Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 4 out of 5 by Keith04 The hotel is in a great central location
The hotel is in a great central location. Close to the Marina, other resorts, the golf club and close but not to close to the airport.
December 20, 2012
Rated 4 out of 5 by Letdown4 TERRIBLY EXPENSIVE
We stayed at the Sheraton Fiji for 5 nights. The location is good, the facilities ok even though we had a number of things that needed fixing: The shower tap barely hangin onto the wall, then when that was fixed the shower leaked constantly and made noise which kept us awake at night, then the TV remote stopped working, the clock radio never worked at all during our stay and the air con was so noisy !! Very average room for the high price we paid and the services are ASTRONOMICALLY EXPENSIVE and the beer is almost double the price of beer back home !! Disgusting!
May 14, 2014
Rated 5 out of 5 by Betta This hotel has great features
Everthing about the hotel was excellent
October 7, 2013
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 4 out of 5 by MURRAY51 Beautiful room
We enjoyed our stay, however, due to circumstances beyond our control, we arrived a day late - our room wasn't ready (?) and then they sent us to a room under construction (?). I requested bath robes twice and then only one arrived. Beautiful rooms, well maintained, lovely staff and very comfortable bed. I enjoyed watching the various weddings that occurred and the ability to be able to join in at the other resorts
May 26, 2014
Rated 2 out of 5 by Max45 This hotel can do better
Potentially an excellent facility with great outlook, but overpriced for what you get. Let down by many little things that shouldnt happen, such as lack of maintenance of some items in room, incorrect towels left in bathroom, wire door in bad repair, no shade on ceiling light, etc. Food overall a let down and very pricy. Hotel catering for families at expense of quiet enjoyment for couples
May 26, 2014
Rated 5 out of 5 by Pam8 Amazing holiday
Love the room, gardens, pools and restaurant. The staff were very willing to assist. Enjoyed the beautiful views from our studio room and layout of the main entrance. Loved the bula bus and looking at the gardens as passing. This was our eighth stay at this amazing resort.
June 2, 2012
Rated 5 out of 5 by Lottie13 Fiji Staff our outstanding
It feels like returning to a friends holiday home the staff are so friendly and the small but great improvements around the resorts are great. Kids meals coming quicker and more varied meals were great. Staff recognising returning visitors is outstanding. Our bags were delayed but the Hotel staff sorted all of this out for us with no fuss.
May 26, 2014
Rated 4 out of 5 by JEROJA Great hotel & staff
staff, food, location, amenities all fantastic, great place for family with young baby. Only negative was the temperature of the pool.
June 1, 2014
Rated 4 out of 5 by DRVP Great holiday resort
The fact that staying at this resort gives you access to three resorts properties is great. You get access to some wonderful, relaxing pools. We had great family holiday.
May 31, 2014
Rated 5 out of 5 by Gazza51 Brilliant Hotel
Didn't know what to expect but had a fabulous time . Beautiful rooms excellent food and great swimming pools . All staff were outstanding and very . I will recommend your resort to all my friends
February 12, 2013
Rated 5 out of 5 by Quatro Toddlers
We went with our 3 & 1 year old and noticed you didn't have plastic cutlery for kids or plastic cups to make it easier on them.
The meals are great for an adult but I still think that kids menus should be revisited to look kid friendly as well and have simple options available.
Their could be an indoor play centre and you could have staff help parents with toddlers at meal times...in order to help with the feeding and then entertain them while adults eat.
Ipads are a great way to entertain kids...if planes have them, hotels could have them as well for kids to use and return.
July 3, 2013
Rated 5 out of 5 by Debz welcome to Fiji
We had the most awesome stay and will recommend to all our friends and family.
The rooms are lovely, the hotel is so welcoming and has the lovest entrance and wonderful shops.
The food is unbelieveable and the surrounds most relaxing and really fab that you can walk into other resorts cose by. I especially love the people of Fiji and the staff at the Sheraton are beautiful and welcome you like family. Thankyou for making our holiday the best we have ever had x
June 28, 2012
Rated 5 out of 5 by gothecow Simply outstanding!
We are going home today..just wanted to post this for all to see....this has been our best holiday in Fiji ever (5th time) first time at the Sheraton and the whole experience has been brilliant! The location,the facilities and most especially the staff , from the front of house to housekeeping to ground staff security and everyone in the restaurants and around the resort have been so friendly and efficient...Fiji time at warp speed ...they all care and represent the Resort with extreme professionalism and are indeed in the " hospitality" industry!! Thanks so much we have enjoyed every minute and look forward to coming back soon! Bula Vinaka and Mose..from Mike and Joan ...cheers!!!
March 10, 2013
Rated 5 out of 5 by John112211 Staff, Golf all the facilities
The Sheraton FIJI was a so good even the 2nd time around. It is a great place to getaway, we loved Golf, the pools, day trips, however the staff make it that much better than most hotels because they are all so warm and friendly. Soo good. Thanks again.
May 22, 2014
Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 2 out of 5 by SST1 The room Air Condition is way too noisy
The resort and staff are very good. The only reason I will not stay or recommend Sheraton Denarau is because the room A/C is so loud the 2nd night we turned it off and left the balcony door open and locked the screen but felt uncomfortable having the door open therefore could not sleep. The refrig control was broken, main door dead bolt does not work, clock not working, ice bucket leaking bcs of a crack in it. We had to call for room amenities as there was none (towels, bar soap).
May 2, 2014
Rated 4 out of 5 by Glen45 relaxing stay at the Sheraton Fiji
Great hotel with lots to offer all ages of guests. Food, pools & hospitality was exceptional.
May 25, 2014
Rated 5 out of 5 by Lindabill mrs l trajcevska
This hotel was amazing had everything you could possibly ask for the rooms were very clean and the beds were so comfortalbe. the staff were so so friendly.This hotel is ideal for young families and more older couples. i would recommend it to all my friends. Defenetly will be coming back.
May 20, 2014
Rated 1 out of 5 by Barbie63 This Hotel is Shabby
The foyer may look like a up market shopping plaza, but the rooms are shabby. Dreary painted walls. Smelly shower, noisy and smelly aircon and constant running water in the air con cavity wall. Meals are outrageously priced, the fruit juices come out of plastic bottles!!! while staff are rude on most occasions. Like dealing with our staff in Australia. I came back exhausted. I also think staff were entering our room in the evenings when we were out. We always left a light on and on our return it was off. This happened three times. Oh and unruly kids running around at breakfast, which in itself was terrible. The pool is like a council pool with shouting, bombing etc. and very little seating to accommodate the numbers .Don't put yourself through it. Go to Far North Queensland instead.
April 27, 2014
Rated 5 out of 5 by MitchnBel Great facilities and relaxing
The hotel had all we needed, plenty of choice with restaurants, pools and activities as well as offering similar choices with nearby sister hotels. My wife loved the Spa treatment with her girlfriends.
May 22, 2014
Rated 5 out of 5 by Shane61 Sheraton say no more
Excellent facility but the real assett is the staff. Arrived early morning (6.30am) knowing that check-in was not until 3pm but every effort was made by the check in staff to make rooms available (3 rooms were booked). One room was made available immediately with the balance by mid morning which was very much appreciated. Staff everywhere around the resort were very attentive and exceptionally pleasant (but not false) which is a credit to them and the training they receive. I have stayed at Sheratons many times but I cannot remember a more pleasant stay due to the staff. Thank you once again.
May 1, 2013