Rated 3 out of 5 Don't do Club!!!
Club lounge at this resort is a total waste of money - do no do it. Also, "free Internet" and "free water" - please! you pay a $25 a night resort fee, nothing is "free".
The room size when requesting a 2 x adult and 2 x children was a joke. Paid a reasonable amount for this and was not happy. More frustrating was that we invited friends to join us - very embarrassed.
I know your standard response will be....sorry!
June 16, 2013
Rated 1 out of 5 by Wende22 SPG Platinum is treated like normal guest
Stayed more than 80 days this year in SPG group hotels. First time staying in Waikiki but was treated the worst experience of year 2013. The 2 rooms toilet have many missing BASIC stuffs (toothbrush and etc). The guest service failed to bring me the correct universal power adapter. There was no newspaper given till i asked. There is no guided explaination for first time stay about the hotel surrounding.
December 17, 2013
Rated 5 out of 5 by Ozone2014 Great stay plus!!
Very accommodating resort which caters to all. Room was decent size and comfortable. Housekeeping was thorough and efficient. Plenty of shopping, restaurant and water fun options available either onsite or in close proximity to the resort. This a very busy resort but the staff from check-in to check-out was excellent and courteous from the front desk to the hallways and pool decks. The hotel concierge service were helpful and their work was spot on. Extra kudos to breakfast service staff Roy, Tony, Lynn and Bridget in the KAI Market restaurant. An absolute bright spot in our stay we looked forward to their courteous and personal type service every day, These folks truly care about their work and their guests and will be missed. The breakfast buffet options were numerous the food was fresh, delicious and constantly replenished . Overall the pools were very relaxing and beverage services available to them was very good, I would recommend this resort to anyone.
June 10, 2014
Rated 1 out of 5 by 4nordic Not a family friendly hotel.
very disappointing in the quality and layout of the room we got, long dark room with 3 double beds, on 9th floor very you barely can see the beach. All the back in the hotel. Got a complaint with a warning of USD 200 charge because we moved two of the beds together, as we have a 6 years old girl, which we where afraid for falling out of the bed. Not a family friendly hotel.
April 22, 2014
Rated 3 out of 5 by Lisa63 Needs improvement in some areas
After staying at the Sheration Waikiki many times, I feel the standard of service has fallen.
The carpet in the rooms were not vacuumed well as I when I dropped something under the bed, there were still large crumbs of foods left from previous guests. Also behind the curtain food crumbs had been left and not cleaned.
The bathroom was also of poor cleanilness.
I had dropped a part of the hairdryer on the floor and left it there to see if housekeeping would pick it up and it never was. The water tap had toothpaste around the faucet from a previous guests mouth and that was never cleaned off. That to me was disgusting.
Also we booked a wake up call and it never came.
March 20, 2013
Rated 5 out of 5 by 22etMimi great location , easy access to shopping and beach
Great stay. Very friendly staff, fantastic Concierge facilities, most helpful. Our room had wonderful views of the ocean and adult pool. Both pools lovely. Enjoyable restaurants with gorgeous views to Diamond Head and beach and delicious sea breezes. A must to visit 30th floor for breathtaking sunset views of city, bay and beach. Hard to get sun lounge during day but not a problem for us as we were out and about exploring the sights and shop, shop, shopping ! Great shopping and plenty of good quality restaurants just steps away. Hard to leave and would definitely return. We are very happy customers..... Aloha and Mahalo.
March 21, 2013
Rated 5 out of 5 by Jack77 Wonderful Family Holiday
What a simply marvellous family 11 day holiday.
Four of the family, now US citizens flew in from Cleveland and the other 7 from Australia.
Ages ranged from 9 to 78 and the Sheraton Waikiki admirably looked after the age group.
From surfing, sightseeing to shopping non stop.
What a perfect venue performing above its Star rating.
Highly professional, courteous and efficient management
July 11, 2012
Rated 5 out of 5 by Dldeb12 This hotel has everything
We loved this hotel. The location was right in the middle of the amazing shopping district and surrounded by restaurants. The staff were very friendly and helpful. The surroundings were beautiful, the lobby was always alive with activity. Plenty of fast elevators, never waited more than a few seconds. Our room was very clean and prepped everyday very efficiently. The concierge were very friendly and helpful with planning activities. We have no complaints at all, except that the business area neither printer would work, but the concierge offered to print what we needed so it didn't inconvenience us at all.we loved our stay totally and would definitely want to return.
December 4, 2012
Rated 1 out of 5 by Cn13 Rooms are dirty
We had the Malia Suite in the Sheraton Waikiki and have never experienced such a disgraceful, dirty room.
