Rated 1 out of 5 by HotandBothered Hot and Bothered
Five co-workers and myself were attending a business meeting and booked our rooms at this Sheraton.
It was a great experience except the fact that even though it was 35 degrees out side it was a constant 72 plus in the room.
This facility uses a chiller system and the thermostats on the wall are basically fake. There are large cracks under the door to allow air movement through out the building. You cannot adjust the temp in your room.
The staff were super nice and apologetic but the room was still hot. After moving to different rooms several times they finally brought us an isolating fan to circulate the hot air.
Trying to sleep just made us Hot and Bothered.
March 4, 2013
Rated 2 out of 5 by seadawg18 Do not keep your reservations as requested
I had made this reservation for September 2013 back in January. The reservation was for a king size bed. Reservation was confirmed by e-mail in January and on the night I arrived it was not until about 11pm because my flight did not get in till then. At the hotel they told me they had given my room away and all they had left was a twin. With both my wife and I in this small bed it was not enjoyable. We were not able to get a good sleep.
Seems even if you reserve a room 9 months in advance they will not keep it for you. Will never stay in this hotel again. Pick on another chain first.
October 24, 2013
Rated 2 out of 5 by DPSmiles Great Lobby and Staff
We have been staying here for 4 years. 5-6 times in the fall during football season. The property has gone downhill quite a bit. Rooms are in desperate need of updating! Phone to lobby did not work. Shower was luke warm at best. No menus in the rooms for room service. While the bed and bedding had been updated the rest of the room was quite dirty and left alot to be desired. TV stand/cabinet was falling apart. Had to make a trip from the 12th floor to have them quiet the kids in the room next door, which they never addressed.
Our stay last weekend was somewhat disappointing and I am not sure if we will be back.
Restaurant was terrible. I paid $27 for a Cobb Salad - the avocado, cheese and bacon they were out of. Club lounge was very clean and friendly staff in the morning.
November 18, 2013
Rated 3 out of 5 by MWFT Good customer service, room cleanliness needed work
Fantastic customer service, especially at the front desk. They even called a local restaurant to confirm whether or not they were televising a sports game I wanted to watch. Restaurant staff was also friendly and attentive.
Fitness center was great, machines up to date and in good working order, good free weights section, ample room and amenities.
The room cleanliness was definitely not up to par however. There were stains on the sheets and comforter, food particles on the floor that hadn't been vacuumed, and the bathroom sink had gunk built up around the faucet and stray hairs that someone had shaved and not cleaned up. I expect more from Sheraton in terms of room cleanliness, but otherwise an ok stay.
October 16, 2013
Rated 2 out of 5 by Aguy Dissapointed
The room had no refrigerator or microwave. Toilet plugged easily and when trying to report it the phone didn't work. Even if it did work you had to pay a lot for a local call. There was a 2 inch gap at the bottom of the door so it was noisy when people walked by. Room service left the breakfast tray in the room for over 24 hours. No good place to have a cigar and drink except a terrace with steel chairs. The food was really lacking and the conference chairs were very uncomfortable. The conference rooms were not well insulated so you could hear events in adjoining rooms, very distracting. What an old run down hotel this place is. Even the sign had a dark letter so the name read "Shera on".
September 25, 2013
Rated 1 out of 5 Unsatisfactory Service
While the hotel and physical facility were fine, the service levels from the personnel were severely lacking. We were unable to find front desk representatives when needed and the airport shuttle service was unreliable. Hotel employees were not attentive to guests and were rude when sought out for assistance.
December 6, 2013
Rated 5 out of 5 by Cruizer Enjoyed Sheraton Gateway Atlanta Airport
This is a great hotel and I plan on returning. Appreciated the AAA - Automobile Club discount! Did not appreciate the rules concerning "Make a Green Choice" - as I did not use any janitorial or linen changes for the full 3 nights - yet was only able to 'earn' for 2 of the nights. If I had known this, I may have not even attempted to use the program. This was a disappointment - allow a guest to earn as they stay (not within your rules) - and why I rated the 'facilities' portion as only 'good.'
January 9, 2012
Rated 4 out of 5 by Billbo Remodeled beautifully
I was at this hotel for a convention on a Saturday for a one day convention. It has been remodeled beautifully. The sleeping room was very nice & healthy wo smelly formaldehyde carpet and the main resturaunt food was very good & fast but more quick food options right outside the convention site with more tables and chairs needed to be available right outside the convention site before and during the convention since food was not provided during the convention. The buffet following the afternoon convention in the evening was very good. Hotel personnel waiting in the entrance lobby to help people with questions when arriving for the convention was very helpful and they were very pleasant.
