Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.3 out of 5 by 585 reviewers.
Rated 2 out of 5 by Needs updating The hotel needs updating, the bathroom in our room was old and in need of renovation. The hotel didn't make you feel like you were in Hawaii. The positive of the hotel is the location, although not on the beach it is close to the beach & shopping. August 8, 2014
Rated 1 out of 5 by rundown rooms Your rooms were old and musty. they looked as if they haven't been upgraded in 20 years. for the rate you charge, I expect a cleaner and more updated room. even my young grandchildren asked about the poor condition of your rooms. even the remote didn,t work properly. from now on, I will stay at the Sheraton Waikiki. August 7, 2014
Rated 3 out of 5 by This hotel is tired and needs an upgrade While all staff were most courteous and obliging the hotel itself is in serious need of an upgrade. Room in the Princess Tower smelt musty and damp while all furniture looked and behaved as being worn and well-used. Disappointing for the price. August 5, 2014
Rated 3 out of 5 by A convenient site I was pleased by the convenient location of the hotel to Waikiki Beach, the main shopping areas and the ease of connecting with public transport. The staff are helpful and courteous, often going beyond their duties to assist travelers with inquiries. August 3, 2014
Rated 3 out of 5 by Did not live up to my expectations. There was not an spg floor. The hotel had a very old look and out dated feeling and carpets were old and dirty. Door locks were old and undependable. Had a nice view of pool from balcony and view of hotels in front. August 3, 2014
Rated 4 out of 5 by Great location Good hotel, great location. Could use some updating decor. July 30, 2014
Rated 5 out of 5 by A great home away from home! My family and I enjoyed our stay. We stay here very time we get a chance. Highly recommend. July 29, 2014
Rated 5 out of 5 by This hotel is well appointed and supplies all necessities for a great holiday This hotel was instrumental in making our holiday a great experience. The staff were friendly and approachable the Hotel is located in the best position for both beach and shopping and our room was comfortable and had a fantastic view of the beach and Diamond Head. I would highly recommend this venue to anyone visiting Hawaii for either business or pleasure. July 29, 2014
Rated 1 out of 5 by Disappointing but expected I had been warned about the change in this hotel since the years ago I had stayed here but I continued with my reservation and stay. most of my issues are on record but I don't think in all honesty I can recommend this hotel to anyone I know or hate for that matter. the front office/desk staff need a course on customer service as they do not know what that is and where there salaries originate. Rude and it is like you are bothering them when asking a question and the concierge - don't get me started. I guess I was not asking the right question like where is the Prada store. .. The food and room service line - pitiful. I am not going to go on. I am just sad about my whole stay. July 29, 2014
Rated 5 out of 5 by Great stay Other than the Internet connection being a bit spotty, and never actually being able to connect to link Sheraton (one of the connections available) everything was great July 26, 2014
Rated 3 out of 5 by This hotel has unreasonable "bedding" policy Reservations were made 4 months in advance for 2 adults and 1 child. We were checked into a room with a king size bed and were told there were no roll away beds available. The CSR told me that bedding was not guaranteed and there were no other rooms available. I asked to speak to a manager and she said the manager would tell me the same thing. I had to call the tour company who contacted a manager. I was told a manager would be out to greet me, which didn't happen. We were given a room with two double beds by the same CSR only this time she was very rude to us. I was very appreciative for the accommodation change, but she didn't acknowledge our thank you nor issue an apology. I will report to our travel agent regarding this hotel's supposed bedding policy. July 24, 2014
