Rated 4 out of 5 by Jason62 Good Hotel; not the best location
While the hotel is quite nice its location leaves something to be desired.
Located in Surrey it is a fairly high crime area and if you have a vehicle too large (like a 4x4 pickup) to fit in the underground parking it is quite at risk. When we stayed as a kids hockey team one of the trucks was broken into.
The staff was very nice and Corrine in the restaurant was great. The food was good but maybe a bit pricey. The rooms were clean and the beds good.
We would stay here again
May 12, 2014
Rated 5 out of 5 by Neng2 Great hotel
Excellent location for the proximity of my visit to area. Stay was very comfortable with excellent amenities such as the heavenly king size bed, large flat screen tv, very clean bathroom, and overall room comfort. Restaurant has very good food and friendly staff, atmosphere very relaxing. Check in and check out staff were very friendly and accommodating. Parking, although at added cost, had easy in and out access, and very convenient. Will definitely stay here again if traveling in the area again.
August 9, 2013
Rated 5 out of 5 by bta54 Staff is second to none
I travel frequently for business and although the Sheraton Guildford isn't always the optimum location for most of my Vancouver area meetings, I won't stay anywhere else. There's all the usual Sheraton upside, but its the staff here that make the difference. A+++ at every turn, whether its front desk, restaurant or bar, or housekeeping. Its like coming home when you're away from home.
June 28, 2014
Rated 5 out of 5 by Lynda169 My new favorite hotel!
Upon arrival at the check in counter, I knew there was something extra special about this hotel. Everyone there made me feel like they appreciated my stay - I hope to be back SOON! And OFTEN!
July 23, 2014
Rated 4 out of 5 by Rubriver The hotel is great to stay
Our stay is great the only problem is the AC is not working, maintenance came over and fix it but when we got back from a party around midnight the room still warm AC still not working
July 22, 2014
Rated 5 out of 5 by Diego2 Very comfortable and secure
My spouse and I stay at this hotel two or three times annually for three day periods and always look forward to the visit. On our most recent visit we upgraded to the Concierge level and were please with the decision. Also my spouse managed to leave behind a binder of personal papers when we left on a Thursday. Fortunately when we called on the following Saturday morning to see if they were there we happy and to relieved to find that they still were. Our thanks to your conscientious staff.
December 3, 2012
Rated 5 out of 5 by MWulf Very efficient and helpful staff
The hotel rooms were very comfortable and clean with everything in them that was needed. The conference rooms were well set up to our desires with a wonderful supply of cold fresh water where ever it was needed. When any changes etc were needed the staff was very pleased to help, efficient and unobtrusive. It was a totally friendly, efficient and wonderful experience and I would recommend this hotel to anyone for either personal or corporate/convention stays.
May 5, 2014
Rated 4 out of 5 by Marco14 Surrey Guildford Hotel
Great fitness gym area and outdoor pool patio for the summer.
July 23, 2014
Rated 3 out of 5 by GRDBC Ok
Didn't feel like a Gold member but was ok.
July 23, 2014
Rated 3 out of 5 by Lacrosse0514 Team Sport Weekend 0514
We recently stay at the Sheraton for a sport tournament and found it very disappointing. The hotel amenity was nice and so was the room. However, the room was quite hot, the air conditioner was very loud and the location was very noisy. Our rate included breakfast. However we found the breakfast selection very disappointing and was only available from 7:00 to 9:00 and would not accommodate us when we had a game at 7:45.
May 20, 2014
Rated 5 out of 5 by torque13 You are truly there guest and welcomed
The recognition that you are a member and they take their time to leave you a card welcoming you , is a nice touch.
July 19, 2014
Rated 3 out of 5 by Jnx2 Hotel Experience
Upon our arrival which was after 4:30 p.m. we were advised our room was not cleaned as yet and our request to be near another room may not be possible. These previous reservations were made over a month ago. We had a banquet we had to clean up for by 6:15. After approx. 10 mins at the counter the Lady informed us our room was just cleaned and the other couple were a few doors down. So that worked out. We were recognized as SPG Members. The Lady was kind enough to not charge us for the parking due to the delay in room not being ready. We were somewhat disappointed in the fact the room didn't have a small fridge. We had medication that needed refrigerated buy we made do in another way. The Bed was extremely comfortable and pillows and bedding were very nice. Room was very clean but we had a very wet area on the carpet near air conditioner and end of coffee maker table. We just didn't walk on that area.
All in all, we would recommend the hotel ...
June 23, 2014
Rated 5 out of 5 by MarkG Great hotel
I always stay here when I am in Vancouver. Great hotel, great restaurant, great staff.
Maybe my expectations as a gold SPG member and returning guest are too high but...I was disappointed with my recent stay in that (even though my SPG card was presented)...I was placed on a non-SPG floor, had to ask for my gold benefits after the fact, etc. The hotel was not full.
That said, I will always stay there...but I do expect the usual great service with each visit.
November 10, 2012
Rated 5 out of 5 by MMM2013 Terrific property
We recently stayed at the Sheraton Vancouver Guildford as a result of business travel. The hotel staff were very helpful, professional, and efficient. Our hotel room was very clean and tidy. The hallways and other common areas were clean and quiet. Parking in the parkade was very convenient and affordable. The hotel was also easy to find and easily accessible from the highway. There are a number of other services and amenities nearby, which is also attractive.
April 4, 2013
Rated 3 out of 5 by Lala514 Bugs in the rooms
I stayed at this hotel as it did have a good reputation. Unfortunately we had numerous issues with Lady bugs in the room and I don't mean just one or two. They sent someone to vacuum them up but they kept coming back. When I went to the desk they said that it was normal at that time of year ( Nov). This is not normal for me and it was on the 17th floor. I had two another room on the 12 floor, not club level but it was exactly the same; lady bugs in the room.
