Rated 4 out of 5 by bergie Great stay with some minor issues.. i would stay again!
Location scene was great. Had some rooms on the first floor being worked on and the workers woke us up at 7:30am walking the hallway chatting. Supposed to get a joining room, even called in to make sure that morning .. staff thought that is what they gave us but it wasn't .. wasn't the end of the world. nothing else available . the SPG lounge was awesome! thought was better then most. I would stay here again.. i am sure the remodel of some of the rooms will be done soon. Staff were very nice at the front desk.
July 19, 2012
Rated 2 out of 5 by contractor9999 Getting run down
The rooms are really starting to show their age - dirty carpets, cracked tiles and old ironing boards,
April 25, 2014
Rated 2 out of 5 by jesschris Lovely hotel, poor customer service
The facilities are lovely, and staff is friendly, however I had a number of problems with my wedding block, shuttles and check in. I was told I could add rooms to my wedding block when I originally booked, then when I needed more rooms was told that my guests had not booked enough rooms yet and they would not add rooms to my block, which filled up and not everyone who wanted a room on friday june 20th was able to get one. A week after sending in my final shuttle paperwork I was told that the usual shuttle company the hotel uses was sold out of the shuttle I had wanted - which I feel could have been avoided if the shuttle had been booked more promptly. Booking through another company cost me several hundred dollars more, and caused lots of stress two weeks before my wedding. Several of our wedding guests had trouble checking in and were told that their room was not ready on time, resulting in long waits to check in. My husband tried to check in at 3pm the day of the wedding, and due to the room not being ready was unable to get into our room until 350p. He barely had enough time to shower and run catch the shuttle at 415p. He almost missed the shuttle to his own wedding due to the hotel's disorganization. I would not recommend this hotel for a wedding. It seems to me that they book too many wedding blocks, are spread too thin, and are unable to provide the level of customer service I'd expect.
June 26, 2014
Rated 3 out of 5 by Sosoaverage This hotel needs some sprucing up!
Stains on chairs, carpet buckling
April 21, 2014
Rated 5 out of 5 by Jackie123 Home away from home
I stay here on a monthly basis while traveling on business and have been consistently impressed with the warmth of the staff. They greet me by name and take great pride in making my stay as comfortable as possible. Hotel gym has all the necessary machines and weights, and the restaurant has the best food I've had at a Sheraton property. Only area for improvement is the atmosphere in the restaurant/bar - will be undergoing a makeover soon, which will very much improve the look/feel.
March 14, 2012
Rated 5 out of 5 by ritapopita Great Stay
Our family (including our dog) spent Fathers day there. Comfortable beds and great pool area. Loved the breakfast buffet!
June 23, 2014
Rated 4 out of 5 by Rody10 Great Stay
The front desk was a breeze for checking in and out. Happy and nice great/goodbye. The room was quiet and had a refrigerator. Bottom line, we loved the place and will return as always
June 22, 2014
Rated 5 out of 5 by Johnwin Excellent facilities
Well maintained quality hotel . I am very happy with how well the hotel is maintained and the professionalism of front desk gentleman.
June 22, 2014
Rated 4 out of 5 by FCTravel 4 star comfortable
LA is huge and spread out, hotel location is only good if you want to be in this area. its far from beverly hills,downtown or beach. there's a golf course nearby and the landing next to the lake is pretty nice. I'm only here cos my friend lives nearby.
The hotel service is good, facilities are average, 4 star standard, no pool. views from rooms are ordinary. Its worth paying the extra to be in club floor, althou club room is a little crowded when hotel is busy.
August 24, 2012
Rated 5 out of 5 by Manju Wonderful hotel!
Loved the inset into the mountain, quiet, away from the city noise but close enough for shopping. We come to cali every year and stay in differnet hotels, next year we will be back! Staff was amazing-they all deserve a raise. Front desk are all keepers! The bed is amazing, so amazing I went online when I got home and ordered the same thing! I have worked in a hotel for 17 years and you should be proud of all of yours! Overall loved the place!
