Rated 1 out of 5 by ludo4841 Very disapointed
While my stay, the aircon failed to work (in fact temperature dropped from 21° to 14° at once. Maintenance tried to fix it unsuvvessfully and I had to insist to change room. That was done after 3 hours!!!
I also went for diner twice at your so called Japanes restaurant. Sea food was not fresh at all...
May 8, 2014
Rated 5 out of 5 by ShellBell123 Lovely staff and beautiful facilities
When I arrived at Dubai airport I the ATM machine took my card, leaving me with only a small amount of money which would not sufficiently cover my stay. My first phone call to my bank in Australia was for 12 minutes cost me 400 Dirham’s, and I still had to make further calls to Australia and local numbers in Dubai to organise to get some money. The staff were extremely helpful and understanding of my situation. My situation was really bad yet they made it easy for me with their, kind words and assistance. I would go back there and stay there again and again! I stayed in 7 hotels whilst on my trip and this hotel by far was the BEST hotel loved my stay!
The hotel was beautiful, the most comfy bed, amazing food and just so pretty!
Thank you so much!
August 20, 2012
Rated 5 out of 5 by Alain39 No special remark
I recommend this hotel for bisiness people
May 13, 2014
Rated 5 out of 5 This hotel has a stunning view!
Though one of the early hotels of this city, It has kept up with its service levels and refurbishments to make it a worthy choice for travellers. Stunning views of the creek from the Club floor room, bringing back memories of similar stays in Cairo and Bangkok overlooking the famous Nile River and Chao Praya rivers! Excellent service for Starwood Club room guests with their lounge service and F & B. Special mention to the porters and concierge and front door staff for their efficient service. Somewhat lacking was the restaurant staff at breakfast, both food and service levels can certainly be improved. And also a free bus shuttle could be added to the Dubai Mall and Mall of the Emirates too. Overall, an excellent hotel for the discerning traveller, keep it up!
November 18, 2012
Rated 1 out of 5 by SPGUS2012 Not A Hotel for SPG Platinum/Gold Members
Hotel does not offer comparable benefits to any other SPG hotel that I have stayed at. Staff was rude following check-in and withholds benefits that should be available to SPG premium guests-- staff claims this is their owner's policy! Also, Club Lounge is underwhelming, Internet speed is minimal and don't expect any room upgrading because they will claim they are sold out when rooms are still available online. Taxi's are difficult to get out front as well. Would not recommend wasting time staying at this property in future.
October 31, 2012
Rated 5 out of 5 by Lindylu08 Central city - ideal spot for Old Dubai
Sheraton Dubai Creek is very well located to all transport options - bus, train, taxi and creek. Close to historic quarters, night entertainment and access to great shopping. Aside from the Concierge who had an abrupt manner, the staff were all friendly, professional and willing to answer/assist in any way we wanted - at times, even before we needed it. I would certainly recommend this hotel for its staff, location and cleanliness. Western women should use the park beside the hotel/creek in groups of two or more only.
December 30, 2012
Rated 3 out of 5 by Javier1968 Great location but outdated
I used to stay in this hotel around 40 night a year because it's located in the city and it has this incredible and unique view of the creek which is the original symbol of the real Dubai.
Nevertheless the hotel has come in the years and is by far not up to date with today's standards in the domains of technology, lighting, service leisure & amusement. Moreover are the little details which make the big difference in a competitive market like Dubai.
A complete refurbishment and a better management is really needed.
September 25, 2012
Rated 4 out of 5 by ABHJR WiFi is substandard
WiFi does not allow use of Skype. I use Skype extensively when traveling internationally on business to control costs.
May 4, 2014
Rated 5 out of 5 by Winti78 Excellent
Nice personal welcome at the entrance and very nice reception at the counter. perfect luggage service
May 4, 2014
Rated 2 out of 5 by Paisturbo Worst SPG Experience ever!!!!
The room was awful. The A/C does not work at all and you are in the desert. The bathroom has no water pressure after two minutes and the water is impossible to get the temperature right. The hot water pipe burst twice while I was there eliminating any chance of taking a shower those days.
Ordered room service one night (Salmon sandwich and an ice cream). They called me after an hour apologizing that they sent the ice cream to the wrong room and it would be right up. Order came 10 minutes later and it was a caesar salad and ice cream. I just canceled the order and went to bed hungry.
Also, they automatically went ahead and signed me up as an SPG member from info. gathered on a business card but I already am one and now I have two separate accounts that I know I do not need.
