Rated 2 out of 5 by Business29 Disgusting Hotel
The hotel was terrible - rooms were cheaply furnished and dirty. Beds were disgusting - I almost wished I had one of those lights to view the bedspread. The staff was very friendly except for someone apparently in security who roamed the hotel and asked me THREE times in one day if I was a guest at the hotel. There were no electrical outlets in the room - I had to buy an extension cord. AND when it was pouring rain they parked the empty shuttle in under the overhang in front so guests coming in had to unload in the rain. The front desk staff was delightful - they should look for other jobs.
May 3, 2012
Rated 5 out of 5 by Tammy10 Wonderful hotel with outstanding staff!!
I have been staying here for work for the last 6+ years. I cannot say enough about how everyone makes you feel welcome. A special call-out to the front desk - Narda and Sue! Also, Rey and Danny are the best drivers and concierge staff you will ever find in a hotel. Johann came to my rescue and fixed my clock and was fabulous and so courteous and pleasant. Mario and Jim take care of us at the bar and Colleen and Maria make coming to the restaurant a pleasure. From Tim, the GM to Brandon in Sales, my stays are always top-notch!! Wouldn't stay any where else!!
Congratulations on a great team!!
February 22, 2013
Rated 4 out of 5 by mseastar good all around
overall experience was better than in past stays.
July 25, 2014
Rated 5 out of 5 by GKman471 Thanks
I booked this room for my girlfriend because she missed her flight at O'hare. I paid for it using my credit card and I wasn't there. The reservations gave me some prices and I asked if they had any specials. They had a pre-paid rate. Saved $20. They took my cc number and said to call the front desk. I had to electronically fill out an authorization card so I could pay for my girlfriends room without being there. The staff was busy so it took a while but they got it to me. When my girlfriend arrived, the staff greeted her and she had NO PROBLEMS!! Thanks to the front desk staff!! You rock
November 21, 2012
Rated 4 out of 5 by Chellygirl9 Birthday Wishes
We stayed at the Chicago Airport Sheraton at the end of a 3 week trip in Europe. I was in Europe for my birthday and our stay at Sheraton was two days after my birthday. The staff sent up a bottle of champagne, fresh strawberries and a birthday card. Thank you so much!! It was so very nice and made me feel so very special.
July 15, 2014
Rated 3 out of 5 by PrincessK8 Great room near the airport
The room I stayed in at this hotel was great! I could tell that everything had been recently renovated and it felt very comfortable and clean. Great place to sleep near the airport - with the rental car return right across the street. Very convenient for me as I was leaving on an early morning flight.
The restaurant was the main detractor for this property. The seating is in the center of a large atrium, which ended up feeling very cold and unwelcoming. I decided to have room service instead.
I also had a problem with the internet service. I could connect, but then nothing would work. It wasn't crucial, so I didn't report the issue.
All the staff I interacted with were quite pleasant. I would stay here again.
November 25, 2013
Rated 5 out of 5 by rdmurali Excellent
I highly recommend this hotel. I was stranded in Chicago for the night and decided to stay at this hotel. As a platinum member, I was used my Starwood points and was able to relax in comfort at this hotel. Hamid, the General Manager, was courteous, professional, and very patient. I really appreciate his service and commend him for doing an excellent job while he was managing the desk by himself on a chaotic night. He booked me a room on the 11th floor with access to the Club Lounge. This is an example of excellent service and I recommend all guests to consider this hotel.
February 26, 2012
Rated 5 out of 5 by Randy55 O'Hare Sheraton - You Are Welcome Here
I travel a great deal and while my destinations generally do not have Starwood properties, this is probably my favorite hotel/motel of all. It has an extremely comfortable aura and the staff is outstanding, at all levels. While I only have the opportunity to stay there 2 or 3 times each year, I have picked up a few of the first names and would like to recognize Narda at the front desk and Mario at the bar.
Keep up the good work!
June 26, 2014
Rated 4 out of 5 by Sano Sheraton O'Hare Suites
I would recommend the hotel and i was pleased with the room. However, I did have an internet charge that should not have appeared and I am still waiting for it's removal.
July 14, 2014
Rated 4 out of 5 by Jamie Everything great except for parking
I stay at this horel once a quarter for a conference, and ever time I stay here, 2 things happen:
1. The room and the hotel are prefect. Comfortable beds, everything is clean - it's all good.
2. The gate to the parking lots doesn't work right. Every time, there are people piled up in the exits trying to get the gate to go up. I fed my pre-validated parking card into the machine 5 times and it never went up - I finally punched the help button and they raised it.
