Rated 3 out of 5 by Trixie12 Average
The resort is very difficult to get around unless you have a car and want to drive to the pools restaurants, etc. the cleaning staff was horrible. We were there four days and there was garbage and food outside our unit . The outdoor garbage cans were never emptied. The house cleaning staff never replenished coffee. When we arrived, the dishwasher was full of dirty dishes. The next day it was still full. I would not go back as cleanliness was poor.
October 20, 2014
Rated 2 out of 5 by coloredshapes1 Bring Your Own Food
This hotel had two restaurants open at any given time, serving cheap bar food, and they were out of stock on any healthy options (I ordered grapes and cheese and they didn't even have that). If you want flavorless mozzarella sticks for your meals, and fries with everything, this resort is the place to be. Otherwise, you'll need to call ahead for one of the two shuttles available on the 135 acre resort (so be prepared to wait 10-20 minutes), then call a taxi from the front desk to head to a nearby restaurant, and back again. It's inconvenient and the shuttles are a huge pain.
When I asked for a late checkout before my stay, I was told I would be notified if that would be possible. I was not notified. So again, I had to follow up and call during my stay, and I was told a late checkout would be fine. Of course, when I went to enter my room during the final hours, it was locked and I had to stand outside for 20 minutes, and call AGAIN. If you like calling several times for the same thing, this resort is for you.
The only good thing about the resort are the rooms. Other than that, I wouldn't waste my money.
October 27, 2014
Rated 5 out of 5 by Loobylou Quality hotel
The appartments were perfect for a family holiday. Very proffessional staff. Appartment was very clean and provided everything required for a fabulous stay. Pool areas perfect for both young and old alike. There was nothing my family could fault. I would strongly recommend this hotel to everyone.
June 5, 2014
Rated 1 out of 5 by Michael013 Unpleasant stay
Lost reservation, moldy room, placed in 1 bedroom insted of 2 booked, after requesting to checkout at 12, consatntly preasured by housekeeping to vacate from 10am and the list goes on... to our dissapointment the practice of being hospitable is non existent at this Sheraton.
December 20, 2013
Rated 4 out of 5 by HawaiiSamurai Perfect for Families
This resort is a perfect escape for families. There is something to do for everyone. In fact, there is so much on the property that you might not make it to Disney if it is just a short stay. In our case, the kids loved the pools and the entertainment (especially movie night).
That said, one should pay attention though to the check-out policy, which is not standard for Starwood. Preferred members are not extended late checkout at this property, which was a huge inconvenience for us because we had an evening flight and had intended to stay in the room until mid-afternoon.
March 24, 2012
Rated 3 out of 5 by Frustrated222222222 Welcome Gift Process is a Pain
Although I am an owner - I had a business meeting and while making my reservations the Vistana Resort popped and the rate was comparable to other hotels. Since I was familiar with the Resort I decided to stay here. The first part of the check-in process was just like being in a hotel. Then the time-share process started. Although I told them I was not an owner nor a guest of an owner, they started in on handing me off to eventually 4 people to get my "welcome gift". Each person asked me the same question - are you an owner or an exchange guest. Each time - neither . Finally frustrated at being handed off 4 times I told them to keep my gift. I figured someone from Management would have tried to contact me but apparently they are not concern with someone getting upset during the check in process. My frustration was again raised after I checked out early. I called the front desk twice to tell them I needed to check out a day early (the second time because I wasn't sure the first person truly understood). They check my balances and told me I was good to go and just to drop my key card off with the gate. Guess what - my final bill showed that I had been charged for the day I checked out. Called the resort and had to get to a supervisor to resolve and the first person did not know what to do. Bottom line - I would not recommend the general public staying here as it appears they do not know how to handle you just as a "hotel" guest and want to put you through the sales process as they do owners and exchange guests.