Rated 3 out of 5 by Hotel doesn't understand Platinum level First you didn't have my reservation. Showed my Sheraton reply e-mail with reservation number. Still couldn't find, had to call central reservation. Took 30 min to get the reservation. Booked me am room, asked if it was on the preferred floor, was asked why - because I am Platinum level. Then took another 15 min to get me a room on the preferred floor. Went to room, AC didn't work, called guest services-20 rings later they answered, had maintenance come up and work on the AC. It started working, maintenance left, the AC stopped. Went to front desk asked to move - was told no. Responded that is how you treat you Platinum guest. After going into the back I was moved. Later in the day I stopped by the front desk asking if I get breakfast as a Platinum level - they had to go into the back and find out. Day before checkout I asked for late checkout time, told the person that I was Platinum level - they said no late checkout. I asked to speak to the Manager - front desk person went into the back then came out and said I could have 4:00pm late checkout. I wanted later, but knew your team wouldn't support so I accepted. You need to educate your staff to look for guest status and understand what that should get them. July 15, 2014
Rated 5 out of 5 by Our stay was excellent in every resepct We had stayed in your hotel in previous years and as a consequence arranged to stay with you once again with a request for an ocean view room. We were most impressed by your buffet and domestic staff taking time from the first day to establish our names and then greet us accordingly for the rest of our stay. July 15, 2014
Rated 5 out of 5 by Hotel has great location Excellent place to stay in Waikiki. Nice a commendation and staff. Love the the sand bar and staff. July 12, 2014
Rated 1 out of 5 by a 39.95 room at best having been a Starwood member for a couple of decades I was insulted and very unhappy with this hotel and room.I usually take most things in stride, but feel that I have earned my platinum level, the hotel needs to be closed and renovated immediately. Yes is is in Waikiki, but the rooms are so out dated and worn, that if they are to be sold it should be for no more than $39.95 a night. July 10, 2014
Rated 5 out of 5 by Awesome customer service and staff The hotel staff I worked with really were awesome, professional, personable and met all my needs (Karry Borges, Erin Lifty and Andrea Clarabal) all were great, helpful and seemed to enjoy their jobs. The room was very comfortable and met all our needs. Services in the hotel were also great, definitely recommend to others! July 9, 2014
Rated 2 out of 5 by Unsatisfied This hotel is definitely not up to "Sheraton" standards!! We were quite shocked and will not recommend nor will we stay at the Princess Kaiulani again. BIG DISAPPOINTMENT!!!! July 9, 2014
Rated 1 out of 5 by Run Away The hotel is so old and beat up. The AC units must of had mold or something bad as I got a nasty sinus infection from the rooms AC. Our clothes stayed wet in the room when AC should be a de humidifier pulling moisture from the room. Furniture, bathroom and overcrowded elevators that took 10 min to get from top floor to main level, Stay across the street at the Moana. July 8, 2014
Rated 1 out of 5 by Bad Service New employee equals bad service. July 5, 2014
Rated 4 out of 5 by This hotel has wonderful staff. This hotel is ideally located near retail, restaurants and the beach. The staff is friendly and responsive. The beautiful property has every amenity a person or family would need. We spent a wonderful week there. July 4, 2014
Rated 4 out of 5 by Hotel has great features This hotel was located right in the center of everything. Awesome location, even though was one block from beach, we still had a Great view. Walking distance to shopping, Beach, Zoo, Aquarium. Also just so happened that the area for bus tours pick was just down the street. The hotel staff was amazing. There was a young lady hostess at the buffet restraunt that was remarkable. She diffently started our day off right each morning. We will diffently stay here again when we are able to take another vacation. thank you July 2, 2014
Rated 4 out of 5 by Good hotel in great location Stayed in this hotel last week- although not on the beach it was a short block away- the beach is nice by Hawaiian standards, but not very big and very crowded- excellent location for access to restaurants and shopping the hotel is a bit dated but otherwise met our needs- the rooms were clean and comfortable- the staff were very friendly- we did not eat at the restaurants- would probably stay here if we went to Honolulu again and the price was right June 28, 2014
Rated 2 out of 5 by Locked Out I enjoyed my stay at the Sheraton Princess Kaiulani. Comfort was very disappointing, the rooms walls are paper thin. I am a light sleeper and the alarm in the room next to ours woke me when it went off. My husband and I are use to sleeping in a Queen size bed. Our room had two doubles and we could not sleep together because we were both afraid of falling off, not enough room to stretch out . The funny thing is we are not large individuals average size adults. The icing on the stay was we went out to get breakfast before checking out. We returned to the room 15 minutes before check out time to pick up our luggage and found the room key demagnetized (both keys). I would never thought one with good standing would be treated as such give me the opportunity to come to the front desk to check out before you demagnetize my room key. June 27, 2014
