Rated 5 out of 5 by Kirk00 A surprise at O'Hare
When we booked this hotel I was skeptical since it is at a major airport. However, the exceptionalism of this Sheraton has convinced me to stay here again on my next trip to Chicago. This Sheraton is well maintained, very clean, with excellent food and amenities. The fitness center is much better than your usual hotel health club. The shuttle service to/from O'Hare is frequent and on time. **Note: Ramiro, one of the shuttle drivers, not only provided great shuttle service, but also enhanced our Chicago visit with his Chicago area expertise. He guided us on a memorable trip with his advice on restaurants, sights, shopping, and museums. He is an exceptional assett for this hotel.
November 6, 2012
Rated 5 out of 5 by Ken51 Best at O'Hare
I stay a lot and this is the best hotel in the O'Hare area for SPG. It has everything. Nice workout room, club lounge, big rooms, prompt shuttles, everything a business traveler needs
August 5, 2014
Rated 1 out of 5 by Bern66 Wait until Renovation is over
Stayed here one night January 2012. Started by waiting for over 45 minutes for the shuttle bus from O'hare (every other bus picked up 2 or 3 times by the time the Sheraton arrived). Major renovation going on at this hotel. Entire lobby and atrium is blocked off by black plastic as it is gutted to concrete slab. I believe some of the rooms have been renovated. But most have not and they are about 8 years past due. Many people who were staying more than one night were checking out to go somewhere else. Staff seemed very disenterested and extremely slow. As a part of the renovation they have set up some type of ventialation system which involved most ot the out side windows on one floor being open with plastic tubes hanging out making a constant and very loud flapping sound. Honestly should have just shut down this property while they renovate. Very bad brand experience.
January 30, 2012
Rated 2 out of 5 by Business29 Disgusting Hotel
The hotel was terrible - rooms were cheaply furnished and dirty. Beds were disgusting - I almost wished I had one of those lights to view the bedspread. The staff was very friendly except for someone apparently in security who roamed the hotel and asked me THREE times in one day if I was a guest at the hotel. There were no electrical outlets in the room - I had to buy an extension cord. AND when it was pouring rain they parked the empty shuttle in under the overhang in front so guests coming in had to unload in the rain. The front desk staff was delightful - they should look for other jobs.
May 3, 2012
Rated 5 out of 5 by Tammy10 Wonderful hotel with outstanding staff!!
I have been staying here for work for the last 6+ years. I cannot say enough about how everyone makes you feel welcome. A special call-out to the front desk - Narda and Sue! Also, Rey and Danny are the best drivers and concierge staff you will ever find in a hotel. Johann came to my rescue and fixed my clock and was fabulous and so courteous and pleasant. Mario and Jim take care of us at the bar and Colleen and Maria make coming to the restaurant a pleasure. From Tim, the GM to Brandon in Sales, my stays are always top-notch!! Wouldn't stay any where else!!
Congratulations on a great team!!
February 22, 2013
Rated 5 out of 5 by GKman471 Thanks
I booked this room for my girlfriend because she missed her flight at O'hare. I paid for it using my credit card and I wasn't there. The reservations gave me some prices and I asked if they had any specials. They had a pre-paid rate. Saved $20. They took my cc number and said to call the front desk. I had to electronically fill out an authorization card so I could pay for my girlfriends room without being there. The staff was busy so it took a while but they got it to me. When my girlfriend arrived, the staff greeted her and she had NO PROBLEMS!! Thanks to the front desk staff!! You rock
November 21, 2012
Rated 4 out of 5 by wetravel Good choice if you need SPG place near ORD
We took the shuttle bus and arrived after a short time at the Hotel. All the rooms are suites (kind of like a Junior suite in Asia) There was a Club on the same floor and there were some snacks, drinks and fruit. We did have dinner nearby. Would stay there again if layover in ORD
July 22, 2014
Rated 3 out of 5 by PrincessK8 Great room near the airport
The room I stayed in at this hotel was great! I could tell that everything had been recently renovated and it felt very comfortable and clean. Great place to sleep near the airport - with the rental car return right across the street. Very convenient for me as I was leaving on an early morning flight.