That's it - one little complaint on my way out. But it is the same every time, so I took away 1 start.
January 31, 2013
Rated 3 out of 5 by Concerned4U2 Best Wishes Sheraton Chicago O'Hare Airport
Since my tenure in the Airline Industry with a few jobs over two decades, I have always enjoyed SPG/Starwood Hotels for my personal needs. The Sheraton Chicago O'Hare Airport (former Sheraton Gateway) was one of the best properties I have been to in terms of quality, ambience & food. Even formal preparations and check-in were usually enjoyable there!
Unfortunately this specific stay was "riddled with holes" of unusual difficulties which were disappointing for the first time. I wish you better in the future Sheraton O'Hare! Thank you!
May 8, 2014
Rated 2 out of 5 by JAF1013 Not able to sleep all night due to heater & no Platinum breakfast offered
So my spouse and I stayed here 12/29 -12/30. We had settled in and after a while, late at nite of course, there was a loud sound coming from the wall. We didn't sleep much that night and did advise front desk while checking out. We were told we would get extra points for the inconvienience (don't remember the amount).
Also we asked about us being offered breakfast since I was a Platinum member and were told that was not included and we were not eligible. Worst service I've received at a Sheraton and am not happy. Will be contacting SPG corporate directly.
December 30, 2013
Rated 4 out of 5 by TexBob14 Sheraton O'Hare
Clean, comfortable hotel very proximate to airport and rental car location. Easy place to stay on arrival or departure from O'Hare. Pull out sofa was great for my family as room had good space. Parking pricing was reasonable for Chicago area.
July 7, 2014
Rated 5 out of 5 Great Stay and Staff
I missed my flight to Tokyo and was put up at the airport Sheraton for the night. Upon checking in the staff asked what brought me to Chicago, and I informed them I missed my connection and was not too happy with the airlines. Within 15 minutes of getting to the room I received a desert and a note from the front desk staff (Sue, Jen and Jinal) to brighten my spirits. Completely unexpected but greatly appreciated gesture! The great staff was followed up by a very clean, modern, and comfortable room. Great hotel and highly recommended for business travelers!
April 28, 2013
Rated 1 out of 5 by michal234 smelly room
the room had a terrible smell also i was charged for parking which is not the norm
November 12, 2012
Rated 2 out of 5 by Vermonter Very poor customer service
I have stayed at this hotel literally hundreds of times in the last 20 years. This particular stay was terrible, much worse than usual. I was given a room where the air conditioning did not function well. Upon check-in, the front desk clerk asked me if this was my first time staying there. (Don't you have a system that informs front desk personnel about frequent customers like me?) I asked for all feather pillows in my room, which I didn't get, and I had to call 2 additional times before they were finally delivered. An engineer was sent to my room to check on the air conditioning. He came and immediately told me I was wrong, the air conditioning unit was working properly, and that if I waited a couple hours, the ductless system would eventually catch up and reduce the room temperature to what would feel comfortable to me. I told him I'd already been there an hour, and there was no marked improvement. I deeply resented being told I was wrong about the room comfort level and the functionality of the air conditioning unit. Most hotels in which I stay have systems that can quickly change room temperatures. I am a Starwood Lifetime Platinum member, not some rookie traveler. I got moved at my request to a different room where the air conditioning functioned properly. When I opened the mini-refrigerator, there was a soggy towel and a pan full of water left behind in it. The fridge was being defrosted, and whoever cleaned that room forgot to finish the job. I asked for housekeeping to come up and clean the mess, and it was done half an hour later. Later, I went downstairs and asked the manager if he was aware of the messy and disgusting fridge in my new room, and he said no, and asked what happened. I showed him the picture of the soggy towel in the fridge and the pan full of water, and he apologized, though in my estimation it was a very half-hearted apology. This hotel changed management approximately a year ago, and in my estimation as a very frequent guest of the Sheraton Chicago O'Hare, it is not an improvement. It's abundantly clear that hotel infrastructure standards for guests aren't maintained very well. The wifi internet in the rooms is slow and often plagued by weak signals. The front desk personnel aren't trained very well to identify via software who might be a long-time customer (like me). Over the last year I've noticed that employees openly discuss ugly internal job issues in front of customers (especially in the restaurant and bar). They do not have a happy workforce, and most of all, I left this visit with the belief that the manager on duty the night I was there was quite indifferent to my problems. Over 20 years of stays at this hotel, I watched it experience peaks and valleys in terms of performance. The last year has been a valley, in my estimation. I hope it gets better, because my business (walking distance) next door makes this hotel nearly a mandatory place to stay for me.
