Rated 1 out of 5 by Bill LACKING CREDIBILITY
When we made our reservation we specifically requested 1st floor because we had 2 babies with us. We could have made our reservation online, however we called to make sure we'll get the 1st floor. When we arrived we had to wait several hours because the staff only offered us 2nd or 3rd floor. They lack credibility. The weather was rain. There were many many empty 1st floor villas, including the one next door to us.
May 6, 2013
Rated 5 out of 5 by 3kidsmom Better than a hotel
Now that we are vacationing with older children (25,22,17) our choices are either a very cramped 2 queen bed room with a roll away, 2 rooms OR a 2 bedroom villa. From now on we will be staying at Sheraton. We were not on top of each other. This resort ended up being down the street from Disney. You can park at Downtown Disney and take the shuttles to the parks. Then be back in your bed in 5-10 minutes. Why didn't we think of this sooner!!!
July 28, 2014
Rated 3 out of 5 by MLCT68 Dead Average But Price Is Right
As a seasoned traveler I would say the hotel offers a good price for a one bedroom suite close to Disney but you get what you pay for. Nothing was horrible but nothing was stellar just average.As many have said this property should not be considered "Sheraton". It is a time share property so that may be a consideration until you consider people invest in these timeshares.
Pros: Price for suites
Cons: Dated furniture, below average housekeeping, thin floors and walls, pool towels are a precious commodity and not all pools offer them.
Not impressive but if they maintain the price I would return so management seems to know what they have is mediocre.
March 18, 2013
Rated 5 out of 5 by n2295 Beautiful Resort!
This was our first time staying at the resort and it exceeded our expectations in every way. Our room located in the Cascades section was beautifully updated and centrally located to all of the wonderful amenities. The lakes are gorgeous and there are friendly ducks and birds all over, making walking around the resort such a wonderful experience. There are so many amenities, great for our 2 year old and my 75 year old father. Would highly recommend this location!
May 7, 2013
Rated 5 out of 5 by Zertuch Relaxing
The people of this resort made the stay special. Response time is amazing and the willingness to assist was top notch! While all were very helpful, the people who stood out were:
Monica - Pre arrival and checkin experience
Toni (Female) - Guest services. Didn't want me to have to stay on hold while she tried to get someone from the Front Desk to answer their phones, so she asked if she could call me back. Seconds later she called and connected me.
Kinesha -by pool. My daughter was crying because the sun block made her sunburn on her nose urt. Kinesha noticed this and went out of her way to explain that the lotion was causing the issue and that if we went to activities center, they had an ointment just for this purpose. Then Kinesha took the initiative to run to the activities center for us and came back with the ointment. My daughter was greatful and happy as it worked. Outstanding customer service! Thank you Kinesha!!!
August 13, 2014
Rated 5 out of 5 by RetiredinPa A Resort that is Family Friendly even in winter
This resort has everything for the family. 7 pools, playgrounds, a staff that is family friendly and a perfect location. It is so close to everything Orlando has to offer. Also, it is one of the few resorts we have visited where you feel absolutely safe all the time. Security presence is obvious, friendly and responsive.
While we had no problems, if there is a question - any staff member is more than willing to help. You really feel at home and wish to return.
February 19, 2013
Rated 5 out of 5 by Shannon26 Amazing experience
My husband and I decided to make a last minute trip to Orlando with our two kids. We had never stayed at a Sheraton before and weren't too sure what to expect. The staff was extremely friendly. When checking in, the clerk tried to get our room as close to a pool as possible for our kids. (I didn't ask, she simply thought of that on her own) Then, there were no rooms available for what we had booked, so she upgraded us. From shuttle passes to all the different pools, she made us feel right at home and answered every question we had. It is extremely close to all the Disney parks and attractions.
The room was beautiful!!! My kids were so excited and sad when it was time to leave. My husband wants to simply come back to this resort and skip Disney all together!! lol
We had a wonderful time and would highly recommend this resort to anyone.
April 7, 2014
Rated 3 out of 5 by Mickey12 Needs Help
At first check in, this hotel was nice. After the first day, my toilet broke, the sheets had a stain on them (from previous quest) and the Premium $14.95 wireless I paid for was slower than dial up and it wasnt my device. The hotel staff informed me that they were in the process of "making changes to the wireless." I work in IT, that is no excuse. I asked for coffee, got none.I asked for sheet change, had to wait a day longer -not happy with this stay.