March 18, 2013
Rated 5 out of 5 by Sealover Always great to be back
I do like to go back to this friendly hospitable great establishment. Friendly great reception from the minute we arrive at the outside gate, until we get to our upgraded suite. Every single member no matter what their function is,so friendly and helpful. Then you get this magnificient creek view, a hospitable lounge and a breakfast with great surroundings and service. We go to relax away from home, to get more than home comforts.
I congratulate the manager and all staff for wonderful service.
This hotel inspite of its many years does not fail to please. Yes, I note that location and space prevent certain additional"would like to have", like limited space around the pool, but what it provides in quality of service and great hospitality goes a long way to make up for all that.
Well done to all.
September 18, 2012
Rated 4 out of 5 by tomtom42 Well looked after
The hotel is lovely, a real gem. Not as nice looking from the outside as the newer ones in Dubai, but lovely on the inside including bedrooms. we had a creek view room, and we really enjoyed it. The staff do so much for you, and sort out any issues with no fuss. i went for my birthday, and when we got back to our room on the eve of it, they had just delivered a lovely cake to mark my special day. The pool is the one thing that could be improved, it really is too small for a 5 star hotel.
January 18, 2013
Rated 3 out of 5 by Kind1 After Reopening
I'd recommend this hotel to others for Airport proximity.. The hotel has recently being re-opened and still going through some issues to get the services up to expectations...
April 23, 2014
Rated 5 out of 5 by Tibo Excellent Everywhere!
Special note for the staff, kind, efficient, well prepared, friendly. Most of the bell boys and the concierge Mr.Sudha remember my face and my name year by year, letting me feel as in a family. Excellent reception service for quick check in and out and perfect business center. The whole hotel is clean and smells good, the rooms are large and comfortable, fresh towels and bed every day. Great breakfast buffet. Fantastic location. I always come back and feel at home! Thank you!
February 27, 2013
Rated 5 out of 5 by Mills86 Great Stay at Sheraton Dubai Creek
All the staff from the airport pickup until checkout were very professional polite and courteous. The hotel facilities and restaurants are great (especially creekside), the staff and service could not be faulted and is what other hotels should aspire too. Special mention needs to said for Julio for all the extra efforts he made to make our stay more enjoyable and Desi at the Creekside restaurant. When I come back to Dubai I am definitely staying at this property again.
April 3, 2013
Rated 5 out of 5 by Jimmy60 This Hotel is Excellent
I was re-welcomed at this hotel after 9 months of renovation and I felt at home. I cannot describe the assistance and responsiveness of the staff. My recent stay was truly A OK.
April 16, 2014
Rated 3 out of 5 by Ditto This hotel does not deserve 5* rating
The club room was tired, the carpets in the room,hallway and by the lifts need cleaning. The room had an unpleasant smell. The breakfast was very disappointing. The eggs were left out and cold, not very pleasant when eating "eggs benedict"! Having complained it then took 20 minutes to replace by which time we were no longer hungry! The staff on the other hand were very pleasant and I would like to thank them for everything that they did to make our stay pleasant.
December 21, 2012
Rated 3 out of 5 by rotorblade Great restaurants but overcrowded club lounge
Nice location over looking the creek, this hotel has a couple of very nice restaurants, the Indian one in particular is excellent. Club lounge is way too small for the number of clubrooms and consequently very loud and not relaxing. Staff very pleasant and helpful though. There were refurbishment works going on in the room next to mine from 0830 to1900 hrs every day, nobody thought to tell me this beforehand or change my room. very noisy indeed.
November 18, 2012
Rated 2 out of 5 by Tasho Not worth The Price
The staff and service was very nice and attentive. The quality of the food was good in all restaurants and room service. The hotel needs some serious renovation, it is extremely expensive for the kind of rooms it offers as well as the quality and looks of the facilities. I will definitely not stay unless I have no other choice. Dubai is full of other hotels that offer by far better facilities, and they are 4 star hotels with much better prices.
February 9, 2013
Rated 5 out of 5 by Beebs234 Great wekend
From the moment we arrived, the hotel service was wonderful. The care and attention was top class! We enjoyed the ambience and quiet atmosphere, had coffee in the lobby, listenig to lovely piano music and generally appredciated the venue. Close to the Creek and lots of interesting places to visit and walk to during the day and night. Boat tours and taxis are plentiful and take you to wherever you want to go to explore! Will go again soon!!!
December 23, 2012
Rated 5 out of 5 by Ausnext Dubai Creek Sheraton
We stayed on points and got a nice club room. Classic in style and kept up to date very well. Very nice public and restaurant facilities. Excellent pool for some laps. Breakfast could be served until noon as many arrive in the night. The nice restaurant on the creek is closed from 3-7pm, whereas that's the perfect time the enjoy a drink on the terrace. Check in is very slow, although the staff is very helpful, must be an outdated system.
