Rated 5 out of 5 by Medes Good stay
Conveniently located a block away from the convention center and downtown Sheraton makes you have a good time. We liked everything with the stay. We wished the mattress and pillows were more comfortable, but they were still not too bad. Staff were courteous and we did not need to follow up any requests.
June 11, 2013
Rated 4 out of 5 by KcmC Great location
We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking.
Being a busy hotel, with regular conferences and events, the valet parking is always congested. And as there is no self park, you are held hostage to the system. All other hotels we stay at where we use valet give you " full service" for your fee - that is, you have the convenience of calling down to have your car brought up so it is ready to go when you are. Unfortunately, this hotel cannot seem to manage this process. You cannot call for your car, you have to queue to request, and you are left standing around in the cold waiting. Not the last impression you want to leave with your guests.
Until this is remedied, there will always be a bad taste left with many guests, and their ratings will be impacted. Othe than this one issue, the hotel is terrific. Great facilities, great location, and good rates.
November 30, 2011
Rated 4 out of 5 by iadsea No Wall Street Journal
The Sheraton is an overall good hotel, even if staying in the dated but remodeled Pike tower. However, I have requested a Wall Street Journal rather than the typical USA Today multiple times (as a Platinum Member) and have never had the request fulfilled. A business hotel should have the WSJ.
October 22, 2011
Rated 5 out of 5 by Danny45 great location.....courteous service
Sheraton Seattle is in a great location - within walking distance of Pike Place Market and the light rail that you can take to the Space Needle and other sights.
The front desk staff was very courteous and honored a request to place us close to our son and his family.
June 8, 2013
Rated 5 out of 5 by sunpro Excellent location
from check in to check out the service was impeccable, the rooms very nice. I have stayed here twice now and love it!
January 16, 2014
Rated 5 out of 5 by Eddie16 Second Home
Almost every week, my wife and I travel to the Seattle and stay at the Sheraton Seattle. Great location, love the lobby, staff, and the view. They treat you very well here. Hope to use the "rooftop" pool next week!
December 13, 2011
Rated 5 out of 5 by Raymond2343 Had a great time
The Sheraton is a great place to stay. We ate at the Daily Grill a few times. The food and service is great. The last day morning breakfast the coffee was the worst we have ever had!
June 15, 2013
Rated 5 out of 5 by DateNight Nice "date night" stay
My wife & I live in the suburbs near Seattle. We had Saturday night theater tickets at the Paramount, so we decided to treat ourselves & stay in town after the show. We had never stayed at the Sheraton, but heard nice things about it so we chose to stay one night there.
The Sheraton is close to everything downtown - very convenient for our plans. The room was very nice, clean & comfortable. We loved the bed. They weren't very crowded (a snow storm was moving into the area the next day) so we didn't see too many other guests. Though we did hear a loud slam whenever a guest's room door would close. My wife used the health club the next morning & it was very nice. We headed home Sunday morning after breakfast amid the snowstorm.
One thing. I was a bit shocked at the tab for using valet parking, well over $40+ including Seattle's hefty tourism taxes & fees. There are much cheaper public parking options within a block of the hotel, so I'll make sure not to use the valet again.
But otherwise we had a very enjoyable date night stay after the theater. We just might do that again!
January 18, 2012
Rated 3 out of 5 by Jackie271 Late, But almost Worth the Wait.
The only negative I have for the hotel is that our room was ready for us 2 hours later than promised by the front desk when we checked in. So disappointing because we made plans based on the promised time.
November 29, 2011
Rated 5 out of 5 by Lorraine21 Excellent service
The hotel had excellent facilities and a friendly staff. However, I was surprised by the rather paltry bathroom toiletry items given the price of the hotel.
April 22, 2013
Rated 5 out of 5 by Mike SWEET UPGRADE!
Wonderful stay. Used a Suite Night upgrade and was upgraded to a massive corner suite with a kitchenette, living area, dining area, two full baths.
April 16, 2013
Rated 5 out of 5 by sereneab Great hotel for enjoying a weekend in Seattle
This hotel was in a great location for a weekend trip to Seattle. We were visiting the city to go to a Seahawks game. Very close to the train station and shopping and restaurants. The room was well designed, a nice size and the bed and furnishings were all comfortable. The lobby was very welcoming, and although we didn't spend time in the lobby they've made a nice effort to make it inviting. It also has a nice restaurant, good lounge and room service. I'd stay at this hotel again and recommend it to friends.
