Rated 2 out of 5 by Ssss1234 Unsatisfactory
Very very slow check-in process
No recognition of SPG status
Very poor dinner buffet
April 16, 2014
Rated 5 out of 5 by AkuOsh Drink service
When free alcohole chosen at Gran Cafe, they used to offer a bottle of wine at our table, but we need to go pour each glass now. It was more convenient before. I understand that it is to prevent that customer don't drink up the bottle, but it'd be nice if we could keep as long as we promise to drink up all.
It was nice that they could offer suite room because the club rounge was full.
April 15, 2014
Rated 3 out of 5 by SakuraViewer SPG means nothing at this hotel
SPG is very inconsistent from rest of the world. Also the staff members say one thing, but other member says something else. For example, front person says SPG kid's pass can be used when kids are by themselves. But restaurant manager kicked out our kids saying kids without accompanying adult cannot use it. Also front person asked me what I choose for gift as SPG member. I chose free internet, but they charge on bill.
April 12, 2014
Rated 5 out of 5 by Alex166022 shortcomings
I was not given a room change to a higher level
April 9, 2014
Rated 4 out of 5 by HiGeoff Great for Disney Land/Sea but not for Tokyo Visits
Don't get me wrong. This is great hotel if you are there for Disney tours, but not if you need to visit/commute to Tokyo.
The cost of taxi trip to Tokyo city is around Yen 8,000-9,000 and it takes about 40 min. Another option is to take trains (Disney monorail, JR Keiyo to Hatchobari, Roppongi, in my case) if you want a cheaper option for under Yen 1,000. It takes about 75 min to 90 min depending on the connections and how fast you walk between changes.
Also, I found the breakfast is below my expectation. Extremely small selection for the amount of money you pay.
April 7, 2014
Rated 4 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Helpful staff. Great location. Close proximity to Tokyo Disneyland...
April 3, 2014
Rated 5 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Easy access to Tokyo Disneyland and Tokyo train station via Maihama station.
April 3, 2014
Rated 5 out of 5 by Doro31 Excellent
Best Location to Access not only to Disney land but also to the downtown.
Had Comfort hospitality by staffs.
Nice Bedding and Wonderful ocean view from the bed when I wake up every morning.
I'll recommend to my friends and hope to stay in the near future.
March 12, 2014
Rated 5 out of 5 by Afc82 Excellent hotel
Located conveniently , beautiful place to stay, staff really polite and helpful, easy access to disney and the city as we'll
March 9, 2014
Rated 3 out of 5 by hdtraveller This Hotel is not at Sheraton standards worldwide
The people are very friendly.
The food is very good.
The location to Disney is perfect
This Hotel needs a major upgrade
The carpeting throughout the building is stained and needs replacment.
The room i stayed in 1145 had stains on the celings and the carpets were dirty and stained.
If you are use to world class Sheraton standards, then this hotel is not even close, so i suggest you stay at a different hotel.
March 6, 2014
Rated 4 out of 5 by jll888 Room to Improve
We arrived at the Disney Resort Welcome Center in the morning to check in and found there is a long queue. We waited for almost 45 minutes to get our turn to check in. By the time we reach the Disney park, the fast pass for the attraction we planned to get already finish which is quite a disappointment. We hope this will get improve and also hotel can provide some priority lane for elite member to check in.
March 1, 2014
Rated 4 out of 5 by Bomba Convenient and great for families/couples
Rooms are simple but has all convenience to make the stay great after tiring day at disneyland. Breakfast good choices.
February 8, 2014
Rated 5 out of 5 by FSW88 This hotel surprises me
We selected this property simply because it is an official hotel of the Disney resort. However, we were in for a pleasant surprise. The staff service was impeccable from the front desk to concierge to housekeeping to club lounge. Also, the cleanliness in the hotel vicinity, in the guest room is worth complimenting. We told ourselves we will be back. Thanks.
February 2, 2014
Rated 5 out of 5 by TrevorVB This Hotel was a pleasure to stay in
Staff were very friendly and helpful. We stayed in the Japanese style rooms which were a novel welcome and we were pleasantly surpriesd as to their comfort.
We would certainly stay there again. Our only critiscm was the limited English TV channels for children.
January 26, 2014
Rated 5 out of 5 by flyingolf888 this is great hotel with very warm people
The boy who carried all the luggages for me and my friends, he's so nice and he all guide me to Maihama station for dinner and entertainment rather than my original going to very far away, and he refused the tips I wanted to gave him. What can I say more? I can't expect more, also all the staffs are very nice
January 23, 2014
Rated 5 out of 5 by PJWC Good facilities (gymn, pool, lounge)
Always friendly. Recognises platinummembers of SPG.
January 22, 2014
Rated 5 out of 5 by Horatio Another nice stay
If you are seeking a little R&R at Disney, you'll enjoy the Sheraton. Always a nice stay.
January 22, 2014
Rated 2 out of 5 by JessicaTHK Staff need to improve English Proficiecy and learn how to take care of the needs of sole traveller
I had quite a bad experience staying with Sheraton. Firstly, upon checked in at the bay station service counter, and unaware that there is no single double bed rooms, I have requested for change of room and the staff acceded to my requests and when I entered my room and still see a twins sharing, I was upset with the arrangement. It took the staff great pain to explain that there is no "available rooms". Staff should just say that the hotel does not have any rooms with single double bed.
