeping everything organized. I travel often and own multiple business's and I would love to have her on any of my staff/teams!! The only issue we had was breakfast buffet starting at 7 and our/ARCA's WHOLE group had to be at the track by 7, so wish it would have started even by 6:30!
June 9, 2014
Rated 4 out of 5 by gray25 sheraton milwaukee
Nicely remodeled Sheraton and the bed is really comfortable. It surprises me that there does not seem to be any carpet cleaning while you are staying there.
I understand efficiency but vacuuming the carpet especially in a newly remodeled hotel would seem a small price to pay to reflect the care shown for the guest and cleanliness.
July 18, 2014
Rated 5 out of 5 by Steven357 Sheraton Milwaukee Brookfield
Very nice hotel. Located within walking distance of a mall and many restaurants, plus there is a Fresh Market near by as well.
I only had breakfast at the SMBH but it was always excellent. Top notch reception and wait staff.
The room was great. Quiet, comfortable, and a better than average shower.
By far the perfect place to stay for business, travel, or vacation. I highly recommend the Sheraton Milwaukee Brookfield.
June 13, 2014
Rated 5 out of 5 by GreggS Favorite in the MKE area
I come to MKE 8-10 times a year; this is my favorite place to stay on business, as the accomodations are good and the staff is wonderful.
From Patricia and Amanda at the front desk to Lindy and Karen in the lounge, the staff makes me feel welcome and well cared for!
July 26, 2014
Rated 5 out of 5 by Rinny44 This hotel has great features
I appreciate the fact that I was right near the elevator. I have walking disabilities and that made it so much better. I had very good food the whole while I was there. The room was clean and well cared for. I sat at the poolside with my grandkids and just relaxed I loved it.
July 21, 2014
Rated 4 out of 5 by Dave514 first time stay
Overall a good stay. Food was awesome, atmosphere is good, and conditions were good. Bathroom size was small especially the counter space. Staff was friendly and helpful. I would recommend the stay.
July 28, 2014
Rated 4 out of 5 by ghc123 Wi State Fair
We stayed here because it was close to the state fair. The hotel was great and close to the Fair
August 4, 2014
Rated 4 out of 5 by Bill1216 Great staff at this hotel
The hotel was clean and staff was very attentive, especially staff in the restaurant. The breakfast crew was outstanding and truly understands customer service; they were great!
July 28, 2014
Rated 2 out of 5 by SB100 Hotel needs some TLC...
This hotel has a friendly and professional staff but the physical facility is extremely shop worn and in need of renovation. Carpets are dirty and thread bare. TV in the room did not work and required an engineer to assit. Bedding is polyester.i would rather pay a little more and stay somewhere that is updated and clean.
June 27, 2014
Rated 3 out of 5 by cb2014 Not Bad
I was a little dissappointed in this stay, the floor we stayed on was very noisy most of the short time we were there. We also typically get club level access, we did not get that this time (nor the last time). Not available for our level of SPG. Considering other options next time.
July 7, 2014
Rated 4 out of 5 by JET2014 Hotel was fine, but small bathrooms
On one ocassion i waited 20 minutes to get assistance at the front desk. It seemed understaffed
July 28, 2014
Rated 5 out of 5 by Hankkahn Nice spacious room
Our king room was spacious with a pullout double sleeper. Bead and pillows are very comfortable. I did find Brookfield wing hallways dark though otherwise hotel was great.
July 21, 2014
Rated 5 out of 5 by bytom excellent location
check in was easy.Lynn at front desk was very helpful and friendly. When iI went back to front desk with questions all of the staff were kind and always smiling.The room were comfortable. I am hard of hearing and the staff wasn't annoyed in taking time to understand and explain sometimes twice.