November 5, 2013
Rated 5 out of 5 by BrutusB33 You absolutely cannot beat the value or SPG-Platinum Serivce
I've been a SPG-Gold or Platinum member for the past seven years or so, and have stayed in SPG hotels worldwide. When staying downtown Seattle, you cannot beat the Sheraton for value, service, or proximity to area attractions. They frequently upgrade me and the front-desk staff are superb in their customer interaction. The other day I stayed there, and my wife and three kids were coming from out of town to join me during my stay. The hotel was nearing capacity so the hotel desk staff apologized they couldn't upgrade me to a suite, when I made the request. I told the desk agent, Trang, that I was only asking since my wife and three kids were coming to meet me, but we would make due with a rollaway and two double-beds. She disappeared to the office for a few minutes and without going into details, she and the supervisor (she has a short four-letter last name that starts with a "P", I believe) managed to problem-solve the situation and gave me a solution that TOTALLY exceeded my expectations for the two-night stay. They easily could have said that since there were no suites available, that their hands were tied, but they took the time and extra effort to take care of me and my family, which absolutely delighted us. I split my loyalty between SPG and another major international hotel chain. With that in mind, I always see SPG (and the Seattle downtown hotel, especially) outperform their competitors when it comes to taking care of their status-level guests. Thank you Seattle Sheraton. Your staff is a model for other Seattle hotels to follow!
December 8, 2013
Rated 5 out of 5 by Holidayfun Special Deals
My stay at the hotel was very comfortable, as I expected from the Sheraton. One of the reasons I chose the Sheraton was the special deal offered on the holiday Duck Tour of Seattle. Since I booked my reservation by phone, no one by phone at the reservation site, nor at the Seattle hotel was able to give the the 20% discount. The Duck Tours were willing to give me the discount if I had the promotional code the Sheraton offered. The last time I called the Seattle Sheraton, I was told that they'd call me back. Since I never received a call back, I went ahead and booked directly with the Duck Tour as to not spoil the holiday plans I made for my sister.
December 7, 2013
Rated 3 out of 5 by Poindexter52 Horrible night's sleep
We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally.
January 5, 2014
Rated 3 out of 5 by Seahawks13 Lacking Simple Features
There wasn't a clock radio in the room.
January 14, 2014
Rated 3 out of 5 by TexasGuy Copy of review I wrote on Tripadvisor
I usually write reviews for great places or for very disappointing experiences. Here goes my review for a fairly mediocre business hotel experience.
I picked the Seattle Sheraton for a last minute business trip primarily for its location and proximity to my meetings. The lobby is nice and checking in was painless. The room was exactly as expected - your standard box hotel room. Now, the bed was unusually comfortable and comparable to higher end hotels. All things being equal, a comfortable bed is probably my number one factor that distinguishes one standard to hotel to another.
I was disappointed with their internet access, a key need when away on business. I usually seek hotels that include internet access in their rate, but when you pay $10+ per day extra for access you at least expect a good connection. Not here. I barely got above 1 Mb/s on their line. To give you an ideal, I get that on my phone and at home I get 20Mb/s. It was not adequate.
The barely warm shower – A few weeks ago I had a business trip to a very remote area of Colombia. I was surprised that even that one star hotel in Colombia had good hot water. Now, when you are at a Sheraton in Seattle, you expect hot water. Not here. I was shivering as I took my shower. Shaving with luke warm water is even worse.
Mediocre at best and that is only because of the great bed and location.
December 12, 2011
Rated 4 out of 5 by WorldTraveler Clean Modern Hotel, Great Location, Iffy Service
The lobby and our room looked great, everything was sparkling, polished & clean and the location is fantastic. You can see the Market from the corner and there is shopping, the convention center, a movie theater and more all within a 1 minute walk.
The internet was only $10, but can be VERY slow at times.
The club lounge is really nice, nice views of the city, a great selection of fresh fruits and vegetables and very helpful staff.
Overall the staff were helpful, however one day our room was just never serviced even though we had called and specifically asked for it to be serviced. We came back 6 hours later and it hadn't been serviced. We called back and asked for a new set of towels and after waiting 40 minutes, had to call again before they arrived. They did apologize, but there was no offer of a point credit or other compensation.
