Rated 5 out of 5 by Yogi Great O'Hare Hotel
This is not a new hotel, but its rooms are very well appointed - large front "suites" - comfortable furniture and beds - the only draw back is rather small bathroom.
The staff is super friendly (some seemed to be new to the property) but all were helpful.
Not much by way of platinum recognition - but this is a small matter for business travel.
The food at the hotel is fine - although the large open atrium makes for a rather loud and not too intimate experience.
Easy to get to and from Chicago O'Hare.
I liked this hotel and would return.
September 22, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average Sheraton
The Sheraton O'Hare Airport location is just an average Sheraton. There's nothing really wrong with the hotel, but it lacks the amenities that would make it a great hotel. In particular, the hotel is in need of renovations - which are slated to take place in Sept 2011 - March 2012. After the renovations, the hotel might be more appealing to business travelers.
The hotel food options aren't so great - the restaurant is less than adequate - but if you have a car, there are some good choices nearby.
The hotel is an all-suite hotel, so that's helpful for families or groups. And parking was relatively cheap for Chicago hotel parking. A nice plus if you have a car.
Overall, the hotel was okay - but I'd love to see what it's like after renovations.
April 5, 2012
Rated 5 out of 5 by Bananapie You saved my life !
I checked in at the hotel unexpectedly due to a flight cancellation and i called the hotel front desk to see if the hotel restaurant is still open. She said the restaurant will close in five minutes and there are no restaurants opened in the area. When i got there, she had the hotel restaurant put together a plate for me and she personally delivered it to my room with a thankyou card. I cannot more happy. She is truly a savior. She is the the girl with brown hair, glasses and a very welcoming smile. Her name is either Ovii, Samea or Cieciy
February 2, 2013
Rated 5 out of 5 by ronton Great stay
We recently had to overnight in Chicago before a long flight to Hong Kong, so we decided to stay for about 24 hours in Chicago. Staff were very helpful setting us up, and giving us direction on where to go. Club lounge attendant was fantastic. Great experience overall. Thanks!
November 19, 2013
Rated 5 out of 5 by Austonian Convenient Location to O’hare
OVERALL IMPRESSION: I recommend this property to travelers who need access to O’hare or who are looking for a more economical choice in the greater Chicago area. This Sheraton is located at O’hare and you can take the hotel shuttle to the CTA Blue Line (train) which is about 2 mi away. From there, you can take the train into the city (45 min).
SPG RECOGNITION: I believe all rooms are technically suites, but SPG Platinum members will receive high floor and breakfast in the morning.
THE ROOM: I found the room to be consistent with the Sheraton Suites brand. Furnishings and decore are a little older, but for the price, this hotel is still a good value.
EXCEEDED EXPECTATIONS: Location to O’hare and shuttle services.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 3 out of 5 by Feedback27 While I want to provide you with feedback,
I do not understand why I need to write a review, but there seems to be no other way to provide this information on your website, which is a problem. While I liked the size of my room, it was too dark. Larger TVs and a makeup mirror would be welcomed. The workout room needed more equipment, more lighting, a television and cooler temperatures.
November 10, 2013
Rated 5 out of 5 by Deb33 November review
I enjoy the friendly staff, attractive common areas, cozy, comfortable rooms and tasty, well prepared food at the Sheraton Chicago O'Hare.
November 23, 2013
Rated 3 out of 5 by Todd1001 Check in
I have stayed at this hotel many times and am Starwood platinum. When I checked on Monday my room was not ready which was understandable. The woman at the front desk took my name and cell number and on a very cold day I went next door for lunch. I sat for a few hours and never got a call. When I walked back to the hotel, my room was ready. I don't know how long it was ready since I never was notified it was ready. That was disappointing. Also, there were issues with the parking tickets but I was more disappointed with the room.
January 23, 2013
Rated 5 out of 5 by busytraveller69 Perfect hotel for airport travellers
Great hotel for it's connvenience, friendlyness and confort
November 25, 2013
Rated 4 out of 5 by Neoteros A bit noisy but still ok
The noise does not come from the aircrafts continuously landing at O'Hare Chicago Airport, but from the traffic on the highway nearby the hotel, as well as from the crossroads right outside the hotel parking.
Besides that, it is a new building, with nice common areas, nice rooms, good Club Lounge, friendly and responsive front desk.
Honorable mention goes to Dora, still smiling after my 10th question and always very efficient.
I just do not understand why they cannot find a solution to provide laundry service also on week ends.. This is a service an airport hotel should ALWAYS provide.
The fitness center is small and a bit downsized for the potential of the hotel, while the Club Lounge guarantee a very good.
The shuttle bus serviced rom/to the airport is outstanding.
July 13, 2013
Rated 5 out of 5 by KeithL Service is Unbelievable!!
