Rated 5 out of 5 by Jocelyn The experience was more than we expected
Staff greeted us with smiles from the moment we pulled the car up to the guest check in. Staff were all very helpful and always happy. The resort grounds are absolutely amazing and the room was very comfortable. We highly recommend staying at this resort and look forward to coming here again!
November 7, 2011
Rated 5 out of 5 by Dick47 Fantastic property and staff
Everything about this hotel is top notch. Staff is incredibly helpful and friendly.
February 7, 2014
Rated 4 out of 5 by Dar69 Grant
The rooms are very nice, the location is good. A bit disappointing for the pool bar area. Staff was not very friendly. Stairways to parking garage and at the end of the hallway are not very clean or taken care of.
June 10, 2013
Rated 5 out of 5 by Larryncherry13 Best spot for families or couples!
This hotel is in the best spot on the beach. It has naturally, by location, what the other hotels can never have. In addition the amenities, guest service, and beautiful design of the hotel will exceed your expectations.
February 27, 2013
Rated 2 out of 5 by dcmatt Have stayed here many times, they have slipped a great deal
I felt more like a victim than a guest. There are strict rules and no solutions.
I have stayed at the Maui Sheraton several times over the years. This time, it failed on many fronts.
At check in I was told that because I had a special rate, I would not be receiving starwood points for the 4 nights I would be staying there. I then went to have drink at the bar (10pm) and was informed that the bar takes last call at 9:45. The only bar open on the property. And a property that is far away from anything else.
I stood in line for coffee and breakfast sandwich for 20 minutes and when I got up to order, I was told they would not have breakfast sandwiches for another 20 mins. When I asked to pay ahead and then come back to pick up instead of standing in line I was told I could not. Next morning, I ordered breakfast from room service. That was $50 for oatmeal, fruit and 2 eggs. $50!!!!!!!
The gym was great as is with all Sheratons, but other than that, I was not impressed with way ANY of the staff treated me. There was never an offer to find a solution. It was all about their rules!
February 27, 2013
Rated 3 out of 5 by puluke not what I expected
I booked an oceanfront room, I got what I would call "ocean view". Also, not good options for lunch, and limited for dinner.
Poolside service was great, though, and the location is wonderful.
February 19, 2013
Rated 5 out of 5 by Crin fabulous property
The walk from the lobby to my room, was three elevators away...but the privacy and view were worth it.
The meandering pool with a deep end was wonderful...so many pools only have 3-4 feet depths . The snorkeling right off the beach in front of the hotel was the best from our whole trip. Grounds were interesting and impeccable. Waking up every morning to an array of song birds was lushish. Car rental on premises made that process so convenient and also affordable. well stocked gift shop as well
October 24, 2013
Rated 1 out of 5 by tslion sorry experience
a party was going on every night and no peace and quiet. paid more attention to a corporate event than repeat clients as us . I doubt I will be back
May 14, 2013
Rated 4 out of 5 by SteveG Be prepared to dine elsewhere in the evvening
We love this hotel, it's setting and the people who work there. The pools are very nice and the common areas are wonderful. However, in the evening the dining options are really limited. The only restaurant open regularly is the Black Rock, and I must say our food was really bad...my wife's wasn't edible, and nothing was even close to hot. Amazingly, the waiter brought things very quickly, so it was hard to understand how the potatoes and meat could be lukewarm. So paying the high prices of that restaurant are not worth it. Plan on going out in the evening.
March 22, 2013
Rated 5 out of 5 by freetr Another perfect stay at the Maui Sheraton
We were return visitors and had another great stay.
We love the rooms in Building 6 - they feel very private and have amazing views. This resort has the best spot on the beach and with this year's windy weather - being up against Black Rock was protected and perfect. The staff was all friendly and the facilities beautifully maintained.
While we used the wonderful beach more than the pool - the pool area seemed a bit more crowded than usual this year. Chairs were hard to come by. My only perennial complaint is that they do not heat their pool and in March it can be quite cold.
We love everything about this resort and would not hesitate to recommend it to anyone. This year's visit lived up to all of our very high expectations.
March 19, 2013
Rated 2 out of 5 by Radek Do not worth the trip
The staf were not helpful !!!! . The location of the hotel is great.
April 24, 2013
Rated 4 out of 5 by Ken3 Iconic resort on Ka'anapali beach
We enjoyed our stay in building 6 on Black Rock. Although it was quite a walk from the main resort area to our room on the rock, we did have stunning views of breaching whales right from our balcony.
February 4, 2014
Rated 5 out of 5 Great Experience
We could only stay for 2 days due to some booking issues, but with the SPG Gold upgrade and the superior staff it was awesome.