September 13, 2013
Rated 4 out of 5 by Cathy776 Convenient Location
Very convenient to airport, with hotel shuttle buses running frequently. Room was comfortable, bed very comfortable, bathroom very small. All staff very pleasant. Rooms very quiet, airplanes fly very close to hotel but can hardly be heard. The rooms seem to be more sound-proof than other hotels, because noise from neighboring rooms is very muffled or even unnoticeable. It would be nice to have a more affordable restaurant on-site, as the 1900 Bar and Grill is very pricey. A more affordable option would be to walk across the street to Ruby Tuesday. All in all, a comfortable stay, and I would return again.
July 6, 2013
Rated 2 out of 5 by Ytalks Update & Improved Service Needed Now
Restaurant staff was woefully slow, and the menu was sub-par. Our party walked across the street to a chain restaurant as a much better option.
The elevators are slow... might seem a little ticky-tacky, but these are pretty bad.
While the lobby looks nice, that is where the extent of the acceptable decor ends. Guest rooms are outdated with phones from the 80s, and air-conditioning that just didn't cut the mustard.
We also held a meeting on the property. While the on-site meeting staff was curteous and quick to meet our needs, the meeting room's carpet was made of individual carpet squares that were not glued down, kept curling up, and created a significant tripping hazard.
All in all, find a different hotel to stay at, ... and the Sheraton brand should be embarassed at this property.
November 11, 2013
Rated 4 out of 5 by CCradio104 Hotel was fine but beware of transportation
I stayed at the hotel on a layover from the airport. We got in late and my wife, who was pregnant and naseaus, needed something to eat and was not up for walking. The closest place was a restaurant directly accross the street from the hotel. (Although the next day I noticed a cafe sign in the hotel so they may have had food. Not sure, I wasnt told about it when asking the front desk.) The desk told us the hotel shuttle might not take us down their driveway so I had to use his friend at the cab company. $8!!!! to go to the end of the driveway! Horrible taxi partner that preys on tourists. Be carefull!
October 23, 2012
Rated 3 out of 5 by PageantPenny Great staff, good room, poor facilities
The staff were exceptional. Everyone answered my questions and were friendly. However, I did not like the fact that there were only 4 elevators for the 12 floors during this busy event. We were almost late for a couple of our competitions. We tried the stairs and they did not lead us to the ground floor. Only the staff stairs were accessible to the ground level and were not supposed to be used by guests. No vaccuming was done during our three days but housekeeping made sure we had plenty of towels, toiletries and coffee. Would like to have had a fridge as part of the amentities without charge.
August 5, 2013
Rated 2 out of 5 by TheCritiquer61 Quality needs improvement
The quality of food offered in the Club Lounge is not what i expected. We have been at this hotel every year in January for the same meeting and I was appalled at the lack of quality food for breakfast and the evening snack. This is certainly not the quality of expectation. Also, the computer in the Club Lounge never worked. The Internet was down and was never restored during my 9 day stay. I reported it the first day I arrived and when I left it still had not been repaired. The internet was non-functional several times in the hotel lobby as well. The staff was very friendly even working under the constraints that exist in this hotel. Unless the quality improves I will not stay next year.
January 19, 2013
Rated 4 out of 5 by ajm33 great view of the planes landing from the club lounge
i enjoyed the sereness of the lobby area with its water feature, natural lighting and fresh flowers - great area to read and grab a cup of coffee. even though it is an airport hotel i did not experience any jet noise from my room or the lobby. it is an older hotlel and did notice a few bruises on the property but the staff was gracious and accomandating - first impressions are often lasting impressions and LaSonja at the front desk hit a homerun. a major problem for me was the fitness center - no free weights or kettle balls - not everyone is that into cardio - and was a bit puzzled why the bathroom door was locked - had to leave the fitness center. overall, enjoyed my stay at a great price.
May 30, 2012
Rated 2 out of 5 by blahblah98 Awful service
I have stayed in this hotel three times(not my choice) and I have had multiple problems every time. The internet, besides having to sign up every single day(activation code never works), it is stupidly slow. I have to wait at least 10 minutes for the water to warm up before taking a shower. The toilet never flush well. The printers in the facility are either not working or out of ink. Last time I had to wait, 2 hours for them to clean up my room and get it ready, even though I told them my arrival time before hand. I could go on for a while, but you get the point.
September 22, 2013
Rated 3 out of 5 by ridr Noisy Neighbors in 1236
Everyone was very nice except for the woman in the Club Lounge. She was sitting and reading the newspaper when I entered for breakfast 12 minutes before it ended. She was visibly put out and there was only a few scrambled eggs, one slice of bread, no bacon, very little OJ, no yogurt and a few pieces of melon left. I had to request she get more bacon which she did reluctantly and kept repeating, "We close in 5 minutes". If you close in 5 minutes (which was really 10-11, then I would think that mean you are open. She DID have her tip plate displayed! Other people came and she was very upset.