The walls were mouldy, the carpet badly stained, the glass balcony doors look like they have never been cleaned. The taps hardly worked in the bathrooms.
We advised management but they were not interested in our concerns.
Will never stay here again!
January 27, 2014
Rated 3 out of 5 by evl2014 Great hotel, not so great rooms.
Great location. Restaurants, club, and shops were convenient and nice. Service was great by all staff. Room and lobby chairs were stained and worn. My bathroom needed repair: bathroom door hinges had rust on them; there was damage and wear on the door; and the tile needed recalling. It was an older room that wasn't maintained very well. I was appalled to see that a piece of plywood was used between the mattress and box spring to make the bed firmer. We were told that our room was upgraded, and I must wonder what the standard rooms looked like. The room did not meet standards that I have come to expect from Sheraton.
February 28, 2014
Rated 5 out of 5 by Blossoms60 the staff was excellent
Everyone we came in contact with at the Sheraton went above and beyond to make our stay wonderful.. From all the pool staff , club level staff, and housekeeping. Everyone was so happy and nice. Just a great trip and can't say enough nice things about your staff. Great Job Sheraton Waikiki…. Can't wait to come back to the Island..
January 20, 2014
Rated 3 out of 5 by AG72 This hotel is average and needs improvement
From the time we checked in to the time we checked out, the service was slow in all areas of the hotel. At check in we were told we were put in a room with 2 double beds with a city view. Our reservation was for a king with an ocean front view. We were on our honeymoon and the desk person was able to find a room with a king. It had a bit of an ocean view, but was not ocean front. When we asked for a late check out (we're spg members) we were told we would have to move to a different room (this was on the last night of our stay). Needless to say, we declined the "offer" and were out of our room by the required time.
June 11, 2013
Rated 5 out of 5 by mrsmrtguy great hotel in waikiki
this is my 2nd time stayin at this hotel. I had a premier suite and it was absolutely great. I loved the view from the room into the ocean. It had a large patio one one side and a smaller one on the other. The room decor was very modern and comfortable. Only one slight negative is that the room was 1300 sq feet but the bathroom was a standard size bathroom like you would see in any other hotel room when you would of expected something a little bigger. But the room and staff were great and we had a great time. Was able to watch the sunset from the balcony and it was absolutely the best part of the room for sure.. the amazing view. Thanks again Sheraton for a great experience!
May 13, 2014
Rated 2 out of 5 by jackie27 Ok
didn't like that there was a long when I arrived - a line of 15 people with two desk attendants isn't the "welcome to sheraton waikiki" that I would have liked. Also, the room wasn't cleaned too well, two days in a row. The first day I let it slide, the second day, I called housekeeping to come and clean it up.
June 9, 2013
Rated 2 out of 5 by JLBMH Room Dirty
The hotel bathroom was dirty and sink drained slow when we arrived. The manager was contacted and had housekeeping and engineering fix the problems, but it was very upsetting when you're vacationing and thinking you're in paradise but have to deal with issues right when you get there.
June 8, 2013
Rated 5 out of 5 by BOBADILLA BEST HOTEL EVER...
FOR THE LAST 7 YEARS EVERYTIME WE TAKE A FAMILY VACATION TO HAWAII, WE ALWAYS STAY AT THE SHERATON WAIKIKI...THERE'S NO OTHER PLACE.. ALL THE STAFF STARTING FROM THE TO ARE VERY FRIENDLY AND REALLY GIVES YOU THE ALOHA SPIRIT.. THANK YOU SO MUCH AND SEE ALL OF YOU VERY VERY SOON....
September 8, 2012
Rated 5 out of 5 by Carol75 This hotel solves issues right away
We were happy to see that the issues that took placed in the hotel were fixed right away. We had an issue with our room neighbours and an issue with the cleaning in our room, but the Manager and the staff at the reception were very good at helping us fix the issues right away.
October 24, 2013
Rated 4 out of 5 by Res21 LB
I was al,ittle dissapointed that given that this was the 4th time ay the hotel, that we did not get an earlier check in. I did request early check-in, and friends of mine were on the following flight, and were able to get early check-in.
November 2, 2014
Rated 5 out of 5 by GLTSF Excellent SPG Platinum Experience
Simply put the Sheraton Lounge, Complimentary Upgrade and Welcome Amenity made the stay most memorable for my wife and I.
It is because of routine treatment like this, as a Platinum Elite Member, that I am so loyal to Starwood. A truly reciprocal relationship.