Secondly, upon checked out, I had to drag my own luggages to the first floor to take the airport limousine all by myself. There was no one who would offer to help and instead, they gave attentions to families. I perfectly understand that this is family oriented hotel yet you will still have sole travellers whom you need to learn how to take care of.
January 9, 2014
Rated 4 out of 5 by Horatio A tad bit less than expected
I visit this hotel about once a month, sometimes twice a month. I have long passed the state of visiting the Disney Parks, having enjoyed the rides countless times and unwilling to fight the crowds.
Rather I visit Disney purely for the R&R of a day trip offbeat Tokyo and always enjoy the Sheraton.
This time though, when I went to the Club Lounge I was informed the Club was full and put on a waiting list. Going to the Club is part of my ritual before dining in a hotel restaurant, after exercising in the pool and steaming in the spa sauna.
Now I understand the laws of supply and demand. But the hotel should have a back up plan to recognize SPG members. I saw the Club Lounge receptionist prepare a large platter of cookies for kids on the waiting list, presumably them given waiting space with their parents in an adjoining room.
Great, but how come no recognition for adults like my wife and I. At least the courtesy of being informed on check-in that the Club Lounge will be overloaded, so as not to waste a trek there.
Just a suggestion for better service.
January 8, 2014
Rated 4 out of 5 by nyker1999 Need service improvement at SPG counter
Was waiting for more than 10 min at SPG Gold/Platinum counter since only one staff was available. I saw at least 3 staffs noticed while I was waiting but nobody was trying to help me in any way.
December 29, 2013
Rated 5 out of 5 by Mie1906 Great stay with family
Stayed 2 nights during Christmas season. Great hotel for stay with kids. Special floor with theme rooms. Quiet at night as expected from families with kids. Breakfast with plenty of choice and catering the young ones aswell. Evening buffet didn't completely meet our expectations but still great choice with kids. Room was nicely decorated and nothing negative. Only our view was a bit disappointing (next door hotel mainly) but didn't spoil the fun. Car parking in basement perfect and convinient. Overall very good and for sure coming again in the future when visiting next doors park.
December 26, 2013
Rated 4 out of 5 by Tak17 This hotel has unique features
Even during the christmas season, the most crowded season in the year for Disney Resorts, tickets were available everyday.
December 24, 2013
Rated 3 out of 5 by LO123 My stay at Shertaon Grande Tokyo Bay Hotel
My family enjoyed staying in this hotel because it was big and comfortable. My son was happy to receive the Penguin toiletries set. We loved the designs of the Penguin interior as it was very lovely. However, there was no FREE WiFi available in the room. This hotel was near the Bayside train station which was only 3 mins walking distance. It also provides Disney shuttle bus.
December 22, 2013
Rated 5 out of 5 by Sakuchan2015 Made amazing memory with my best friend
I stayed at Sheraton Grande right by Tokyo Disney Resort with my best friend and we made an amazing memory! The hotel stuff were so nice and the lady who helped us check-in upgraded our room for free and we got to stay at the room which was on 10th floor facing Tokyo Disney Resort. The hotel was beautiful, the room was clean and comfy, stuff were nice, the breakfast was so delicious, and I seriously cannot think of anything bad. Thank you for the amazing memory and wonderful hospitality! I will definitely come back here again :-)
December 8, 2013
Rated 5 out of 5 by Texmex This hotel knows how to improve itself!
My family was greatly impressed by Sheraton's hospitality posture. When we stayed with the hotel previously, the front desk clerks treated the guests as "trash." This time it's completely different. They welcomed us with friendly chit-chat and handsome treatment. The same things can be said about the restaurant staff and housekeeping. The hotel knows how to train the staff and improve its status with hospitality.
December 3, 2013
Rated 4 out of 5 by Raymond64 The hotel is good value for money
We received an update to a corner room. It is a pleasant surprise for the extra space.
November 29, 2013
Rated 2 out of 5 by Koto Clumsy reception
I had to wait for check-in. The reception was brusque and was not so comfortable.
The wallpaper in the room was slightly peeling off
and the carpet in the corridor was dirty.
Since the kid in next room made a lot of noise until the midnight, I could not sleep comfortably.
Using wireless LAN costed 1000 yen/day.
But that was not informed in the information sheet in the room.
Overall, the hospitality by the hotel was not so good.
November 27, 2013
Rated 5 out of 5 by CK9923 Wonderful family holiday
Thanks to Sheraton Grande Tokyo Bay!
Espcially recognition to helpful sheraton hotel club lounge staff, Yokoda and Fumika for last minutes transportation arrangement to make my trip smoothly reached and leaved hotel.
Not to forgot nice and good ppl likfe GSM : Mr Christopher with good comunication, smilling face and good arrangement based on customer need!
November 25, 2013
Rated 4 out of 5 by Iling Good place with great staffs
Cheerful and helpful staffs that offer helps during my check in, stay, and check out of the hotel.
November 14, 2013
Rated 5 out of 5 by jll888 Third Visit to Tokyo Disneyland
This is out third visit to Tokyo Disneyland. No doubt Sheraton Grande Tokyo Bay still our first choice to stay. We have not been disappointed for this stay where the hotel had arrange a suite room upgrade again for our 3 nights stay here in Tokyo Disneyland. The staff is still very kind and helpful which make our stay very comfort. It will be our choice of hotel again for our next visit.
October 23, 2013