Rated 2 out of 5 by Anamika Sheraton New Orleans experinece
I had a very bad experience. I reached hotel an hour later than the check in time and had to wait for 3.5 hours to get the room. No basic courtesy by the staff to even ask as to take a seat in the lobby. My worst experience i ever had with an SPG hotel.
I will not recommend this hotel!
January 23, 2014
Rated 2 out of 5 by VanityDawn Don't Expect to Rest
I was very displeased at my experience with this hotel. The room was small. It had no microwave or mini-fridge, nor Wi-Fi in the room without charge. The elevator led to horrific waiting. Lines just to get to the elevators. I was so disappointed. Not mention the noise. I could hear all the noise from the hallway. This is definitely not the Sheraton way.
December 2, 2013
Rated 4 out of 5 by revron a generally excellent one week stay
our king size bed was excellent, the room was spacious. i wish we could have gotten an upgrade with our spg preferred guest rating but we were told that due to how we booked, we were not eligible for the update.
also, wifi was only free in the lounge area. not a deal breaker but not as convenient as it could have been. great location sitting on the edge of the french quarter. wonderful view of the river and all its river traffic.
January 19, 2014
Rated 3 out of 5 by mm50 rooms need better insulation from street noise
We hear way too much noise from outside the hotel and we were on the 10th floor. There was an almost constant noise from police and fire equiptment. Also adjoining room doors were very loud when closed. We were awaken at all times of the night from these noises. You could even hear the music from Bouron st
January 22, 2014
Rated 1 out of 5 by Macabe23 Very disappointed
My stay here was very disappointing considering I had higher expectations staying in a Sheraton hotel. We were given a room by the elevators so there was constant noise in the room. No free breakfast so we had to pay for a $22 breakfast buffet because with our conference we didn't have time to go elsewhere. We ran out of toilet paper and it took over 30 minutes and 3 phone calls later to finally have some delivered to the room. And I'm not big on staying at high-end hotels but even the low budget hotels have a microwave and fridge in every room. The room was clean and the staff were friendly but those were the only positives. I don't plan to stay here again.
December 21, 2013
Rated 2 out of 5 by NOLASKO My tub was clogged and room dusty
I called the operator several times and even told the maid that the tub in room 3716 was clogged. They never did anything. The room was dusty and the glass countertops smeared.
January 23, 2014
Rated 5 out of 5 by Desg Guys and Girls
Upgraded to a very spacious room with a high class comfortable bed. This was the 47th night staying in a Sheraton in 2013 across Europe and the US.
The one outstanding feature across all stays was the attitude of the guys and girls. This makes Sheraton a number one for me.
December 5, 2013
Rated 5 out of 5 by Emmie Mrs
Enjoyed the evironment of this hotel. The overall feel was one of quality. The staff was very friendly and knowlegeable.
December 8, 2013
Rated 4 out of 5 by BelizeEN Good place to stay
The experience was great. Room comfort was good, with a bit of annoying noise from elevators at night. Location is downtown allowing for walks to an assortment of restaurants and gift-shops close by.
The problem - a PHONE CALL is around $10.00 per minute!!! DON'T TOUCH IT!
January 21, 2014
Rated 1 out of 5 by Flintstone A Bad Experience
I came to New Orleans as part of a large, international medical meeting. I came with my wife and we had registered her for both the meeting and the hotel. She was treated like a second rate citizen the ENTIRE time at the hotel. She was ignored at breakfast when as she most often does, went alone. She compained and was ignored, we had to go to the manager at least twice. The ONLY truly remarkable person we encountered in the hotel was a cocktail waitress named KESHA!!! She should be promoted to manger.
October 28, 2013
Rated 3 out of 5 by Christx2ga Poor staff
Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend
January 5, 2014
Rated 2 out of 5 by Captmgn Don't waste your money
Small beds. (No king or queen) Toilet rocked like a see-saw. Room not vacuumed every day. Dust was built up on every surface. They couldn't print my receipt when I checked out, but promised to e-mail it that day. Two days later I had to call and ask for it to be sent.
January 20, 2014
Rated 5 out of 5 by Jhami Great place to stay in NOLA
This is an awesome hotel. It is close to the quarter and the CBD. The staff is attentive and capable. Since it's recent remodel it is a clean comfortable facility.