June 12, 2012
Rated 4 out of 5 by mommaT This hotel is fine if there is not a convention or any event where everyone has to be somewhere at a certain time...
The hotel was fine as far as staff and being clean however, the elevators are not able to carry everyone at the hotel for a convention, pageant or any event where everyone has to be somewhere at a certain time OR as far as checking out of the hotel after the event is over. The stairway doors set off an alarm every time they are opened and it is impossible to carry all of your luggage down 9 flights of stairs!! We were at the hotel for a beauty pageant and you had to leave your room and wait for an elevator for approx. 10 minutes just to get to the 2nd floor where the pageant was being held in the ballroom. That is the only complaint we had about the hotel but that is enough to keep us from going back there.
August 5, 2013
Rated 1 out of 5 by GrandmaNancy Not Happy
The guest room smelled like mold; i asked for a 7:00 a.m. wake call for the morning of June 20th and never received it - when I checked in on the afternoon of the 20th I was asked if I wanted a wake-up call and I gave her the time - she said "one less thing to worry about, your wake-up call is done" and then I never received it; every time i went to the snack bar on the Lobby floor no one was there and when there was someone there and I wanted a glass of wine, I had to go to the bar to get it and then was told they only took credit cards - i put up a little fuss and they took cash.
June 21, 2013
Rated 4 out of 5 by SilviaFan Silvia is a blessing!
I frequently stay at the Sheraton Gateway Hotel in Atlanta. Sheraton is very fortunate to have Silvia working as their front desk check in agent. I always hope she will be the one to check me in. She knows just what I need and has everything ready and waiting when I arrive. Silvia always addresses me by my surname, which I always find very respectful. Last week when I stayed there, I was in need of a stamp. I tried the hotel gift shop but they were out. Silvia offered me one of her very own stamps. This went above and beyond the call of duty! Sheraton, you have a gem of an employee!
December 3, 2012
Rated 1 out of 5 by bruce07 disappointed this visit
I rarely write an unsatisfactory review, but I recently stayed at Sheraton Gateway and everything was great. Beds were comfortable, clean and the bathroom was very nice. This visit, the bed pillows smelled, the bed skirt was half off the bed on the floor, and the bathroom trash can had trash in it , candy wrappers. I felt like overall the room was unclean. I love the convenience of the Park and Fly service and I will stay with Sheraton Gateway again. However, I thought you would like to know about the condition of the room so hopefully the next guest will not be disappointed. Thanks
July 2, 2012
Rated 1 out of 5 Just Sad
Im not sure why this property is even open. Paid extra for club floor on to have a commode that felt like it was going to fall over. Noisy hallways and room. Bar that closes at 11:45pm. And the gall to charge 4.00 for coffee if you didn't order the oh so sad buffet. How can screw up gravy in the south. Curdled and greasy. Way over cooked scrambled eggs and a sloppily attired waiter. And upon check out and noting the issues I received "free" parking. But upon exiting the lot the card I was given for free parking didn't work so I had to put out a final 12.00 to end a horrible stay.
April 30, 2013
Rated 5 out of 5 by Lynn67 This hotel exceeds expectations
The hotel is beautifully designed with rich, welcoming colors, textures and furnishings as you arrive. The staff was immediately attending to a tired travelers needs. The room I stayed in was also a welcoming
fresh and restful decor.
The bed offered comfort for royalty with it's plush comforter and selection of pillows.
Everything about my stay exceeded my expectations. I was delighted with the above average coffee service in the room and the little cafe in the lobby area!
I will definately recommend this hotel to friends and look for similar Sheraton's in my future travels.
February 11, 2013
Rated 1 out of 5 by noneya143 Employees need to work on cusotmer service
Upon arrival and check-in, the employee at the front desk was rude! Our keys did not work and so we had to go back down to the lobby, from the ninth floor, to get them fixed. There was no refridgerator in our room, our television remote did not work and the toliet did not flush properly. We found bugs in our room and the wallpaper was coming off the walls at the ceiling. The only electrial outlet we could find in the room was in the far corner or in the bathroom. Very inconvienent. This made for a fairly stressful and uncomfortable stay. For the price charged on theses rooms, this was competely unacceptable. On a much lighter note, however, the maids were extremely helpful and attentive. One maid, after noticing how long we were waiting on elevators, offered to take us down the staff elevator and even helped carry our luggage! All the main elevators were full with people trying to check out. This is understandable, but after waiting for 30 minutes trying to get an elevator, it was so nice of her to help.