July 22, 2014
Rated 3 out of 5 by BizCanuck Missing some basics
The hotel staff were excellent. I did not walk by a single one who didn't smile and say "hi". Whether they were behind a desk, cleaning a floor or serving food, they all deserve a pat on the back. Great job.
The hotel kitchen was surprisingly good! It was a welcome surprise for a somewhat remote hotel. The menu is small, but everything I ordered was well above expectations. Salmon, salad, kale chips, crab cakes... all great. Compliments to the chef. The two nearby restaurants are great too.
Unfortunately the room itself left a lot to be desired. Luckily the two key elements, the bed and the bathroom, were okay. But beyond that, the room was broken down and old. It was clean, but still felt "gross". The carpet especially needs to be replaced. It was stained and frayed.
But the worst part is that they seem to spray Febreeze or something similar throughout the room. The first day I stayed there I have to say that it kind of bothered my sinuses. It was just gross... I was worried about what it might be covering up! When I have short stays I request no cleaning service. Luckily, by the second night the smell had subsided and surprisingly, I could not detect anything unusually bad to necessitate the use of such a strong deodorizer. Chicago is humid, so I imagine it's sprayed to keep down the "musty" smell.
My recommendation would be to tear out the carpets entirely and replace the flooring with tiles. This will make the room easier to clean and will avoid musty smells and the need for deodorizers. Use strategic comfort rugs at the edge of the bed and in the living room if desired.
July 16, 2014
Rated 5 out of 5 by Robin01 Outstanding
I am a flight attendant for a major airline for 24 years, and I have stayed in a lot of hotels over the years. Some were good and some not so good. I commute from CO and work out of Chicago therefore when I stay in hotels in Chicago it is at my expense. So I always look for good deals.
When I arrived at this Sheraton hotel I was amazed at the quality hotel. The rooms are all suites with a bar area, seating area with a flat screen tv, a very comfortable king size bed with a second flat screen tv and a very retro up to date bathroom and decor throughout the suite. It was clean, comfortable and roomy.
The staff was very courteous and attentive to each guest. I highly recommend this hotel to anyone. You will be very happy you stayed there.
September 25, 2012
Rated 4 out of 5 by NoName2013 This hotel...
In general the place is exactly what you expect from a hotel. I was there for a conference.
Probably the biggest disappointment was the wireless internet for which they charge $9.95, especially since I have stayed at other Sheraton and it worked well. It will work in the lounge area of the room, but not in the bedroom. Also, the speed was horrible when I was conencted that I could not remote connect to my work. Their IT oncall support staff were useless and informed me that someone would contact me in the next couple of hours...no call received.
September 12, 2013
Rated 2 out of 5 by AR17 Below average
The first room smelled like an ashtray and we had to change to a different room.
We arrived late and there was no food available at the hotel, had to get a cab ride to Subway for a bite to eat !
July 4, 2014
Rated 5 out of 5 by Yogi Great O'Hare Hotel
This is not a new hotel, but its rooms are very well appointed - large front "suites" - comfortable furniture and beds - the only draw back is rather small bathroom.
The staff is super friendly (some seemed to be new to the property) but all were helpful.
Not much by way of platinum recognition - but this is a small matter for business travel.
The food at the hotel is fine - although the large open atrium makes for a rather loud and not too intimate experience.
Easy to get to and from Chicago O'Hare.
I liked this hotel and would return.
September 22, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average Sheraton
The Sheraton O'Hare Airport location is just an average Sheraton. There's nothing really wrong with the hotel, but it lacks the amenities that would make it a great hotel. In particular, the hotel is in need of renovations - which are slated to take place in Sept 2011 - March 2012. After the renovations, the hotel might be more appealing to business travelers.
The hotel food options aren't so great - the restaurant is less than adequate - but if you have a car, there are some good choices nearby.
The hotel is an all-suite hotel, so that's helpful for families or groups. And parking was relatively cheap for Chicago hotel parking. A nice plus if you have a car.
Overall, the hotel was okay - but I'd love to see what it's like after renovations.