November 12, 2013
Rated 4 out of 5 by Fabfour Staff - A+
I booked the Sheraton Vancovuer Guildford for business and decided to bring my family along to enjoy the city. The staff did a very good job in accomodating us with a room that included a pull out sofa and a rollaway for my youngest. I was not offered an upgrade to a suite (extra room to spread out would have been nice..).
The club lounge was very well stocked and had a great breakfast spread. It was above average in my opinion.
The hotel had a fantastic gym and a nice pool - it wasn't a large pool, but everything was very well maintained.
I was able to secure an appointment at the spa and had a fantastic facial.
I would return back to this hotel as the staff worked very hard to offer the best that they could. It was late August and the hotel was full with various events, weddings etc. The houskeeping was exceptional as well.
September 8, 2012
Rated 4 out of 5 by CWOLF Pool out of Service
This is the second time I've stayed at the Guildford Sheraton Hotel when the pool was out of service. My young son was very excited to stay at a Hotel with a pool. Unfortunately, on the first day the pool was closed for maintenance. The engineering Dept. said the problem would be fixed within the hour. It wasn't open either day of our stay which was a big disappointment. Overall, I enjoyed my stay but was disappointed about the pool not being open again.
November 8, 2012
Rated 5 out of 5 by desj This hotel met expectations
The hotel staff were very accomoding and generally were interested in ensuring that my stay was going to be a good expeiance.
July 15, 2014
Rated 4 out of 5 by vernD Lost my reservation
I made a reservation by calling the hotel reservations number and received an email confirmation a day before arriving. Then when I arrived and tried to check in I was told that the hotel was full and that they had no record of my reservation. Upon showing them the confirmation email on my iPhone they said that "I guess it didn't transfer over" assuming they meant from the reservation system. The did find me a room but not until after some discussion. At first they wanted to give me a lesser room.
I don't know what else I need to do to make sure that after traveling a great distance that I have a room actually reserved. I am a SPG member and was registering under a corporate account.
I would not recommend anyone book at your hotel until you resolve your reservation system problems. I was lucky this time but might not be in the future.
March 7, 2013
Rated 5 out of 5 by Papagayo Good hotel to stay
Nice and clean room, a large bathroom, room and parking rate is affordable. A good experience for us. I will recommend this
Hotel to my friends. Thank you
July 12, 2014
Rated 3 out of 5 by Cookie716 Modern & clean hotel
I was not told when I booked the room that there were not fridges in all the rooms and when I asked to be moved they said all the rooms with fridges were booked could try and get us in the next night. However, no one contacted us. No Fridge, Parking and Internet extra. Pillows are very uncomfortable so take your own. Very noisy in the hall with slamming doors and talking. I could not reach to turn out the light beside the bed without getting up.
July 8, 2013
Rated 5 out of 5 by IRG123 Staff Extraordinaire
I would recommend and rate your hotel a 5 star when it comes to staff. With a warm smile and enthusiasm they all put in 150%. I have told my family if I ever go MIA I have relocated and moved into the Sheraton. I rarely sleep yet at the Sheraton I actually manage to do so. The bed's are fabulous! Thank you again for making our event such a memorable one and my stay at the hotel such a relaxing afair. You are all AMAZING!!!!
April 16, 2014
Rated 4 out of 5 by JWM1997 Gilford Hotel
Good hotel. Still needs work on SPG recognition.
July 17, 2014
Rated 4 out of 5 by MaryMa9 Excellent Staff Service
The Guildford Sheraton clearly works hard with its staff as they are always professional, polite and more than willing to go above and beyond.
July 11, 2014
Rated 2 out of 5 by harryL facility & staffs need improvement
it had only one staff when i checked in around 6pm. And there were some issues with the guest who were checking in. 5 other guests including me were waited for over 5 minutes and i decided to leave for dinner and return late at night for check in again.
June 29, 2014
Rated 4 out of 5 by Surreyfan Comfortable rooms and friendly staff
A great place to stay if spending most of one's time in Surrey, but not too far for a trip to Vancouver either. Rooms are comfortable and clean, and larger than most newer hotels. Staff is friendly, competent, and helpful. Housekeeping staff is particularly nice. Major downside is paid parking.
June 22, 2014
Rated 5 out of 5 by Funati Another successful stay
I have frequented this hotel many times and find after each stay it more than meets my expectations. The service is excellent whether it's in room dining or the staff in the restaurant. The workout facility is vastly improved over the years with everything you need to keep to your routine. My only negative comment would be the price difference for food from room service vs. restaurant. $9.00 for coffee?? That needs to be addressed.
January 16, 2014
Rated 5 out of 5 by Grumpy28 Great Hotel!
We travel a fair amount and for this price range have found this hotel to definitely be one of the nicest we have stayed at. We felt the cost of the room was very well balanced in favor of the guest instead of the hotel (for a change!) Little things that this hotel provides makes all the difference. We definitely recommend this hotel and will stay here again the next time we are in the area. Obviously a great team works here!
August 12, 2013
Rated 5 out of 5 by Heavyd5678 Stayed in style
I was in town on business. The hotel had everything I needed. Even facilities I should have used but didn't. Highly recommend staying here
July 5, 2014
Rated 4 out of 5 by rochdale Like hotel except items below
With our group coming and going in such large quantities at the same time, your elevator system is inadequate--you need more of them!
Restaurant was adequate, but did not like the choices on the select menu we were given......options would be nice!
Really....Liked having the shuttle available for the airport! ..... otherwise, the cost is a problem for 1 or 2 people
May 10, 2014