Rated 5 out of 5 by Ken51 Best at O'Hare
I stay a lot and this is the best hotel in the O'Hare area for SPG. It has everything. Nice workout room, club lounge, big rooms, prompt shuttles, everything a business traveler needs
August 5, 2014
Rated 2 out of 5 by Oz718 Never coming here again.
Horrible service. Dirty room (bathroom was terrible). Won't be back here.
August 5, 2014
Rated 5 out of 5 by PeterK2014 Amazing staff & responsiveness
The staff at this hotel was amazing. The shuttle bus driver could not have been nicer helping my wife + infant into the hotel at the late hour of our arrival. The front desk was exceptionally nice. We accidentally locked ourselves out of the bedroom within our suite, and the service engineer came up within minutes to help us back into the room. The only gripe I have - our room's AC unit had an infrequent screech to it. A fan needs greasing, or something similar.
July 29, 2014
Rated 4 out of 5 by mseastar good all around
overall experience was better than in past stays.
July 25, 2014
Rated 2 out of 5 by Vermonter Very poor customer service
I have stayed at this hotel literally hundreds of times in the last 20 years. This particular stay was terrible, much worse than usual. I was given a room where the air conditioning did not function well. Upon check-in, the front desk clerk asked me if this was my first time staying there. (Don't you have a system that informs front desk personnel about frequent customers like me?) I asked for all feather pillows in my room, which I didn't get, and I had to call 2 additional times before they were finally delivered. An engineer was sent to my room to check on the air conditioning. He came and immediately told me I was wrong, the air conditioning unit was working properly, and that if I waited a couple hours, the ductless system would eventually catch up and reduce the room temperature to what would feel comfortable to me. I told him I'd already been there an hour, and there was no marked improvement. I deeply resented being told I was wrong about the room comfort level and the functionality of the air conditioning unit. Most hotels in which I stay have systems that can quickly change room temperatures. I am a Starwood Lifetime Platinum member, not some rookie traveler. I got moved at my request to a different room where the air conditioning functioned properly. When I opened the mini-refrigerator, there was a soggy towel and a pan full of water left behind in it. The fridge was being defrosted, and whoever cleaned that room forgot to finish the job. I asked for housekeeping to come up and clean the mess, and it was done half an hour later. Later, I went downstairs and asked the manager if he was aware of the messy and disgusting fridge in my new room, and he said no, and asked what happened. I showed him the picture of the soggy towel in the fridge and the pan full of water, and he apologized, though in my estimation it was a very half-hearted apology. This hotel changed management approximately a year ago, and in my estimation as a very frequent guest of the Sheraton Chicago O'Hare, it is not an improvement. It's abundantly clear that hotel infrastructure standards for guests aren't maintained very well. The wifi internet in the rooms is slow and often plagued by weak signals. The front desk personnel aren't trained very well to identify via software who might be a long-time customer (like me). Over the last year I've noticed that employees openly discuss ugly internal job issues in front of customers (especially in the restaurant and bar). They do not have a happy workforce, and most of all, I left this visit with the belief that the manager on duty the night I was there was quite indifferent to my problems. Over 20 years of stays at this hotel, I watched it experience peaks and valleys in terms of performance. The last year has been a valley, in my estimation. I hope it gets better, because my business (walking distance) next door makes this hotel nearly a mandatory place to stay for me.
July 22, 2014
Rated 4 out of 5 by wetravel Good choice if you need SPG place near ORD
We took the shuttle bus and arrived after a short time at the Hotel. All the rooms are suites (kind of like a Junior suite in Asia) There was a Club on the same floor and there were some snacks, drinks and fruit. We did have dinner nearby. Would stay there again if layover in ORD
July 22, 2014
Rated 5 out of 5 by Billee Wedding Weekend
Our wedding venue was in the area; therefore, we checked hotels in the area for out of town guests and us. Visiting the location made choosing it easy. The suites are fantastic. When we arrived the service was absolutely the best from the beginning. The guest services supervisor, Tim, approached us as we were checking in with congratulations and encouraging us to let he or his staff know of anything we needed. The great service continued throughout the weekend and until we checked out. Tim and the staff were for above the service we anticipated. The visit completed the perfect wedding weekend. Maurice/Bill
July 20, 2014
Rated 3 out of 5 by BizCanuck Missing some basics
The hotel staff were excellent. I did not walk by a single one who didn't smile and say "hi". Whether they were behind a desk, cleaning a floor or serving food, they all deserve a pat on the back. Great job.
The hotel kitchen was surprisingly good! It was a welcome surprise for a somewhat remote hotel. The menu is small, but everything I ordered was well above expectations. Salmon, salad, kale chips, crab cakes... all great. Compliments to the chef. The two nearby restaurants are great too.
