Rated 5 out of 5 by AAR5 Recieved Service with a Smile!
This was my first visit to the property and believe me, it will not be the last. From the time I checked in, I thought the experience was great, but when I checked out, a completely new level was attained.
Rhonda, just simply not me off of my feet with the professionalism and character. Bob, was the pitch hitter with the courtesy, let me know I was in the correct hotel.
Now the bar tenders, Debbie and Michelle, should be promoted due to their awesome service and Bree, in the breakfast area, her smile and service was the icing on the hotel cake.
Thanks for a great experience and looking forward to the next trip!!
April 28, 2014
Rated 4 out of 5 by philr Great place to stay in Sioix Falls
I have stayed at this hotel 50 + times. The hotel went thru a recent remodel and looks good . The bar and trestaurant are still the areas that need to be further revamped. Th e tables in the bar are too big and square and look cheap. There isnt much ambiance in the restaurant and food is mediocre. I usually eat ouit when I stay
July 10, 2014
Rated 4 out of 5 by SirPatrick Nice room, friendly staff
The room was nice and quite well kept except for some minor soap scum on the shower tile. The walls are well insulated from sound from adjacent rooms. The only glaring negative was no offering of free wireless Internet access. I intended to do some remote work for my employer but I couldn't justify the additional cost so I walked to the nearby convention center and used their free wireless instead. These days cheap mom & pop motels offer Internet like they did HBO once upon a time. This hotel needs to adjust its business model accordingly because I'd hesitate to return if I faced similar connectivity roadblocks in the future
May 10, 2013
Rated 4 out of 5 by BBLF149 Good hotel for the business traveler
Very nice Sioux Falls hotel. Nearness to the airport and downtown a big plus. Nicely appointed and very helpful staff.
The entrance off the street is shared with the convention center, and this can make ingress/egress more than challenging during events. Also, the "per device" wireless access fee ignores the reality of today's business traveler (e.g. iPhone; laptop; Kindle, etc.). Each time you want to use one of these devices in your room with the wireless access feature, the hotel wants to charge you a new access fee even if you have already purchased a 24 hour service. Wake up Sheraton! Don't let something like this spoil an otherwise good stay experience!
February 9, 2013
Rated 2 out of 5 by Notsafesiouxfalls Fire alarm maintenance
The fire alarm system went off three times in one evening causing a complete evacuation each time. This scared my daughter to death and when asked, the firemen said that it is a smoke detector going off because it has not not been cleaned. The same detector all three times. Life safety being put on the back burner ? I won't stay at a hotel that doesn't make my safety number one.
July 7, 2014
Rated 5 out of 5 by Becky57 A wonderful place to stay
We stayed one night at the Sheraton in Sioux Falls in Sept 2013. They are in the process of remodeling the entire hotel, although it was hard for us to tell, since the lobby and all common areas and our floor had already been upgraded. It's all clean and bright and new. But the best part of this hotel is its staff. Extremely friendly and helpful- recommending awesome local restaurants, picking us up at the car rental drop off, even delivering us to dinner and picking us back up. They even gave us a ride to the airport at 4:30 am. This is a great place to stay for a long or short term trip. Sioux Falls seems to be a pretty little town that would be fun to explore.
September 10, 2013
Rated 5 out of 5 by Grandparents80 Enjoyed our stay. Very comfortable.
Our only complaint is that we were not told about the breakfast that was available on our floor. We were told we got a free breakfast, but did not know where it was. We had great servers by the name of Marv & Stacy and they were great help. Please thank them for us.
July 10, 2014
Rated 2 out of 5 by Rod5724 What happened ?
