Rated 5 out of 5 by missdee03 This hotel has great features and staff.
The hotel staff was very accommodating and the room was very comfortable. I would stay here again. Excellent shuttle service to the Reston Towne Center.
August 7, 2013
Rated 5 out of 5 by Sarah48 The staff was super friendly.
The staff made us feel like returning for another weekend stay.
May 27, 2013
Rated 5 out of 5 by Knox16 Good value
weekend rates here are superb especially for seniors
August 19, 2013
Rated 5 out of 5 by gateBusinesswoman Very cLEAN AND cHIC!
sTAFF WAS AWESOME.. rOOMS WERE VERY CLEAN..
August 13, 2013
Rated 5 out of 5 by Kathy2222 Reston VA
It was a very pleasant stay.
June 20, 2013
Rated 5 out of 5 by Traveler40 Excellent location and facility
Location of hotel was excellent. Quiet area. It was like an "island" in the midst of all the traffic etc. Staff were friendly, courteous, helpful. Restaurant was very good and staff friendly - at all breakfast lunch, and dinner. Definitely enjoyed our stay and will return on our next trip to the area. The computers in the lobby area were also helpful. Thanks!
June 4, 2014
Rated 4 out of 5 by Tammy2 Central location
Well located to restaurants and airport with complimentary shuttle service to and from the airport.
June 9, 2014
Rated 3 out of 5 by DanielOCnutraMetrix nice staff and property
Was impressed with the grounds and property immediately. Maria at front desk suggested a free WIFI upgrade as a Starwood Guest, which I appreciated a lot. Flor from housekeeping was also very accomodating with an additional toiletries (q tips ) packet.
i was disappointed the ice machine on my floor was broken. Was not fixed within the 3 days of my stay, though guest services said an engineer would be alerted. Manager on duty was accommodating to go to the restaurant(which had good food and service) and get me a bag of ice for my immediate needs.
so...great staff but broken ice machine on 3rd floor.
April 14, 2014
Rated 4 out of 5 by CA28 Excellent business hotel
I really enjoyed the complementary shuttle service from and to the Dulles airport.
When I enter to the hotel for check-in, only one person was serving at the check-in desk even though 8-9 people were in line. Later one more person served for check-in. I got the similar experience at the time of check-out.
The room was clean and quiet. The bed was very comfortable, and the WIFI worked great.
I asked the wake-up call at 6:30 pm. The staff told me that it was all set-up. However, in the next morning, I did not received a wake-up call. Luckily, I woke up before the wake-up time I requested. But, the hotel never provided me a wake-up call, which was not good.
September 14, 2013
Rated 5 out of 5 by susan20132013 great service at the Sheraton Reston
the Sheraton Reston provides outstanding service. the front desk staff go above and beyond. they include, Jesse, Justin, Julianne, Maria, and Amine. Ms. Shanaz - dining services manager does an amazing job. her consideraton is most appreciated.
April 24, 2014
Rated 1 out of 5 by nickohtime OK yet again not bill sent on email
I get tired of calling for a bill that was promised to be sent to my emial so i can easly apply it to my expense reports. Another SPG service that is broken.
June 1, 2014
Rated 5 out of 5 by WhyDoIHaveToPickANickname I always sleep well at the Sheraton
It's a bit out of the way, and there really isn't a whole lot to do in Reston if you're on vacation, but for business travel -- if you have to be in the area -- this hotel is my first choice.
May 31, 2014
Rated 5 out of 5 by QuickBooksInstructor1 Great Stay...
I teach seminars, so I am at many hotels...and this one was one of the best...thank you!
April 23, 2014
Rated 5 out of 5 by Bitburg21 This is a very nice hotel.
We've stayed here about three or four times within the last 18 months. On each occasion the staff has been superb!!! The facilities are very nice and the beds are very comfortable.
April 14, 2014
Rated 5 out of 5 by BaiLama Awesomeness
I stayed at this resort with my two boys for a soccer tournament. The check in was smooth and the staff were splendid. The rooms are great and the Internet was free and fast. I am a SPG Member and of course I stayed at the member section at an affordable price.
May 26, 2014
Rated 5 out of 5 by YogaMom88 Nice hotel for kids
I've stayed at this property for business & liked it enough to bring my kids for a Labor Day weekend. Location is great if you're looking for a quiet, tucked away property that's still conveniently located near the Metro and 355 shopping. The double room was spacious yet cozy. We had a movie and room service night in. The food was good and service was great. We went to the pool every day and except for one particularly overzealous life guard, the kids had a great time (what life guard doesn't allow Marco Polo??). My one complaint is that there aren't enough towel racks in the bathroom to hang 4 bath towels.
September 5, 2012
Rated 4 out of 5 by ScottPlusVBGroup Very Accommodating Staff
We had an issue with the HVAC unit under the window (extremely noisy) so I called the front desk to see what could be done. They upgraded us to a suite that had quieter HVAC units and it was very comfortable. Because we were in a suite, our room became the gathering place for our group to watch a DVD movie. Unfortunately, nobody had a DVD player outside of a laptop PC. I contacted the front desk and they found a video cable that allowed us to connect our laptop to the TV. That worked out really well and everyone enjoyed watching the movie. I was very appreciative of the staff's efforts to meet our needs.
