Rated 5 out of 5 by LetMeSleep2012 on the come up
good people, good stay. really appreciated the late night staff. But you got to get rid of the Jelly Beans as a platinum award
November 9, 2014
Rated 5 out of 5 by Cruizer Enjoyed Sheraton Gateway Atlanta Airport
This is a great hotel and I plan on returning. Appreciated the AAA - Automobile Club discount! Did not appreciate the rules concerning "Make a Green Choice" - as I did not use any janitorial or linen changes for the full 3 nights - yet was only able to 'earn' for 2 of the nights. If I had known this, I may have not even attempted to use the program. This was a disappointment - allow a guest to earn as they stay (not within your rules) - and why I rated the 'facilities' portion as only 'good.'
January 9, 2012
Rated 1 out of 5 by Sunshine89 Terribly disappointing
This property falls short of what I expect from SPG. Terrible outdated room (417), lights did not work, lampshade had brown stains all over it, and the walls were paper thin. I did not get SPG recognition, in fact the check in staff could not even find my reservation with my confirmation number and did not attach the stay to my account. No emailed receipt as requested. I had to ask for the breakfast that was included with my rate and the breakfast staff showed up late. Completely unacceptable and I will not be back.
October 10, 2014
Rated 3 out of 5 by Mw33 Staff good, room not so much
staff was attentive and polite, my room had several issues. A/C wasn't working properly, irritatingly cycling every couple minutes, (interrupting sleep).
carpet was soaked in a 10 ft radius. Staff did address when notified, but put a loud drying blower in to dry carpet. Too noisy to run while room occupied. Bathroom door jammed on tile and wouldn't operate properly. Phone by the bed didn't work, but the one across the room started ringing at 1:45 am. a few other minor issues with the room, but was there for business and didn't have time to ask for room switch. Breakfast buffet and staff was very good.
July 13, 2014
Rated 4 out of 5 by flyspg Noisy lobby
Maybe because of closing to ATL airport, the lobby was always noisy and pool were full.
Nice location to ATL airport.
(BTW there is a Westin properties nearby)
November 5, 2014
Rated 4 out of 5 by Cathy776 Convenient Location
Very convenient to airport, with hotel shuttle buses running frequently. Room was comfortable, bed very comfortable, bathroom very small. All staff very pleasant. Rooms very quiet, airplanes fly very close to hotel but can hardly be heard. The rooms seem to be more sound-proof than other hotels, because noise from neighboring rooms is very muffled or even unnoticeable. It would be nice to have a more affordable restaurant on-site, as the 1900 Bar and Grill is very pricey. A more affordable option would be to walk across the street to Ruby Tuesday. All in all, a comfortable stay, and I would return again.
July 6, 2013
Rated 4 out of 5 by CCradio104 Hotel was fine but beware of transportation
I stayed at the hotel on a layover from the airport. We got in late and my wife, who was pregnant and naseaus, needed something to eat and was not up for walking. The closest place was a restaurant directly accross the street from the hotel. (Although the next day I noticed a cafe sign in the hotel so they may have had food. Not sure, I wasnt told about it when asking the front desk.) The desk told us the hotel shuttle might not take us down their driveway so I had to use his friend at the cab company. $8!!!! to go to the end of the driveway! Horrible taxi partner that preys on tourists. Be carefull!
October 23, 2012
Rated 4 out of 5 by Billbo Remodeled beautifully
I was at this hotel for a convention on a Saturday for a one day convention. It has been remodeled beautifully. The sleeping room was very nice & healthy wo smelly formaldehyde carpet and the main resturaunt food was very good & fast but more quick food options right outside the convention site with more tables and chairs needed to be available right outside the convention site before and during the convention since food was not provided during the convention. The buffet following the afternoon convention in the evening was very good. Hotel personnel waiting in the entrance lobby to help people with questions when arriving for the convention was very helpful and they were very pleasant.