January 20, 2014
Rated 3 out of 5 by Josh09 Food and rooms were par at best.
Upon checkin I entered my room to find it had not been cleaned from the previous occupant. I was changed to another room, no questions asked. This room met expectations. During a lunch function catered by the hotel, the chicken breast varied in size. While 2 people at our table had about a 3-4 oz, another was clearly 6 oz or greater. This portion size was the only issue.
January 16, 2014
Rated 2 out of 5 by ConferenceAttendee Sheraton New Orleans
This hotel as a very nice location; however, I was disappointed with the temperature of my room and the meeting rooms during the conference I attended. The rooms were uncomfortable because of the high heat and humidity. Moreover, the plumbing in my room was loud (it groaned and vibrated when I turned the shower on).
My experience with the staff was completely different. I would give the hotel management high marks for coaching their staff: friendly, available and helpful.
I'd recommend keeping the staff and building a new facility!
May 23, 2013
Rated 4 out of 5 by tdtexas great stay
great room/suite. convenient to core of New Orleans sites
January 19, 2014
Rated 3 out of 5 by bb1234 Just an "OK" Sheraton
Restaurant / food at buffett, cold and incomplete, unfriendly wait staff
November 19, 2013
Rated 2 out of 5 by theoracle Lots of work needed
I booked three rooms for three nights for a group outing beginning of November.
Of all the Starwood properties I've stayed at over the years, I have to say this one needs to be most help in basic customer service of any I've stayed at.
1) Housekeeping was very unresponsive and just plain rude and loud. After calling down twice for a fresh set of towels, coffee and cups (not to make the room up totally) I went down to the lobby to make the request at the front desk. Finally housekeeping came up with the towels, but nothing else. When I asked for the rest, they said they would come back with it, but never did. I just gave up after that.
On top of that, when I left in the morning, I said good morning to one of the housekeepers in the hallway, I was just stared at with no reply. Just plain rude.
2) Valet. Normally when you give a tip to someone, you except a thank you from them. Well not with staff here. They simply took my money and asked "Name?". Again,,just rude.
3) I was told at check in I was not a Gold member when I asked about my welcome gift. I had to point out that I was and after searching they found it, but again with a less than pleasant attitude about the whole thing.
Location is great, but things like above really spoil a hotel experience for me.
November 20, 2013
Rated 2 out of 5 by JayO Great room Bad Service
The rooms at this hotel are great. The staff and management are another issue. I travel almost each week for business and have NEVER had as much issue with the management of a hotel. I have left multiple voice mails and been transfered or disconnected 3 other times. No response. This is after I was verbally promised a refund of my starwood points (for a very unsatisfying stay) Will not use this hotel ever again
October 9, 2013
Rated 5 out of 5 by montanabetty Good solid hotel
Recently stayed at this Sheraton for a conference. The staff were terrific, the rooms clean and the beds super comfy! Bathroom workable (unlike FQ W), and nice, and the pool, though small, was a great addition in the hot weather. The gym is FABULOUS--basically a full-sized gym in a hotel--big plus! I would stay here again. Only two concerns, the room decor (considering they just did an enormous remodel) is terribly boring--especially for New Orleans--when did beige come back in style? Get some color in there! The lobby looks great, and computers are handy, but the scent they infuse throughout the lobby is completely overwhelming! Hopefully they will get rid of that or tone it way down! Otherwise, a good stay, and decent rate for conference! Also, the hotel restaurants too expensive--venture out and about!
June 17, 2013
Rated 3 out of 5 by DBhjkhhgjm NOLA
Bathroom tub is gross, does not drain and the tub matt has mold growning under it. Lighting is bad
January 15, 2014
Rated 3 out of 5 by Travis05 Horrible Valet Parking
The first time we tried to get our cars to drive around, we had to wait almost an hour so we decided not to drive around anymore and just walked. We were charged $42.56 + tax just to park the car there. When we checked out to leave, it again took almost an hour to get our cars. I'd recommend the hotel for the folks who don't drive. Everything else was very good. The room was nice, clean and had good view of the Mississippi River.