My suite was actually better than the one I stayed at last month in Las Vegas.
I might be back next year, just need to be spoiled in the same suite lol.
1. There is limited space at the pool, so not too many chairs are available. I seen towels sunbathing for 2-3 hours.
2. The beach is close, but in the afternoon the pool water becomes very salty with lots of sand. It is not the fault of the hotel , since showers are at every entrance, maybe you can install a human carwash :)
Thank you to Sheraton and SPG
September 29, 2013
Rated 5 out of 5 by Gary17 Very nice hotel on the beach
Very nice hotel on the beach. Hotel was very clean, the staff was very nice, location was excellent. Black Rock right out front for snorkeling, close to Whaler's village, alot of nice walking paths around. Recommend to all to stay here.
January 5, 2014
Rated 5 out of 5 by OCMauiGal Accommodating Staff
This was our third visit to the Sheraton Maui. The initial room selection for our reservation was not what we envisioned, so we requested that our room be changed. The staff was very accommodating and got it right for us. We really enjoyed our stay to celebrate my birthday and our 10 yr wedding anniversary. The atmosphere at this hotel is laid back and personal, and the hotel grounds are extremely beautiful. We were not disappointed and will return again and again. Mahalo!
October 14, 2013
Rated 3 out of 5 by RunningReverend Best Location
This is a very nice hotel. The staff is good, not great. The complex is very large, so you will most likely do some walking to get to the pool or parking or both. But it's Hawaii and the weather is always agreeable for a stroll.
Here are some issues to be aware of:
1. The food on the property is super expensive. Thankfully we walked down the sidewalk the first night and found a bunch of restaurants with much more agreeable prices. It would have been nice to stay on the property more, but we couldn't justify it.
2. The chair situation at the pool is annoying. If you don't get there fairly early in the morning - it is tough to find a good spot or any spot near the pool. People lay their bags or towels on the chairs and then leave. It's frustrating to be looking for a place to camp out and see many of the chairs be taken, but unused. The hotel says they have a policy of removing gear that isn't being used, but it's not enforced.
3. Our room faced the outdoor area where large parties are held. One night (our first night there when we were tired from travel) they had a concert with an awful cover band playing loudly until 10:00 p.m. Two mornings later they had a group making announcements and giving instructions at 7:00 a.m. It's not like I need 12 hours of sleep every night, but those times are pushing it at a resort like this when hundreds of rooms are affected by the loud noise.
With that being said, I couldn't imagine a more wonderful location for a vacation. This hotel has the best spot on the best beach.
May 1, 2013
Rated 4 out of 5 by OCT2014 Great location and staff!
The location is spectacular and my room had a wonderful view. The property needs a minor facelift, however, and a larger pool.
Other than that I loved my stay!
February 3, 2014
Rated 4 out of 5 by Billster83 Thoughts from experienced traveler
First of all, we stayed in building six and the room was amazing. We spent so much time just sitting on our lanai watching whales. Loved the pool, loved the self park up on that side, and loved the friendly people working there. I think our one big complaint was the lack of places to eat. There was limited food at the pool bar and the one Black Rock restaurant where we had our worst meal. They had run out of he three-course meal they were advertising by 8 p.m. and our waiter was rude. The other items on the menu were unbelievably expensive. Finding places to eat on site is definitely an issue. Otherwise, it was a wonderful time and easily the best place to stay on Kaanapali if you are into whale watching.
January 21, 2014
Rated 3 out of 5 by Duke27 Not too impressed for the price!
Too expensive for what you don't get.... Front desk staff was unprofessional and rude. Our first room was a honeymoon upgrade, right next to the elevator which was very loud - constant thuds on the wall and dinging. After two nights of little to no sleep we expected to be moved. Long story short and 4 short vacation hours waiting...waiting and waiting to finally go back to the front desk and ask, to then be treated as if we were the problem, we were moved to a room that wasn't very cleanly and needed a lot of 'maintenance'. But we dealt with the ants all over the bathroom, two burnt out light bulbs, a shower that wouldn't drain and no 'upgrade'. Very disappointing... We expected more and a higher standard for the money we paid to stay.
January 24, 2014
Rated 5 out of 5 by AKNordic Best Beach on Kaanapali
I have stayed at the Sheraton several times and I love the location. The ocean view room we had was exceptional for view and location; however, we did not know it was a handicap room and the room amenities were terrible. There was no table or desk in the room, no closet and no vanity in the bathroom, we had to put our toilet supplies on the floor. We are not handicapped, but even if we were the bath was unusable. Even though the room was in the ideal location, make sure you ask if it's a handicap accessible room.