November 25, 2012
Rated 5 out of 5 by Malkypoo A great place to stay
The Sheraton far exceeded our expectations. The breakfast buffet was the best of any hotel we have visited in our world travels. The hotel staff was courteous and most helpful and cooperative. After the first day, the buffet and happy hour staffs remembered what we liked to drink. The hotel's attention to detail is a tribute to the management. If ever we chanced to be in Dubai again, this hotel would be our go to place.
December 28, 2012
Rated 2 out of 5 by SAM84 improvement
We checked in two in the room there was only one pair of slippers and bathrobes which we had to call and ask for more.
There was no toothbrushes in the bathrooms.
The refrigerator was not working and they repaired which was still not working didnt call again as it was late and the next day we left.
The total experience was not good as it had been a while I had not come and I was not happy with the quality of the Room.
May 27, 2013
Rated 5 out of 5 by wolfinmotion Relax and recover during business or on vacation
Staff are key, and at Sheraton Dubai Creek the staff are professional, genuine, and helpful in every way. Rooms are clean and well-stocked with everything necessary. The breakfast buffet is first class and covers the cuisine of the world.
The pool patio is spacious, quiet and very comfortable. The fitness facility is clean and has state of the art equipment. Sheraton Dubai Creeik is a fantastic place to stay in Dubai.
February 20, 2013
Rated 5 out of 5 by Tricia12 Thank you
We were a group of 6 adults and 3 children and were all catered for and well looked after by the professionally trained staff. The hotel is very clean and comfortable,just a little old but renovations are being planned. We had great views from our Creek View Rooms and amazing value and service from the Club Lounge.Breakfast was the usual full buffet and very good. We would highly recommend and would stay there again.
October 24, 2012
Rated 1 out of 5 by Saller This Hotel has downgraded terribly
The property has deteriorated miserably in service and appearance. We found the breakfast tables in the restaurant were never cleaned from the day before and even when someone left and we were the next sitting, the tables were not even wiped. The cutlery and specially the crockery did not match. We were given red wine glasses for white wine or for anything we ordered, even for a brandy shot - the staff were rude, short tempered and had limited service atticate as well as atticate all round. The only area that is still the same and very efficient and probably makes us and many other regulars return this property is the business room and the concierge service. The duty managers never responded to any of our requests or even had the decency to return or acknowlege our calls. All is all I was very disappointed with the level of staff atticate and lack of training and good manners.
March 20, 2013
Rated 5 out of 5 by AlexandLeash Great stay
Everything from the checking in to the general experience of the stay was excellent. With helpful, very cheerful staff, to the convenience of the 'club' room facilities. The 'club' room standard is a must with a bigger room, great views over the Creek and the 'Club' room lounge at your disposal all day. The complimentary airport transfers makes life a bit easier, especially on arrival. I would stay again.
April 8, 2013
Rated 4 out of 5 by twowings66 great hotel , noisy rooms
Great hotel , services and features.
Rooms does not met the expections for a hotel of this level.
Even if located at 10th floor, your relax is disturbed by the rumors comings form the main street in front of the hotel.
Noise insulation is poor.
If the room is located near the lifts, (like mine) the situation is terrible.
Moreover, I was forced to change my room due to a baby that was crying all night.
December 17, 2012
Rated 5 out of 5 by EGraham Ms.Graham
This was a wonderful hotel. Very clean and the staff were very friendly and on their toes. Someone was always there to help and answer any questions with a friendly smile. The breakfast buffet was great. Everything you could want was there for the eating. Service as usuall prompt and with a smile. Your close to all sites, shopping and minutes from airport. ; ). Enjoyed my stay and would recommend.
September 2, 2012
Rated 5 out of 5 Concierge Room A Must
Arrived evening of November 15, with the Sheraton Concierge transfer car waiting for our arrival. Beautiful airport and hotel setting...everything seems new, less than 10 years old. Our room was ready for our night...clean and all amenities in place. I don't care for the lounge to be on the main floor of the hotel, rather than on our flloor...not a convenient access. Our concierge was exceptional. He saw us from a distance on our first morning, and called me by name. That's a great welcome for being in another part of the world. He had our morning tour and afternoon Desert Safari ready and made it flow beautifully. The restaurants and pool were great assets to this property. The staff kind and helpful for those of us who need to use the facilities after checking out and waiting for late night/early morning departures. Nothing but good things to say about this place. I highly recommend it.
November 19, 2012