Rated 5 out of 5 by caladonia Location
This is was my first visit to a Sheraton hotel in dubai having stayed in the Address downtown a couple of weeks before. The acutal decor of the hotel and especially the room is 'tired' a bit like a older lady who requires a bit of a 'facelike' which I believe is being started soon, However if the 'surgery' is a success I believe this could be one of the best hotels in Dubai as the location , the one thing that you cannot change, will excell and not disappoint. Good luck with the renovation and I cannot wait to come when completed to see the final result.
June 9, 2013
Rated 5 out of 5 by ShellBell123 Lovely staff and beautiful facilities
When I arrived at Dubai airport I the ATM machine took my card, leaving me with only a small amount of money which would not sufficiently cover my stay. My first phone call to my bank in Australia was for 12 minutes cost me 400 Dirham’s, and I still had to make further calls to Australia and local numbers in Dubai to organise to get some money. The staff were extremely helpful and understanding of my situation. My situation was really bad yet they made it easy for me with their, kind words and assistance. I would go back there and stay there again and again! I stayed in 7 hotels whilst on my trip and this hotel by far was the BEST hotel loved my stay!
The hotel was beautiful, the most comfy bed, amazing food and just so pretty!
Thank you so much!
August 20, 2012
Rated 5 out of 5 by Been1010 Excellent customer care
the staff members were very courteous and helpful. Quality of service was also excellent . The breakfast buffet had a wide choice and display was well organised. Pork was kept separately and all was well labelled.
Buffet dinner at the Japanese restaurant was a marvellous experience.
June 2, 2014
Rated 5 out of 5 This hotel has a stunning view!
Though one of the early hotels of this city, It has kept up with its service levels and refurbishments to make it a worthy choice for travellers. Stunning views of the creek from the Club floor room, bringing back memories of similar stays in Cairo and Bangkok overlooking the famous Nile River and Chao Praya rivers! Excellent service for Starwood Club room guests with their lounge service and F & B. Special mention to the porters and concierge and front door staff for their efficient service. Somewhat lacking was the restaurant staff at breakfast, both food and service levels can certainly be improved. And also a free bus shuttle could be added to the Dubai Mall and Mall of the Emirates too. Overall, an excellent hotel for the discerning traveller, keep it up!
November 18, 2012
Rated 1 out of 5 by SPGUS2012 Not A Hotel for SPG Platinum/Gold Members
Hotel does not offer comparable benefits to any other SPG hotel that I have stayed at. Staff was rude following check-in and withholds benefits that should be available to SPG premium guests-- staff claims this is their owner's policy! Also, Club Lounge is underwhelming, Internet speed is minimal and don't expect any room upgrading because they will claim they are sold out when rooms are still available online. Taxi's are difficult to get out front as well. Would not recommend wasting time staying at this property in future.
October 31, 2012
Rated 5 out of 5 by sophos26 Renovation
I have returned to the hotel after it has been renovated and I was delighted to note that the overhaul extended beyond the facilities to include service and staff .
This hotel is my first choice when visiting Dubai
If Turkish coffee were available it would be ideal
May 30, 2014
Rated 5 out of 5 by Lindylu08 Central city - ideal spot for Old Dubai
Sheraton Dubai Creek is very well located to all transport options - bus, train, taxi and creek. Close to historic quarters, night entertainment and access to great shopping. Aside from the Concierge who had an abrupt manner, the staff were all friendly, professional and willing to answer/assist in any way we wanted - at times, even before we needed it. I would certainly recommend this hotel for its staff, location and cleanliness. Western women should use the park beside the hotel/creek in groups of two or more only.
December 30, 2012
Rated 4 out of 5 by dubaiVisitor Stayed 3 Nights April 2014
First off, book the hotel on liine, do not use a Travel Agent as you will pay more. The hotel overall is beautiful, the staff was also beautiful, friendly, and extremely courtesious. Room Service was great and all support staff were excellect. Bad points: the tv service is not good, it is sattelite and it "hangs" for anywhere from 5 to 35 seconds and then resumes so if you are watching a good movie, be prepared not to see all of it:) They had no male massuse on duty so had to go to another hotel for a massage and a/c in room kept leaking water into the hall by the bathroom. After two attempts to fix it, the Management offered to move me to another upgraded room, which was great, but I declined as I only had one more night anyway. Overall it is a beautiful hotel, with great people and service. They even let me check in 3 hours early.
