Rated 5 out of 5 by Travelman1 A Home away from Home.
Every time i check into this hotel i feel like i'm in my home away from home. I always love to see the smiling face of Agar Geneus at the front desk and Mayling Marenco in the Club Lounge.
They are 2 of the reasons i keep coming back time after time, even though on some occasions i could save a few dollars at the sister starwood hotel a few blocks down the road.
Geri, at the front desk is also a very happy sight for traveled eyes as she always has a great disposition
and always remembers my name. Its always like a home coming to me.
The Dolphin mall is alway's a stop for me and the bus picks you up right in front of the hotel . I love the golf course view, and the walk or run from the hotel to the shopping area about 2 miles down the road if you follow the Golf course.
I have never had a problem running or walking in the area in the morning or afternoon. Always will be my first choice in the Miami airport area.
Great Job and Great Service , Agar,Geri and Mayling...
June 23, 2014
Rated 1 out of 5 by Francene1 Disceptive
The sales staff was disceptive and tried to procure a 2 nite deposit. I strongly objected and was told my reservations was for 3 nites not 4. When I checked in my card was charged over $700.00 due to a 4 nite stay that was never removed. Again I had to STRONGLY object before I got resolution. I was told I would get a sleeper for the 3rd person again deceiving, only 2 queen beds in the room. The phone didn't work and was never repaired during my stay. Bait and switch is what your sales team practices to make their sales goals and apparently the GM Jon approves of this deception. I will tell my story on all 5 of my Social Media sites.
February 11, 2014
Rated 1 out of 5 by needmoresleep disappointed
Staff did nothing the acknowledge platinum status other than to tell me that I get extra points since they don't offer any other options. Room was fine, needs to be put onto the list of hotels that Starwood plans to renovate, but wasn't bad. However, I was woken around 5am by loud screeching noise coming from elevators that would sound apparently every time it stopped or came near my room. Having arrived late due to flight delays I was hoping for some sleep, but it didn't happen. When I called the management they apologized, but nothing they could do could make up for the hours or sleep that I needed but did not get.
There are a dozen other hotels nearby. If price is competitive, preferred benefits are no different, the rooms are fair, but you need to be able to sleep, either make sure you get a room far from the elevators or stay somewhere else.
February 12, 2013
Rated 1 out of 5 by Gerry Would not stay here again.
The room constantly had feather particles suspended in the air, either from the pillows or linens. The coffee station did not get replenished when the room was cleaned daily. We had to call the front desk to get coffee, cups, creamer and sugar brought to our room. One time they took half an hour to get to our room. The basic room that I was assigned as an SPG member did not even contain a small fridge to keep my childs anti-biotics cold. I have stayed in hotels half the price of this one that atleast had a small fridge. The only good thing about this hotel is the fantastic breakfast buffet. If you're looking for breakfast around the Miami airport, I would recommend the Rickenbacker restaurant but if you're looking for a hotel, definitly go elsewhere.
November 28, 2011
Rated 4 out of 5 by Mike360 Great stop over
Great priced stop over hotel when flying into Miami, free hotel shuttle to hotel, quick, easy, efficient check in. Room was fine if a bit dated but overall met our needs fully. Club lounge great for a light snack and drink after a long flight, Continental breakfast in lounge also met our needs. Staff in lounge excellent. Ideal location to stroll across to pick up hire car at the Miami Airport car rental centre.
October 13, 2012
Rated 3 out of 5 by jdaniel Rooms are in dire need of renovation
I published a detailed review on Trip Advisor that expressed my displeasure with this property and I am glad to report that the GM responded advising that there are room renovations coming! The room was, in a word, scary and you just didn't feel as though you were in a healthy environment. It is difficult to rate the room that I had north of a ONE. The high quality food, meeting facilities and personnel were superb - but it was still sad in the evenings to come back into a room that was in DIRE NEED of renovation. And make certain that you pay the price to get a golf course view room that has been renovated
June 11, 2012
Rated 5 out of 5 by RGoes Even when not everything goes perfect, someone make the difference.
I'm a frequent traveler to this facility for more then 20 years.
As I come from South America, my flights arrive very early in the morning and sometimes I have to wait for the accommodation.
This time the welcome at 6 am was not the expected by the front desk agent but Mrs Cecilia Suarez made all difference with a warm welcome at breakfast as always.