Rated 3 out of 5 by Room needs improvement We occupied a corner room in an older section of the hotel. It had a nice view, but because the area was so noisy, we couldn't enjoy the balcony. Although the room was surface clean, the walls and floors in the bathroom were grimy, which made taking a shower cringe-worthy. June 27, 2014
Rated 3 out of 5 by Great location!!! A B-grade hotel in a great central spot. Yes the rooms are old, nothing flash, however they are very clean. Staff were very responsive. The lobby/pool/bar/restaurant is very modern and made up for the dated bedroom decor. A different food buffet every night with musicians playing both modern and Hawaiian music. Pool is in a great spot beside the bar. Great gym too!! Only setback were the lifts-it was an extremely busy weekend and we were on the 28th floor - took forever to get to the room but views of diamond head and ocean definitely worth it. Would stay again. June 27, 2014
Rated 2 out of 5 by Location is good; nothing else The room is so small, furniture was not placed in a functional way. Bathroom is totally dysfunctional, there is no leg room for the toilet due to supporting beam blocking one side of the toilet. The worst hotel stay ever. June 26, 2014
Rated 2 out of 5 by Family friendly with good poolside seating Overall hotel was okay. Kids enjoyed the pool although there were no fanciness about it. Visiting family & ourselves also enjoyed the poolside hula & Hawaiian entertainment. That's what Hawaii is about! Some improvements in areas such as hotel parking and room categories would make this Hotel more remarkable. June 24, 2014
Rated 2 out of 5 by Avoid this property I was terribly disappointed with my recent stay at this hotel. The lobby was recently renovated and the pool area is nice. The rooms have not been renovated since, what appears to be, the late 1970s/early 1980s. The rooms are clean and we did have a nice sized balcony with ocean views. This property would be satisfactory (especially considering its excellent location) if not for the erradic and neglectful staff. Other guests were bonding over the comical lack of service in the pool restaurant area. When we booked tours through the tours and attraction desk, I asked for recommendations. The gentleman responded, "I have no idea. I'm from here so I don't take these tours." In one instance, we waited 35 minutes for a scoop of ice cream we ordered at the restaurant by the pool. This is only a sample of multiple instances that occured during our week long stay. Mid-week I stopped by the front desk and asked to speak to a manager. I was told the manager would call me "if he had time." This property does not meet the spg standard. It is in close proximity to other spg properties and those properties do not have the same customer service issues this hotel does. There were a couple staff members (such as the gentleman manning the front entrance) that were friendly, but it was uncommon. I highly recommend avoiding this hotel if possible. It is not worth the way you will be treated. Also, the parking garage does not have elevators and, even with your parking pass, it takes a solid 5 minutes to depart because the attendant has to copy information from your license and pass to a spreadsheet each time. It does not seem to be the most efficient way to do things. One nice thing that I would be remiss to point out was the hotel sent a fruit basket to our room when we checked in. It was a lovely sentiment and I really appreciated it. June 24, 2014
Rated 4 out of 5 by Excellent position This hotel is perfectly situated to explore the shops, beach and restaurants right in the heart of Waikiki. There is a strong focus on the local culture. Rooms are starting to show their age, but are clean and comfortable. Our second stay here and most enjoyable. June 23, 2014
Rated 5 out of 5 by Oahu 2014 Room was very clean and kept that way by the staff who were very friendly and helpful. This was our 3rd time staying there. I asked for a specific floor and room location and was accommodated. My wife loved the view. The staff from the front desk all the way to the parking garage were excellent! Looking forward to our next stay there, hopefully sooner than later. June 22, 2014
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