Rated 5 out of 5 by Kerryj Relaxing atmosphere
We found this Sheraton to be relaxing and homey. We like that we can bring our
Dog! Restaurant breakfast was great we ordered off the menu rather than go through the buffet. Good food love the Starbucks coffee.
November 16, 2013
Rated 3 out of 5 by samie1 Disapointed in this hotel
I have stayed at many Sheraton hotels,
also this one on previous occasions. I was
very disappointed in this hotel. It was much better on past stays.
We had problems with our room, these were fixed, but then the faucets on the sink
did not work. we were suppose to get coupons for breakfast, these also were never received. we did eat at the café, buffet was very messy and every empty table had not been cleaned, not a very inviting situation.
Location is good, so hope they do things
to improve the hotel and café.
September 3, 2013
Rated 3 out of 5 by smdjrd Staff is great
We probably stay at this hotel every one to 2 months. Personally I think as an SPG member when the hotel isn't full I should be offered an upgrade. This never happens. They never recognize that I am an SPG member other than to say they have my number on file. The bar stools are too low for the bar - how can that happen? The older part of the hotel needs to be update - even if you just put in new carpet that would help a lot. The carpets always look dirty. I know they are clean but all the spots and everything - get new carpeting.
August 30, 2012
Rated 5 out of 5 by Bernice19 Beautiful hotel
Hotel courtyard was very nice. Waterfall a very nice touch. My friend and I enjoyed an appetizer and a beverage while visiting which was very enjoyable. The only thing I would comment on was the breakfast buffet. Decent variety, but the eggs, sausage and bacon wasn't hot, just warm. Kind of pricey as well. $8.95 seems to be a more reasonable price for the buffet. WIsh I would have ordered from menu instead. Also hot tub was only lukewarm and not as enjoyable as I would have liked.
September 17, 2013
Rated 2 out of 5 by Skeeter70 Sorely disappointed
I have been trying to find a positive and cannot. When I arrived, I did not feel welcomed. The restaurant was very slow and our burgers were overcooked. When I asked for assistance with the hot tub, the gentlemen rolled his eyes at me as he walked away (witnessed by my mother). I discussed this with him and was not made to feel better. The hot tub maintenance and supervision is horrible. A young child was doing cannonballs in it and no one could enjoy it. Now I say enjoy lightly. It was filthy. We expected better.
August 6, 2012
Rated 4 out of 5 by Dowen Review
The hotel facilities, bar and room more than met my expectations. The pillows were especially comfortable! I will use the Sheraton every time I come to SF overnight.
I was surprised the wi-fi actually cost money (in the bar). I wanted to watch the basketball game with my friends, not hang out in the business section...
This is normally a courtesy at other hotels and I strongly suggest you avoid this form of revenue stream. It came off as cheap and was quite frankly the only issue I had with my entire stay.
June 20, 2013
Rated 4 out of 5 by Pat67 Very pleased w/ your staff
Was very impressed w/ the hotel staff - all those at the front desk were friendly and very efficient. Annette deserves to be complimented especially...she was excellent in helping me w/ my reservation - it was a treat to have someone so capable and pleasant. That isn't always the case at other hotels. The fact that I have COPD and need to travel w/ a concentrator makes me look for a facility that can accomodate me w/ no problems. I was assisted both in and out of my room by your caring staff - compliment them!
March 3, 2013
Rated 3 out of 5 by Christine12 COLD
The Heat worked just fine in this room, however, the thermostat is placed right under the heat vent and the draft from the window and outside wall (we were placed on the end) was awful! I know it was a cold night but the carpeted floor in this building was glacial! I mentioned it at checkout and was told I should have had the engineer come up... not that it would have mattered. The heater worked fine... it was just not a good experience. We were there for a family funeral and it just didn't help matters.
February 4, 2013
Rated 5 out of 5 by rakuhn Great Sheraton Somewhat Isolated, Though
Had a good experience at the Sheraton Sioux Falls during our one night stay in early September 2012. We were recognized as gold members and upgraded to the Club Level Floor and to a King Size Bed....opted for the free drink. Service in the lounge was attentive and friendly. Evening hor d'oevres in the club level were good ... room was unattended so can't speak to replenishment of food items...running low when we left. Breakfast offerings in the Club Lounge were minimal .. attendant was pleasant.
September 16, 2012
Rated 4 out of 5 by SalesGirl27 Newly renovated rooms bring comfort
Hotel rooms were very nice and comfortable. Free wifi in rooms would have been nice, but was able to access free wifi in the convention center. Bar staff friendly, restaurant staff and chef need to be trained better.
they were lacking in service and cleanliness and food taste. Would stay in hotel agian, but would not book any meetings w/ food or a banquet in the meeting space.