We are staying at the Sheraton because our home is being renovated and this place is wonderful. It is not the newest hotel Sheraton has to offer, but the staff makes up for the differences. From the house keeping staff to the front desk, to the concierge, to the engineers, this place is great. If I could, I'd take them home when I leave here. And Dimitri and his front desk are unbeatable. We have decided to make this our home away from home. Great Job!!
October 11, 2013
Rated 5 out of 5 by Nansy010 Really enjoy this hotel!
We do park and fly hotels all the time, this hotel seems to be one of the best in the area! Great facility, easy access, friendly employees.
November 19, 2013
Rated 5 out of 5 by FoodNut Remodel and Location are Terrific!
Needed a hotel close to the airport and this Sheraton was recommended by my sister who stays here occasionally when traveling internationally. The staff was so helpful in securing a terrific corner room, the courtesy shuttle driver was very cheerful on an early morning trip to Ohare, and The Club Room offered a delicious assortment of breakfast and early evening treats! I even enjoyed an outdoor meal at Harry Caray's,(just behind the hotel) and walked around the business park for some exercise while visiting. Thanks!
August 8, 2012
Rated 2 out of 5 by ryan212 Cold rooms, the lounge food is awful.
I stayed here for 1 night and checked out early- the place seems to have gone downhill since my last stay, for starters the room was FREEZING- it took an engineer, and 3 phone calls to finally fix the problem- then the cable went out in both rooms- figured it was hotel wide, but not the case- they had to come fix that as well- but the real kicker is the food they try to pawn off as evening snacks- it was some mystery item wrapped in bacon that was repulsive- and some cheese and crackers- but who doesn't have that? the banana bread and pastries at the pay for buffet were stale, hard even. yuck. Here is an idea the aluminum soda bottles are a nice touch- but why don't you switch to cans and actually provide edible, identifiable food rather then some leftover kitchen scraps, gross.
March 25, 2013
Rated 3 out of 5 by IowaPlanner Nice facility, had issues this time
I stay at this hotel 3-4 times per year, and have always had a good experience. However, this time the computer had trouble with my registration, so check in was delayed. Then they wrote down the wrong room # on my key, so I had to go back down to the front desk and get the correct room #. Finally, after asking to have my parking vailidated twice, I was still asked to pay for parking even though it was included in my room cost. I hope they get the issues figured out before I come back for my next trip.
May 10, 2013
Rated 4 out of 5 by LHall 2nd stay was just ok
We have stayed at the Sheraton in the past and had a wonderful stay. This time not so much. The drive that picked us up from the airport was rude and late. After standing in the cold until 12:15am, we called the hotel. They told us the driver was on his way. The driver was rude and informed us that they run every 20 minutes. Well, we waited longer than that. The room was fine, except the toilet didn't stop running water when flushed. It required several handle adjustments after each use. Very annoying.
October 31, 2012
Rated 2 out of 5 by Dre43 Not at the Sheraton Standard
Having had the pleasure to stay at many a Sheraton, I was truly disappointed by the service. When I arrived with the shuttle, I was last of 5 guests checking in. It took the lone staffer 20 minutes to get to me. (Computer issues, baggage valet issues...) When she finally got to me, she was court, and not friendly at all. Neither did she offer any of the perks or new rewards for my Gold status... Sure, I arrived before 3PM check-in time, but I certainly was not the only one...
Yes, the hotel has underwent some nice renovations and looks pretty, but the only plug I could find was under the TV console, and the cord of my laptop stretched all the way to the desk. Not convenient in the least...
So not a terrible experience, just not the type of experience I've come to expect at Sheraton...
March 18, 2012
Rated 5 out of 5 by kssjenni Outstanding Service
Could not have been happier with our stay at this hotel. The staff was absolutely amazing. Claudia in the club lounge, Susan (blonde) at the front desk, and Eugenia (spelling?) in the club lounge were all above and beyond in customer service. These three ladies should all be recognized for their outstanding service. I don't think I have ever had better service anywhere!! After a long day of travel from overseas, they made me and my children feel welcome, safe and happy. THANK YOU!!
July 19, 2013
Rated 4 out of 5 by jrnyc Very comfortable, somewhat haphazrd room set-up
Stayed here due to a cancelled flight-- very polite and attentive front desk. As it was a Sunday night, the restaurant area was closed so I ate at the bar--the food was delicious though a strong cold draft was blowing on me the whole time I was sitting at the bar. The hotel room itself was comfortable--certainly plenty of space as it was a two-room suite. The furnishings looked a bit worn but were functional and comfortable. The refrigerator in the room was appreciated but was a small dorm-style unit that moved around in its holding space as I tried to open the door. Most odd was that there was no clock or telephone in the bedroom--very inconvenient if I had not had my cell phone to use as an alarm clock. Otherwise, this is a comfortable property and I would stay here again if the need arises.