Unfortunately the room itself left a lot to be desired. Luckily the two key elements, the bed and the bathroom, were okay. But beyond that, the room was broken down and old. It was clean, but still felt "gross". The carpet especially needs to be replaced. It was stained and frayed.
But the worst part is that they seem to spray Febreeze or something similar throughout the room. The first day I stayed there I have to say that it kind of bothered my sinuses. It was just gross... I was worried about what it might be covering up! When I have short stays I request no cleaning service. Luckily, by the second night the smell had subsided and surprisingly, I could not detect anything unusually bad to necessitate the use of such a strong deodorizer. Chicago is humid, so I imagine it's sprayed to keep down the "musty" smell.
My recommendation would be to tear out the carpets entirely and replace the flooring with tiles. This will make the room easier to clean and will avoid musty smells and the need for deodorizers. Use strategic comfort rugs at the edge of the bed and in the living room if desired.
July 16, 2014
Rated 4 out of 5 by Chellygirl9 Birthday Wishes
We stayed at the Chicago Airport Sheraton at the end of a 3 week trip in Europe. I was in Europe for my birthday and our stay at Sheraton was two days after my birthday. The staff sent up a bottle of champagne, fresh strawberries and a birthday card. Thank you so much!! It was so very nice and made me feel so very special.
July 15, 2014
Rated 4 out of 5 by Sano Sheraton O'Hare Suites
I would recommend the hotel and i was pleased with the room. However, I did have an internet charge that should not have appeared and I am still waiting for it's removal.
July 14, 2014
Rated 3 out of 5 by Jagged45 Good nights stay, bad check-in
I have stayed at this hotel before and like it very much. All of the rooms are suites and it is far enough away from O'Hare that the airplane noise is not a problem.
The rooms have always been clean and the beds comfortable and the club lounge is one of the better in the Sheraton chain.
The staff was courteous and very professional except for one, the young lady who checked me in.
When I arrived I asked if a room upgrade
had been applied (I'm Platinum and we are supposed to get upgraded to best available room at check-in). I told her that I was in need of a very quiet room so that I could get a very needed good nights sleep.
She told me I was on the 3rd floor (out of 11 floors) by the street. I asked if I could have a high floor (top if possible) not on
the street and far from the elevator. She then told me that all of the rooms on the top floors were sold out!
I knew this wasn't true. I checked with reservations right before arriving and knew that lots of rooms were available on the club floors (10 and 11). I was also told by the shuttle driver as well as a man that greeted me in the lobby that the hotel was only about half full.
After my persistence she finally gave in and found me a room on the 11th floor. Early the next morning, I could see that there were at least ten open rooms on the 11th floor and that much or more on the 10th.
At check-out, I told the man at the front desk about my stay, how it was great except for the lack of honesty at check-in.
He apologized, confirmed that they were not sold out and could not explain or understand why I was treated that way.
I will stay at this hotel again because other than this one person the rest of the staff are wonderful and the hotel fits my needs as to cleanliness, comfort and quietness but if I run into this problem again, there are plenty of other nice hotels in the O'Hare area that I can use for future stays.
July 11, 2014
Rated 4 out of 5 by SuzyQWine This hotel was great for our family
We had a suite so our kids had their own room and we had our own room.
July 7, 2014
Rated 4 out of 5 by TexBob14 Sheraton O'Hare
Clean, comfortable hotel very proximate to airport and rental car location. Easy place to stay on arrival or departure from O'Hare. Pull out sofa was great for my family as room had good space. Parking pricing was reasonable for Chicago area.
July 7, 2014
Rated 5 out of 5 by Mrtravel28 Excellent Choice, would stay again
This is an excellent choice property with decent recognition of Platinum Status. The facility is all suites so no need to battle for upgrades. This hotel has one of the best Sheraton Lounges in the Midwest with excellent evening and morning food and drink choices. I would think beer and wine could be complimentary but such has become the Sheraton lounge. Had a poor shower pressure but good night sleep even though the airport is right across the street. There is no pool or wellness facility there, only the typical Sheraton Fitness. If traveling through Chicago airport it is a great choice. It has everything one needs at an Airport hotel.
July 5, 2014
Rated 2 out of 5 by AR17 Below average
The first room smelled like an ashtray and we had to change to a different room.
We arrived late and there was no food available at the hotel, had to get a cab ride to Subway for a bite to eat !
July 4, 2014
Rated 5 out of 5 by Lining Trip
Great stay, I will stay again
June 29, 2014
Rated 4 out of 5 by ELLoco Price versus features are not right
$400 a night with no Wi-Fi or free breakfast.
