Rated 5 out of 5 by topdogmolson wonderful week at vistana
The Sheraton Vistana met and surpassed all expectations. From the management and staff to the room, facilities and grounds, the Sheraton Vistana was a wonderful place to stay in Orlando during our families vacation. Suite was spacious and clean, great pools and resort located close to everytthing. Disney, shopping malls and restaurants are all close by. If I could make one suggestion, it would be better signage and directions to Welcome Center. At the 4- way stop, where Fountains entrance is on the right, a sign indicating welcome center to the left would be very helpful. All in all, our family totally enjoyed our stay and can't wait to return.
April 22, 2013
Rated 1 out of 5 by Bill LACKING CREDIBILITY
When we made our reservation we specifically requested 1st floor because we had 2 babies with us. We could have made our reservation online, however we called to make sure we'll get the 1st floor. When we arrived we had to wait several hours because the staff only offered us 2nd or 3rd floor. They lack credibility. The weather was rain. There were many many empty 1st floor villas, including the one next door to us.
May 6, 2013
Rated 5 out of 5 by Fabulousgoldfish Lovely
Family of 4,stayed here for 10 nights. Serene and secure environment. Close to Disney parks. We rented the 2BR/2Baths in the Fountains section. Clean, big lovely rooms though I disliked the sun roof in the living room of the top most floor. It let in so much sunlight making the room pretty uncomfortable during the day. Aside from this, my family thoroughly enjoyed our stay especially the pools. Staff were very organized and responded promptly to our requests. Resort is very large, would recommend renting a car or call for the Mears taxi cabs since they are much cheaper than the Blue horizon vans arranged for by the resort. Wasn't pressured about the timeshare pitch but it must be noted that you must be accompanied by your spouse. Wasn't informed about this, showed up alone and was placed in a very embarrassing situation that almost marred my whole experience at Sheraton. The issue was promptly resolved but I was really irked. WiFi was fair enough but could be a lot better. Overall, we had a very pleasant stay.
November 15, 2014
Rated 3 out of 5 by MLCT68 Dead Average But Price Is Right
As a seasoned traveler I would say the hotel offers a good price for a one bedroom suite close to Disney but you get what you pay for. Nothing was horrible but nothing was stellar just average.As many have said this property should not be considered "Sheraton". It is a time share property so that may be a consideration until you consider people invest in these timeshares.
Pros: Price for suites
Cons: Dated furniture, below average housekeeping, thin floors and walls, pool towels are a precious commodity and not all pools offer them.
Not impressive but if they maintain the price I would return so management seems to know what they have is mediocre.
March 18, 2013
Rated 5 out of 5 by n2295 Beautiful Resort!
This was our first time staying at the resort and it exceeded our expectations in every way. Our room located in the Cascades section was beautifully updated and centrally located to all of the wonderful amenities. The lakes are gorgeous and there are friendly ducks and birds all over, making walking around the resort such a wonderful experience. There are so many amenities, great for our 2 year old and my 75 year old father. Would highly recommend this location!
May 7, 2013
Rated 5 out of 5 by RetiredinPa A Resort that is Family Friendly even in winter
This resort has everything for the family. 7 pools, playgrounds, a staff that is family friendly and a perfect location. It is so close to everything Orlando has to offer. Also, it is one of the few resorts we have visited where you feel absolutely safe all the time. Security presence is obvious, friendly and responsive.
While we had no problems, if there is a question - any staff member is more than willing to help. You really feel at home and wish to return.
February 19, 2013
Rated 5 out of 5 by 3kidsmom Better than a hotel
Now that we are vacationing with older children (25,22,17) our choices are either a very cramped 2 queen bed room with a roll away, 2 rooms OR a 2 bedroom villa. From now on we will be staying at Sheraton. We were not on top of each other. This resort ended up being down the street from Disney. You can park at Downtown Disney and take the shuttles to the parks. Then be back in your bed in 5-10 minutes. Why didn't we think of this sooner!!!
July 28, 2014
Rated 3 out of 5 by Mickey12 Needs Help
At first check in, this hotel was nice. After the first day, my toilet broke, the sheets had a stain on them (from previous quest) and the Premium $14.95 wireless I paid for was slower than dial up and it wasnt my device. The hotel staff informed me that they were in the process of "making changes to the wireless." I work in IT, that is no excuse. I asked for coffee, got none.I asked for sheet change, had to wait a day longer -not happy with this stay.
March 15, 2013
Rated 5 out of 5 by Shannon26 Amazing experience
My husband and I decided to make a last minute trip to Orlando with our two kids. We had never stayed at a Sheraton before and weren't too sure what to expect. The staff was extremely friendly. When checking in, the clerk tried to get our room as close to a pool as possible for our kids. (I didn't ask, she simply thought of that on her own) Then, there were no rooms available for what we had booked, so she upgraded us. From shuttle passes to all the different pools, she made us feel right at home and answered every question we had. It is extremely close to all the Disney parks and attractions.