I have stayed in this hotel before and was greeted by a concierge. Our every need was met and I felt pampered in every way. On our arrival this time I was handed a room key and told I would need it for the elevator to the secured floor. The managers meeting (hors devours and drinks) turned out to be a very sad cheese and cracker tray and a sadder veggy tray with no dip and nothing to drink. The breakfast in the morning was one of the worst hotel breakfast ever. There was never a staff member seen for either the breakfast or the mamagers meeting. The staff was friendly but did the bare minimum to satisfy our needs
October 30, 2012
Rated 4 out of 5 by Cheryl15 Sioux Falls Stampede Go Herd
Our stay at the Sheraton Hotel in Sioux Falls, South Dakota was very pleasant. I traveled 5 hours by car and arrived to the hotel at 6PM there was 12 of us, check in was quick and the front desk staff was very pleasant. I prefer to "Go Green" when I stay 2 nights, so they helped me with that and I also wanted a cot for one of my rooms. The room was nice and cool and clean when I entered. I requested towels and coffee thru out weekend and the service was quick and correct. I love staying at the Sheraton Convention Center to watch my son play hockey for the Stampede as the arena is a short walk away. Thanks for being part of a fabulous weekend of great memories in Sioux Falls.
October 29, 2013
Rated 3 out of 5 by MNtravelerauth didnt have my room
We had reserved and paid in advance for a room with 2 beds. When we checked in about 4:30 they had already given away our room. So I ended up sharing a bed with my 15 year old child as the sofa sleeper was unuseable.
Then in the morning we really just needed to get up and go. We went for our continental breakfast and I never expect much here, but I do expect coffee. The girl managing this area was the worst. The coffee thermos was always empty. She he kept a small pot of coffee in the back and would fill your cup part way, but never filled the thermos, then you had to wait for her to make the next little pot.
October 10, 2012
Rated 5 out of 5 by Mrtravel28 The place to stay in SD.
Great hotel for SD but a little behind for Sheraton Standards. Only once was I acknowledged as SPG member, and never in the Spg check in line. The club lounge attendant seemed to be more concerned with watching tv in the lounge rather than replenishing food and drinks. On my second stay my room was missing the bath scale and the light up mirror didnt work, and that was on club floor so I can only guess how the other floors look. Rooms are in need of upgrade. The bonus is that you can bring a dog with for no extra cost. Great gym, great pool and beautiful atrium. Overall good, but there is room for improvement.
January 10, 2013
Rated 3 out of 5 by iavike room 330
Paid for 6 rooms. last to check in. Was given a handicap king room. Was told bed was small king. essentially a queen. No wash clothes, only 2 towels. Bed very uncomfortable, mattress pad came off during night. When security guard brought wash clothes I caught her sneezing into the hand she was carrying the wash clothes. next morning I went to front desk and asked to be given other room. Wife went down and they tried to tell her that there were no rooms available. She inquired that no one was checking out that day. Finally they gave us 412. This room was extremely nice. Was just disappointed that we had to argue for a different room. How many rooms did Pizza Ranch reserve? They do this every other year. I would think that you guys would go out of your way to make sure that everything isperfect.
June 13, 2014
Rated 3 out of 5 by KKICS Hotel needs Custmer Service Imporvements
We stayed at this Hotel for a friends wedding. After a long day we attemped to enjoy the night at the Hotel Bar. However, the bartender was extreamly rude. It seemed like trouble for her to make us a drink and we waited for 20 min to get attended on. So we left for the night & went to bed. Hwoever, thinking it was just her having a bad evening we attempted the Bar again, Hwoever, the customer service was exactly the same. I went to my room can called the front desk to let them know that there was a very rude person at their bar. I checked out the next morning So I do not know if the situation was remedied
July 5, 2012
Rated 5 out of 5 by Becky59 This hotel has great staff
I previously completed surveys for Lela and Brianne in the restaurant (they were just wonderful!), and I wanted to take this opportunity to thank the woman who cleaned my room (don't know her name, but she was small in stature, dark hair, had some trouble with English). She did a super job of cleaning my room - it was always spotless and very clean! She was also very pleasant and helpful to me when my room key didn't work. Thank you!
