Rated 5 out of 5 by Mars Hotel was wonderful!!!
My husband and I stayed here for our 6 year wedding anniversary to enjoy Miami! The pool area was very nice and the outside bar was great! We enjoyed the front desk staff and visitors that we meet. The hotel was about 20 minutes from port of Miami but right across the street from bus and trail station. Very close to airport!
April 29, 2013
Rated 1 out of 5 by coco This hotel is horrible!!!!
I have 6 rooms booked with double beds and when my group arrived the hotel for check-in, they told us that there are no double beds available, only King size available for all 6 rooms. Also, they over-charged us by one room (7 rooms payment rather than 6 rooms payment) and denied the fact by not issuing a credit back to us.
March 8, 2013
Rated 3 out of 5 by 2002plat Almost
This hotel met my expectations, unfortunately I was not expecting much.
The shuttle from the airport was prompt and the driver was courteous. I enjoyed the décor in the lobby, the front desk staff had an employee working the SPG line who was not used to checking people in so that was a slow experience. My room was plain and drab, moldy smell in the bathroom… but that is the same in most Miami hotels.
The club lounge is small and the evening food was cold pasta salad, fruit, cheese, and fruit and grain bars. There were soft drinks behind the bar. There were no hotel staff in the lounge so dirty dishes were next to the food.
I went to the bar to get dinner, I did not eat in the lounge. The bar staff was very friendly although the bar furniture was showing lots of wear and tear. I ordered a burger cooked medium. The burger came out well done, but at least the fries were cold.
Others were eating at the bar and their food looked good …. Maybe I should have ordered a sandwich
January 20, 2012
Rated 5 out of 5 by Cshell A great way to start our vacation!
This hotel is beautiful and the staff was very friendly and helpful. Getting around is extremely easy due to the free airport shuttle, the proximity to the MIA mover and train station and you can walk across the street to the car rental center. Also the breakfast at the hotel restaurant is WONDERFUL.
October 31, 2013
Rated 2 out of 5 by JLJB2 category 3?
big disappointment, no upgrade, no "suite night" award. Too few elevators, always had to wait long, very poor club lounge, no alcohol drinks, had to drink coffee from a starbuck beaker. Old room refurbishment overdue, dirty bathroom. All in all, never again.
I could have know, the price was too cheap
October 5, 2013
Rated 5 out of 5 by Makenzie Best pre-cruise locale
Any time we cruise out of Miami, we stay at this Sheraton. Wonderful facility, excellent location, all the amenities you would want
July 27, 2014
Rated 5 out of 5 Exceptional!!!!
This the second time we have stayed at the Sheraton Miami, we were treated like family, Fabiola at check in, Victor and Miguel in the bar, Bostone in the restaurant, all extremely friendly and hospitable.
This hotel is really a home from home, we are truly excited about planning another visit.
May 13, 2013
Rated 5 out of 5 by Rach18 Great Location and Comfort
The hotel is just accross the airport, and next to the metrorail station, if you don' have a car there. The golf course surrounding the hotel gives it a nice landscape and view. A reasonable fitness center for a hotel and very comfortable rooms. It should add more cable TV channels.
August 17, 2012
Rated 3 out of 5 by HiggyHockey2012 They spent their remodel budget on the lobby
Got upgraded to a bi-level suite on the top floor - great, but the room was very dated and smelled of mildew/mold on both floors. The ventilation system was clunky and noisy. The lobby and club lounge are beautiful but its obvious they didnt spend a dime on the suites....
December 5, 2013
Rated 1 out of 5 by Kasper2666 Poor service....especially for SPG members
This should be a great hotel. It is in a good location though it is very hard to get to given the current configuration of the roads around MIA. The restaurant is okay and the facilities are fine.
What is horrible is the lack of response to problems and the lack of acknowledgment for SPG members. I am SPG Platinum and Sheratons do offer a few amenities and perks for Platinum members--free high speed internet and a check in bonus--either bonus points, a fre e movie or $10 credit toward food. I choose the $10 credit. When I got the bill the next morning, the credit had not been applied. I wend by the front desk, waited in the long line and told the clerk who said she would take care of it. It didn't happen, so I e-mailed the hotel twice and never got a response. As for the SPG room, it was a standard hotel room and the WiFi code they gave me only accessed the normal free (slow) hotel WiFi, not the high speed WiFi. Finally, the breakfast and snacks served in the SPG club room were horrid and bland.
Not worth the money at half the price.
February 19, 2013
Rated 2 out of 5 by jgregw42 Not up to Sheraton standards
My wife and I arrived around 1 PM and had to wait until after 4 PM for our room. A bus load arrived shortly after we did and they went directly to their rooms. We walked into our room and there were 2 iron burns on the carpet.
March 21, 2013
Rated 5 out of 5 by EmSee Wonderful Experience!
Thanks Sheraton Miami - I had a wonderful stay!