June 26, 2014
Rated 5 out of 5 by Randy55 O'Hare Sheraton - You Are Welcome Here
I travel a great deal and while my destinations generally do not have Starwood properties, this is probably my favorite hotel/motel of all. It has an extremely comfortable aura and the staff is outstanding, at all levels. While I only have the opportunity to stay there 2 or 3 times each year, I have picked up a few of the first names and would like to recognize Narda at the front desk and Mario at the bar.
Keep up the good work!
June 26, 2014
Rated 4 out of 5 by KT0006 Good hotel
Good shuttle service to the airport, easy check in/out. Room size was huge - nice desk area if you need to get some work done and loved that a fridge was included (very convenient for leftover deep dish pizza). Bed was huge and very comfortable - great night's sleep. Nice and quiet.
June 13, 2014
Rated 2 out of 5 by Cactus16 Bed seemed worn out
The bed my wife and I slept on seemed worn out. Deep in the middle, high on the sides, we both tended to roll to the middle. Sleep quality was restless. The room, however, was large, spacious, and clean. Upon checking in, I was surprised that the man behind the counter did not welcome us, didn't tell us about the hotel features, didn't ask us if we preferred a certain floor, or anything. He just asked us how many keys we wanted and handed them to us. Checking out, the woman working at the time was much more pleasant. Breakfast buffet was meager for the price. Hot items included only plain eggs, bacon, sausage, and potatoes. Some items ran out when we were there. Waiter was very attentive however.
June 6, 2014
Rated 5 out of 5 by Mrliquidaffect My stay was very nice
I really appreciated the treatment I received from this hotel. I'd definitely stay here again.
June 5, 2014
Rated 5 out of 5 by Artman A must stay when in Chicago
What a terrific and unanticipated quality stay at your fabulous hotel. Five star treatment at affordable prices.
May 27, 2014
Rated 3 out of 5 by Tavish Tired and frustrated Guest
I love this hotel look wise I was very upset that it was more then difficult to get in contact with the front desk. We had a business group there for meetings and the alarm in the room next to e woke me at 6:00 AM at which time I tried to contact the front desk to advise since it seem to be an empty room I was not able to get in contact with anyone at front desk until 7:30 AM and was then advised someone would be right up after another 1/2 of no sleep I called back to ask where the person was and was told the same it was finally cut off at 8:00 AM and I had a meeting downstairs at 9:00 Am to say the least i was very disappointed.
May 19, 2014
Rated 5 out of 5 by georgetown200 wine lover
outstanding great value and great suite
May 16, 2014
Rated 3 out of 5 by Concerned4U2 Best Wishes Sheraton Chicago O'Hare Airport
Since my tenure in the Airline Industry with a few jobs over two decades, I have always enjoyed SPG/Starwood Hotels for my personal needs. The Sheraton Chicago O'Hare Airport (former Sheraton Gateway) was one of the best properties I have been to in terms of quality, ambience & food. Even formal preparations and check-in were usually enjoyable there!
Unfortunately this specific stay was "riddled with holes" of unusual difficulties which were disappointing for the first time. I wish you better in the future Sheraton O'Hare! Thank you!
May 8, 2014
Rated 3 out of 5 by CambridgeTraveler Nicely Appointed Hotel, Very Busy, Internet Questionable
This is a great facility, waited a bit too long in line for check-in (SPG Gold/Platinum Line), I did receive a very nice room upgrade and the views from the Club lounge were quite enjoyable.
The internet did not initially work, I had to be passed through from the hotel to the Internet Provider and spent 30 mins on the phone. They had to somehow "manually" force my IP addresses through. Not acceptable, last thing I needed upon arrival.
May 8, 2014
Rated 5 out of 5 by CambridgeTraveler Nice Facility, Close to Airport, Shuttle Provided, Spacious
I had a great experience, I received a room upgrade, access to a very nice club lounge, and this hotel was very much close enough to the airport for me to make an early morning connection.
May 8, 2014
Rated 5 out of 5 by Chuck75069 Great hotel
this location is the best in the O'Hare area
April 29, 2014
Rated 5 out of 5 by masabe guardian angels
We booked this stay online after a very difficult trip back from London during which my husband became quite ill. We arrived at the hotel at approximately 1:45 AM; the desk agent took one look at us and told me he was upgrading us. We were assigned the presidential suite, a 2 BR corner room. My husband was quite ill with the flu during our stay and everyone from housekeeping to the executive floor attendants could not have been more attentive. I was not an SPG member but joined on the spot and at subsequent stays have been consistently wowed by the service level. Thank you and sorry to be so tardy in recognizing the truly compassionate and superior service.
April 28, 2014
Rated 5 out of 5 by NormH First Impressions
Mridula C. was at the front desk and set the stage for a great stay. She was accommodating, friendly, and a pleasure to speak with. She deserves great recognition for welcoming guests and answering all questions with a smile!
April 16, 2014