November 14, 2013
Rated 5 out of 5 by Mary06 This hotel was excellent
This hotel had everything that we needed for a short stay. Very clean and staff very helpful for whatever we needed. Went above and beyond helping us get to and from Coral Gables! Enjoyed the pool and fitness center and our room could not have been nicer. Shuttle service on time to get us back to the airport! Would recommended this hotel to everyone.
May 28, 2013
Rated 5 out of 5 by KCLARKE37 Wow
The bellmen are the best. Smiling, friendly, engaging, fast. Special: Jefferson and Kory.
Restaurant: Bostone was amazing. I have food allergies and he took special care to make sure that my breakfast was perfect. He was most friendly and professional. You are lucky to have him. I have stayed at this hotel often. I am never disappointed.
November 25, 2013
Rated 5 out of 5 by 2ndVacationPete Great stay
This was a pleasant hotel to stay in. The rooms were comfortable, especially the mattresses. It is close to the Airport and provides a free shuttle to and from the Airport. It is well located in Miami to major roads and to public transportation. We enjoyed the view, the pool, the resturant and the Preferred guest floor facilities.
January 7, 2014
Rated 4 out of 5 by MichelZ Very Comfortable bed
I have been going to Miami for business quite often lately and from all the hotels in the area, I believe that Sheraton MIA is one of the best for value and location. The staff is very attentive and professional. Rooms are very clean and the bed is super comfortable and the Golf view is very therapeutic. Recommending it strongly.
February 22, 2012
Rated 5 out of 5 by Mars Hotel was wonderful!!!
My husband and I stayed here for our 6 year wedding anniversary to enjoy Miami! The pool area was very nice and the outside bar was great! We enjoyed the front desk staff and visitors that we meet. The hotel was about 20 minutes from port of Miami but right across the street from bus and trail station. Very close to airport!
April 29, 2013
Rated 1 out of 5 by coco This hotel is horrible!!!!
I have 6 rooms booked with double beds and when my group arrived the hotel for check-in, they told us that there are no double beds available, only King size available for all 6 rooms. Also, they over-charged us by one room (7 rooms payment rather than 6 rooms payment) and denied the fact by not issuing a credit back to us.
March 8, 2013
Rated 3 out of 5 by 2002plat Almost
This hotel met my expectations, unfortunately I was not expecting much.
The shuttle from the airport was prompt and the driver was courteous. I enjoyed the décor in the lobby, the front desk staff had an employee working the SPG line who was not used to checking people in so that was a slow experience. My room was plain and drab, moldy smell in the bathroom… but that is the same in most Miami hotels.
The club lounge is small and the evening food was cold pasta salad, fruit, cheese, and fruit and grain bars. There were soft drinks behind the bar. There were no hotel staff in the lounge so dirty dishes were next to the food.
I went to the bar to get dinner, I did not eat in the lounge. The bar staff was very friendly although the bar furniture was showing lots of wear and tear. I ordered a burger cooked medium. The burger came out well done, but at least the fries were cold.
Others were eating at the bar and their food looked good …. Maybe I should have ordered a sandwich
January 20, 2012
Rated 5 out of 5 by Travelman1 Always Treating Me With The Service I Love By starwood..
This is my Favorite hotel in the Miami airport area. The location is more than you can ask for and the people who work at the front desk are some of the most helpful and pleasant i have had the pleasure of being served by.
There is transportation to the Dolphin mall for $5.US each way that comes by the hotel and picks you up and drops you off. You can walk across the street and catch the rail service to the Miami airport or take the shuttle.
The club lounge looks over a golf course and always has a nice buffet breakfast for members. The rooms have always been comfortable and very clean, But what makes this hotel my favorite
in the Miami airport area is the staff.
I would be remiss if i did not mention Gerry at The Front Desk, who made sure this Starwood Platinum member and his family were treated like Royalty. Gerry checked on to make us sure our stay was all we expected and more.
I will always stay at this hotel when near the airport in Miami. Great Job to everyone who worked at the hotel during our stay.
On my most recent stay we were upgraded
to a 2 floor suite. The bed and bathroom are on the top floor with easy access to the club lounge and the bottom has a half kitchen and pull out sofa with swivel stair case between the two
I will be having 8 more stays in the coming months in the Miami area and will always choose this hotel first.
June 19, 2014
Rated 5 out of 5 by Cshell A great way to start our vacation!
