Rated 5 out of 5 Great Stay and Staff
I missed my flight to Tokyo and was put up at the airport Sheraton for the night. Upon checking in the staff asked what brought me to Chicago, and I informed them I missed my connection and was not too happy with the airlines. Within 15 minutes of getting to the room I received a desert and a note from the front desk staff (Sue, Jen and Jinal) to brighten my spirits. Completely unexpected but greatly appreciated gesture! The great staff was followed up by a very clean, modern, and comfortable room. Great hotel and highly recommended for business travelers!
April 28, 2013
Rated 2 out of 5 by JAF1013 Not able to sleep all night due to heater & no Platinum breakfast offered
So my spouse and I stayed here 12/29 -12/30. We had settled in and after a while, late at nite of course, there was a loud sound coming from the wall. We didn't sleep much that night and did advise front desk while checking out. We were told we would get extra points for the inconvienience (don't remember the amount).
Also we asked about us being offered breakfast since I was a Platinum member and were told that was not included and we were not eligible. Worst service I've received at a Sheraton and am not happy. Will be contacting SPG corporate directly.
December 30, 2013
Rated 1 out of 5 by michal234 smelly room
the room had a terrible smell also i was charged for parking which is not the norm
November 12, 2012
Rated 5 out of 5 by Robin01 Outstanding
I am a flight attendant for a major airline for 24 years, and I have stayed in a lot of hotels over the years. Some were good and some not so good. I commute from CO and work out of Chicago therefore when I stay in hotels in Chicago it is at my expense. So I always look for good deals.
When I arrived at this Sheraton hotel I was amazed at the quality hotel. The rooms are all suites with a bar area, seating area with a flat screen tv, a very comfortable king size bed with a second flat screen tv and a very retro up to date bathroom and decor throughout the suite. It was clean, comfortable and roomy.
The staff was very courteous and attentive to each guest. I highly recommend this hotel to anyone. You will be very happy you stayed there.
September 25, 2012
Rated 4 out of 5 by NoName2013 This hotel...
In general the place is exactly what you expect from a hotel. I was there for a conference.
Probably the biggest disappointment was the wireless internet for which they charge $9.95, especially since I have stayed at other Sheraton and it worked well. It will work in the lounge area of the room, but not in the bedroom. Also, the speed was horrible when I was conencted that I could not remote connect to my work. Their IT oncall support staff were useless and informed me that someone would contact me in the next couple of hours...no call received.
September 12, 2013
Rated 5 out of 5 by Yogi Great O'Hare Hotel
This is not a new hotel, but its rooms are very well appointed - large front "suites" - comfortable furniture and beds - the only draw back is rather small bathroom.
The staff is super friendly (some seemed to be new to the property) but all were helpful.
Not much by way of platinum recognition - but this is a small matter for business travel.
The food at the hotel is fine - although the large open atrium makes for a rather loud and not too intimate experience.
Easy to get to and from Chicago O'Hare.
I liked this hotel and would return.
September 22, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average Sheraton
The Sheraton O'Hare Airport location is just an average Sheraton. There's nothing really wrong with the hotel, but it lacks the amenities that would make it a great hotel. In particular, the hotel is in need of renovations - which are slated to take place in Sept 2011 - March 2012. After the renovations, the hotel might be more appealing to business travelers.
The hotel food options aren't so great - the restaurant is less than adequate - but if you have a car, there are some good choices nearby.
The hotel is an all-suite hotel, so that's helpful for families or groups. And parking was relatively cheap for Chicago hotel parking. A nice plus if you have a car.
Overall, the hotel was okay - but I'd love to see what it's like after renovations.
April 5, 2012
Rated 5 out of 5 by Bananapie You saved my life !
I checked in at the hotel unexpectedly due to a flight cancellation and i called the hotel front desk to see if the hotel restaurant is still open. She said the restaurant will close in five minutes and there are no restaurants opened in the area. When i got there, she had the hotel restaurant put together a plate for me and she personally delivered it to my room with a thankyou card. I cannot more happy. She is truly a savior. She is the the girl with brown hair, glasses and a very welcoming smile. Her name is either Ovii, Samea or Cieciy
February 2, 2013
Rated 2 out of 5 by Erica31 Airport Shuttle
We initially had a bad experience when we entered our room and it smelt very smokey. However, we went back to the front desk and we were upgraded rooms and treated excellently.
