Rated 5 out of 5 by Dinohunter Friendly staff in great location
I find the staff to be very friendly and helpful whenever I stay here. The hotel is clean and quiet and the beds are comfortable. The hotel is in a great location with easy access to the Trans Canada Highway and has great parking
June 7, 2014
Rated 5 out of 5 by IslandGirl2014 Best sleep ever
The beds at the Sheraton are the most comfortable I've ever slept on. Staff are extremely friendly and helpful.
June 2, 2014
Rated 4 out of 5 by Melodie Not Happy with Check In
I arrived at the hotel around 1PM and told room not ready. Understandable. I provided my credit card and was told to come back later when room was ready. Around 3:30 I stood in a long line to get my room key. People in line ahead were getting rooms assigned so assumed I'd be getting my key. I get to the desk and told my room still isn't ready. I had to be elsewhere at 5 and need to get ready prior to. Gal at desk gave me a blank look. Around 4:30 I approached the desk again and I finally get a key. Meanwhile, the other guests who arrive AFTER I did had long ago received a room. Was also annoyed that we had 4 in our room but only 3 sets of towels. Even the next day they only gave us 3 sets and had to call for a 4th set. Also, the gal at the desk didn't ask for my license plate number, so I went back to the desk to provide that information so I wouldn't be charged for parking. Had I not stayed at this hotel last year I wouldn't have known to do this. Also, a roommate checked in, was given a key. When she went to the room with number she was given she opened the door and a man was standing in the room that she didn't know. Turns out her first name is the same as one of the people in the room she was given the number of. Might want to verify that you have the correct last name before giving room numbers.
May 30, 2014
Rated 5 out of 5 by Wendi13 Excellent !
Had the best sleep I've had in years, Wanted to take home the pillows !!
May 20, 2014
Rated 3 out of 5 by Lacrosse0514 Team Sport Weekend 0514
We recently stay at the Sheraton for a sport tournament and found it very disappointing. The hotel amenity was nice and so was the room. However, the room was quite hot, the air conditioner was very loud and the location was very noisy. Our rate included breakfast. However we found the breakfast selection very disappointing and was only available from 7:00 to 9:00 and would not accommodate us when we had a game at 7:45.
May 20, 2014
Rated 5 out of 5 by jerh The staff is excellent
Everyone on the staff, from the bellmen to the front desk to the guest services staff and the restaurant staff have been very good. I have been staying at the Sheraton Vancouver Guildford on and off for several months and without exception have been treated very well by the staff.
May 18, 2014
Rated 4 out of 5 by JD79 TRAINER
Location and staff was great
May 17, 2014
Rated 4 out of 5 by Guest324 Great staff
I'm a frequent guest at this hotel. The front desk and lobby staff are always friendly and attentive
May 15, 2014
Rated 4 out of 5 by Jason62 Good Hotel; not the best location
While the hotel is quite nice its location leaves something to be desired.
Located in Surrey it is a fairly high crime area and if you have a vehicle too large (like a 4x4 pickup) to fit in the underground parking it is quite at risk. When we stayed as a kids hockey team one of the trucks was broken into.
The staff was very nice and Corrine in the restaurant was great. The food was good but maybe a bit pricey. The rooms were clean and the beds good.
We would stay here again
May 12, 2014
Rated 5 out of 5 by Abe8314 Great place to Stay
this Hotel has great Service
May 11, 2014
Rated 5 out of 5 by 1wholaughsalot Rooms
The rooms in this hotel are beautiful and spacious. The beds are extremely comfortable and clean. Room service was outstanding!
May 10, 2014
Rated 4 out of 5 by rochdale Like hotel except items below
With our group coming and going in such large quantities at the same time, your elevator system is inadequate--you need more of them!
Restaurant was adequate, but did not like the choices on the select menu we were given......options would be nice!
Really....Liked having the shuttle available for the airport! ..... otherwise, the cost is a problem for 1 or 2 people
May 10, 2014
Rated 5 out of 5 by Jo222 Convention
Attending a convention at this hotel was a treat. The rooms are spacious and comfortable. The staff was very helpful and friendly. I would like to go back for a holiday instead of being in such a hurry.
May 7, 2014
Rated 4 out of 5 by Toots54 I had a pleasant stay
Our Chorus stayed in this Hotel for our annual Convention. The rooms are spacious and we had no trouble with heat or cold. The staff were gracious and friendly. My roommate and I had no problems at all. Our Chorus breakfast (catered by the Hotel) was delicious! If there was one thing I would criticize, it would be the speed of the elevators; a bit stressful considering the time restraints to and from our Convention activities, and the elevators really should be faster, if the Hotel can accomodate that amount of guests.
May 6, 2014
Rated 5 out of 5 by VivaSinger Outstanding Service
I have stayed at many Sheraton hotels over the years and this stay was amazing. Staff went out of their way to not only provide quality service but reached out on a personal level on more than one occasion.