March 15, 2013
Rated 5 out of 5 by LizB7690 May 2013 family vacation
We had never stayed at this resort and it was our first trip with the kids to Florida, it exceeded our expectations. Our villa was ready early by 1pm (check in is at 4p) and was a beautiful 2 floor unit in the courts. We had plenty of room for us, the kids and their aunts & grandma. A bedroom, full bath and loft with pull-out upstairs & kitchen, dining room/living room, master bed/bath & laundry closet on 1st level. Plenty of restaurants, outlet shopping near by. It was close to activities in the resort and it was about a 15 minute drive to Disney and 10 min drive to Sea World. I loved the screened in balcony and having a full size kitchen with dishwasher was great. The many pools were great for the kids. I will definitely stay here again and have already recommended to friends and family. It's reasonable and you get a lot for your money.
May 19, 2013
Rated 5 out of 5 by Ganesh03 Villas are awesome
We stayed in a two bedroom villa. The facilities were too good and the two rooms are spacious with Jacuzzi in one of the bedroom. Big dining table and separate kitchen with all amenities.
September 5, 2014
Rated 2 out of 5 by LGC26 Poor housekeeping
3 weeks holiday with only one housekeeping visit, one change of sheets, had to ask for towels and under furniture units never vacuumed before or during our stay - wrappers and lolly stick from previous occupants. Unable to use overhead fans for fear of dust raining down - it was that thick. Whole unit appeared grubby and in need of a good scrub.
August 5, 2014
Rated 5 out of 5 by MegPalmTree Amazing
This stay blew me away. I booked this hotel for a bachelorette party so a big thing was free transportation to Epcot. The staff was incredible from start to finish! I have worked at a few 4diamond luxury resorts in Orlando and this easily rivals the "best," in the industry. The value is absolutely criminal! Big beautiful villa, great staff, free parking and transportation! Can not beat it! I have already recommended this to many people!
May 7, 2013
Rated 4 out of 5 by Pennycharlie Wi fi
For four days and after a number of calls to the desk I was finally offered a hotspot only after a call to ask for the manager. I do not have a cell phone and this was my only means of communication. To say the least offering free wi fi that does not work was ridiculous. Also I did not have a vehicle and had to pay each time I called for transportation outside of the resort.
I was having a problem with my air canada tickets and realized there was also a charge for toll free numbers and with airlines you are often on hold for a long time.
I like staying there but for the price and resort fee charges I am looking for accommodations else where for my next trip.
March 5, 2014
Rated 5 out of 5 by tarebare Perfect Getaway
Everything went smoothly. Our room was beautiful, ultra clean, and comfy for our large group. The resort is conveniently located and has a lot of fun stuff going on.
Three minor complaints:
1. every night guest services leaves a message on voice mail which makes the BRIGHT red light on all the phones blink.
2. stingy with tissues and dishwasher detergent
3. LOUSY products (shampoo, conditioner, lotion) - BRING YOUR OWN!
We'll be back!
December 3, 2013
Rated 5 out of 5 by DaveS22 Great Location
We loved this resort...Great location to pools and access to Disney World..Outlet Mall just down the street($10 cab) was also great..
September 14, 2013
Rated 5 out of 5 by SeattleJohnny Exceeded our expectiations
We just left the Sheraton Vistana (2/21) after a week in a very comfortable, spacious two bedroom suite. The central location to Disney, Universal etc. and comfortable beds, kids activiites (tennis, basketball, shuffleboard, and pool-side music entertainment) and terrific pools exceeded our expectations. We had a agreat week! Definitely will return to this location at some point in the future.
February 22, 2014
Rated 5 out of 5 by PowerRanger Outstanding August Vacation
Two Bedroom Villa was more than we expected. We are so happy we chose this location over the Sheraton Vistana Villages Resort which is newer. The pools and other facilities which we are told were all upgraded over the past few years. Great job!
August 11, 2014
Rated 5 out of 5 by ScharioH Family vacation in Orlando
We traded in our timeshare to stay at the Sheraton Vistana and because our family is so big, we booked a one bedroom here to accommodate other family members. The staff was so good about getting our rooms close together. Everyone was extremely accommodating and really cared about our stay. The location is so close to all of the Disney, Universal and Seaworld parks plus the outlet malls. The grounds are beautiful and clean. The swimming pools were great as was the work out room. We only ate at the Tiki bar which was pretty good, but the drinks were a little inconsistent. We didn't get to any other restaurants. We are planning to make this an annual trip for our family.