Others have mentioned the noise problems in the room. In our room there was a interesting confluence of factors that led to a less than desirable outcome. The doors slam shut with incredible force and noise. Several times the person in the next room would leave early in the morning, creating a startling BAAM! and shaking the entire bed. Since the bed frame in our room was not securely fastened to the wall, any movement in the bed on the other side of the wall created an incessant telegraphing rattle through the wall. The thermostat also seemed to have a mind of its own.
Overall, I liked the hotel, the location is hard to beat, but I really wish I could have gotten more sleep.
January 30, 2012
Rated 2 out of 5 by DARRYL NOISY, STARK ROOMS, NON RESPONSIVE STAFF
I am a Platinum level guest who stayed at this hotel for the first time last week. I was told at check in I was UPGRADED to a JUNIOR SUITE. I arrived on the 27th floor to find my room opposite the elevator (think noisy and you'll be correct) and when I opened the room, it was far from a suite but rather an oversized room with a sofabed and a room meeting table with 4 chairs - stark and uninviting I'd call it. I called the front desk to express my concern about being so close to the noise of people coming and going at the elevators and waited as the phone rang and rang, for over 10 minutes on 2 different attempts to reach someone. I finally gave up as I was heading out for dinner. I tried again when I came home and once again, no once answered. I had a sleepless night with noise from the guests coming and going and when I checked out I expressed my concerns to the front desk agent. She offered a few points, none of which were ever deposited, and that was it! I told her how unhappy I as with the hotel and that Id look to the Westin the future for my Seattle accommodation. She gave me a 'do what you want look'. When I went to retrieve my car, the doorman and parking attendent stood by my car for a full 5 minutes waiting for me with hand out, EXPECTING a tip for what they had done which was part of their job! I felt pressured to leave them each something, their body language and facial expressions screamed 'where is my money' and with disgust I drove away thinking I'll never, never return to the hotel. It has alot of work to do personnel wise.
November 2, 2011
Rated 5 out of 5 by ELGee2011 Centrally Located Downtown Seattle Hotel - Sheraton Hotel
Over Thanksgiving weekend 2011 I stayed at the Sheraton Seattle for three nights. I stayed Thursday - Sunday. It was a very busy hotel, centrally located within walking distance to many places including shopping, a holiday parade, gingerbread holiday house, the famous Seattle Market, The Triple Door club, etc. We had a vehicle and the hotel is easily accessed from I-5 with no trouble at all. While the drive way can get busy at times, we ordered up our car with no problem during the busiest time of the day right after the end of the downtown parade and the staff was fast and professional. Our room was a corner room in the Union St tower ending in #51. It's has a bit more room that other standard room and due to the size of that tower, it seemed like a quieter portion of the hotel. We had access to the Club Room and it was well maintained, kept clean and well staffed. We used in mainly for breakfasts which were very crowded, but the staff working the room kept it clean, refreshed and moving. There was never a wait. We used the facilities including pool and workout room. The pool is a manageable size and our kids loved splashing around. It was loaded with kids over that weekend so it was pretty packed, but that is to be expected. We used room service and it was timely and correct. The housekeeping staff was exceptional and courteous. Jin was our floor's housekeeper and she was timely, kind and nice. I have stayed here many times and would recommend it for business and/or family stays. I will tell you that it is a very large hotel so if you are looking for a boutique hotel, this is not it. But for the competitive prices I paid for a large hotel it fulfilled all our needs.
December 8, 2011
Rated 4 out of 5 by AmiK generally good experience
I was pleasantly surprised to be upgraded to a club room. The down side - the room didn't have a bed, just a pull out couch (more comfortable than most pull out couches but less comfortable than a bed - also - there were no pillows or extra blankets in the room, had to ask for those). The plus: nice view, access to the club lounge (*Very* nice). Wish I'd had more time to use the gym, which looked fabulous. Food (I was there for a conference so ate a lot of meals at the hotel) was decent. All staff were polite, professional, and helpful. Fantastic location near the water and Pike's Market and other destinations. Overall, enjoyed my experience -but next time might prefer to stick with the original (bed only) room!
July 17, 2012
Rated 3 out of 5 by Unsatisfied2157 Underwhelmed
Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time.
January 3, 2014
Rated 5 out of 5 by irritated Treated like a second class citizen
unlike other SPG Hotels the Sheraton did not allow access to the hospitality lounge because I do not belong to the " Sheraton club" . That eliminated the possibility of a quiet area to socialize with friends. I felt less than welcome.