September 13, 2013
Rated 2 out of 5 by Aguy Dissapointed
The room had no refrigerator or microwave. Toilet plugged easily and when trying to report it the phone didn't work. Even if it did work you had to pay a lot for a local call. There was a 2 inch gap at the bottom of the door so it was noisy when people walked by. Room service left the breakfast tray in the room for over 24 hours. No good place to have a cigar and drink except a terrace with steel chairs. The food was really lacking and the conference chairs were very uncomfortable. The conference rooms were not well insulated so you could hear events in adjoining rooms, very distracting. What an old run down hotel this place is. Even the sign had a dark letter so the name read "Shera on".
September 25, 2013
Rated 2 out of 5 by TheCritiquer61 Quality needs improvement
The quality of food offered in the Club Lounge is not what i expected. We have been at this hotel every year in January for the same meeting and I was appalled at the lack of quality food for breakfast and the evening snack. This is certainly not the quality of expectation. Also, the computer in the Club Lounge never worked. The Internet was down and was never restored during my 9 day stay. I reported it the first day I arrived and when I left it still had not been repaired. The internet was non-functional several times in the hotel lobby as well. The staff was very friendly even working under the constraints that exist in this hotel. Unless the quality improves I will not stay next year.
January 19, 2013
Rated 3 out of 5 by PageantPenny Great staff, good room, poor facilities
The staff were exceptional. Everyone answered my questions and were friendly. However, I did not like the fact that there were only 4 elevators for the 12 floors during this busy event. We were almost late for a couple of our competitions. We tried the stairs and they did not lead us to the ground floor. Only the staff stairs were accessible to the ground level and were not supposed to be used by guests. No vaccuming was done during our three days but housekeeping made sure we had plenty of towels, toiletries and coffee. Would like to have had a fridge as part of the amentities without charge.
August 5, 2013
Rated 4 out of 5 by ajm33 great view of the planes landing from the club lounge
i enjoyed the sereness of the lobby area with its water feature, natural lighting and fresh flowers - great area to read and grab a cup of coffee. even though it is an airport hotel i did not experience any jet noise from my room or the lobby. it is an older hotlel and did notice a few bruises on the property but the staff was gracious and accomandating - first impressions are often lasting impressions and LaSonja at the front desk hit a homerun. a major problem for me was the fitness center - no free weights or kettle balls - not everyone is that into cardio - and was a bit puzzled why the bathroom door was locked - had to leave the fitness center. overall, enjoyed my stay at a great price.
May 30, 2012
Rated 3 out of 5 by bjh2014 needs improvement
airconditioning on top floor was inadequate - never cooled room down and never stopped running.
Club level breakfast was poor. Service was poor. Seemed like the gal running the place had all her friends up there having breakfast. Loud and inconsiderate. Tables way to tall for chairs to eat breakfast. Overall terrible experience for breakfast.
bathrooms too cramped. Bed comfortable.
Front desk attendant not helpful. I asked her to check my rate because I thought it was wrong and she told me to call Sheraton (this is at the front desk!) - acted as if I owed her something...
August 9, 2014
Rated 3 out of 5 by ridr Noisy Neighbors in 1236
Everyone was very nice except for the woman in the Club Lounge. She was sitting and reading the newspaper when I entered for breakfast 12 minutes before it ended. She was visibly put out and there was only a few scrambled eggs, one slice of bread, no bacon, very little OJ, no yogurt and a few pieces of melon left. I had to request she get more bacon which she did reluctantly and kept repeating, "We close in 5 minutes". If you close in 5 minutes (which was really 10-11, then I would think that mean you are open. She DID have her tip plate displayed! Other people came and she was very upset.
June 12, 2012
Rated 5 out of 5 by gmac357 Nabbar Temple 128.
We here from Nabbar Temple have had over the years a successful relationship with the Shearton Gateway,and as the in coming President for next year,we again look forward to extending this relationship,hoping that the tradition the has been in the pass continues.