June 22, 2014
Rated 5 out of 5 by JACNJP Wonderful Stay
We stayed on a Saturday night. Quick & easy check in. Our room was beautiful and comfortable. We spent most of our visit sitting in the bar area visiting next to the little water feature - which was very relaxing! The bartender was quirky- quick service & the drinks were great (expensive though). Our meals were slightly disappointing . The pool and exercise area looked fantastic - the pool was a perfect warm temp - we just didn't a chance to enjoy them. Staff was extremely friendly and helpful - with the only exception being the sulky and slightly rude security guard . We had a wonderful time.
March 24, 2014
Rated 1 out of 5 by Unsatisifed1 Hotel Below Average
I traveled from CA to SD and back - I travel cross country several times a year. This is the only hotel that has ever charged for internet access. Unbelievable. I called the front desk just to make sure I wasn't misunderstanding - they gave me some explanation about all hotels charging which I know for a fact they do not. They never once told me I could get free internet at any of the 4 workstations near the restaurant. I didn't find that out until I asked how to print a boarding pass! I am very disappointed that even when I called this information wasn't shared - just incorrect excuses. I could never recommend this to anyone. Coffee was bad. Did not replenish bathroom supplies daily.
September 6, 2012
Rated 4 out of 5 by Mara10 Room comfort and meeting rooms
I Have been at the hotel for two different occasions. The rooms are great for sleeping and meetings but I was disappointed in the food both times. Service was very slow and the food was cold, especially on the breakfast buffet everyday.
June 30, 2014
Rated 4 out of 5 by FrequentTravlr Very Comfortable Stay
This was a brief but very pleasant stay. Staff was very friendly and cheerfully changed our room to avoid noise from the hotel atrium that was filtering upstairs. Staff in the small Club was helpful and engaging. Guest room was recently renovated and was comfortable and quiet (after the move) despite the fact that the hotel was sold out due to multiple functions. Happy hour and breakfast in the Club were OK but could have been better (more choices), and it is odd that alcohol is not served in the Club, even as part of an honor bar. But those are small issues with an otherwise solid experience.
October 4, 2013
Rated 3 out of 5 by gandv01 No free WIFI
This hotel has an excellent location next to the Convention Center. However, they charge $10.99/day for WIFI! That is unbelievable in this day and age when free WIFI is standard in most other places.
June 30, 2014
Rated 4 out of 5 by PatriciaAF Nice rooms, close to sports arena
The room I had was very big, clean and the bed was very comfortable. It didn't have a refrigerator/microwave. It's a very pretty hotel and reminded me of the hotels in tropical areas. Two main things I look for in a motel are cleanliness and comfortable bed, which the Sheraton has. I was very disappointed in my supper at the hotel restaurant. Not one thing I had was good and I'm not a picky eater! The other disappointment I had was that the motel makes you pay for internet service! I've never been at a motel that has made me pay for internet use. It's connected to the sports arena, is a short interstate drive to the shopping areas and close to downtown Sioux Falls, Falls Park, and the airport.
October 7, 2013
Rated 3 out of 5 by amber99 Club level not worth the extra price
We got a room on the club level (extra charge). This included an upgraded room, plus free hors d'oeuvers and breakfast. The room was nice and clean, but the hors d'oeuvers and breakfast were very disappointing. The hors d'oeuvers were lettuce salad, chips and salsa, and braised beef, which seemed odd for appetizers. The worst part was the breakfast. When we walked in, there was no food or dishes, and there were dirty dishes laying everywhere. There was one staff member to take care of this room, which was not sufficient. She did eventually bring out a little more food, but I would rate the tastiness and overall selection of the food as a 3 out of 10. The club level is NOT worth the extra charge.
August 12, 2013
Rated 4 out of 5 by feldo Regional Sales Manager
The revolving front door with bags in tow is a pain to enter the building, it starts the visit off on a bad note.
June 30, 2014
Rated 5 out of 5 by cagey1 convienent location
location close to interstate, airport, convention center, and sport venues. road construction made access difficult
June 30, 2014
Rated 4 out of 5 by Mrtravel28 Still the place to stay in Sioux Falls.