April 5, 2012
Rated 5 out of 5 by Bananapie You saved my life !
I checked in at the hotel unexpectedly due to a flight cancellation and i called the hotel front desk to see if the hotel restaurant is still open. She said the restaurant will close in five minutes and there are no restaurants opened in the area. When i got there, she had the hotel restaurant put together a plate for me and she personally delivered it to my room with a thankyou card. I cannot more happy. She is truly a savior. She is the the girl with brown hair, glasses and a very welcoming smile. Her name is either Ovii, Samea or Cieciy
February 2, 2013
Rated 2 out of 5 by Erica31 Airport Shuttle
We initially had a bad experience when we entered our room and it smelt very smokey. However, we went back to the front desk and we were upgraded rooms and treated excellently.
We were not impressed with the airport shuttle, which is the reason we stayed there.The driver of our shuttle to the airport was rude and put off that we were flying internationally so we had to go a different terminal than the other guests. On our return flight, our plane was delayed over 7 hours and when we called to get a shuttle to pick us up, no one answered so we had to pay for a taxi to get back to the hotel to get our car. When we arrived back, we couldn't get out the the parking area with our ticket and were asked to pay so I had to run inside and get that fixed.
July 15, 2013
Rated 4 out of 5 by SuzyQWine This hotel was great for our family
We had a suite so our kids had their own room and we had our own room.
July 7, 2014
Rated 5 out of 5 by Austonian Convenient Location to O’hare
OVERALL IMPRESSION: I recommend this property to travelers who need access to O’hare or who are looking for a more economical choice in the greater Chicago area. This Sheraton is located at O’hare and you can take the hotel shuttle to the CTA Blue Line (train) which is about 2 mi away. From there, you can take the train into the city (45 min).
SPG RECOGNITION: I believe all rooms are technically suites, but SPG Platinum members will receive high floor and breakfast in the morning.
THE ROOM: I found the room to be consistent with the Sheraton Suites brand. Furnishings and decore are a little older, but for the price, this hotel is still a good value.
EXCEEDED EXPECTATIONS: Location to O’hare and shuttle services.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 5 out of 5 by Mom58 Bachlorette Party
We only stayed one night as the central location for everyone to meet for a bachlorette party. We loved the room, great space in bedroom in back and living room up front with everything you could need. We requested a table and chairs for a project in the room and it was delivered on time. We had 9 people in the room at one point and had plenty of space in the living room to enjoy cocktails and food. After everyone left, we enjoyed the comfortable beds and relaxed atmosphere. I would definitely come back here instead of a hotel in the city with the ridiculous prices and small rooms. We did not care about the view, just plenty of room, comfort and great price. We got all three and more here.
Great staff and hotel!! Thanks for making the night perfect.
August 11, 2013
Rated 3 out of 5 by ShoshaMan Getting Long in the Tooth
It is obvious this hotel is suffering from some wear and tear over the years. Although the rooms were great it is the common areas and the facilities that need attention.
Two items in particular concern me:
1.The interior of the elevators are in very poor condition. This causes concerns regarding the general safety and maintence of the systems.
2. There were two treadmills in the workout facility. I reported one to the front desk as malfunctioning early Monday morning. When I checkout Thursday AM this machine still had not been repaired. Although this did not directly affect me it affected quite a few others. Again, this leads me to question the general maintenance of the operations.
Will I stay here again? Yes but not on my next trip.
November 15, 2013
Rated 3 out of 5 by Todd1001 Check in
I have stayed at this hotel many times and am Starwood platinum. When I checked on Monday my room was not ready which was understandable. The woman at the front desk took my name and cell number and on a very cold day I went next door for lunch. I sat for a few hours and never got a call. When I walked back to the hotel, my room was ready. I don't know how long it was ready since I never was notified it was ready. That was disappointing. Also, there were issues with the parking tickets but I was more disappointed with the room.
January 23, 2013
Rated 2 out of 5 by SteveCC Bad experience
It was freezing out and the bus shuttle was not showing up at O'Hare, so I had to take a taxi to the hotel. This was the second time that's happened, both times were between 11 PM to Midnight. I had a very early wake up call which never came. Luckily I woke up on my own and rushed to get on the shuttle in time to make my flight. I didnt have time to stop at the desk and let them know about the wake up call. That's also happened to me before at this hotel. If I stay here again, I'll set my phone alarm just in case.
March 12, 2014