July 21, 2014
Rated 2 out of 5 by seadawg18 Do not keep your reservations as requested
I had made this reservation for September 2013 back in January. The reservation was for a king size bed. Reservation was confirmed by e-mail in January and on the night I arrived it was not until about 11pm because my flight did not get in till then. At the hotel they told me they had given my room away and all they had left was a twin. With both my wife and I in this small bed it was not enjoyable. We were not able to get a good sleep.
Seems even if you reserve a room 9 months in advance they will not keep it for you. Will never stay in this hotel again. Pick on another chain first.
October 24, 2013
Rated 1 out of 5 by bruce07 disappointed this visit
I rarely write an unsatisfactory review, but I recently stayed at Sheraton Gateway and everything was great. Beds were comfortable, clean and the bathroom was very nice. This visit, the bed pillows smelled, the bed skirt was half off the bed on the floor, and the bathroom trash can had trash in it , candy wrappers. I felt like overall the room was unclean. I love the convenience of the Park and Fly service and I will stay with Sheraton Gateway again. However, I thought you would like to know about the condition of the room so hopefully the next guest will not be disappointed. Thanks
July 2, 2012
Rated 4 out of 5 by SilviaFan Silvia is a blessing!
I frequently stay at the Sheraton Gateway Hotel in Atlanta. Sheraton is very fortunate to have Silvia working as their front desk check in agent. I always hope she will be the one to check me in. She knows just what I need and has everything ready and waiting when I arrive. Silvia always addresses me by my surname, which I always find very respectful. Last week when I stayed there, I was in need of a stamp. I tried the hotel gift shop but they were out. Silvia offered me one of her very own stamps. This went above and beyond the call of duty! Sheraton, you have a gem of an employee!
December 3, 2012
Rated 3 out of 5 by MWFT Good customer service, room cleanliness needed work
Fantastic customer service, especially at the front desk. They even called a local restaurant to confirm whether or not they were televising a sports game I wanted to watch. Restaurant staff was also friendly and attentive.
Fitness center was great, machines up to date and in good working order, good free weights section, ample room and amenities.
The room cleanliness was definitely not up to par however. There were stains on the sheets and comforter, food particles on the floor that hadn't been vacuumed, and the bathroom sink had gunk built up around the faucet and stray hairs that someone had shaved and not cleaned up. I expect more from Sheraton in terms of room cleanliness, but otherwise an ok stay.
October 16, 2013
Rated 1 out of 5 by GrandmaNancy Not Happy
The guest room smelled like mold; i asked for a 7:00 a.m. wake call for the morning of June 20th and never received it - when I checked in on the afternoon of the 20th I was asked if I wanted a wake-up call and I gave her the time - she said "one less thing to worry about, your wake-up call is done" and then I never received it; every time i went to the snack bar on the Lobby floor no one was there and when there was someone there and I wanted a glass of wine, I had to go to the bar to get it and then was told they only took credit cards - i put up a little fuss and they took cash.
June 21, 2013
Rated 5 out of 5 by Will1966 This hotel has a idel location to Interstate 85
Great experience staying a this location
October 28, 2014
Rated 5 out of 5 by LetMeSleep2012 Back to its greatness
after my last 5 stays here, I didn't want to stay here no more because of the problems I have been though. But needless to stay management corrected those errors and the staff was tip top excellent all around service.
October 23, 2014
Rated 4 out of 5 by Ali01 Greatest Team within SPG
I have stayed in multiple hotels in and out of the SPG family and I a platinum member in multiple programs. I just need to tell you the Sheraton team at the Gateway is hands down the best in the business. My experience with friendliness and being engaged with the guest is always first rate. I am always treated so great from the time I check in to the time I check out. The front desk staff, bar and restaurant staff, maintenance, housekeeping and VIP services are first rate. The level of service your team extends has raised the bar pretty high when I stay at other properties.