October 30, 2011
Rated 2 out of 5 by SCAttendee This Hotel Needs Improvement
I was in Seattle for a conference. The hotel is a great location, but they seem completely overwhelmed when they have a large number of convention delegates. I was in the hotel three nights. 1) On two mornings I had no hot water in my shower. It was luke warm at best and nearly cold. 2) There was no land line internet hook up, but free wifi. That sounds nice until you try to use it. The service was so slow I gave up. In fact, I would often be timed out. So I ended up doing all my business on my Blackberry at a huge cost. 3) There was no paper on my door in the morning. Two days this was OK, as I could pick up a copy at the desk. But the third day there were no papers. I was told as a Gold SPG memeber I should have had paper.
November 21, 2011
Rated 5 out of 5 by deerisle Beautiful Property
I had a wonderful stay at this property. I was attending a conference at this hotel, and the front desk staff kindly arranged for a Platinum upgrade. The room was wonderful and clean. The service in the club lounge was excellent, and the food was on par to slightly better than other club lounges in major cities. I was very pleased with the service throughout the hotel. The location was also very nice. I was visiting in January, so I didn't get to explore too much of the city due to the weather, but the hotel appeared to be near lots of activities. There are also lots of restaurants and shops within walking distance.
I would definitely return to this property and bring my family if we took a trip to this part of the west coast.
February 18, 2013
Rated 2 out of 5 by RLHSFO71 Do SPG. Elites matter anymore?
You always market a separate check in line to expedite check n and check out. The Seattle Sheraton elite check in position isnkt roped off and it's confusing for everyone. That said it eliminates a benefit that you're promising to platinum members like myself. Example: When I'm in a hurry to check out and there's a line 20 people deep I can't get checked out in timely manner and I don't want to cut the line because its not clear to the 20 odd people in line as to who can or cannot use the spg elite desk. This really needs to be improved.
August 3, 2013
Rated 1 out of 5 by NYC2011 Disappointing
This hotel has a convenient location and I have stayed here many times on business trips. On my recent visit, when I checked out, I was rushing to pack and get to the airport and inadvertently left some clothing items in drawers in the room. I called the hotel immediately on realizing this later that night and they assured me that items left in rooms are catalogued and stored through a lost and found system (most decent hotels will do this). They assured me they would locate my items and contact me. After receiving no word, I called back and was told they had no record of my clothing items and nothing could be done to help. This is such a disappointment -- especially for a large, reputable hotel. This is both poor customer service and poor housekeeping practice.
August 22, 2013
Rated 1 out of 5 by Joooohhhnnnn Poor
I often stay at Starwood locations - lines were not properly marked and i waited 30 minutes in a SPG line get to the front and they wouldn't help me and send me to the back of the regular line to wait another 25 minutes. get to the front and have to wait over 4 hours to check in to my room. Get back that night and room services takes over two hours to be delivered. If you know it's a busy weekend ramp up your stay to properly accommodate guests spending close to $400 a night for a room. Poor management.
September 17, 2013
Rated 4 out of 5 by Holyloktar Great hotel; room keys need help
This hotel is in the city center of Seattle and a perfect location to get to anywhere. The Sound Tranzit station is just a block away where you can take the train to the airport, the stadiums and anywhere in between. It is within walking distance to Pike's Market which is always a fun place to walk. It's also within walking distance (a few blocks) to the Underground tour which is quite interesting.
I stayed at the hotel for three nights and unfortunately had to have my card re-keyed every single night. It's quite frustrating to get back to the hotel expecting to crash after a long day of work and have to go back down to the front desk to have the card re-keyed. I can sort of understand one night, but two in a row? Something needs to be fixed.
July 5, 2012
Rated 3 out of 5 by R2LOrcas Good Location Very Average
I have stayed at all Starwood hotels in the Seattle/Bellevue area and this was hands down our least favorite. It meets all the prerequisites but is uninteresting. I can't speak for all the rooms but ours was sparsely decorated (large room with no seating) small tv and nothing much more. It was loud and we didn't have hot water one morning. The lounge, bar, and daily grill all are OK. None exceeding but most meeting our needs. The location is very good for shopping and visiting the market etc. I would chose the Westin or W first. The Daily Grill is neat and the staff was friendly but seemed to be inexperienced and the food was well below our expectations. Both self-park and valet are terribly expensive, but that is someone to be expected downtown.
December 19, 2012