The room was beautiful!!! My kids were so excited and sad when it was time to leave. My husband wants to simply come back to this resort and skip Disney all together!! lol
We had a wonderful time and would highly recommend this resort to anyone.
April 7, 2014
Rated 5 out of 5 by LizB7690 May 2013 family vacation
We had never stayed at this resort and it was our first trip with the kids to Florida, it exceeded our expectations. Our villa was ready early by 1pm (check in is at 4p) and was a beautiful 2 floor unit in the courts. We had plenty of room for us, the kids and their aunts & grandma. A bedroom, full bath and loft with pull-out upstairs & kitchen, dining room/living room, master bed/bath & laundry closet on 1st level. Plenty of restaurants, outlet shopping near by. It was close to activities in the resort and it was about a 15 minute drive to Disney and 10 min drive to Sea World. I loved the screened in balcony and having a full size kitchen with dishwasher was great. The many pools were great for the kids. I will definitely stay here again and have already recommended to friends and family. It's reasonable and you get a lot for your money.
May 19, 2013
Rated 5 out of 5 by MegPalmTree Amazing
This stay blew me away. I booked this hotel for a bachelorette party so a big thing was free transportation to Epcot. The staff was incredible from start to finish! I have worked at a few 4diamond luxury resorts in Orlando and this easily rivals the "best," in the industry. The value is absolutely criminal! Big beautiful villa, great staff, free parking and transportation! Can not beat it! I have already recommended this to many people!
May 7, 2013
Rated 5 out of 5 by tarebare Perfect Getaway
Everything went smoothly. Our room was beautiful, ultra clean, and comfy for our large group. The resort is conveniently located and has a lot of fun stuff going on.
Three minor complaints:
1. every night guest services leaves a message on voice mail which makes the BRIGHT red light on all the phones blink.
2. stingy with tissues and dishwasher detergent
3. LOUSY products (shampoo, conditioner, lotion) - BRING YOUR OWN!
We'll be back!
December 3, 2013
Rated 4 out of 5 by Pennycharlie Wi fi
For four days and after a number of calls to the desk I was finally offered a hotspot only after a call to ask for the manager. I do not have a cell phone and this was my only means of communication. To say the least offering free wi fi that does not work was ridiculous. Also I did not have a vehicle and had to pay each time I called for transportation outside of the resort.
I was having a problem with my air canada tickets and realized there was also a charge for toll free numbers and with airlines you are often on hold for a long time.
I like staying there but for the price and resort fee charges I am looking for accommodations else where for my next trip.
March 5, 2014
Rated 5 out of 5 by Jesters04 Awesome Resort
We stayed at this resort for 7 days and was very pleased with the villa and the amenities. Housekeeping left Starbucks coffee in the kitchen every day. The jacuzzi bathtub in the master bedroom was wonderful after a long day of walking at the Disney parks. The pool was huge and very clean. Our experience was #1.
October 12, 2014
Rated 3 out of 5 by Gill63 The wireless and cellphone coverage was awful in unit 1485
I had a business meeting on Wednesday and had to take the call in my car because I had NO cellphone service in my unit. The wireless in my unit was sporadic at best. I should have been able to take this call in the comfort of my villa.
December 1, 2014
Rated 2 out of 5 by coloredshapes1 Bring Your Own Food
This hotel had two restaurants open at any given time, serving cheap bar food, and they were out of stock on any healthy options (I ordered grapes and cheese and they didn't even have that). If you want flavorless mozzarella sticks for your meals, and fries with everything, this resort is the place to be. Otherwise, you'll need to call ahead for one of the two shuttles available on the 135 acre resort (so be prepared to wait 10-20 minutes), then call a taxi from the front desk to head to a nearby restaurant, and back again. It's inconvenient and the shuttles are a huge pain.
When I asked for a late checkout before my stay, I was told I would be notified if that would be possible. I was not notified. So again, I had to follow up and call during my stay, and I was told a late checkout would be fine. Of course, when I went to enter my room during the final hours, it was locked and I had to stand outside for 20 minutes, and call AGAIN. If you like calling several times for the same thing, this resort is for you.
The only good thing about the resort are the rooms. Other than that, I wouldn't waste my money.
October 27, 2014
Rated 5 out of 5 by DaveS22 Great Location
We loved this resort...Great location to pools and access to Disney World..Outlet Mall just down the street($10 cab) was also great..
September 14, 2013
Rated 5 out of 5 by Zertuch Relaxing
The people of this resort made the stay special. Response time is amazing and the willingness to assist was top notch! While all were very helpful, the people who stood out were:
Monica - Pre arrival and checkin experience
Toni (Female) - Guest services. Didn't want me to have to stay on hold while she tried to get someone from the Front Desk to answer their phones, so she asked if she could call me back. Seconds later she called and connected me.