This hotel is beautiful and the staff was very friendly and helpful. Getting around is extremely easy due to the free airport shuttle, the proximity to the MIA mover and train station and you can walk across the street to the car rental center. Also the breakfast at the hotel restaurant is WONDERFUL.
October 31, 2013
Rated 2 out of 5 by JLJB2 category 3?
big disappointment, no upgrade, no "suite night" award. Too few elevators, always had to wait long, very poor club lounge, no alcohol drinks, had to drink coffee from a starbuck beaker. Old room refurbishment overdue, dirty bathroom. All in all, never again.
I could have know, the price was too cheap
October 5, 2013
Rated 5 out of 5 by DavidB1123 Exceptional!!!!
This the second time we have stayed at the Sheraton Miami, we were treated like family, Fabiola at check in, Victor and Miguel in the bar, Bostone in the restaurant, all extremely friendly and hospitable.
This hotel is really a home from home, we are truly excited about planning another visit.
May 13, 2013
Rated 3 out of 5 by Jay16 Parking is not user friendly
Inital arrival was very fustrating. Valet was behind. Self parked and had to walk behind the hotel to get into the lobby with lots of luggage. My room key was not coded to enter/exit garage. Scanner would not read any of my credit cards so I could not leave the garage without waiting for help from the hotel. Room was great. I could not check out. Tried calling from room, no one would answer.... went downstairs to lobby. The line was very loong with one one person behind counter. There is no excuse for a hotel next to one of the largest airports in the country not to be staffed.
August 22, 2014
Rated 5 out of 5 by Rach18 Great Location and Comfort
The hotel is just accross the airport, and next to the metrorail station, if you don' have a car there. The golf course surrounding the hotel gives it a nice landscape and view. A reasonable fitness center for a hotel and very comfortable rooms. It should add more cable TV channels.
August 17, 2012
Rated 3 out of 5 by HiggyHockey2012 They spent their remodel budget on the lobby
Got upgraded to a bi-level suite on the top floor - great, but the room was very dated and smelled of mildew/mold on both floors. The ventilation system was clunky and noisy. The lobby and club lounge are beautiful but its obvious they didnt spend a dime on the suites....
December 5, 2013
Rated 5 out of 5 by MikeN56 Great for business travel
Good facilities and very close to the airport. Though it could do with a face lift!
September 21, 2014
Rated 2 out of 5 by jgregw42 Not up to Sheraton standards
My wife and I arrived around 1 PM and had to wait until after 4 PM for our room. A bus load arrived shortly after we did and they went directly to their rooms. We walked into our room and there were 2 iron burns on the carpet.
March 21, 2013
Rated 5 out of 5 by EmSee Wonderful Experience!
Thanks Sheraton Miami - I had a wonderful stay!
Love the free wifi, managed to get to the pool early (before everyone else got there!) and the newly refurbished fitness center is really great!
Breakfast was also excellent.
August 13, 2013
Rated 5 out of 5 by jaysoya58 comfortable and close to airport
Breakfast staff Claudia, Bostone, Angel and others were excellent hosts. Great breakfast.Bed was soo comfortable didn't feel like getting up. Also staff at the front desk were very helpful. Will definitely stay there again.
May 27, 2013
Rated 5 out of 5 by mom49 Lynn from Michigan
This hotel was great. The shuttle was timely, the staff friendly and helpful, and the bed was very comfortable. It was very convenient to the airport and the Metro rail system to downtown. I certainly would stay here again!
May 12, 2013
Rated 5 out of 5 by Scott48 Sheraton Miami Airport
Enjoyed my 2 night stay. Was upgraded to a very nice suite for only $20 per night. Parking is hard to find so I was forced to use valet. Enjoyed the pool and the restaurant. I would highly recommend this hotel.
January 12, 2012
Rated 5 out of 5 by PatrickArizona Simply Awesome!
I stayed here prior to a cruise with my Mom! The hotel was great from check-in to check-out! The Managers of every Starwood Hotel should work here and take that knowledge back with them to their own hotel!
January 3, 2012
Rated 5 out of 5 by EenDee Great Early check in
Great stay as so near to airport, I got a really good early check in at 6am and then paid $50 for a late check out the next day at 6pm, really helped me out... Nice pool and amenities
September 24, 2013
Rated 1 out of 5 by NotAgain28 Hotel needs improvement
The hotel looks old, the people are very rue specially h valet parking,and the front desk personel are very unprofessional. Also he location it's very confusing and hard to find.
June 14, 2012