November 18, 2013
Rated 4 out of 5 by NYChaCha Peaceful & Efficient
I Love staying at the Sheraton Gateway Alanta Airport Hotel. The staff are very friendly & accommodating. The decor is neat & clean. The rooms are clean & comfortable and the lobby area is never crowded and noisy. However, I prefer to book my group events directly with the Hotel Sales Staff rather than the Reservations department. Dealing with the hotel directly I've found is less of a hassle and there is better communication. I don't have to worry about mishaps and miscommunications as I have in the past with the Reservations Group Sales Dept.
September 4, 2013
Rated 5 out of 5 by artie2015 Great Staff
I have never spent so much time talking with a staff that is willing to listen to my needs and wants. The Staff at Sheraton Gateway makes my day. Most of the time when I fly in I'm in a bad mood but starting with the Van Drivers they never have their hands out looking for a tip they just want to get me to the hotel ASAP. The front desk staff is GREAT!!! to many to name check my check in history to find out who they are. Meet Nicole in the Restaurant for the first time she was so sweet she ROCKS!! I only came in to look at the menu and look at the breakfast buffet just her personality alone made me wanted to stay. Going to try a different property in the Atlanta Airport area but I was told the grass is not always greener on the other side... I will let you know on my next review.
October 8, 2013
Rated 1 out of 5 by ForReal2013 Horrible Service
While I opted to help the hotel "Go Green", in the four days I was there, my bed was NEVER made. On the third day of the bed not being made, garbage not emptied, same towels used, I went to the front desk to inquire about what "Go Green" entailed. I was told that they should have made the bed, changed the towels, refilled the coffee, and emptied the trash (which at this point was overflowing). The front desk personnel seemed unphased by my astonishment of the lack of service (barely looked up from the computer screen). Someone came up with fresh towels and emptied the garbage about 20 minutes later. Next day, no one came to the room again. At least make the bed and empty the garbage! In addition, this was on the club level!
June 21, 2013
Rated 2 out of 5 by Nicole2008 Disappointment
Very disappointed in the additional $12 a day parking! Another disappointment was the TV programming at the hotel, my husband and I were there for my daughters pageant and he wanted to watch the football game. The first thing he did was check to see if that channel worked. It did! As soon as the game's scheduled time came on the channel got disconnected! We called down stairs and they said that it shouldn't do that, a man came to check the tv, wasn't very nice and seemed aggravated, then came back to say sometimes they block off games! We were very disappointed, I can't imagine paying over $100 a night and getting those problems! Then to top it off only FREE wifi in the lobby! The prices for wifi were outrageous! We have never had to pay for wifi at another hotel! Needless to say we won't be back!
October 16, 2013
Rated 3 out of 5 by Bdrdex No Soap -- And sorry but you will miss the shuttle
Started with no soap in room 424. Can't wash hands or bathe. Interesting concept.
In checking out and asking for receipt I was told..."it will be a minute before I can print this so if you were hoping to catch the shuttle -- you'll miss it". It was 6:45 in the morning - a normal check out time. Even the gentleman behind me shook his head. We both waited for the next shuttle.
November 8, 2013
Rated 4 out of 5 by LetMeSleep2012 Convention Central
When I originally check in the front desk employee didn't recognize me as a gold member and place me on a floor where the heart of a convention people were located. I went down stairs and the manager apologize and switch my room to a much quite floor honoring my status. Also in the club, employee Xavier went above and beyond when a guest let non-members in the room who took a lot of the night time goodies, he went down stairs and help me out with some crackers with the cheese and cracker plates. I really want to acknowledge him for his superior customer service.
October 30, 2012
Rated 1 out of 5 by Jordan5 Far below standards of any Sheraton I've been at.
My bigest complaint was that the WiFi did not work in my room at all. I spent from 5pm to 9pm going back and forth with IT helpdesk and hotel staff to fix the problem. Nothing was done that resulted in my WiFi working properly or being accomodated a different room so that I could use a different WiFi source. - This was something that the IT specialist said may have to be done. This issue resulted in my not getting a project completed in time for work as I had planned.
The workout facilitiy is far below any expecations for anyone trying to get a light workout in on a one night lay over. You are better off doing some sort of creative workout in your room then using this facility.
The hotel staff when I arrived was friendly and did their best to be quick even though there was only one employee working the desk with a lot of people checking in and asking questions at the front desk. Checking in took around 10-15 mins, which is way more than the average of my experience for SPG hotels.
Hotel shuttle was a good experience.
If you need a comfortable, efficient hotel to get some work done on a one night lay over reconsider using this Sheraton.
April 7, 2012