May 10, 2012
Rated 5 out of 5 by NAE22 Friendly club lounge staff
I visited this hotel with some friends for a friend's wedding in a nearby suburb. Yesenia in the club lounge truly made our stay. She always greeted us with a warm welcome and really made sure we were well informed of everything the club lounge has to offer. I even noticed her providing another couple with a list things to do in the area. I feel as if she truly went above and beyond with her role and want to thank her for the wonderful hospitality and customer service.
August 14, 2013
Rated 5 out of 5 by GradFamily2013 Family reunites for graduations
They treated my family like their family. Though my last name begins with S - the hotel and staff at Sheraton O'Hare made my family feel like the big red "S" outside was for us. My whole family came to Chicago from out of town for a graduation and were awed by the rooms (10), staff (exceeded every need) and services (20 members for meals). Have stayed at this location for business - but for family this is extra special. I will be back - this is new family home away from home.
May 25, 2013
Rated 4 out of 5 by Vermonter Hotel under renovation
I stay at this hotel often, and the staff is consistently superior and very helpful.
Currently, the hotel is undergoing a major renovation, and so my "ratings" for the facilities are tempered by the fact that the renovations aren't done.
The newly reopened Club Lounge on the 11th floor is nicely finished, but when I was there, they didn't have any bowls for the breakfast cereals, and no microwave. They still have some work to do to get that facility fully ready.
January 15, 2012
Rated 5 out of 5 by HFHuckum Business Trips
I travel for business and this hotel meets the expectations of my travel needs with clean rooms, great facilities and very pleasant staff.
November 3, 2013
Rated 4 out of 5 by James08 Unexpected charges
Although the hotel was very nice, the room very spacious, and the staff very helpful, I had a billing issue that I find nagging.
Upon checkout I received a zero balance on my account. I now received an email bill with an additional $2 dollars for a bottle of water. I am sure that the labeling in the room did not mention any cost associated with it and I would have expected it to be free. It is only $2 but certainly a practice that I do not appreciate.
June 21, 2013
Rated 4 out of 5 by Cristene Pleasant Surprises In an Airport Hotel
I knew this was an older property, so I wasn't expecting much. Wrong! The staff cares, the rooms are large, comfortable and the SPG lounge nice and well appointed. The connectivity works everywhere and they validate your parking, so it's free (which has most of the other local properties beat.)
I wish the room service menu was a little more extensive. However, the fact remained that there were more affordable options than usual - also a helpful thing
September 24, 2012
Rated 5 out of 5 by WOJO What a Place
I have over 2,00 nights in hotels and being a Platinum for Life member I know a great experience. The Hotel starting with the staff was fantastic. The front desk of Sheila, Dorothy and Jimal. The Concierge staff very helpfull and chearful at 6:00am. Also I have used your shutlte service many times over the last 5 years. I'm always happy to see the same person who I believe is 20 + yrs at Sheraton. Thank you again for your entire team.
June 21, 2013
Rated 5 out of 5 by Martha Great Place for Special Events and Overnight Accommodations!!
We had our wedding reception at the Sheraton last year and could not have been happier with the whole experience. The wedding coordinator (Erin) and banquet staff were all a pleasure to work with and made our event better than I ever could have imagined. They paid attention to every little detail and went above and beyond our expectations. We had many overnight guests stay after the wedding, and all of our guests commented on how great everything was and how happy they were with the overnight accommodations. We just returned to spend the night for our one year anniversary. They have since completely renovated the whole hotel. The new lobby area looks amazing and the rooms were updated, clean, and comfortable. Everyone at this hotel is so friendly and helpful. I would definitely recommend this hotel for special events as well as overnight stays.
June 26, 2012
Rated 4 out of 5 by wtnmike All Suites. Nice!
We had a great stay. We arrived on a Friday and had a great weekend rate. We asked for our Starwood upgrade and told all the rooms are suites. Indeed, very nice and clean rooms. The club level had a good happy hour and breakfast for members. My only flaw with this property is they charge for internet access in the rooms. No charge in lobby. They don't charge for water bottles and coffee and wireless access should be free. I would return.
November 6, 2012
Rated 5 out of 5 by hwa6797 Great room
Was given a suite when I checked in which was not expected
October 26, 2013
Rated 1 out of 5 by Michelle24 Completely Disgusting
This hotel was completely disgusting. We found a large pile of fingernail clippings in the middle of the room--absolutely unacceptable. Management didn't seem to think it was as big of a problem as we did and did not resolve the issue to our liking. Their reaction (which was basically indifference to the issue) makes me seriously question the cleanliness standards of this hotel. I would never stay there again.
August 9, 2012