November 21, 2014
Rated 5 out of 5 by Tasha Great feature is location
Our family vacation with Sheraton was excellent! We checked in early and housekeeping was top notch. Interior design was very nice, great job on remodel. Staff is very friendly and helpful. Look forward to our next vacation with Sheraton.
August 8, 2012
Rated 5 out of 5 by chadw23 FantasticTop Notch Place
The Sheraton Vistana is a wonderful place in a perfect location. The rooms were amazing felt like we were at home very clean and well maintained grounds beautiful trees and ambience. We stayed Friday to Friday and never felt like were there that long lots of stuff to do and see. morning walks lots of pools, spas, parks, arcades, we ate at Zimmies which had good food. Even went to the market for items we needed . We have two young children ages 4 and 18 months and they had a blast . Cannot say enough about our stay. the staff was always friendly. Cannot wait to come back
June 17, 2013
Rated 5 out of 5 by 1stTimeVisitor This hotel has very spacious rooms!
Our room was very spacious and wonderfully updated. The bed was very comfortable; amenities were all there. Great place to stay.
September 17, 2013
Rated 5 out of 5 by Suey Very clean and large enough for 5 adults without feeling cramped.
Wonderful time. Only 1 thing that was missing!! Shampoo!! Apparently hotel said they don't provide it...which is odd.
December 16, 2013
Rated 5 out of 5 by Sadeso Beautifully maintained resort!
We just got back from a 17 day stay and the only downfall we had was after 14 days we had to move to a 1 bedroom unit from a 2 bedroom villa and we were slightly disappointed with the accommodations. The room was small, which we fully expected it to be smaller, but not quite that small. What we didn't expect was that there was no balcony, and there was no internet access. When I called about the internet to see why we didn't have any, they left me a voice mail message telling me that if I went on the patio I should be alright. Problem was, I didn't have a patio, so unless I held my hand to the bedroom window, I was out of luck for wifi. We were only there for 3 nights, and we can certainly do without internet for such a short length of time, but after spending 14 days with so much, it was disappointing having to manage with less. I think that when making our reservation we should have been told(it never occurred to me to ask) that there was no patio included. Also, the Vistana is a smoke free facility which I think is wonderful and they do provide smokers with preferred smoking areas but I think it would be nice if they placed a few benches around for those smokers that would like to sit while enjoying a cigarette, or for anybody taking a walk that would just like to sit and take in the beautifully maintained facility.
March 22, 2012
Rated 5 out of 5 by Ganesh03 Villas are awesome
We stayed in a two bedroom villa. The facilities were too good and the two rooms are spacious with Jacuzzi in one of the bedroom. Big dining table and separate kitchen with all amenities.
September 5, 2014
Rated 4 out of 5 by promised MY PROMISED POINTS
i stay at this result from 8/29/2014 to 9/7/2014. me and husband were promised 5000 points if we attend owners timeshare presentation which we did on 9/2/2014. After the presentation we were given a slip to give to the cashier who happens to be a male and promised to received in 30days. well unfortunately we still have not gotten our points and we are given the run around by sheraton main customer service.
November 13, 2014
Rated 5 out of 5 by Zertuch Relaxing
The people of this resort made the stay special. Response time is amazing and the willingness to assist was top notch! While all were very helpful, the people who stood out were:
Monica - Pre arrival and checkin experience
Toni (Female) - Guest services. Didn't want me to have to stay on hold while she tried to get someone from the Front Desk to answer their phones, so she asked if she could call me back. Seconds later she called and connected me.
Kinesha -by pool. My daughter was crying because the sun block made her sunburn on her nose urt. Kinesha noticed this and went out of her way to explain that the lotion was causing the issue and that if we went to activities center, they had an ointment just for this purpose. Then Kinesha took the initiative to run to the activities center for us and came back with the ointment. My daughter was greatful and happy as it worked. Outstanding customer service! Thank you Kinesha!!!