We were not impressed with the airport shuttle, which is the reason we stayed there.The driver of our shuttle to the airport was rude and put off that we were flying internationally so we had to go a different terminal than the other guests. On our return flight, our plane was delayed over 7 hours and when we called to get a shuttle to pick us up, no one answered so we had to pay for a taxi to get back to the hotel to get our car. When we arrived back, we couldn't get out the the parking area with our ticket and were asked to pay so I had to run inside and get that fixed.
July 15, 2013
Rated 5 out of 5 by Austonian Convenient Location to O’hare
OVERALL IMPRESSION: I recommend this property to travelers who need access to O’hare or who are looking for a more economical choice in the greater Chicago area. This Sheraton is located at O’hare and you can take the hotel shuttle to the CTA Blue Line (train) which is about 2 mi away. From there, you can take the train into the city (45 min).
SPG RECOGNITION: I believe all rooms are technically suites, but SPG Platinum members will receive high floor and breakfast in the morning.
THE ROOM: I found the room to be consistent with the Sheraton Suites brand. Furnishings and decore are a little older, but for the price, this hotel is still a good value.
EXCEEDED EXPECTATIONS: Location to O’hare and shuttle services.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 5 out of 5 by Mom58 Bachlorette Party
We only stayed one night as the central location for everyone to meet for a bachlorette party. We loved the room, great space in bedroom in back and living room up front with everything you could need. We requested a table and chairs for a project in the room and it was delivered on time. We had 9 people in the room at one point and had plenty of space in the living room to enjoy cocktails and food. After everyone left, we enjoyed the comfortable beds and relaxed atmosphere. I would definitely come back here instead of a hotel in the city with the ridiculous prices and small rooms. We did not care about the view, just plenty of room, comfort and great price. We got all three and more here.
Great staff and hotel!! Thanks for making the night perfect.
August 11, 2013
Rated 3 out of 5 by Concerned4U2 Best Wishes Sheraton Chicago O'Hare Airport
Since my tenure in the Airline Industry with a few jobs over two decades, I have always enjoyed SPG/Starwood Hotels for my personal needs. The Sheraton Chicago O'Hare Airport (former Sheraton Gateway) was one of the best properties I have been to in terms of quality, ambience & food. Even formal preparations and check-in were usually enjoyable there!
Unfortunately this specific stay was "riddled with holes" of unusual difficulties which were disappointing for the first time. I wish you better in the future Sheraton O'Hare! Thank you!
May 8, 2014
Rated 3 out of 5 by ShoshaMan Getting Long in the Tooth
It is obvious this hotel is suffering from some wear and tear over the years. Although the rooms were great it is the common areas and the facilities that need attention.
Two items in particular concern me:
1.The interior of the elevators are in very poor condition. This causes concerns regarding the general safety and maintence of the systems.
2. There were two treadmills in the workout facility. I reported one to the front desk as malfunctioning early Monday morning. When I checkout Thursday AM this machine still had not been repaired. Although this did not directly affect me it affected quite a few others. Again, this leads me to question the general maintenance of the operations.
Will I stay here again? Yes but not on my next trip.
November 15, 2013
Rated 4 out of 5 by Sheila12345 Hotel was okay
The hotel was okay. I probably would have liked it better had the top sheet on the bed been nicer. It was stiff and hard. But what really did me in was the blood stain on the sheet. It really grossed me out. Yes it was a stain and not an unwashed sheet, but it was still discsting to have by my head. I didn't complain at the time because it was after midnight and I was tired so I slept on teh other side of the bed. The staff was all r=friendly when we needed help. The breakfast was WONDERFUL!!!
September 7, 2014
Rated 3 out of 5 by Todd1001 Check in
I have stayed at this hotel many times and am Starwood platinum. When I checked on Monday my room was not ready which was understandable. The woman at the front desk took my name and cell number and on a very cold day I went next door for lunch. I sat for a few hours and never got a call. When I walked back to the hotel, my room was ready. I don't know how long it was ready since I never was notified it was ready. That was disappointing. Also, there were issues with the parking tickets but I was more disappointed with the room.