The restaurant was the main detractor for this property. The seating is in the center of a large atrium, which ended up feeling very cold and unwelcoming. I decided to have room service instead.
I also had a problem with the internet service. I could connect, but then nothing would work. It wasn't crucial, so I didn't report the issue.
All the staff I interacted with were quite pleasant. I would stay here again.
November 25, 2013
Rated 5 out of 5 by rdmurali Excellent
I highly recommend this hotel. I was stranded in Chicago for the night and decided to stay at this hotel. As a platinum member, I was used my Starwood points and was able to relax in comfort at this hotel. Hamid, the General Manager, was courteous, professional, and very patient. I really appreciate his service and commend him for doing an excellent job while he was managing the desk by himself on a chaotic night. He booked me a room on the 11th floor with access to the Club Lounge. This is an example of excellent service and I recommend all guests to consider this hotel.
February 26, 2012
Rated 4 out of 5 by Chellygirl9 Birthday Wishes
We stayed at the Chicago Airport Sheraton at the end of a 3 week trip in Europe. I was in Europe for my birthday and our stay at Sheraton was two days after my birthday. The staff sent up a bottle of champagne, fresh strawberries and a birthday card. Thank you so much!! It was so very nice and made me feel so very special.
July 15, 2014
Rated 4 out of 5 by mseastar good all around
overall experience was better than in past stays.
July 25, 2014
Rated 4 out of 5 by Jamie Everything great except for parking
I stay at this horel once a quarter for a conference, and ever time I stay here, 2 things happen:
1. The room and the hotel are prefect. Comfortable beds, everything is clean - it's all good.
2. The gate to the parking lots doesn't work right. Every time, there are people piled up in the exits trying to get the gate to go up. I fed my pre-validated parking card into the machine 5 times and it never went up - I finally punched the help button and they raised it.
That's it - one little complaint on my way out. But it is the same every time, so I took away 1 start.
January 31, 2013
Rated 3 out of 5 by Concerned4U2 Best Wishes Sheraton Chicago O'Hare Airport
Since my tenure in the Airline Industry with a few jobs over two decades, I have always enjoyed SPG/Starwood Hotels for my personal needs. The Sheraton Chicago O'Hare Airport (former Sheraton Gateway) was one of the best properties I have been to in terms of quality, ambience & food. Even formal preparations and check-in were usually enjoyable there!
Unfortunately this specific stay was "riddled with holes" of unusual difficulties which were disappointing for the first time. I wish you better in the future Sheraton O'Hare! Thank you!
May 8, 2014
Rated 2 out of 5 by JAF1013 Not able to sleep all night due to heater & no Platinum breakfast offered
So my spouse and I stayed here 12/29 -12/30. We had settled in and after a while, late at nite of course, there was a loud sound coming from the wall. We didn't sleep much that night and did advise front desk while checking out. We were told we would get extra points for the inconvienience (don't remember the amount).
Also we asked about us being offered breakfast since I was a Platinum member and were told that was not included and we were not eligible. Worst service I've received at a Sheraton and am not happy. Will be contacting SPG corporate directly.
December 30, 2013
Rated 5 out of 5 Great Stay and Staff
I missed my flight to Tokyo and was put up at the airport Sheraton for the night. Upon checking in the staff asked what brought me to Chicago, and I informed them I missed my connection and was not too happy with the airlines. Within 15 minutes of getting to the room I received a desert and a note from the front desk staff (Sue, Jen and Jinal) to brighten my spirits. Completely unexpected but greatly appreciated gesture! The great staff was followed up by a very clean, modern, and comfortable room. Great hotel and highly recommended for business travelers!