February 27, 2013
Rated 5 out of 5 by CanadalovesMaui2013 Excellent location & terrific service
We stayed at the Sheraton Maui in Jan 2013 whereby we found the service and location to be excellent. An easy walk to restaurants and shopping or free shuttle to town or to visit our friends nearby staying at another Westin property made this an ideal location. Although we didn't golf this time, the 2 golf courses nearby looked great! Even though it was prime season, the beachfront, pools and hotel bars and restaurants were not too crowded and we never had any issues with finding a parking spot, lounge chairs by the pool, snorkelling, tanning on the beach or waiting for meals/dining. Our room also had an excellent view of Black Rock, was clean and comfortable with good Wi-fi reception and very nice sitting/view areas in the atrium/walkway. Would definitely recommend this hotel to others and would stay here again.
March 3, 2013
Rated 5 out of 5 by Tjoe125 Great location
Black rock is a special place. Beautiful location. Try the teppanyaki dan restaurant for a splurge. Great filet mignon and lobster.
December 30, 2013
Rated 5 out of 5 by Sandy10 This hotel has much to offer.
We loved our recent stay at the Sheraton Maui. Everyone was friendly, professional, and helpful. The grounds are beautiful and our room immaculate. Our breakfast buffet, which was included, was excellent. We enjoyed it and looked forward to it every morning. The pool was beautiful with various meandering sections and interesting features such as a small waterfall and slide. The Sheraton Maui has it all!
September 16, 2013
Rated 4 out of 5 by rrickspan nice place to stay
the hotel and staff for the most part were great. the one thing I would say is watch for the added charges. during our stay we were billed $16.99 for phone usage and never called anyone but hotel staff. this I dont fee is right. also check on your free internet on check in. first time you log in the policy satate "FIRST DAY" is free they dont tell you to use that option all the time. the second option is to pay $16.99 per day for faster spped internet. this really should be explained as I only used the internet to look up maps of the Island. when I questioned the desk clerk I was told I should have used the free first day every day and was bill for the optional higher speed. sorry to say if the policies are that confusing and stall can not explain things to first time visitors I really dont see myself returning to this hotel.
February 7, 2013
Rated 5 out of 5 by MAwestcoast Best hotel in Maui
Wow what can I say from the very smooth check-in to them upgrading me to building 6 per my request (best building to be in if you can get it as we saw whales from our room!). Staff was great, Monica (concierge) was one of the best I ever worked with (I have 18 stays at different hotels YTD). Beautiful beach (get yourself beach cabanas as they are well worth it) awesome snorkeling from the beach, saw 5-6 foot green sea turtles, 2 sting rays and tons of tropical fish. I jumped off black rock (what a rush) and if you can do it work with Monica to do a helicopter ride (best place on earth to do one!). Room was perfect with lounge chairs and sitting chairs facing the ocean, small refrigerator in room, you could hear the whales at night and housekeeping was great. We checked out other resorts in the area and this is the one to stay at!
May 7, 2013
Rated 1 out of 5 by Nicole75 Not up to Honeymoon standards
I was so excited to go to Hawaii for my Honeymoon, and it was less than great! The staff seemed unaware, the service took forever just to get some tea, they forgot to clean my room one day, and it just did not feel like any sort of special feeling that usually SPG does in their other hotels. I have stayed over 100 hotels at SPG, and this was my worse experience, not to mention, it was also my honeymoon. The only service team that was amazing, was the Valet!
January 3, 2013
Rated 1 out of 5 by Jaimelle Disappointed
We were able to hear every noise made in the hallway as well as the people talking in the next room. I advised a staff member the next day who, you could tell had heard all this before....he was not interested.
At the Cliff Dive Bar the food was very poor quality and cold, we advised the waitress and we were given more and this was the same as the first serve.
As stated we were disappointed as we expected more from a Sheraton hotel.
December 17, 2013
Rated 1 out of 5 by Doug71 Bugs, Bugs, and Dirty Rooms
Very unsatisfactory, facility poorly maintained, and rooms extremely dirty resulting is insects/ants in the rooms. Very unsympathetic staff and management.
January 30, 2014
Rated 5 out of 5 by seahawks maui stay
This is the best hotel ever from the employees to the facilities,they just treat you special with a smile.The pool is incredible,thank you very much for the best vacation ever,we stay here every year on my birthday and anniversary.
October 11, 2013
Rated 5 out of 5 by Samgw10 Awesome stay
One of the prettiest hotels in world!
December 28, 2013