October 9, 2013
Rated 5 out of 5 by sturgis We love the Sioux Falls Sheraton
We love to stay at your Sioux Falls hotel. I just have a couple things on my last trip that could use some better communication.
1) when booking i always stay on the club floor. i booked a double queen. we ended up getting a double full. it was the worst night stay ever due to not enough room. a standard double would always be a double queen in the industry. they did not communicate the size of the beds.
2) the club floor in the past had a happy hour with cocktails. I was not informed of the change of no alcohol drinks. they instead had a order form for drinks with no pens and no cocktail server ever did come in. I really wanted one bud light after traveling all day! I ended up going to the bar on the first floor to get my own. not the service i expected.
Overall Great hotel, Great clean rooms!
June 20, 2012
Rated 3 out of 5 by myflyeyes Nice Hotel and Staff....but
The problem was that when I checked in I found out AFTER I got to my room that there was no hot water. It would have been nice to have known this when I arrived and I could have made the decision to leave or not as they were the only hotel affected by this issue which lasted several hours. The night manager was gracious and moved me to a room in the Executive Suites which did have hot water. Also, don't order the salmon!
September 10, 2013
Rated 4 out of 5 by SAS2013 The Best Hotel in Sioux Falls
The Sheraton is a newly-renovated airport hotel, and is the nicest hotel I've seen in Sioux Falls. The staff was pleasant and attentive, food was decent, and the rooms and public spaces are quite nice, as they are new!
The only downside is that you have to drive to the downtown area, where restaurants and shopping are plentiful.
October 10, 2013
Rated 3 out of 5 by Softball Missing minor conveniences
Although the hotel bed was comfortable and clean with HD tv, it was hard to sleep with noise coming up from the bar because of the atrium. There was no frig or microwave in the room. A small frig and microwave are common in the less expensive hotels. My daughter and I were there for a week without these conveniences which would have helped us save a little money on drinks and other snack items. No free breakfast. No eating food purchased outside of hotel in eating area.
August 6, 2012
Rated 1 out of 5 by de44 great beds-bad internet
I stay because beds are best in town, and friendly staff. I wish you had a small free breakfast in morning. I may not come back because if you dont use internet in lobby, it is impossible to connect on my phone even with the passwords.
Worst internet serve of any place I have been. Very frustrating and not excepable.
October 8, 2013
Rated 1 out of 5 by Disenchanted unsatisfactory
I was disappointed to find out after I had checked in that animals were allowed throughout the hotel. This is an issue as I have allergies to them. This should be mentioned prior to check in and on the websites so that travelers can make a choice if this is a fit for them or not. Not too mention there is no area that is allocated just for pets it can be in any room. You could never t=get them clean enough for those that can't or don't care to be around pets.
January 30, 2013
Rated 3 out of 5 by Ethel88 Beautiful, clean facility; club lounge not worth the cost
Clean, beautiful hotel. I don't recommend additional cost for club lounge extras. "Hot" breakfast was lukewarm oatmeal on a hotplate. Fruit was overripe. Coffee machine was broken; attendant's response: "Yeah, I should probably call maintenance." Evening hors d'oeuvres below average. Sadly, not what you come to expect of Sheraton club offerings. Facility not set up to truly provide the club lounge extras. Save your money for breakfast out.
July 22, 2013
Rated 3 out of 5 by TiredTraveler Beautiful
Loved the overall appearance of the hotel. We were there during a large event and the hotel was full. After midnight there were several kids running around and the noise from the commons area was horrible! It was after 2 before it got quiet. Makes it hard to sleep when you have to be up at 6. The staff didnt do anything about it after calling and complaining several times. Kids were knocking on our door at all hours.
The room was nice, sheets felt like you Pete using a cheap plastic table cloth. Not comfy at all. Was told via website there were microwaves in the room...didn't have one. Highly disappointed because we brought breakfast items and snacks which we couldn't eat so we ended up having to eat in the hotel resturant. The buffet was over priced and the food wasn't the greatest. My 6 yr old was charged $9 bucks for the buffet.
January 29, 2013
Rated 2 out of 5 by Jessie0739 This hotel needs improvement
The hotel restaurant did not meet the standards expected at Sheraton Hotels. There is nothing around the hotel except for a Buffalo Wild Wings. It's very remote, there is no gas station, convenient store shops, absolutely nothing.
However the front desk staff Rhonda was really great.
