Rated 2 out of 5 by contractor9999 Getting run down
The rooms are really starting to show their age - dirty carpets, cracked tiles and old ironing boards,
April 25, 2014
Rated 5 out of 5 by Carol3 Exceptional Stay
Our women's group used the Sheraton Agoura HIlls for a women's retreat. The staff and accommodations were by far the best we've experienced at a retreat weekend. We will definitely be coming back!
September 25, 2013
Rated 4 out of 5 by TriathletAZ Triathlon Weekend
Good hotel and right across the street from a great brewery: Lab Brewery. Great location off the freeway, by gas stations, yet no traffic noise. The hotel bar could use some good local CA beers!
September 21, 2012
Rated 4 out of 5 by Flyingtailor Park Like Setting
Very nice Hotel great location and a great drive to Malibu through the mountains. Good staff fast and friendly. The hotel is just average as far as Sheratons go but clean and great location.
May 6, 2013
Rated 5 out of 5 by Staycationer Convenient Hotel Right off the Freeway
Fiance and I were looking for a place to getaway, not too far, but not too close to home. This was conveniently located off the freeway and met our very few needs for a short one night stay.
We stayed on the club floor, which includes breakfast, evening hors douevres, and dessert. The breakfast had eggs, muffins, toast, ham, fruit, and oatmeal with brown sugar and cranberries. The evening hors douevres consisted of meatballs, cheese and crackers, and fruit. Dessert was just a 2 layer cake. It was meh. The club lounge is open 24 hours with a room key, and you can go in there for water or soda as you please. I did see a printer and a computer in there as well, but did not need to use it. The only downfall was that there was no honey or lemon for my tea.
Oh, and we wanted to go swimming in the afternoon, but there were too many kids running around doing cannonballs. We decided to come back at 6pm, and there was no one but us, which was nice. I wanted to enjoy the jacuzzi, but unfortunately, it was an unpleasant shade of green. I didn't dare go in.
Aside from the jacuzzi, good experience and good value.
May 31, 2012
Rated 5 out of 5 by NzNz Great Hotel
Everything was great except the internet policy. I stayed for two nights and had to pay each night for internet. Would be cool if it was a one time thing for extended stays.
February 14, 2013
Rated 5 out of 5 by MJ1945 All I have come to expect from a Sheraton facility
I expect quality at a Sheraton and this facility has it - with one exception. Parking is very bad, and they do not have valet. Ladies, bring tennis shoes for the walk.
September 26, 2012
Rated 4 out of 5 by bill bellman very helpful
iam handicapped from surgery
bellman at arrival on monday 4 pm very considerate and helpful in accomading my needs
please recognize and thank him
bill moore room 508
April 17, 2013
Rated 5 out of 5 by Markinarizona Awesome stay!
Excellent in every way. I was so pleased with the convenient location, the comfort and cleanliness of the modern rooms, the beds, and the staff were amazing.
August 8, 2012
Rated 3 out of 5 by Sosoaverage This hotel needs some sprucing up!
Stains on chairs, carpet buckling
April 21, 2014
Rated 3 out of 5 by marvinb50 good but not great
The staff was very nice but
the internet was slow and I had to sign in sometimes 3 times a day.
The towels were so rough it was uncomfortable.
January 19, 2013
Rated 2 out of 5 by jorger room smells bad
Hotel is great .. The only problem I had was the carpet was dirty and the room smells bad also the sheets and pillows had a bad smell.
April 6, 2013
Rated 3 out of 5 by krt1 Conflicted
I needed to stay one night to break up a long travel day. I called ahead to notify that my girlfriend would arrive before me and could I please arrange the gold status upgrade and gift prior to her check in. Welcome gift arranged, no upgrade.
I spoke with Diana and requested a congratulations surprise for my girlfriend's arrival, as she had just completed a huge certification exam. Diana was awesome and delivered a card and goodies on a platter - very impressed!
Facilities were nice, bar was decent, room was pretty clean. The AC however, was a huge problem. Without it, the room was unbearably hot at 2am. With it, a violent rattling every time it fired up - waking us up approximately every 20-30 minutes. Being after 2am and needing to be up at 6am, it seemed a lose-lose-lose; try to transfer rooms for less than 4 hours, sweat it out, or intermittent naps...it made for a very tired work day the next day. I even heard the neighboring rooms' rattling AC - perhaps it is time for a cooling system upgrade.
Breakfast delivered exactly when ordered and as expected.
Overall, the great staff saved this stay but the AC ruined any chance of a good night of sleep.
January 24, 2013
Rated 2 out of 5 by Roadhog13 Very tired
The room was worn down and very tired. the carpet was gross and the walls and bathroom were very beat up.
October 19, 2012
Rated 5 out of 5 by Raiders805 Love this hotel
This was my first time staying here and I loved it. The rooms are very nice and clean. They offer so much it's great.
May 13, 2013
Rated 3 out of 5 by Vas60 Not upto Sheraton standards
The room, amenities and cleanliness are not up Sheraton Standards. Customer service is indifferent.
September 24, 2012
Rated 4 out of 5 by Carmen0123 Springbreak
Glad our guest room was on the 3rd floor SPG level.
March 12, 2014
Rated 4 out of 5 by HBBM Pets stay free
Suites are spacious and bathroom is large.
October 11, 2012
Rated 3 out of 5 by PWG1 Paul's review
This is a very ordinary hotel.
