Rated 5 out of 5 by Jack Excellent Service
I stayed at this property last weekend and having stayed there plenty of times, you always feel special. One of the very few hotels in Australia that still provide you with the good old fashioned 5 Star service.
Renovations on this property is fantastic. Restaurants are very good..the facilities are the best in Gold coast.
Did anyone make me feel special... Yes..the guest service person (Helen) was the most helpful services staff I have come across since quite a while. I am an SPG Platinum and Hilton Diamond member and therefore have stayed in quite a few properties. Helen exceeded my expectations by a mile.
The one less than perfect experience during this stay was the lack of recognition as a platinum member. While they upgraded me to another type of room...they also upgraded a non spg member to the same type of room as i was.
I will definitely go back there again.
October 22, 2012
Rated 5 out of 5 by Liz11 Heavenly Stay
This is an absolutely divine Hotel. The view, surroundings, courteous & helpful Staff, the 'sleeping on a cloud' beds & pillows are to die for. The cleaniness of the room was excellent. Can't wait for our next visit.
May 26, 2014
Rated 4 out of 5 by Season11 Beautiful Room but needs a spring clean
We returned to the Sheraton Mirage to celebrate our wedding anniversary 14 years after spending our wedding night here - we have come back a few times since then but not since the last renovations. Looks wonderful, our room was a little piece of heaven with the beautiful ocean view. The negatives:- The spa bath was really unclean - you can buy a product that cleans the jets and this spa needs it - and I would not use the spa I would call it filthy it had black slimy mould build up in the jets which could be viewed from the basin and toilet so it just starred at us. Mould in the grouting in the bathroom and I needed to plug in a sleep apnea machine so pulled the bedside table out to plug in and it was an inch thick with dust so a good spring clean wouldn't go astray. We had a lovely stay and the staff are a credit so upbeat and customer focused and switched on.
May 19, 2014
Rated 5 out of 5 by Femouche Fantastic hotel where staff make you feel like family
I have been a guest at this hotel many, many times over the past few years (work conferences, leisure and birthday events with friends) and each time I have thoroughly enjoyed myself and found it to be fantastic value for money.
Now that I've been there so often, most of the staff recognise me on sight and always seem genuinely happy to see you again and stop to chat.
Now that the refurbishment is finished it is clearly one of the best locations on the gold coast. Beautiful rooms, outlook and facilities.
Food and beverage options are excellent and the breakfast and lunch/dinner seafood buffets are still just as excellent as they have always been. Well-known location for meals on the weekend so make sure you book! The pool bar on a sunny day is just a perfect place to hang out with the meals and drinks just as tasty as Terraces restaurant.
If you book here for work or holiday you won't be disappointed!!
April 30, 2012
Rated 5 out of 5 by Shelly1319 Magnificent complex
We recently stayed at Sheraton Mirage Gold Coast and found everything to be first class, from the facilities to the staff and everything in between. Food was also amazing as was the service. We would highly recommend this resort to couples for a romantic getaway through to families. It certainly made for a very memorable birthday. Thank you Sheraton.
December 9, 2013
Rated 4 out of 5 by CathyBezz Only 1 small complaint
People were permitted to throw balls in the pool. On two occasions I was almost hit in the head by one of these balls. Its dangerous as small children were also in the pool at the same time, they could have been hit by the balls. It is not a safe practice to have people throwing balls, of any kind, in the pool.
December 26, 2013
Rated 5 out of 5 by Chris455 We think you are all wonderful!
This resort is extremely family friendly yet still retains that 5 star polish.All staff in all areas were first class...interested in us, our needs, our grandchildren's needs..Nothing was too much trouble!! We usually stay "across the road" But not any more, it is the Mirage for us everytime from now on! Thanks to a great staff for a great 3 days.
March 12, 2012
Rated 1 out of 5 by BADMirage Waste of money
There is lack of care from staff to make it a good experience for travellers.
The service in the buffet breakfast was a horrible experience. Service overall did not improve after that throughout the hotel.
One more thing, the pool was very cold.
I don’t think I would recommend this hotel to anyone. It gives a bad name to the Sheraton brand.
August 26, 2013
Rated 5 out of 5 by Mon2288 Absolutely Beautiful
The hotel staff were wonderful! The room was stunning! Talk about ocean views! Everyone was very friendly and even when our car could not fit under the carpark - the staff went out of their way to find a suitable spot to park (they were so genunine and polite). This is the second time we have been there - and we are very eager to go back!