April 21, 2014
Rated 3 out of 5 by Javier1968 Great location but outdated
I used to stay in this hotel around 40 night a year because it's located in the city and it has this incredible and unique view of the creek which is the original symbol of the real Dubai.
Nevertheless the hotel has come in the years and is by far not up to date with today's standards in the domains of technology, lighting, service leisure & amusement. Moreover are the little details which make the big difference in a competitive market like Dubai.
A complete refurbishment and a better management is really needed.
September 25, 2012
Rated 3 out of 5 by Boss12344 Complaint
Uncooperative and unfriendly reception staff
June 7, 2014
Rated 2 out of 5 by Paisturbo Worst SPG Experience ever!!!!
The room was awful. The A/C does not work at all and you are in the desert. The bathroom has no water pressure after two minutes and the water is impossible to get the temperature right. The hot water pipe burst twice while I was there eliminating any chance of taking a shower those days.
Ordered room service one night (Salmon sandwich and an ice cream). They called me after an hour apologizing that they sent the ice cream to the wrong room and it would be right up. Order came 10 minutes later and it was a caesar salad and ice cream. I just canceled the order and went to bed hungry.
Also, they automatically went ahead and signed me up as an SPG member from info. gathered on a business card but I already am one and now I have two separate accounts that I know I do not need.
March 18, 2013
Rated 4 out of 5 by Rocky68 Nice and renovated hotel at the Dubai creek
Good place to stay if you want to be close to airport at the Creek.
Good restaurants (Japanase, Indian, Italian)
Usually fair prices for an hotel in this category.
June 1, 2014
Rated 4 out of 5 by Bishop0918 Satisfying Stopover
Excellent hotel with friendly staff and great refurbishment. Vivaldi restaurant also good experience for an early dinner.
We are returning in August for another stay!!
June 1, 2014
Rated 5 out of 5 by Dannybr Sheraton Dubai Creek
We could not fault our stay with. From the time we arrived until we left we were treated like royalty. My wife and I were pleasantly overwhelmed .
Our meals including breakfast were excellent with a good range selections.
May 25, 2014
Rated 5 out of 5 by Sealover Always great to be back
I do like to go back to this friendly hospitable great establishment. Friendly great reception from the minute we arrive at the outside gate, until we get to our upgraded suite. Every single member no matter what their function is,so friendly and helpful. Then you get this magnificient creek view, a hospitable lounge and a breakfast with great surroundings and service. We go to relax away from home, to get more than home comforts.
I congratulate the manager and all staff for wonderful service.
This hotel inspite of its many years does not fail to please. Yes, I note that location and space prevent certain additional"would like to have", like limited space around the pool, but what it provides in quality of service and great hospitality goes a long way to make up for all that.
Well done to all.
September 18, 2012
Rated 4 out of 5 by tomtom42 Well looked after
The hotel is lovely, a real gem. Not as nice looking from the outside as the newer ones in Dubai, but lovely on the inside including bedrooms. we had a creek view room, and we really enjoyed it. The staff do so much for you, and sort out any issues with no fuss. i went for my birthday, and when we got back to our room on the eve of it, they had just delivered a lovely cake to mark my special day. The pool is the one thing that could be improved, it really is too small for a 5 star hotel.
January 18, 2013
Rated 5 out of 5 by Wishitwasbetter New Room remodel was awesome
I was very impressed with the remodel of the rooms at the Sheraton Dubai Creek but found the room uncomfortably hot from 1pm - 8pm.
With current room set, room darkening blinds closed the heat was almost unbearable.
The staff was excellent. I was not really impressed with the selection of food in the restaurants.
May 10, 2014
Rated 5 out of 5 by Tibo Excellent Everywhere!
Special note for the staff, kind, efficient, well prepared, friendly. Most of the bell boys and the concierge Mr.Sudha remember my face and my name year by year, letting me feel as in a family. Excellent reception service for quick check in and out and perfect business center. The whole hotel is clean and smells good, the rooms are large and comfortable, fresh towels and bed every day. Great breakfast buffet. Fantastic location. I always come back and feel at home! Thank you!
February 27, 2013
Rated 5 out of 5 by PACO1945 FANTASTIC HOTEL
AMBIENCE, STAFF, RESTAURANTS WAS FANTASTIC, REALLY FIVE STARS HOTEL.