July 4, 2012
Rated 5 out of 5 by BlueRhapsody Great Hotel, closest to Malibu/PCH
My wife and I got married in Malibu near Point Dume along PCH. After researching numerous hotels in the area, we selected Sheraton Agoura Hills because it was the most convenient to get to and also the best value. The hotel is just up Kanan Dume Road and then a left on Agoura Road.
We were pleased by the hotel staff and accommodations. The rooms were above expectations. The bridal suite was large enough for my wife and the bridemaids to have their hair/makeup done inside. Also, there were courtesy shuttles available to transport our guests to the venue.
Brunch in the restaurant was awesome. There was plenty of warm breakfast foods available and a wide assortment of fresh fruits. Most of our guests dined here the next morning.
This hotel is great for those wanting to provide nice accommodations at a low nightly rate for their wedding guests.
July 31, 2012
Rated 5 out of 5 by RFrancoFamily 5 Star Quality Comfort, Hospitality
The Sheraton Agoura Hills Hotel is truly a hidden gem in the suburbs of Agoura Hills. Check-in/concierge, the bartender, the pool man, housekeeping & the maintenance person are genuinely personable people & added to our restful stay. The peaceful family and pet friendly atmosphere, the tranquil bed & the relaxing patio lounging is inviting to stay longer & definitely worth an intended return trip.
July 23, 2013
Rated 4 out of 5 by rhodeweary A good choice, now with Starwood points
I've been staying a few times a year since 2004, when it was part of Renaissance. Rooms are comfortable, esp the super-high beds. Rooms could use a little updating, but overall are fine.Good bar and restaurant (especially Jen, one of the breakfast servers). 99% business crowd during the weekdays - lots of small groups. Definitely a solid choice, and a bit more luxurious than your average Sheraton.
October 31, 2011
Rated 3 out of 5 by lifesmoments1 this is a business style hotel
this is a regular sheraton hotel. do not expect to feel welcome and receive special treatment for being SPG member. i have gold status and they gave us a regular room, nothing special just a bed and bathroom, small sized room, the bed is on a particularly high bedframe. we asked for complimentary drinks and breakfast from elite club lounge and they did not want to accomodate saying if they gave me the free can of coke or water bottle i wouldnt work on becoming a platinum status. i mean seriously i check in with my SPG credit card obviously i like the spg program. the hotel was full of business people and there was a meeting going on there. I used 7,000 points for the 1 night stay and in the morning the bill they slipped under the door had a room charge on there i had to go to the front desk to have it resolved and the lady in the morning was curtious and said she will update to a 0 balance.
October 11, 2012
Rated 5 out of 5 by Skyehiker You'll forget you're in a metropolitan area...
To sit on "my" balcony in the morning, coffee in hand, staring up into those beautiful hills, fog lifting thru the trees, one completely forgets he's in a massive metropolitan area. With the beaches down the road, the mountains at your doorstep, it's the perfect retreat for a business traveller, and has became my go-to hotel for trips to L.A. The staff is always fantastic, friendly, helpful!
September 22, 2013
Rated 5 out of 5 by CruisinTraveler22 Great Location
Though this Sheraton is an older property, they have made the effort to take good care of the facilities. The hotel was very clean, the staff was extremely friendly, free computer access in the lobby, and the beds were the absolute best of my entire trip. Stand out staff was Javier at the front desk - what a lovely smiling person. I love gracious service and he was top notch !!
August 21, 2012
Rated 5 out of 5 by JM301 Very conveniently located. Great accommodating staff
Have stayed at this location 4 or 5 times. Booked a block of rooms for Pepperdine Graduation in April 2012 and there is a nearby charitable corporate headquarters for which we get a special rate when we visit to do work with the organization. Great staff. There was a scheduling issue on our last visit and Loren and staff bent over backwards to fix the problem. Great location.
July 17, 2012
Rated 5 out of 5 by 10ahcn Lovely hotel, lovely stay
Beautiful setting for this modern, comfortable hotel. Room included a refrigerator, which we appreciated very much, as it allowed us to have chilled water always on hand in the recent California heat wave. I should mention, however, that for short-framed people, the beds are about 6 inches too high. One has to hoist oneself up to sit on the edge.