June 13, 2014
Rated 5 out of 5 by tj3910 Exceptional Service
I have been to this location numerous times and will be back for many more family memories. The staff is so accommodating and the amenities are always top notch. Cleanliness is a priority for my family and I have never been disappointed at this location. I would highly recommend this resort to all looking for a wonderful time in sunny Florida.
February 24, 2014
Rated 5 out of 5 by FStone One of the best vacations
I must say form the time me and my family check-in to the property to the the time we left the stay has been unbelievable! I would stay with Sheraton Vistana again and again.
August 2, 2014
Rated 5 out of 5 by Sixofus Great spot for a family vacation!
We loved our 2 story villa! We were close the two pools, it was quiet, convenient and clean! Our only suggestion is to NOT charge for on site recreation, such as for tennis, mini golf, etc. Towels should be located at the pools for easy access too.
July 7, 2014
Rated 5 out of 5 by Julie45 Unexpectedly terrific
A timeshare hotel didn't sound terrific at first but believe me, it was. Well layed out rooms with pleasing furnishings fit for a modern, upscale home--not a kids' playroom. Plenty to do for everyone in the family and all very reasonably priced, in fact about 1/4 what we've paid for similar (but kitschier) digs in the area.
July 23, 2013
Rated 5 out of 5 by Hunter112233 Would stay again for sure
This resort was perfect for out stay. We visited with the intentions of going to Disney and Universal. This location was great for both of the properties. The property was very nice, clean and the staff was helpful. The resataurants were good, not great, but it didn't matter that as much we ate elsewhere most of the time.
August 11, 2013
Rated 3 out of 5 by Trixie12 Average
The resort is very difficult to get around unless you have a car and want to drive to the pools restaurants, etc. the cleaning staff was horrible. We were there four days and there was garbage and food outside our unit . The outdoor garbage cans were never emptied. The house cleaning staff never replenished coffee. When we arrived, the dishwasher was full of dirty dishes. The next day it was still full. I would not go back as cleanliness was poor.
October 20, 2014
Rated 5 out of 5 by TrekkieCuban Get awat
The resort was more than what I expected. Great location, comfortable rooms (although I found the bed uncomfortable and hate sheets that are not fitted). Overall, it was very clean, and up to date. Free wi-fi a plus and the price for the 1 bedroom was a great deal.
February 19, 2014
Rated 1 out of 5 by KathyP Left a lot to be desired
We stayed at this property for all the supposed amenities but were disappointed. The pool with the waterfall was closed...the only pool my kids wanted to go to. The maid service was terrible and some times she did not bother to tend to our room at all!!!
October 13, 2013
Rated 4 out of 5 by Ryker Housekeeping
The rooms were very dusty. The TV had so much dust on them we had to wipe them down ourselves. The only thing they did for us was make the beds. Did not empty containers or pick up things or straighten things up. Not very happy with housekeeping at all.
September 3, 2013
Rated 5 out of 5 by Bugdoc The Facilities Are Great
The facilities at Vistana Resort are outstanding. The location is excellent, as it is near attractions. There are many activities available at the resort itself, and one would not have to leave the resort to have a wonderful vacation.
December 11, 2013
Rated 5 out of 5 by Manager24 Family vacation
The Sheraton resort was everything I hope it would be. The staff were very eager to assist you in anyway possible. The resort offers a lot of fun activities for both smaller and bigger kids. My two bedroom condo was very spacious and clean. The best part of my stay at the resort was "the staff" very efficient. Security check point get an A for every safety measure taken to secure each guest safety doing the stay on the resort.
July 24, 2012
Rated 1 out of 5 by TravelinGirl2 Unexpected Disappointment at Sheraton
Not one person at the reception desk could find our reservation and it took over an hour to locate my confirmation number. They were not going to allow us to check in until I located information that should have been stored in their hotel system. I received an e-mail confirmation number...certainly the hotel should have been able to find it.
Once in the room, we had no toiletries, no coffee or shampoo, etc. as most other hotels in the world provide, even those that have nightly rates of $59.00 or less.
Additionally, the bar was out of grapefruit juice!!! Where's the bar back? This is a huge resort hotel. If you're out of juice, for heaven's sake, send someone to get some!
In the morning, even though we had the do not disturb sign on the door, maid service wanted entrance twice.
The discount ticket counter redirected us to a restaurant where we were told we would receive free cocktails with a dinner purchase. We ordered very expensive lobster dinners, which one would expect should suffice for a qualified entree in order to get their free drink, but were told after the bill arrived that we would receive only a percentage off of the drinks. By the way, our drinks were a glass of house wine and a marguerita.
All in all, this was not a good stay.
August 14, 2012