April 28, 2013
Rated 5 out of 5 by Randy55 O'Hare Sheraton - You Are Welcome Here
I travel a great deal and while my destinations generally do not have Starwood properties, this is probably my favorite hotel/motel of all. It has an extremely comfortable aura and the staff is outstanding, at all levels. While I only have the opportunity to stay there 2 or 3 times each year, I have picked up a few of the first names and would like to recognize Narda at the front desk and Mario at the bar.
Keep up the good work!
June 26, 2014
Rated 1 out of 5 by michal234 smelly room
the room had a terrible smell also i was charged for parking which is not the norm
November 12, 2012
Rated 5 out of 5 by Robin01 Outstanding
I am a flight attendant for a major airline for 24 years, and I have stayed in a lot of hotels over the years. Some were good and some not so good. I commute from CO and work out of Chicago therefore when I stay in hotels in Chicago it is at my expense. So I always look for good deals.
When I arrived at this Sheraton hotel I was amazed at the quality hotel. The rooms are all suites with a bar area, seating area with a flat screen tv, a very comfortable king size bed with a second flat screen tv and a very retro up to date bathroom and decor throughout the suite. It was clean, comfortable and roomy.
The staff was very courteous and attentive to each guest. I highly recommend this hotel to anyone. You will be very happy you stayed there.
September 25, 2012
Rated 4 out of 5 by NoName2013 This hotel...
In general the place is exactly what you expect from a hotel. I was there for a conference.
Probably the biggest disappointment was the wireless internet for which they charge $9.95, especially since I have stayed at other Sheraton and it worked well. It will work in the lounge area of the room, but not in the bedroom. Also, the speed was horrible when I was conencted that I could not remote connect to my work. Their IT oncall support staff were useless and informed me that someone would contact me in the next couple of hours...no call received.
September 12, 2013
Rated 4 out of 5 by Sano Sheraton O'Hare Suites
I would recommend the hotel and i was pleased with the room. However, I did have an internet charge that should not have appeared and I am still waiting for it's removal.
July 14, 2014
Rated 5 out of 5 by Yogi Great O'Hare Hotel
This is not a new hotel, but its rooms are very well appointed - large front "suites" - comfortable furniture and beds - the only draw back is rather small bathroom.
The staff is super friendly (some seemed to be new to the property) but all were helpful.
Not much by way of platinum recognition - but this is a small matter for business travel.
The food at the hotel is fine - although the large open atrium makes for a rather loud and not too intimate experience.
Easy to get to and from Chicago O'Hare.
I liked this hotel and would return.
September 22, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average Sheraton
The Sheraton O'Hare Airport location is just an average Sheraton. There's nothing really wrong with the hotel, but it lacks the amenities that would make it a great hotel. In particular, the hotel is in need of renovations - which are slated to take place in Sept 2011 - March 2012. After the renovations, the hotel might be more appealing to business travelers.
The hotel food options aren't so great - the restaurant is less than adequate - but if you have a car, there are some good choices nearby.
The hotel is an all-suite hotel, so that's helpful for families or groups. And parking was relatively cheap for Chicago hotel parking. A nice plus if you have a car.
Overall, the hotel was okay - but I'd love to see what it's like after renovations.
April 5, 2012
Rated 5 out of 5 by Bananapie You saved my life !
I checked in at the hotel unexpectedly due to a flight cancellation and i called the hotel front desk to see if the hotel restaurant is still open. She said the restaurant will close in five minutes and there are no restaurants opened in the area. When i got there, she had the hotel restaurant put together a plate for me and she personally delivered it to my room with a thankyou card. I cannot more happy. She is truly a savior. She is the the girl with brown hair, glasses and a very welcoming smile. Her name is either Ovii, Samea or Cieciy
February 2, 2013
Rated 2 out of 5 by Erica31 Airport Shuttle
We initially had a bad experience when we entered our room and it smelt very smokey. However, we went back to the front desk and we were upgraded rooms and treated excellently.