July 1, 2013
Rated 5 out of 5 by pinky1 Great Staff at this hotel
My family and I were impressed with Staff, as they were friendly and ready to serve. We were experiencing heavy noise due to party happening in room next to ours, but staff was fast to resolve problem. I appreciated the fact that when I made reservations that Staff was willing to accomodate my purchase price according to internet deal.
June 14, 2012
Rated 4 out of 5 by Carmen0123 Springbreak
Glad our guest room was on the 3rd floor SPG level.
March 12, 2014
Rated 4 out of 5 by SPGscottsch Upgrade
Staff was excellent. Moved us to a suite which was very large. Everyone was very friendly. Had to ask for eh Gold level "gift" upon checking out, usually it is offered at check-in. The club room breakfast shut down pretty early on a Saturday morning. Some refurbishing going on, but a very nice, relaxing property.
May 23, 2012
Rated 4 out of 5 by Firegal911 Wonderful Staff!
The highlight of the hotel is the staff. Friendly, prompt, and above-and-beyond service with a smile. The building could use a little updating, but the rooms were comfortable and clean. The SPG Club Lounge had great complimentary hors douvres throughout the day and evening. I'll be back!
October 23, 2012
Rated 3 out of 5 by N84d Bait and switch
I found an add for this hotel on Living Social and called to ask about the promotion. The Lady on the phone was nice and professional and said the hotel could meet the promotion in house without a purchase from Living Social. Pictures showed a private balcony with nice furnature and a great view. I got a small dusty patio with a ciggerett burned set of WalMart furnature that had a blocked view of a back parking lot. The room was nice the bed was comfy but one of our towel had a nasty Yellowish stain on it and the picture in the restroom had some gross white spatter on it that made you wonder if the place would light up like a disco if you turned on the black light. All in all i had to remind myself again and again. "your on vacation, suck it up and have a good time" and when your on vacation. you don't want to have to remind yourself your on vacation. Just a touch on location as well. Add said "close to Santa Monica" and other locations. 45min drive time in light traffic is not close in my opinion.
April 8, 2013
Rated 4 out of 5 Generally a great stay
It was very comfortable and service was excellent. However, we were told on two occasions when we asked that breakfast was served starting at 6 am for the club rooms. We had to leave soon after that and were disappointed to find that it didn't really start until 7 am on weekends.
August 22, 2012
Rated 1 out of 5 by teresa22 Daughter's IPAD
After numerous attempts to hear from a staff memebr regarding leaving my daughter's IPAD in the room no one has responded. I left a message with the lost and found person in charge of housekeeping and no response. Just looking for some help!!! Teresa
August 6, 2012
Rated 2 out of 5 Little things matter
Disappointing hotel stay. Room had no toilet paper and TV remote did not work, to their credit, the staff did fix these items. In addition, we had to ask multiple times for coffee in the lobby, we finally gave up and went into the restaurant to get coffee.
February 11, 2013
Rated 5 out of 5 by SPGFamily A Wonderful Hotel Stay...
Mr. Huss, My family and i want to tell you how pleased we were at your hotel. You Front Desk managers are wonderful and very helpful and your breakfast buffet staff is a pleasure. As a Starwood Gold member , I happily endorse your hotel. Thanks.
July 31, 2012
Rated 5 out of 5 by Mike1000 Staff Always Had A Smile
The staff smiled more and were more welcoming than at perhaps any other hotel stay I have had (out of 100's). The club lounge had a hot breakfast even on weekends, although only promised for week days, so I am sure there is not guarantee.
July 27, 2012
Rated 5 out of 5 by jackson8888 people
the resort is beautiful however the people make it from jamie who checked us in to the greeter in your excellent resturant to the young lady who served us drinks that night and went the extra mile to help us get dinner right. thank you
October 2, 2012
Rated 5 out of 5 by UCLAMom Always a great night sleep
Our daughter is at UCLA and this is our go to hotel when we visit her. We have found the staff to be very helpful and the facilities are outstanding. Thanks for making us feel at home with a good night sleep and the club floor extras.
June 15, 2013