May 28, 2012
Rated 5 out of 5 by Mustang45 Another great stay
There are great benefits of being a Gold Starwood member and that certainly includes the recognition and the fantastic upgrades that are always welcomed. We only had time for a 1 night break and even though the Sheraton Mirage is only 20 mins drive from our house, it always feels like we have escaped to a resort a million miles away. Check in is always prompt, professional and done with a genuine smile. Rooms are great and upgrades to ocean view even better. The hotel feels fresh since the makeover.
There is only one thing I hope that the hotel will consider is to ONLY use fresh seafood and produce from local Australian trawlers and farmers. I would love to see signs up in the buffet area proudly supporting Australian produce and could see that overseas guests would also appreciate knowing where the food comes from. I look forward to the next (longer) stay at Mirage Gold Coast. The General Manager, Mark Sexton is obviously driving this hotel very well.
August 12, 2013
Rated 3 out of 5 by coopie43 Disappointment plus.
No help was offered to take our bags the our room. We had a lot of stuff as we were attending the Allianz conference.
Breakfast management embarrassed us by coming and sitting at our breakfast table to advise we had to pay for breakfast as it wasn't included. We had to show him the email to prove otherwise. Yes we got glares. We then cancelled all our other breakfasts that were not included in the Allianz booking.
We took a room upgrade but were disappointed there was no view at all, yet our other colleges didn't upgrade and had lovely views and bright and sunny outlooks. There is no exhaust systems in either bathrooms which I find unbelievable and unacceptable.
Our last night was marred by other guests having a party upstairs, screaming yelling and bouncing off the walls at 2:00am in the morning.
On the last morning we walked over the bridge to the shops for breakfast. Unfortunately getting to the bridge we had to step around where someone had urinated in a corner which ran down the path next to the driveway. After that we had to step around several large amounts of vomit of the pathway to the bridge. I would have though a hotel like this would send out an early morning cleaning crew looking for incidents such as this. We have stayed in many hotels and resorts all over the world and this rates as one of our worst experiences.
May 26, 2014
Rated 3 out of 5 by Liane12 Room was lovely
The hotel staff were of average quality. Gardening & Contractor staff not in uniform, housekeeping staff able to pass trollys in foyer areas. The food standard was average. Division of FIT's & Conference groups needs attention. Perhaps some sheer curtaining between Confernce areas and restaurant.
July 29, 2012
Rated 5 out of 5 by Bryzan wonderful experience and great for special occasions
What a memorable experience! We had a great weekend at the Sheraton gold coast. The check in experience was smooth and problem free and we even got a bottle of sparkling to celebrate our anniversary. The ocean view room had great views and the bed was very comfortable. Huge shower and bathroom.
May 20, 2013
Rated 3 out of 5 by MickAndnick christmas 2013
As a platinum member and having stayed here before I was very disappointed in my room , I booked a family vacation and had several rooms booked and paid the next rate for ours was told I got an upgrade yet it was the room I booked so am not sure how that works !! very dissapointing , I booked several months in advance and called the hotel on many occasions its just not good enough under the circumstances ,while I understand it is a peak period , I booked 8 rooms and xmas lunch 3 months out , other than that the food was very good and some of the staff also very good , check in and front desk staff need to be more attentive and listen to the client but very hit and miss for me ,it really depended who you got , overall I was slightly disappointed especially for what we spent , highly doubt I will do it again and certainly not here ,this is a great spot and a bit of a shame as this stay has really determined for me that I doubt I will stay here again , at least not for a long time , on the upside my mother lost a valuble necklace so to the house keeping agent ,thankyou for your honesty there .
January 7, 2014
Rated 5 out of 5 by rickie2406 Sheraton always delivers
My stay at Sheraton Mirage on the Gold Coast confirms what I have always thought about Sheraton. Great locations, impeccable service, quality rooms, comfortable beds, decent bathrooms and delicious restaurants. Worth the money for the luxe feel you get. Will definitely be back again.
May 5, 2013
Rated 3 out of 5 by GCFoodie High Tea
I had made a booking for high tea at Pearls Bar one month in advance via email. The restaurant manager himself responded and confirmed my booking.
When I arrived, they said I didn't have any booking in the system. I had all the details in the email, including my SPG member number etc for the 15% discount.
I was given the bill without the 15% discount, but the manager quickly changed it when I presented my SPG member card.
We did not finish the food so I requested some containers. I was given a cracked and dirty container by a waiter. I told the staff member and he exchanged it for me.
There wasn't much 'service' from the staff during our high tea.