January 23, 2013
Rated 4 out of 5 by Neoteros A bit noisy but still ok
The noise does not come from the aircrafts continuously landing at O'Hare Chicago Airport, but from the traffic on the highway nearby the hotel, as well as from the crossroads right outside the hotel parking.
Besides that, it is a new building, with nice common areas, nice rooms, good Club Lounge, friendly and responsive front desk.
Honorable mention goes to Dora, still smiling after my 10th question and always very efficient.
I just do not understand why they cannot find a solution to provide laundry service also on week ends.. This is a service an airport hotel should ALWAYS provide.
The fitness center is small and a bit downsized for the potential of the hotel, while the Club Lounge guarantee a very good.
The shuttle bus serviced rom/to the airport is outstanding.
July 13, 2013
Rated 5 out of 5 by FoodNut Remodel and Location are Terrific!
Needed a hotel close to the airport and this Sheraton was recommended by my sister who stays here occasionally when traveling internationally. The staff was so helpful in securing a terrific corner room, the courtesy shuttle driver was very cheerful on an early morning trip to Ohare, and The Club Room offered a delicious assortment of breakfast and early evening treats! I even enjoyed an outdoor meal at Harry Caray's,(just behind the hotel) and walked around the business park for some exercise while visiting. Thanks!
August 8, 2012
Rated 2 out of 5 by SteveCC Bad experience
It was freezing out and the bus shuttle was not showing up at O'Hare, so I had to take a taxi to the hotel. This was the second time that's happened, both times were between 11 PM to Midnight. I had a very early wake up call which never came. Luckily I woke up on my own and rushed to get on the shuttle in time to make my flight. I didnt have time to stop at the desk and let them know about the wake up call. That's also happened to me before at this hotel. If I stay here again, I'll set my phone alarm just in case.
March 12, 2014
Rated 5 out of 5 by Lincoln08 Quiet, comfortable hotel with an exceptional staff
We stayed here with other out-of-town guests for our son's wedding. Dawn in sales made setting up a block of rooms so very easy and was a pleasure to work with promptly answering all my questions and addressing all concerns. During our stay we found all the staff to be most cordial and accommodating. The rooms were clean, comfortable and surprisingly quiet for proximity of the hotel to the airport. We were also pleased with the continental breakfast selections and restaurant service.
August 17, 2014
Rated 2 out of 5 by ryan212 Cold rooms, the lounge food is awful.
I stayed here for 1 night and checked out early- the place seems to have gone downhill since my last stay, for starters the room was FREEZING- it took an engineer, and 3 phone calls to finally fix the problem- then the cable went out in both rooms- figured it was hotel wide, but not the case- they had to come fix that as well- but the real kicker is the food they try to pawn off as evening snacks- it was some mystery item wrapped in bacon that was repulsive- and some cheese and crackers- but who doesn't have that? the banana bread and pastries at the pay for buffet were stale, hard even. yuck. Here is an idea the aluminum soda bottles are a nice touch- but why don't you switch to cans and actually provide edible, identifiable food rather then some leftover kitchen scraps, gross.
March 25, 2013
Rated 5 out of 5 by Rsab Wonderful facility and staff
Made reservations for a one night stay on 8/10. My flight for 8/11 was overbooked. Called the Hotel at 10PM that night to cancel the room without penalty - young lady said no problem - no charge, even though it was way past the room guarantee time of 6PM. I called back after re-booking my flight and the night manager re-instated the same reservation I cancelled earlier with a 4PM late check-out so we could rest and take the early evening flight The room and facility was excellent
August 12, 2014
Rated 4 out of 5 by LHall 2nd stay was just ok
We have stayed at the Sheraton in the past and had a wonderful stay. This time not so much. The drive that picked us up from the airport was rude and late. After standing in the cold until 12:15am, we called the hotel. They told us the driver was on his way. The driver was rude and informed us that they run every 20 minutes. Well, we waited longer than that. The room was fine, except the toilet didn't stop running water when flushed. It required several handle adjustments after each use. Very annoying.