Love the free wifi, managed to get to the pool early (before everyone else got there!) and the newly refurbished fitness center is really great!
Breakfast was also excellent.
August 13, 2013
Rated 5 out of 5 by mom49 Lynn from Michigan
This hotel was great. The shuttle was timely, the staff friendly and helpful, and the bed was very comfortable. It was very convenient to the airport and the Metro rail system to downtown. I certainly would stay here again!
May 12, 2013
Rated 5 out of 5 by jaysoya58 comfortable and close to airport
Breakfast staff Claudia, Bostone, Angel and others were excellent hosts. Great breakfast.Bed was soo comfortable didn't feel like getting up. Also staff at the front desk were very helpful. Will definitely stay there again.
May 27, 2013
Rated 5 out of 5 by Jmlopezpi Good rest and food.
OK. My wife like the food and i like the room.
July 26, 2014
Rated 5 out of 5 by Scott48 Sheraton Miami Airport
Enjoyed my 2 night stay. Was upgraded to a very nice suite for only $20 per night. Parking is hard to find so I was forced to use valet. Enjoyed the pool and the restaurant. I would highly recommend this hotel.
January 12, 2012
Rated 5 out of 5 by PatrickArizona Simply Awesome!
I stayed here prior to a cruise with my Mom! The hotel was great from check-in to check-out! The Managers of every Starwood Hotel should work here and take that knowledge back with them to their own hotel!
January 3, 2012
Rated 5 out of 5 by EenDee Great Early check in
Great stay as so near to airport, I got a really good early check in at 6am and then paid $50 for a late check out the next day at 6pm, really helped me out... Nice pool and amenities
September 24, 2013
Rated 1 out of 5 by NotAgain28 Hotel needs improvement
The hotel looks old, the people are very rue specially h valet parking,and the front desk personel are very unprofessional. Also he location it's very confusing and hard to find.
June 14, 2012
Rated 5 out of 5 by Gkey22 Best Breakfast Buffet
Really enjoyed our comfortable sleep between our next day morning flights. The breakfast was much better than previous hotel experiences. The buffet was fresh and tasty.
September 15, 2013
Rated 5 out of 5 by Concorde We enjoy our regular stay at this hotel
We feel at home at this hotel and appreciate the attention given to us by the staff. Best wishes to all of them for an enjoyable Festive ChristmasSeason.
December 10, 2013
Rated 5 out of 5 Really good experience at this hotel
We had a most comfortable stay at the MIA Sheraton. Very friendly and efficient staff. Clean and very comfortable room.
We will definitely stay here on next visit.
August 2, 2013
Rated 1 out of 5 by EdGolfer Outdated
Very disappointed that this is even in the Starwood program. Hotel was very cold, could not get heat to the room, bathtub would not drain....horrible experience.
March 5, 2013
Rated 5 out of 5 by AFBOYJOE Great Hotel Stay
Great Staff & Management. Prefect for transit travelers with a long layover. The shuttle for free also. very good restaurant with a great staff also.
December 22, 2011
Rated 4 out of 5 by Goldie22 A hotel with a heart that beats
We stopped here for just one night after landing in Miami. The hotel's proximity to Miami Airport and the regularily of the complimentary shuttle made it a very easy and short journey to check in.
The staff at the front desk were welcoming and among the friendliest we have encountered. They recognised our Gold status and made sure they gave us a very good room.
The room itself was spacious, although the bathroom was tiny. It was well cleaned and the beds were very comfortable with soft linens.
We visited the Club Lounge where we were warmly welcomed by Jorge, who asked us to pose for photographs on the launch of Sheraton's Wine Tasting Program on the night of our stay. He gave us lots of information on the local area and tips for getting about. There was an abundance of food available in the lounge.
We also visited the bar on the ground floor and were looked after in fine style by the bartenders, Miguelito and Victor.
Breakfast next morning was well laid out with plenty of choice.
We've really enjoyed our stay here and have now made this our hotel of choice in Miami. We'll definitely be back and are looking forward to our next stay.
June 18, 2013
Rated 3 out of 5 by Perbis Tired rooms
My room was a suite but the carpets were stained and the coffe table was barely standing. Not what I expected at a Starwood property
February 23, 2013
Rated 5 out of 5 by Cathy3270 Excelent stay.
I was pleased with the rooms and platnium ammenities. I had a nice lunch and breakfast, staff were nice and view was gorgeous.
December 11, 2011
Rated 5 out of 5 by Patty17 What a Hotel!!
Far exceeded my expectations. The staff couldn't be friendlier. What a nice way to unwind after my train ride from Philly.
May 13, 2013
Rated 4 out of 5 by Airone Excellent stay
Highly recommend this place while you are in Miami. Excellent hotel and staff, close to the airport with shuttle service.
December 26, 2011
Rated 5 out of 5 by Geeman03 This hotel is in a great location.
This location is outstanding. My room overloooked the golf course. I was also able to see planes taking off and landing.
August 5, 2013