Got a chance to stay again in early Januray. This time had a suite booked on club level. No upgrade was offered and once again I had to ask about Gold Elite ammenity. When trying to take a shower the faucet handle just falls off. A big private party occupied the club lounge all night, and people with no access card kept getting let in. I am shocked that the manager allows club level guests to be distracted by non-member parties at the lounge. I didn't see any improvements from my stay in December, and would have to say that I was a little shocked with the lack of SPG Elite recognition.
January 28, 2013
Rated 5 out of 5 by Coloradogal Great hotel!
I really enjoyed my stay at the Sheraton Sioux Falls. It as a beautiful hotel with a very comfortable lobby and the room was fantastic. I am a very picky hotel guest, and the cleanliness of the room, the bathroom, and the entire hotel was outstanding. And, it was a full hotel when I was there, full of about 150 marathon runners (I was there for the marathon) and some college football teams. I also find it difficult to sleep in hotels at times, being very sensitive to noise, and honestly, I couldn't tell that people were even staying around me (up, sides). Finally, the shuttle drivers to/from the airport were very courteous, kind and helpful. So if I'm ever in Sioux Falls I would stay here, hands down!
September 9, 2013
Rated 2 out of 5 by TravelnStyle Needs Help
This was my fourth stay at this hotel. The first three times they recognized my elite status and gave me a club level room. Despite being old the room was decent. This stay the girl at the front desk refused to give me a club room without paying extra. The hotel "got in trouble" with Starwood for upgrading too many people. That was a first after hundreds of stays at much nicer Starwoods than this place. So the room I was given was old and dreary, more like a four points. They are planning on remodeling after the "busy season". Sioux Falls doesn't strike me as a summer tourist mecca.
August 26, 2012
Rated 5 out of 5 by USNChief Outstanding service, friendly staff & great location.
Got a bit of attitude with the reservations team & my reservation did get messed up. However, after getting beyond them, Bill, Kristen & Rhonda at the check-in desk did an outstanding job of making up for that inconvenience. I would also like to mention the incredibly good customer service skills that Matthew showed when I had him on the phone. I realize that he doesn't work for your company any longer, but it was Matt that got me to stay at your hotel after my initial encounter with your reservation staff. Finally, I'd be unfair if I didn't mention the superior customer service my counter part and I received from Nikki & Lela in the restaurant. All in all it was truly a pleasant visit. Thanks to your staff for a job well done.
April 13, 2014
Rated 5 out of 5 by Babeth Regular
Love the new décor. Hotel has gone thru recent renovations and it looks fabulous. The staff was so friendly and helpful. They went above and beyond and provided exceptional customer service. We were greeted by Justin and he recognized our loyalty to Sheraton. I think Pam was her name? (asst. manager), gave up her parking spot for us so that we could park closer to entrance without having to park in the rear convention hall lot. Sturgis week, ball game and celebrity speaker at the convention hall made it a crazy weekend for parking. Looking forward to coming back to this Sheraton!
August 11, 2013
Rated 5 out of 5 by Zeppelin Excellent
I stayed in a room in the Executive Wing which was very nice. Very comfortable. The pillows are amazing. The staff was very helpful. I felt like I was in a luxury resort. because of the atmosphere.
June 24, 2014
Rated 4 out of 5 by NoshuttleSally Disappointed with their promise!
I had made reservations about 3 weeks prior to this weekend, and had talked to a manager that promised they would provide a shuttle service to AND FROM Ribfest. So I booked the rooms and paid more than I normally would have to just sleep and check out, considering the shuttle would make up for the cost of the room. Upon checking in, I asked about the shuttle, and they then told me they would bring us there, but would not have anyone available to pick us up after hours! SOOOOO....we spent WAY TOO much to sleep a few hours, and I'm not happy! Also, VERY disappointed that there were no fridges in the rooms! REALLY? Even "Roach motels" have them now! So, it cost us $158.00 for no fridge and no shuttle as promised. I would've booked at another hotel had I known they were going to go back on their word! Expensive night that didn't need to be!!!!!!!!!!
June 2, 2014