February 4, 2014
Rated 5 out of 5 by Aloha777 AWESOME, again and again since 1988
Since my first stay at Sheraton Waikiki back in 1988 this hotel is only getting better and better. The last experience in May 2013 proved it and I am looking forward to stay at this hotel in not a distant future. In one word Sheraton Waikiki is my favorite in Oahu.
May 29, 2013
Rated 5 out of 5 by Becks Absolutely enjoyable
We were only at the Sheraton Waikiki for one night... I really really wish it had been longer. The location was excellent -- lots of activities in the area, in town and along the beach. The infinity pool was more awesome than I had anticipated; it's a nice spot to hang out.
We waited in the Gold/Platinum line for awhile to check in, but when we had our chance to check in, we felt spoiled. An upgrade to the nicest room in the hotel, some free goodies, lounge access to the best lounge I've ever witnessed, etc. What a great surprise - it kept a smile on my face the entire time.
We did not originally have plans to return to Waikiki, but this Sheraton has convinced us otherwise!
September 19, 2013
Rated 5 out of 5 by wgwam Beautiful hotel on waikiki
Wonderful hotel. We'v e stayed here many
times. Especially loved lounge on 30th
November 3, 2014
Rated 5 out of 5 by Nikki86 Shangri La
This is the 4th time we visited this wonderful resort and always notice the meticulous attention to details, cleanliness and friendly service levels. This resort exceed our expectations every time. Kudos to the staff and management!
November 14, 2013
Rated 4 out of 5 by TimmyTuna Great staff, nice facilities but dated rooms.
First let me start off with the positive.
* Friendly Staff - From the valet to the front desk to the pool to the kids crafts all the people were very helpful and friendly. The girl named Cassie who helped our daughters out with crafts on two days were there was extremely helpful and went above and beyond what we expected.
* Good Location - Centrally located on the beach with shopping nearby.
* Facility - Overall the pool, beach, lobby area were all clean and well maintained.
* SPG Gold - No need for towel cards for gold members and a good selection of optional items to choose form when checking in.
Now a few of the things that kept it from a five start rating.
* Mattress Comfort - Not sure what was up with the beds in our room, but they felt like the least expensive ones you'd find. They were only marginally comfortable. Not what I've come to expect from a Sheraton.
* Rooms are getting dated - I'm sure this isn't new, but it is time for some remodeling. The tiny flat screen TV with no HDMI inputs and tiling in the bathroom are showing their age. Time for an upgrade.
March 18, 2014
Rated 5 out of 5 by DavidCL Best Experience with Hotel Thus Far
First, I've done multiple banquet-type events throughout Oahu and all the typical chains, and the Sheraton Waikiki does it hands down the best. For example, normally, banquet food is just that...mass produced, lukewarm, borderline buffet-quality food. Sheraton Waikiki put together a legitimate nice dinner for a party of ~800--not an easy feat. The food was great. The service was fast, and the ambience was spot on. Second, it was a very special occasion for a friend and I asked Kelly, the GM, for a favor, and he got right back to me and made sure that we were taken care of and gave us a very generous and hospitable gesture that he definitely was not obligated to by any means. IMO, his actions epitomized the essence of hotel management. Cannot say enough about how much the gesture meant. Moreover, the front desk was very efficient. Room service answered all requests within 3-5 minutes. I come to the Sheraton Waikiki a couple times a month and I have yet to find a better spot in town. Great bar (Rumfire), great amenities, great shops. Can't be beat and won't be disappointed.
November 22, 2013
Rated 5 out of 5 by studio253 Great location!! Club lounge for Platinum guests!!
This hotel has a great location. There is plenty to do in the area.The food here is very reasonably priced. The club lounge, with free access for Platinums, is a great way to save money on breakfasts.
October 22, 2011
Rated 5 out of 5 by JeffTraveler Awesome time in Waikiki
Our first trip to Hawaii, including our kids (9 & 13) and my in-laws. Great location, great room, great staff. Excellent recognition as SPG Gold. This will NOT be our last trip to Hawaii !!!!
June 16, 2013
Rated 5 out of 5 by Allynn Love the club lounge
We have utilized club lounges in many locations and this is by far the best we have encountered. Beautiful views, variety of foods/snacks/beverages and attentative staff.
February 4, 2014
Rated 5 out of 5 by Pasion94 One of the best hotel's in waikiki
Hotel room was clean and view was beautiful. Pool and restaurants in hotel was amazing. Staffs at the hotel were nice and caring. Definitely be coming back soon.
July 1, 2013
Rated 5 out of 5 Great location, fine room, adorable pools
It is located at the heart of waikiki shopping street. Pools were not very big but comfortable. Room were not big but clean and good. Breakfast was nice.
June 17, 2013