June 20, 2014
Rated 5 out of 5 by Kelli82 A consistent satisfying experience
I love staying at the Sheraton Gateway when I'm in Atlanta. The staff is always courteous no matter what gets thrown at them. I always have a great experience and have never been disappointed with the facility or staff.
October 23, 2014
Rated 1 out of 5 by rica06 Staff doesn't know what they are doing
I made a reservation for a king bed. They put me in a double room occupancy. When i get to the room i called and i told the staff, bryan or bryant...put me on hold for like forever. Finally after calling 3 to 4 times, he moved to a king room but for handicapped! Great! bad bad service!!! I requested for a wake up call at 5:30...they're good about that...But when i woke up, there is no power in my room so i called the front desk. I forgot his name but the guy said there's a power outage in the block and it would take maybe 2 hours. I told him i have an appointment at 7:30, how am i gonna get ready. He said we don't have flashlight but there is a light in the hallway, I can just open my door so there will be light...I go like seriously? I can't believe you just said that! and last i called again to tell him there is no hot water if he coud send somebody to check it...you know what he said...I WILL SEND SECURITY!!! HOW WILL THE SECURITY FIX THE HOT WATER!!! BAD SERVICE!!!!
February 16, 2014
Rated 1 out of 5 Just Sad
Im not sure why this property is even open. Paid extra for club floor on to have a commode that felt like it was going to fall over. Noisy hallways and room. Bar that closes at 11:45pm. And the gall to charge 4.00 for coffee if you didn't order the oh so sad buffet. How can screw up gravy in the south. Curdled and greasy. Way over cooked scrambled eggs and a sloppily attired waiter. And upon check out and noting the issues I received "free" parking. But upon exiting the lot the card I was given for free parking didn't work so I had to put out a final 12.00 to end a horrible stay.
April 30, 2013
Rated 4 out of 5 by mommaT This hotel is fine if there is not a convention or any event where everyone has to be somewhere at a certain time...
The hotel was fine as far as staff and being clean however, the elevators are not able to carry everyone at the hotel for a convention, pageant or any event where everyone has to be somewhere at a certain time OR as far as checking out of the hotel after the event is over. The stairway doors set off an alarm every time they are opened and it is impossible to carry all of your luggage down 9 flights of stairs!! We were at the hotel for a beauty pageant and you had to leave your room and wait for an elevator for approx. 10 minutes just to get to the 2nd floor where the pageant was being held in the ballroom. That is the only complaint we had about the hotel but that is enough to keep us from going back there.
August 5, 2013
Rated 5 out of 5 by Lynn67 This hotel exceeds expectations
The hotel is beautifully designed with rich, welcoming colors, textures and furnishings as you arrive. The staff was immediately attending to a tired travelers needs. The room I stayed in was also a welcoming
fresh and restful decor.
The bed offered comfort for royalty with it's plush comforter and selection of pillows.
Everything about my stay exceeded my expectations. I was delighted with the above average coffee service in the room and the little cafe in the lobby area!
I will definately recommend this hotel to friends and look for similar Sheraton's in my future travels.
February 11, 2013
Rated 1 out of 5 by Durancitos17 Not impressed
The staff was very friendly but the room was horrid. The toilet wouldn't flush. I took a shower and stood ankle deep in water because the tub wouldn't drain. After fourteen hrs on the road all I wanted was sleep. I had to call the front desk to have someone turn off the alarm at 4am in the room next to me. I should have kept driving. This was not the experience I expected from Sheraton but I was desperate for the few hrs of rest I could get. Upon arrival I was told my reservation was cancelled. That should have been my omen to not check in. There will not be a second visit.
March 19, 2014
Rated 3 out of 5 by TravelAgent519 Going Downhill
I've stayed at this hotel in the past and have been very happy with the staff and the facility. I'm still happy with the staff I've met but the room I had for the my last stay was lacking. The carpet in the room was stained and frayed in spots and reminded me of something you'd see at some low budget mom and pop hotel in the backwoods.
October 14, 2014