January 8, 2014
Rated 5 out of 5 by billied50 Sheraton - New Orleans
it is always a great experience when traveling and staying at the New Orleans Sheraton on Canal - great lockation - friendly staff -Sheraton has it all - great Starbucks - Lounge - fun place to watch sporting events = beautiful view of the river and city.
January 13, 2014
Rated 5 out of 5 by Traveler1983 Travel Agent Review
I am a travel agent & this was my first time staying at this Sheraton. I was very pleased with the staff, location, & rooms.
One thing I was not to pleased with was the parking rate. I am a frequent visitor to NOLA & have stayed at many hotels in the area. I understand parking is expensive but most rates I have paid is $35 & the $42.56 charged seemed a bit excessive. This was the only downside to my stay.
September 23, 2013
Rated 2 out of 5 by OUSugarBowl2013 Sugar Bowl Stay
Increased rates for the New Year's & Sugar Bowl week. For the rate I was charged, the hotel was a disappointment. The room was not vacuumed or dusted the entire 4 days of my stay. $45 per night for parking, $15 per night for wifi - there are NO amenities offered for a very expensive hotel. The night of game, it took 1 hour to get the elevator to our room. No mgmt in sight to ease the wait or make the lobby comfortable for the wait.
January 7, 2014
Rated 5 out of 5 by PCPC Green Campaign
The only thing that didn't work smoothly was the "green campaign". I have a couple of suggestions. I don't mind using the same towel for a few days provided it has a chance to dry. There were two of us in the room & only 1 hook to dry towels. Please provide another hook or a towel bar for bath towels to dry. Because I signed up for the "green" promotion, I had to call for additional small water bottles, coffee packets, creamers and coffee cups. One evening, I called AND stopped at the desk. Nothing came. I had to call again the next morning. Another evening after I called, coffee packets were delivered but no cups (even though I asked for them) so I couldn't make coffee. I felt bad for the gentleman who had to bring items when I had to call a second or third time (he would be the "fixer" several hours after the original requests)
June 12, 2013
Rated 3 out of 5 by Sara72 Just looking for the bare essentials
I checked in on the evening of 1/9 and the heat in my room didn't work. I was too tired to deal with it so I just went to sleep. I called the next day and a tech was sent up, I left to attend a company meeting and when I returned the heat still didn't work. It was around 11:30pm and I had to stay up until another tech came that easily fixed the issue. The next morning there was no hot water. I called the front desk that forwarded me to a tech and he told me to run the hot water in the tub and the sink at the same time. This seemed a little ridiculous to me that a tech would have a guest do this instead of just coming up. I told him I had to go to another meeting and please just come up and fix it while I'm gone. The next morning there was still no hot water. I called again and was told the same thing. I gave up and just dealt with taking semi-cold showers. The internet was too slow and I wouldn't be able to load certain content on my laptop. The location of the room was good although the walls are paper thin and you can hear people coming in and out at all hours of the night. There was no ice machine on my floor (15). I once came back to my room and the cleaning crew was just leaving so I just told them it was my room and walked right in without having to use my key which later bothered me. Anyone could've just walked in and taken any number of my belongings.
January 15, 2014
Rated 5 out of 5 by w1andr loved it
Great Location. Car not needed to vacation in the area. Quiet but close to Crazy Bourbon street and French Quarter dining. Walk to Riverfront, and street cars at the door to explore other areas of this wonderful tourist town. Our room on 33 floor on river side had fantastic view. Staff was excellent, room was well appointed with everything needed, and clean. P.S. Airport shuttle worked very well.
September 6, 2013
Rated 5 out of 5 by kenncarltj Great Hotel
This Sheraton is wonderful! The rooms spacious and very nice. The staff very helpful. Everyone was kind, helpful and inviting.
January 13, 2014
Rated 1 out of 5 by QueenBees Noisy!
For some reason, all the rooms' doors are set up to slam shut unless you deliberately grab it and gently close. Most people did not do this so doors were slamming shut all through the day and night. Others with our conference had the same experience on different floors. Fix this!
The food was terrible! I would not recommend this hotel though I have enjoyed Sheraton in other cities.
September 12, 2013