August 13, 2014
Rated 5 out of 5 by topdogmolson wonderful week at vistana
The Sheraton Vistana met and surpassed all expectations. From the management and staff to the room, facilities and grounds, the Sheraton Vistana was a wonderful place to stay in Orlando during our families vacation. Suite was spacious and clean, great pools and resort located close to everytthing. Disney, shopping malls and restaurants are all close by. If I could make one suggestion, it would be better signage and directions to Welcome Center. At the 4- way stop, where Fountains entrance is on the right, a sign indicating welcome center to the left would be very helpful. All in all, our family totally enjoyed our stay and can't wait to return.
April 22, 2013
Rated 1 out of 5 by Bill LACKING CREDIBILITY
When we made our reservation we specifically requested 1st floor because we had 2 babies with us. We could have made our reservation online, however we called to make sure we'll get the 1st floor. When we arrived we had to wait several hours because the staff only offered us 2nd or 3rd floor. They lack credibility. The weather was rain. There were many many empty 1st floor villas, including the one next door to us.
May 6, 2013
Rated 5 out of 5 by Jesters04 Awesome Resort
We stayed at this resort for 7 days and was very pleased with the villa and the amenities. Housekeeping left Starbucks coffee in the kitchen every day. The jacuzzi bathtub in the master bedroom was wonderful after a long day of walking at the Disney parks. The pool was huge and very clean. Our experience was #1.
October 12, 2014
Rated 2 out of 5 by LGC26 Poor housekeeping
3 weeks holiday with only one housekeeping visit, one change of sheets, had to ask for towels and under furniture units never vacuumed before or during our stay - wrappers and lolly stick from previous occupants. Unable to use overhead fans for fear of dust raining down - it was that thick. Whole unit appeared grubby and in need of a good scrub.
August 5, 2014
Rated 3 out of 5 by MLCT68 Dead Average But Price Is Right
As a seasoned traveler I would say the hotel offers a good price for a one bedroom suite close to Disney but you get what you pay for. Nothing was horrible but nothing was stellar just average.As many have said this property should not be considered "Sheraton". It is a time share property so that may be a consideration until you consider people invest in these timeshares.
Pros: Price for suites
Cons: Dated furniture, below average housekeeping, thin floors and walls, pool towels are a precious commodity and not all pools offer them.
Not impressive but if they maintain the price I would return so management seems to know what they have is mediocre.
March 18, 2013
Rated 5 out of 5 by PowerRanger Outstanding August Vacation
Two Bedroom Villa was more than we expected. We are so happy we chose this location over the Sheraton Vistana Villages Resort which is newer. The pools and other facilities which we are told were all upgraded over the past few years. Great job!
August 11, 2014
Rated 5 out of 5 by n2295 Beautiful Resort!
This was our first time staying at the resort and it exceeded our expectations in every way. Our room located in the Cascades section was beautifully updated and centrally located to all of the wonderful amenities. The lakes are gorgeous and there are friendly ducks and birds all over, making walking around the resort such a wonderful experience. There are so many amenities, great for our 2 year old and my 75 year old father. Would highly recommend this location!
May 7, 2013
Rated 5 out of 5 by RetiredinPa A Resort that is Family Friendly even in winter
This resort has everything for the family. 7 pools, playgrounds, a staff that is family friendly and a perfect location. It is so close to everything Orlando has to offer. Also, it is one of the few resorts we have visited where you feel absolutely safe all the time. Security presence is obvious, friendly and responsive.
While we had no problems, if there is a question - any staff member is more than willing to help. You really feel at home and wish to return.
February 19, 2013
Rated 5 out of 5 by Shannon26 Amazing experience
My husband and I decided to make a last minute trip to Orlando with our two kids. We had never stayed at a Sheraton before and weren't too sure what to expect. The staff was extremely friendly. When checking in, the clerk tried to get our room as close to a pool as possible for our kids. (I didn't ask, she simply thought of that on her own) Then, there were no rooms available for what we had booked, so she upgraded us. From shuttle passes to all the different pools, she made us feel right at home and answered every question we had. It is extremely close to all the Disney parks and attractions.