March 30, 2013
Rated 3 out of 5 by marathonrunner275 over all good
the one weakness I would have to say is the food, the cooking is good. but not excellent. the chicken sandwich I ordered was dry, this happens when it is over cooked. the dinner I had the night before was something you expect from a college dormitory. for convenience fee and average market value it seems to be on par. I guess you have to pay more to get anything excellent these days. the staff at dinner seem disorganized and unprepared perhaps from the lack of customs, I really don't see many people traveling in this direction. so over all it's what I expected for my money. friendly staff, appreciate the shuttle to the starting line for the marathon race
November 12, 2013
Rated 1 out of 5 68 Year Old Vet Refused Service at the Bar
We had a block of rooms reserved for our son's wedding. Planned on entertaining our guests at the lovely Sheraton Agoura Hills bar. However, even though we are in our late 60's and my husband is a veteran, the waitress and bar manager who were half our age demanded to see our id's. We refused and took our business and our guests elsewhere. Later that evening, when my husband asked to talk to the hotel manager, security guards were called. It was an awful and embarrassing experience and thoroughly ruined our son's wedding stay. The room was adequate, but had a cracked, unsanitary sink. It had a balcony that overlooked the hotel roof and air conditioning system.
August 13, 2013
Rated 1 out of 5 by Gunny I was not happy
You have a white, tall, male bartender who uses his head to give direstions to guests in a rude manner and asks like he is going out of his way to help you. I went to the restranant to order some food and stood there for about 5 mins, I walked to the back and the manager was there, I told him that I was standing at the front, could someone help me, he stated yes she will be with you. 10 mins more and a lady came to help me, I told her I wanted to order some food
August 31, 2012
Rated 5 out of 5 by GrandmaSue What to expect and know you will received.
On your survey I marked exactly as expected because of your wording. But what I expected and received was your excellent service, the staff was excellent, friendly and handled every ones request with immediate attention. There knowledge and training was excellent. The staff went out of it's way to make our stay wonderful and we thank them for their effort. The hotel's rooms were comfortable and inviting. The lobby had lots of areas to meet with your friends in smaller groups. The convention rooms were excellent with a place for the meeting and a separate dining room. I recommend your hotel to everyone.
April 6, 2014
Rated 5 out of 5 by LindsayMM GREAT hotel
We had stayed in different Sheratons, and this is by far the best. We were VERY surprised. We payed with our Starwood points, and it was a great value. Rooms are large, comfortable and clean. Beautiful lobby and great staff! Exactly what we needed after a long day on the road.
August 27, 2014
Rated 3 out of 5 by GloriaM First unhappy experience with Sheraton Hotels
Check in staff was rude and didn't properly read the reservation. My daughter was left standing with her baby while the check in staff called me to confirm that she could check in even though it was specifically listed on the original reservation which was then looked at and instead of an apology she got a "oh yeah, here it is". The type of room that she needed was not available, which I can understand, but I can not understand the rudeness that that persisted with all communications.
This is not up to the normal service that I have received from Sheraton Hotels and it was a real disappointment.
August 12, 2013
Rated 4 out of 5 by yes17 great hotel
nice and cozy, easy access to Malibu. Only thing I would have wanted was breakfast included
August 30, 2014
Rated 3 out of 5 by Judy1952 This hotel needs updating
While the room was clean the rest of the facility was uninspiring. The pool area is drab with every umbrella ripped and the water cloudy. Having to pay for internet in the room is unacceptable, especially in light of every other hotel on our trip providing it gratis. The incentive to skip maid service is good but when it was requested details like providing a bath mat and hand towels, clean cups, and soap were overlooked. Other Sheratons where we have stayed provide a lounge with a happy hour on the club flour. We were disappointed with the lack of this and acknowledgement of SPG status.
July 2, 2013
Rated 3 out of 5 by wiw84 Good and Bad
I gave low marks for a number of reasons. The room was alright, (worn and need of refreshing) the view was horrible but the fact that we showed up an hour before check in and given a room was nice. The bed was very comfortable, however the noise from the hallways made a good rest unlikely. The amenities(shampoo, conditioner smelled nice but were strange and ineffectual. The bar staff were slow to acknowledge customers and the food service speed was very slow. The staff we had the event were very good but I question why the bar could not be restocked when there was a large demand for certain items. The room service breakfast arrived on time. The eggs were cooked as ordered the potatoes were almost raw and the bacon was overcooked to the point of brittleness. The check out was quick but we left unsure of the charges to our room.
August 4, 2014
Rated 5 out of 5 by Kirasmom Staff!
Glen is wonderful! We have a Pomeranian who goes and does everything with us but sometimes, even at "pet friendly" hotels, they are not necessarily! I called to confirm pet and spoke with Glen - he was so friendly and made me feel like Kira would truly be welcome there. When we arrived, Glen happened to be on duty at the front desk and he remembered speaking with me. After we settled in to our room (very nice), we took Kira down to meet him so that I could say "Thank You' in person and he was just the same as when I spoke with him on the phone.
We usually hear only the complaints so please be sure Glen gets the "kudos" he deserves...He is a great ambassador for your hotel. Thanks, Glen!! Rene & Kira
August 31, 2013
Rated 3 out of 5 by 7hungry Extremely understaffed concierge lounge
We are platinum, which includes access to the concierge lounge. The breakfast was extremely understaffed. There was only one attendant and the hotel was full. When we arrived, the coffee urn was empty, buffet area was not well stocked and needed tidying, there were NO clean bowls or plates on the buffet (attendant was hand washing dirty dishes in the adjacent prep area; not very hygienic) and many customers were standing around waiting. We ended up leaving before clean plates were brought out because we needed to be somewhere. So no breakfast for us!
June 23, 2014