May 5, 2014
Rated 4 out of 5 by Rookie44 Restaurant menu
As a Platinum member I have stayed in numerous Starwood properties and have to say that this site has one of the poorer menus. I almost always eat in the hotel's I am staying at but after two nights I couldn't bear the thought of eating there again and went outside for my last two nights.
May 5, 2014
Rated 5 out of 5 by MWulf Very efficient and helpful staff
The hotel rooms were very comfortable and clean with everything in them that was needed. The conference rooms were well set up to our desires with a wonderful supply of cold fresh water where ever it was needed. When any changes etc were needed the staff was very pleased to help, efficient and unobtrusive. It was a totally friendly, efficient and wonderful experience and I would recommend this hotel to anyone for either personal or corporate/convention stays.
May 5, 2014
Rated 5 out of 5 by Devon95 Very comfortable and clean
The one thing that would have made this room better would be a small bar fridge to keep a yoghurt or juice, sandwich in. There was no way to keep anything cool!
May 5, 2014
Rated 4 out of 5 by Blackheart Clean well appointed room
For a busy hotel very clean and fresh.
May 2, 2014
Rated 3 out of 5 by Polly89 broken bed
Bed squeaked at any movement - found the source to be the headboard - finally pulled it away from the wall - very loose headboard that looked like it had been broken before and attempted to fix - therefore quality of sleep was poor - they did fix upon my explaination, but no compensation was given - I did not asjk for any compensation - was a bit surprised nothing was offered.
April 28, 2014
Rated 5 out of 5 by BROWN17 Excellent Customer Service
Mistake made with my laundry, but Damon quickly resolved the issue and went over and above to setting it right. Service in the restaurant/bar area was fantastic, very friendly, very fast. Thanks for a great stay.
April 27, 2014
Rated 4 out of 5 by ProfJeff Prof Jeff in Surrey again
I am very familiar with this hotel. Why do I keep returning? Very simple it is excellent. The location suits me very well and the views from the rooms are wonderful. All the staff are part of a very happy family and this gives a very good atmosphere inside the hotel. So I highly recommend this hotel.
April 16, 2014
Rated 5 out of 5 by IRG123 Staff Extraordinaire
I would recommend and rate your hotel a 5 star when it comes to staff. With a warm smile and enthusiasm they all put in 150%. I have told my family if I ever go MIA I have relocated and moved into the Sheraton. I rarely sleep yet at the Sheraton I actually manage to do so. The bed's are fabulous! Thank you again for making our event such a memorable one and my stay at the hotel such a relaxing afair. You are all AMAZING!!!!
April 16, 2014
Rated 5 out of 5 by Riti7 This hotel excellent staff
I came to do a Trade show in this hotel. My stay was made comfortable when I was greeted at the reception. The persons who received me were Myryam & Laurie. Excellent manners. Another friendly person who handled my luggage was Rakesh. Right away I knew I would like my stay here.
I would recommend to all my friends & colleagues.
April 16, 2014
Rated 5 out of 5 by Steve The staff are amazing
The staff are what makes me come back to this hotel. Everyone is friendly and genuine. I have been staying at this hotel for more than 10 years on a semi-regular basis and many of the staff members have been here for the entire time. From the front desk staff to the bellmen and lounge personel, they have a great team of people.
April 11, 2014
Rated 5 out of 5 by Debbie2010 Sheraton Guildford
Great location for work in the Surrey area. The in room dining menu offered wild pacific salmon, which was fabulous. The staff substituted veggies for the potatoes. The warm bread was appreciated.
Gretchen at the check out counter was her usual friendly self, greeting all. I always enjoy seeing her at the front desk. Breakfast in the restaurant is nice. The staff are attentive and friendly.
April 10, 2014
Rated 4 out of 5 by Scrubber Terrible Shower Head
Overall the hotel was great. My only concern was the poor shower head. It reminds me of something that you would have in your laundry or garage to wash the dog.
April 7, 2014
Rated 4 out of 5 by Jabba Drains
All drains need to be cleaned out on a regular basis - this is my second stay and twice requested maintenance to clean out the drains - the sink had a huge hair plug.
otherwise the rooms are great as is the locale
April 1, 2014
Rated 5 out of 5 by DLGAKK The Dinning Experience
I was completely blown away at the service and the exceptional food. My colleague and I ate (I believe it was called FRESH) just off the main lobby on March 25. The service was A-1 and our culinary experience was second to none. Hats off the Chef and team that evening. Thank you very much.
March 28, 2014
Rated 5 out of 5 by Brightongal Really like the Staff
I travel for business and stay at this hotel often. Steve is great at the front desk, Loula in the morning for breakfast is so sweet and Julie at night in the conceire level makes me feel like an old friend. Having such a great staff, make it feel like home.
March 25, 2014