The food in my honest opinion, was only average and definitely not the standard of a 5 star hotel. I have had better high teas elsewhere, for a cheaper or equivalent price. I have to mention, the high tea at Sheraton 2 years ago was of a higher quality. It was because of the high tea I had 2 years ago, that I chose to come to Sheraton again this time. What a bad idea that was.
December 8, 2012
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 4 out of 5 by GLK04 A visual treat
Visually impressive hotel from the lobby to the gardens and pool areas; facilities are well-maintained and the staff were friendly and attentive. This location was great for family activities on the beach and at local attractions, but rooms facing the front driveway area seem prone to outside noise.
May 19, 2014
Rated 5 out of 5 by Dwen Fabulous resort
My family of 4, with 2 kids aged 4 & 7 yrs old were awed by the hotel as soon as we emerged from the carpark. The hotel lobby was bright and offered a fabulous view of the ocean just in front of the hotel. The room was spacious and 4 of us fit in quite comfortably on the 2 double beds. The huge corner bath was great for my 2 young kids. I was however very disappointed when I requested to extend my stay by another 4 nights at the same rate I booked for. The reservations staff quoted me a rate almost 40% more for the extension. When I told her there was a more preferential rate available online, she did not offer any assistance to check further. Without hesitation, she asked me to do the booking online myself despite me already being a guest at the hotel! When I asked further if a discussion with the mgt was possible, I was turned down flatly. Unfortunately, I checked out of the hotel as earlier planned due to the unwillingness of the staff to further assist with the extension booking. This spoilt my overall good impression of the hotel especially since I found the cheaper rates still available the day after I checked out. Right on your very own website!
December 12, 2013
Rated 5 out of 5 by tabron Sheraton. What else can I say.
We roll up in an average family car, but we are always treated with the same service, respect and courtesy as someone in a Euro luxury car. That is why Sheraton Mirage GC is our hotel of choice.
May 3, 2012
Rated 5 out of 5 by luggetts proffessional luxury
proffessional staff,services provided with high standards,relaxing enviroment
December 30, 2013
Rated 5 out of 5 by Doris Great stay
Had a very enjoyable stay at the Sheraton staff couldn't have been more helpful and friendly great room very comfortable. Didnt want to leave Will definitely return
May 27, 2013
Rated 5 out of 5 by Graham51 Great hotel
The overall stay was tremendous and the staff where once again fantastic.
December 12, 2013
Rated 5 out of 5 by Debbief Lovely Relaxing place to stay
A wonderful relaxing quiet place to stay. Enjoyed the location, comfy beds and would definitely stay again. Recommend to all my friends and family.
June 17, 2013
Rated 5 out of 5 by jam40 The staff make it!
Hotel architecture comes and goes. What makes a hotel memorable is location and top quality staff. Mirage has both in spades.
October 20, 2013
Rated 3 out of 5 by Amanda63 Spectacular views
The location was perfect for commuting to all the gold coast facilities restaurants and shops. Staff lovely and accommodating
Free parking a bonus
August 3, 2012
Rated 3 out of 5 by Wetandtired A little tired and behind the times
For a 5 star resort that is supposed to have recently had a major refurbishment, there were still a number of things that looked a little " tired" to me. Our room was very nice andconcortable, but lacked that 5 star shine. Staff were OK except that due to "faulty" equipment, my credit card was charged the $100 holding deposit 3 times and I will have to wait several weeks for the holds to be reversed!! Also, when I can get free WiFi at McDonalds, I don't expect to have to pay for it when staying in a 5 star sport! what the?????? Behind the times - youth hostels in3rdworld countries give free WiFi. Get with the programme, it's not good enough.
March 3, 2013
Rated 5 out of 5 by nae05 Blissful stay
Our stay was blissful from start to finish, with prompt service and friendly and helpful staff.
May 21, 2014
Rated 4 out of 5 by Missy29 This hotel has beautiful views
we had a little trouble on arrival. As we were having a wedding there the porter took some of our luggage and informed us it would be better for us to take the rest with us to the villas parking and take it up ourselves, when we had to take our 2 porter trolleys full of luggage from our car at the villas ( we were not informed of the lifts not working). and went to the lift where a man was working on the lifts and told us we would have to use the stairs.We could not have taken all our things up the stairs. we had to wait for help & by that time the lifts started to work.But we had lost our afternoon which we were going to spend by the pool.
September 17, 2013
Rated 5 out of 5 by JW57 Mrs
Food was fantastic,, location breathtaking, staff friendly and very helpful from pre-phone call to check out
September 2, 2012