The room was beautiful!!! My kids were so excited and sad when it was time to leave. My husband wants to simply come back to this resort and skip Disney all together!! lol
We had a wonderful time and would highly recommend this resort to anyone.
April 7, 2014
Rated 3 out of 5 by Mickey12 Needs Help
At first check in, this hotel was nice. After the first day, my toilet broke, the sheets had a stain on them (from previous quest) and the Premium $14.95 wireless I paid for was slower than dial up and it wasnt my device. The hotel staff informed me that they were in the process of "making changes to the wireless." I work in IT, that is no excuse. I asked for coffee, got none.I asked for sheet change, had to wait a day longer -not happy with this stay.
March 15, 2013
Rated 5 out of 5 by LizB7690 May 2013 family vacation
We had never stayed at this resort and it was our first trip with the kids to Florida, it exceeded our expectations. Our villa was ready early by 1pm (check in is at 4p) and was a beautiful 2 floor unit in the courts. We had plenty of room for us, the kids and their aunts & grandma. A bedroom, full bath and loft with pull-out upstairs & kitchen, dining room/living room, master bed/bath & laundry closet on 1st level. Plenty of restaurants, outlet shopping near by. It was close to activities in the resort and it was about a 15 minute drive to Disney and 10 min drive to Sea World. I loved the screened in balcony and having a full size kitchen with dishwasher was great. The many pools were great for the kids. I will definitely stay here again and have already recommended to friends and family. It's reasonable and you get a lot for your money.
May 19, 2013
Rated 4 out of 5 by Pennycharlie Wi fi
For four days and after a number of calls to the desk I was finally offered a hotspot only after a call to ask for the manager. I do not have a cell phone and this was my only means of communication. To say the least offering free wi fi that does not work was ridiculous. Also I did not have a vehicle and had to pay each time I called for transportation outside of the resort.
I was having a problem with my air canada tickets and realized there was also a charge for toll free numbers and with airlines you are often on hold for a long time.
I like staying there but for the price and resort fee charges I am looking for accommodations else where for my next trip.
March 5, 2014
Rated 5 out of 5 by MegPalmTree Amazing
This stay blew me away. I booked this hotel for a bachelorette party so a big thing was free transportation to Epcot. The staff was incredible from start to finish! I have worked at a few 4diamond luxury resorts in Orlando and this easily rivals the "best," in the industry. The value is absolutely criminal! Big beautiful villa, great staff, free parking and transportation! Can not beat it! I have already recommended this to many people!
May 7, 2013
Rated 5 out of 5 by tarebare Perfect Getaway
Everything went smoothly. Our room was beautiful, ultra clean, and comfy for our large group. The resort is conveniently located and has a lot of fun stuff going on.
Three minor complaints:
1. every night guest services leaves a message on voice mail which makes the BRIGHT red light on all the phones blink.
2. stingy with tissues and dishwasher detergent
3. LOUSY products (shampoo, conditioner, lotion) - BRING YOUR OWN!
We'll be back!
December 3, 2013
Rated 5 out of 5 by ScharioH Family vacation in Orlando
We traded in our timeshare to stay at the Sheraton Vistana and because our family is so big, we booked a one bedroom here to accommodate other family members. The staff was so good about getting our rooms close together. Everyone was extremely accommodating and really cared about our stay. The location is so close to all of the Disney, Universal and Seaworld parks plus the outlet malls. The grounds are beautiful and clean. The swimming pools were great as was the work out room. We only ate at the Tiki bar which was pretty good, but the drinks were a little inconsistent. We didn't get to any other restaurants. We are planning to make this an annual trip for our family.
June 13, 2014
Rated 5 out of 5 by DaveS22 Great Location
We loved this resort...Great location to pools and access to Disney World..Outlet Mall just down the street($10 cab) was also great..
September 14, 2013