May 26, 2014
Rated 5 out of 5 by Mills86 Great Stay at Sheraton Dubai Creek
All the staff from the airport pickup until checkout were very professional polite and courteous. The hotel facilities and restaurants are great (especially creekside), the staff and service could not be faulted and is what other hotels should aspire too. Special mention needs to said for Julio for all the extra efforts he made to make our stay more enjoyable and Desi at the Creekside restaurant. When I come back to Dubai I am definitely staying at this property again.
April 3, 2013
Rated 5 out of 5 by Mariusss The Hotel has a great potential business
1.change the picture with swimming pool + some umbrellas + some yachts on the back
(very poor and cheap! your excellent standard and ambiance is different)
2.Staff : too much at the front door and noone at "the lobby" snack
May 14, 2014
Rated 3 out of 5 by Ditto This hotel does not deserve 5* rating
The club room was tired, the carpets in the room,hallway and by the lifts need cleaning. The room had an unpleasant smell. The breakfast was very disappointing. The eggs were left out and cold, not very pleasant when eating "eggs benedict"! Having complained it then took 20 minutes to replace by which time we were no longer hungry! The staff on the other hand were very pleasant and I would like to thank them for everything that they did to make our stay pleasant.
December 21, 2012
Rated 3 out of 5 by rotorblade Great restaurants but overcrowded club lounge
Nice location over looking the creek, this hotel has a couple of very nice restaurants, the Indian one in particular is excellent. Club lounge is way too small for the number of clubrooms and consequently very loud and not relaxing. Staff very pleasant and helpful though. There were refurbishment works going on in the room next to mine from 0830 to1900 hrs every day, nobody thought to tell me this beforehand or change my room. very noisy indeed.
November 18, 2012
Rated 2 out of 5 by Tasho Not worth The Price
The staff and service was very nice and attentive. The quality of the food was good in all restaurants and room service. The hotel needs some serious renovation, it is extremely expensive for the kind of rooms it offers as well as the quality and looks of the facilities. I will definitely not stay unless I have no other choice. Dubai is full of other hotels that offer by far better facilities, and they are 4 star hotels with much better prices.
February 9, 2013
Rated 5 out of 5 by Beebs234 Great wekend
From the moment we arrived, the hotel service was wonderful. The care and attention was top class! We enjoyed the ambience and quiet atmosphere, had coffee in the lobby, listenig to lovely piano music and generally appredciated the venue. Close to the Creek and lots of interesting places to visit and walk to during the day and night. Boat tours and taxis are plentiful and take you to wherever you want to go to explore! Will go again soon!!!
December 23, 2012
Rated 5 out of 5 by Ausnext Dubai Creek Sheraton
We stayed on points and got a nice club room. Classic in style and kept up to date very well. Very nice public and restaurant facilities. Excellent pool for some laps. Breakfast could be served until noon as many arrive in the night. The nice restaurant on the creek is closed from 3-7pm, whereas that's the perfect time the enjoy a drink on the terrace. Check in is very slow, although the staff is very helpful, must be an outdated system.
November 25, 2012
Rated 5 out of 5 by Malkypoo A great place to stay
The Sheraton far exceeded our expectations. The breakfast buffet was the best of any hotel we have visited in our world travels. The hotel staff was courteous and most helpful and cooperative. After the first day, the buffet and happy hour staffs remembered what we liked to drink. The hotel's attention to detail is a tribute to the management. If ever we chanced to be in Dubai again, this hotel would be our go to place.
December 28, 2012
Rated 5 out of 5 by wolfinmotion Relax and recover during business or on vacation
Staff are key, and at Sheraton Dubai Creek the staff are professional, genuine, and helpful in every way. Rooms are clean and well-stocked with everything necessary. The breakfast buffet is first class and covers the cuisine of the world.
The pool patio is spacious, quiet and very comfortable. The fitness facility is clean and has state of the art equipment. Sheraton Dubai Creeik is a fantastic place to stay in Dubai.
February 20, 2013
Rated 5 out of 5 by Tricia12 Thank you
We were a group of 6 adults and 3 children and were all catered for and well looked after by the professionally trained staff. The hotel is very clean and comfortable,just a little old but renovations are being planned. We had great views from our Creek View Rooms and amazing value and service from the Club Lounge.Breakfast was the usual full buffet and very good. We would highly recommend and would stay there again.
October 24, 2012
Rated 5 out of 5 by Alain39 No special remark
I recommend this hotel for bisiness people
May 13, 2014