June 30, 2014
Rated 3 out of 5 by Coach22 Need More chairs, couches, in Halls
Hotel is huge in maze format, need to put chairs in halls for handicaped, who can walk, to rest . Walking from bar, breakfast site, pool, etc. halls have no seats??? only by front dest and few here and there. I STRUGGLED walking on my stay, I am permanately disabled, complete hip replacememt, diabetes, arthritis, and few other, but can walk, short distances, then rest. Hope you improve this, thanks .
April 8, 2014
Rated 1 out of 5 by FiveinFamily Expected More & room not what we had reserved
The room we thought we reserved was 2 dbl beds & a sleeper sofa to sleep 6. We were going to the State Fair, as one of our daughter's 4-H projects were selected. We had 5 down on the reservation. Grandma decided to come, as the room was for 6. Well low and behold the room only had 2 dbl beds & the white comforters were stained - disgusting! Got in the room & my husband went right back. Someone at the front desk said we had a roll away that we paid for - not true, when we checked in no one said anything about a roll away & we NEVER would have gotten a roll away in the first place. Husband called from front desk & I spoke to representative - RUDE as heck, put me on hold 20 minutes when asked for mgr. Hung up went to front desk, another 10 min wait for mgr. She was nice, said would call back and try and work something out - had someone else call back and said hotel full and only could give one roll away. Left one person without a bed. First only going to give free rollaway then took $40 off of bill and gave free roll away. However, still ruined the night, no one slept well except the daughter that ironically got the roll away! The mgr of housekeeping came and looked at the comforter that was stained and did apologize and get changed --- but really this is a SHERATON & you think 1st class, not at all. Not sure where the room we expected went, but we know it said sleeps 6, or we NEVER would have gotten it, as we had 5 to begin with & travel all the time. Will NEVER EVER go back here. We also paid more for room by the pool & the sliding patio door was not on a track - there was no track, so my husband had to physically lift the door to open/close.
August 10, 2014
Rated 4 out of 5 by WorldTraveler Nice Hotel on Milwaukee's West Side
This is a nice hotel, very close to shopping it has a great pool and a decent, affordably priced restaurant. A great option, if you want to be a little bit out of downtown. Parking is free, which is always nice. It does seem to be pretty popular with families. Many of the times I have been here you could hear children shouting or running around late at night, but security does a decent job getting them in bed.
January 30, 2012
Rated 5 out of 5 by skot269 Very accomodating, pet friendly
Nice hotel that let me bring my dog with, huge help.
July 28, 2014
Rated 3 out of 5 by Teacher321 Billing problem
The accommodations were adequate and generally quite comfortable. The staff was friendly. However, the length of time it took to check in and to get receipts seemed unreasonably long. More importantly, two rooms were billed to the wrong credit card. Trying to straighten it out was burdensome, requiring 3 phone calls and quite a bit of my time.
Overall, an average experience.
April 29, 2014
Rated 3 out of 5 by Lisa53 Clean and comfortable.
The hotel was very nice. It was close to the highway and easy to get to.
July 23, 2014
Rated 3 out of 5 by nicearea Pet friendly
We mainly stay there because it is pet friendly, and the location has a lot of areas to walk our dog. The room itself was small. We have had other rooms in the past with a sliding door to the pool area and that was much roomier. My husband went to the breakfast buffet around 9:30. Not a good idea, maybe it was too late. The bacon was shriveled and greasy, eggs dry. And it cost $11!
March 31, 2014
Rated 5 out of 5 by Skud Training Visit
I stayed with you on a business trip.
Staff was friendly, attentive and helpful.
July 20, 2014
Rated 5 out of 5 by Nick1234ABC July 4th Weekend
The 4th of July weekend could not have gone better. My family and I had a great time by the pool and all the staff at the Brookfield Sheraton were super delightful. We really didn't want to leave.
July 7, 2014
Rated 4 out of 5 by IrisM This hotel is great.
This is in close proximity to one of our business offices. The staff is very friendly and the rooms are newly updated which is nice. Overall good experience.
July 8, 2014
Rated 4 out of 5 by Suellyn Miss
Quiet and slept well. Ideal for business meetings.
July 17, 2014