October 10, 2013
Rated 4 out of 5 by Shirl51 Club Level Room Needs Improvement
The food at night in the Club Room needs to be improved. Selections were not good and many times the food was cold if it was a hot appetizer - very unappetizing. We asked for our points back because of what was offered in the room when we were there. The breakfasts were always good and Chris was very friendly and helpful. Most of the time at night it was unattended and not worth the time to go in as the food was unappealing. Requires more attention and service. We give extra points to stay on that level, and now feel it is not worth it. We complained to the hotel manager before we left. we hope to see our points refunded soon. Also, the air conditioning is set far too cold both in the lobby/atrium area and the Club Room. One day it was set at 68 and that is too cold when you are sitting eating. It is ridiculous and a waste of energy.
September 16, 2012
Rated 3 out of 5 by NLF566 Chief Financial Officer
Food in the restaurant needs much improvement. Food on Breakfast buffet bacon grossly under cooked. Fruit was old, mushy and tasted very bad. Waffles were as hard as a rock and there was no syrup. Coffee tasted nasty. Will say the wait staff was nice and friendly.
In the room having to pay for internet access is unacceptable. Was with the SDAHO convention and we filled your Sioux Falls location yearly and to charge for internet services was tacky.
September 24, 2012
Rated 4 out of 5 by angels overnite stay
We recently stayed at the Sheraton in Sioux Falls,Sd.Overall a pretty nice stay.The lobby is lovely and the rooms are clean.Beds are a little firm for me and the sheets are plenty crisp.The breakfast buffet was ok,but for the price it included alot of items and your beverages.So if you didn;t like something ,try something else.The eggs were not very good on the buffet,but you could order a fresh omelette and that was very good.Would stay again.
December 12, 2012
Rated 3 out of 5 by JohnD55 Disappointing!
After driving many hours I was excited to be at our nights destination. Hoping for lots of info on the hotel, room, upgrade? - the man handed me the keys and said have a good night. I asked about parking, he said anywhere out front. The bed looked as if it had been sleep in- the comforter was heavily creased (very unusual for a starwood) and the sheets were badly wrinkled but looked clean. We should have said something but were just too tired.
July 16, 2012
Rated 5 out of 5 by Fred2 This hotel has great features
Nice place. Clean. Good food
October 28, 2013
Rated 2 out of 5 by george44 room was great .. food was not
The new rooms were nice and I slept well, so they must have been comfy. The food however was not very good. $17 for a breakfast I would have gotten free at any other hotel. They served us a lunch buffet every day and there was more food wasted than eaten because it just wasn't very good. I did like the soup, which I am sure came prepared and they only had to heat it.
September 9, 2013
Rated 2 out of 5 by Krisdee21 Disappointed
I asked to be placed away from the elevator because it interrupted my sleep all night. Where did they put me?Next to the elevator. Linens were filthy and stained. Especially the bed skirt - yeesh - it was nasty. Check out rep neglected to even look at the bill at check out - Tried charging me three daily rates for one day of internet. Food was pretty poor at the restaurant - eggs were gross. Coffee was good. Rest of the hotel was fine.
January 11, 2013
Rated 2 out of 5 by hubby The extra cost for being on the 6th floor is not worth the extra expense!
We were not impressed with the extra features of the club lounge, or being on the 6th floor that special access is needed to get to. There was not enough food in the morning or evening for the amount of people! Our stay was an anniversary gift from our kids, who spent the additional dollars for the extra special treatment. The card did not always work to get into the lounge. We had to ask for extra towels as well. VERY DISAPPOINTING!!
September 5, 2012
Rated 2 out of 5 by Mrtravel28 turned bad fast
Zero recognition for Gold elites. Had to ask for an upgrade and was told that SPG doesn't allow them to upgrade Golds to club level, note I didn't want a suite. I was told I got a one time exception. Well, I guess that was the last time I am going to stay at this property since I am basically told loyalty doesn't mean much to these people. Thermostat didn't work in our room, either blowing hot all night or freeze if you turn it off.
February 25, 2013
Rated 4 out of 5 by MSPLV2012 Nice hotel very busy with college football gameday
This was a nice hotel I liked the check in pods vs the large check in desk. It felt more personal and I could talk to the employee without having to lean over a large desk. We stayed the weekend of the NDSU/USD football game so it was busy, I would check the schedule of events for the hotel because it was hard to find a place to park. The rooms were clean but the sheets were VERY noisy! Hard to stay alseep when you moved in the bed.
October 25, 2012
Rated 2 out of 5 by Suecitysue Dissapointed!
We didn't get the room we had reserved because of coming in at 9:30pm. We were put in a 2 people room and still charged for 4 people. They gave us a cot and did not charge for that. Room service was poor. Our food was delivered warm if that and the next morning the dirty dishes still hadn't been picked up. Room cleaning didn't happen until 4pm the following day. Over all poor service! Very disappointed!
August 5, 2013