October 31, 2012
Rated 3 out of 5 by IowaPlanner Nice facility, had issues this time
I stay at this hotel 3-4 times per year, and have always had a good experience. However, this time the computer had trouble with my registration, so check in was delayed. Then they wrote down the wrong room # on my key, so I had to go back down to the front desk and get the correct room #. Finally, after asking to have my parking vailidated twice, I was still asked to pay for parking even though it was included in my room cost. I hope they get the issues figured out before I come back for my next trip.
May 10, 2013
Rated 5 out of 5 by aadvark76 September 2014
This motel is very clean, modern, spaceous and the rooms large. I liked the couch and bed combinations in the suites. I hosted a business meeting at your site and the service was excellent, but way too much food for the number of guests in the meeting.
I brought my wife with me, and she was very satisfied with the room and atmosphere of the motel.
I was slightly disappointed that the motel did not have a pool, as I like to swim.
September 23, 2014
Rated 2 out of 5 by Dre43 Not at the Sheraton Standard
Having had the pleasure to stay at many a Sheraton, I was truly disappointed by the service. When I arrived with the shuttle, I was last of 5 guests checking in. It took the lone staffer 20 minutes to get to me. (Computer issues, baggage valet issues...) When she finally got to me, she was court, and not friendly at all. Neither did she offer any of the perks or new rewards for my Gold status... Sure, I arrived before 3PM check-in time, but I certainly was not the only one...
Yes, the hotel has underwent some nice renovations and looks pretty, but the only plug I could find was under the TV console, and the cord of my laptop stretched all the way to the desk. Not convenient in the least...
So not a terrible experience, just not the type of experience I've come to expect at Sheraton...
March 18, 2012
Rated 5 out of 5 by Melanson5 Had a wonderful overnight stay
The hotel is a great location for overnight airport stays. The staff was extremely friendly and helpful. We received an upgrade and the room was fabulous. Our member status provided us access to the Club room which was fantastic. This was definitely one of our nicest stays at a Sheraton. Short but lovely.
October 21, 2014
Rated 5 out of 5 by JennyinWI Much better than expected!
The room was very reasonable in price. When we arrived, to my surprise the 1 room was nearly two whole rooms. When you walked in the room, there was a lounge area that was the size of a regular hotel room. It had a tv, pull out couch, a couple of chairs, and lots of extra room. Then there was a 2nd room which had the king size bed in it, a dresser, and another tv. We had 2 families in the party and one was planning on sleeping on the pull out couch. This arrangement was wonderful because it was basically like having 2 rooms for the price of one! We left our car there for 7 days while we were on vacation. VERY reasonable rates for car parking, and the shuttle drivers were prompt, professional, and very courteous when dropping us off and picking us up. I wish all hotel rooms were like this!
March 4, 2014
Rated 3 out of 5 by NotAloftFan Average, perhaps outdated
Average hotel with close proximity and good shuttle service to Ohare.
Decor is outdated. Room size is good.
November 2, 2014
Rated 4 out of 5 by jrnyc Very comfortable, somewhat haphazrd room set-up
Stayed here due to a cancelled flight-- very polite and attentive front desk. As it was a Sunday night, the restaurant area was closed so I ate at the bar--the food was delicious though a strong cold draft was blowing on me the whole time I was sitting at the bar. The hotel room itself was comfortable--certainly plenty of space as it was a two-room suite. The furnishings looked a bit worn but were functional and comfortable. The refrigerator in the room was appreciated but was a small dorm-style unit that moved around in its holding space as I tried to open the door. Most odd was that there was no clock or telephone in the bedroom--very inconvenient if I had not had my cell phone to use as an alarm clock. Otherwise, this is a comfortable property and I would stay here again if the need arises.
May 10, 2012
Rated 5 out of 5 by kssjenni Outstanding Service
Could not have been happier with our stay at this hotel. The staff was absolutely amazing. Claudia in the club lounge, Susan (blonde) at the front desk, and Eugenia (spelling?) in the club lounge were all above and beyond in customer service. These three ladies should all be recognized for their outstanding service. I don't think I have ever had better service anywhere!! After a long day of travel from overseas, they made me and my children feel welcome, safe and happy. THANK YOU!!
July 19, 2013