We were not impressed with the airport shuttle, which is the reason we stayed there.The driver of our shuttle to the airport was rude and put off that we were flying internationally so we had to go a different terminal than the other guests. On our return flight, our plane was delayed over 7 hours and when we called to get a shuttle to pick us up, no one answered so we had to pay for a taxi to get back to the hotel to get our car. When we arrived back, we couldn't get out the the parking area with our ticket and were asked to pay so I had to run inside and get that fixed.
July 15, 2013
Rated 5 out of 5 by Austonian Convenient Location to O’hare
OVERALL IMPRESSION: I recommend this property to travelers who need access to O’hare or who are looking for a more economical choice in the greater Chicago area. This Sheraton is located at O’hare and you can take the hotel shuttle to the CTA Blue Line (train) which is about 2 mi away. From there, you can take the train into the city (45 min).
SPG RECOGNITION: I believe all rooms are technically suites, but SPG Platinum members will receive high floor and breakfast in the morning.
THE ROOM: I found the room to be consistent with the Sheraton Suites brand. Furnishings and decore are a little older, but for the price, this hotel is still a good value.
EXCEEDED EXPECTATIONS: Location to O’hare and shuttle services.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 5 out of 5 by Mom58 Bachlorette Party
We only stayed one night as the central location for everyone to meet for a bachlorette party. We loved the room, great space in bedroom in back and living room up front with everything you could need. We requested a table and chairs for a project in the room and it was delivered on time. We had 9 people in the room at one point and had plenty of space in the living room to enjoy cocktails and food. After everyone left, we enjoyed the comfortable beds and relaxed atmosphere. I would definitely come back here instead of a hotel in the city with the ridiculous prices and small rooms. We did not care about the view, just plenty of room, comfort and great price. We got all three and more here.
Great staff and hotel!! Thanks for making the night perfect.
August 11, 2013
Rated 4 out of 5 by TexBob14 Sheraton O'Hare
Clean, comfortable hotel very proximate to airport and rental car location. Easy place to stay on arrival or departure from O'Hare. Pull out sofa was great for my family as room had good space. Parking pricing was reasonable for Chicago area.
July 7, 2014
Rated 3 out of 5 by ShoshaMan Getting Long in the Tooth
It is obvious this hotel is suffering from some wear and tear over the years. Although the rooms were great it is the common areas and the facilities that need attention.
Two items in particular concern me:
1.The interior of the elevators are in very poor condition. This causes concerns regarding the general safety and maintence of the systems.
2. There were two treadmills in the workout facility. I reported one to the front desk as malfunctioning early Monday morning. When I checkout Thursday AM this machine still had not been repaired. Although this did not directly affect me it affected quite a few others. Again, this leads me to question the general maintenance of the operations.
Will I stay here again? Yes but not on my next trip.
November 15, 2013
Rated 3 out of 5 by Todd1001 Check in
I have stayed at this hotel many times and am Starwood platinum. When I checked on Monday my room was not ready which was understandable. The woman at the front desk took my name and cell number and on a very cold day I went next door for lunch. I sat for a few hours and never got a call. When I walked back to the hotel, my room was ready. I don't know how long it was ready since I never was notified it was ready. That was disappointing. Also, there were issues with the parking tickets but I was more disappointed with the room.
January 23, 2013
Rated 2 out of 5 by SteveCC Bad experience
It was freezing out and the bus shuttle was not showing up at O'Hare, so I had to take a taxi to the hotel. This was the second time that's happened, both times were between 11 PM to Midnight. I had a very early wake up call which never came. Luckily I woke up on my own and rushed to get on the shuttle in time to make my flight. I didnt have time to stop at the desk and let them know about the wake up call. That's also happened to me before at this hotel. If I stay here again, I'll set my phone alarm just in case.
March 12, 2014