Kinesha -by pool. My daughter was crying because the sun block made her sunburn on her nose urt. Kinesha noticed this and went out of her way to explain that the lotion was causing the issue and that if we went to activities center, they had an ointment just for this purpose. Then Kinesha took the initiative to run to the activities center for us and came back with the ointment. My daughter was greatful and happy as it worked. Outstanding customer service! Thank you Kinesha!!!
August 13, 2014
Rated 5 out of 5 by SeattleJohnny Exceeded our expectiations
We just left the Sheraton Vistana (2/21) after a week in a very comfortable, spacious two bedroom suite. The central location to Disney, Universal etc. and comfortable beds, kids activiites (tennis, basketball, shuffleboard, and pool-side music entertainment) and terrific pools exceeded our expectations. We had a agreat week! Definitely will return to this location at some point in the future.
February 22, 2014
Rated 5 out of 5 by Mooma Friendliest staff in Florida.
From the General Manager who is always on site to the first day on the job employee everyone goes out of their way to be friendly.Some Team members make it their business to learn and remember the names of guests.Every Team member is a "happy" individual.It is a true PLEASURE to stay at Sheraton Vistana.
September 18, 2014
Rated 2 out of 5 by LGC26 Poor housekeeping
3 weeks holiday with only one housekeeping visit, one change of sheets, had to ask for towels and under furniture units never vacuumed before or during our stay - wrappers and lolly stick from previous occupants. Unable to use overhead fans for fear of dust raining down - it was that thick. Whole unit appeared grubby and in need of a good scrub.
August 5, 2014
Rated 5 out of 5 by ScharioH Family vacation in Orlando
We traded in our timeshare to stay at the Sheraton Vistana and because our family is so big, we booked a one bedroom here to accommodate other family members. The staff was so good about getting our rooms close together. Everyone was extremely accommodating and really cared about our stay. The location is so close to all of the Disney, Universal and Seaworld parks plus the outlet malls. The grounds are beautiful and clean. The swimming pools were great as was the work out room. We only ate at the Tiki bar which was pretty good, but the drinks were a little inconsistent. We didn't get to any other restaurants. We are planning to make this an annual trip for our family.
June 13, 2014
Rated 5 out of 5 by GoinYard Exceeded Expectations!
Staff recognized me as a Starwood Gold member immediately. The location can't be beat. Very close to Disney and International Drive. Room was spacious, clean and beautifully furnished. The beds are very comfortable. The grounds are lovely and walkable. You will never be far away from a pool or the restaurant. I can't imagine having a better stay elsewhere.
March 27, 2014
Rated 5 out of 5 by tj3910 Exceptional Service
I have been to this location numerous times and will be back for many more family memories. The staff is so accommodating and the amenities are always top notch. Cleanliness is a priority for my family and I have never been disappointed at this location. I would highly recommend this resort to all looking for a wonderful time in sunny Florida.
February 24, 2014
Rated 5 out of 5 by Julie45 Unexpectedly terrific
A timeshare hotel didn't sound terrific at first but believe me, it was. Well layed out rooms with pleasing furnishings fit for a modern, upscale home--not a kids' playroom. Plenty to do for everyone in the family and all very reasonably priced, in fact about 1/4 what we've paid for similar (but kitschier) digs in the area.
July 23, 2013
Rated 5 out of 5 by Hunter112233 Would stay again for sure
This resort was perfect for out stay. We visited with the intentions of going to Disney and Universal. This location was great for both of the properties. The property was very nice, clean and the staff was helpful. The resataurants were good, not great, but it didn't matter that as much we ate elsewhere most of the time.
August 11, 2013
Rated 5 out of 5 by PowerRanger Outstanding August Vacation
Two Bedroom Villa was more than we expected. We are so happy we chose this location over the Sheraton Vistana Villages Resort which is newer. The pools and other facilities which we are told were all upgraded over the past few years. Great job!
August 11, 2014
Rated 5 out of 5 by Ganesh03 Villas are awesome
We stayed in a two bedroom villa. The facilities were too good and the two rooms are spacious with Jacuzzi in one of the bedroom. Big dining table and separate kitchen with all amenities.
September 5, 2014
Rated 5 out of 5 by Sixofus Great spot for a family vacation!
We loved our 2 story villa! We were close the two pools, it was quiet, convenient and clean! Our only suggestion is to NOT charge for on site recreation, such as for tennis, mini golf, etc. Towels should be located at the pools for easy access too.
July 7, 2014
Rated 5 out of 5 by TrekkieCuban Get awat
The resort was more than what I expected. Great location, comfortable rooms (although I found the bed uncomfortable and hate sheets that are not fitted). Overall, it was very clean, and up to date. Free wi-fi a plus and the price for the 1 bedroom was a great deal.
February 19, 2014