February 19, 2013
Rated 4 out of 5 by MayReston Great staff and convenient shuttle service
Although I had great interactions with your front desk staff, and excellent service from your shuttle both for local travel to the Reston Town Center and the airport, my multiple experiences in the Cosmopolitan Bar and the Syrah Restaurant were less than satisfactory. Although the staff were pleasant, it seemed from the customer perspective that you were understaffed to manage guests, particularly when you had multiple guests from the organized meetings being held in your facilities need service. Two separate nights (13May and 15May) in the bar I waited a prolonged time for service and to receive the bill, and lunch on May 15th was so delayed for many of our participants that we were forced to change the schedule of the meeting. I will note that for the buffet breakfast I was seated quickly and your coupons negated the need for a bill delivered to the table which worked very well. I suspect that these issues could be easily solved with staffing management focused on predicting when additional staff are required for planned meetings.
May 19, 2014
Rated 3 out of 5 by 20140522 Rm 571
Room 571 had a strange design. It seemed as though it might have been designed as a handicapped room. The toilet and shower have some real drainage problems.
May 22, 2014
Rated 5 out of 5 by Soccermom Warm and Inviting
We arrived around 4:30pm on a Friday after a long drive from NJ and were greeted with a big smile at the front desk.
We checked in quickly and walked through the warm and inviting lobby and were greeted once again with fresh baked cookies and cider in the lobby. My kids were so excited. The first thing they said was is "Grandma here" becuase her cookies are in the lobby. My husband chuckled and walked over and had to try one...he had the same reaction as my kids.
The location of the hotel was perfect. Close to highway and many different stores.
The room was very comfortable and roomy.
December 7, 2011
Rated 5 out of 5 by tired46 Super late night front desk staff
Being sent there by United due to UA's too late arrival was not a choice, but I must say everyone there from the check in staff to the great shuttle driver the next morning, was excellent. Didn't want to be there, but you made a bad experience much more bearable.
May 15, 2014
Rated 4 out of 5 by Dar05 Great Hotel
This hotel was located next to the airport and provided shuttle service to the local mall and to the airport.
May 19, 2014
Rated 2 out of 5 by Khozama6 Its really needs good management and cleaning staff
My observation are as follows:
1- house keeping did not clean my room very well and never changed linen and comfort during my stay although i talked to them several times.
2 i found unclean towels.
3 i found on first day socks probably from a previous guest.
4 my children bed never cleaned nor properly made. Everyday we do it ourselves.
5 every morning we woke up early because of loud chatting and laughing between house made. We told them to be quite but they do not listen
6 the hotel changed door locks while we are sleeping
7. Fire drill during last day
8 carpet is old and dirty
September 7, 2013
Rated 3 out of 5 by Odie48 Rooms too small
Rooms were way too small and the beds much, much too small. Majority of hotels I stay in have a minimum of queen size beds in each room if there are two beds.
May 9, 2014
Rated 5 out of 5 by Linda567 Staff service was excellent
Our school held a 50th reunion at this hotel. The facilities and service were excellent. The front desk staff was always helpful and informed. The manager of the restaurant and all her staff were extremely attentive. The hospitality suite and the ballroom dance events received excellent staff service. My room was comfortable and clean. When the airconditioner had a problem which could not be fixed, the maintence staff replaced the unit in less than 1/2 hour. Overall our group agreed the hotel provided great accommodations and service for our week there.
August 16, 2012
Rated 4 out of 5 by Debbue Family business trip
Overall it was a good stay. We did have a
couple of issues with the shower. The knob would get jammed and make hot/cold water difficult and the tub and bathroom sink didn't drain well.
The beds were very comfortable which provided much needed rest.
We selected the this hotel because it was close to family.
April 26, 2014
Rated 4 out of 5 by RoadDog59 Very Nice Hotel. Missing the little things.
This is a very nice upscale hotel. My room was very modern. The ergonomic office chair at the desk was fantastic. The staff was friendly and helpful. I will stay here again the next time I go to DC.
However, there were a few things that would like to point out.
1. There were no in-room instructions for the internet access. The front desk personel were not very helpful. It was also pretty expensive. Luckily I was a SPG member, and they refunded the internet access charges.
2. The beds were really soft. Almost like sleeping in a hammock. Very uncomfortable to me.
3. The water reservoir on the coffee maker in my room was full of mold. I asked to have it replaced on Monday morning. When I checked out on friday, it still had not been replaced.
November 21, 2011
Rated 4 out of 5 by NCEP2014 Excellent but shower water was too hat
For the first day of my stay, the temperature of bathtub water was tepid or a bit too cold. Someone might complain about it, I guess, but for the other days, the bathtub temperature was too hot to use. Since I could always use tap water of the vanity with comfortable temperature during my stay, there was something bad for the bathtub water. Hope there will some repairmen or adjustment by my next stay.
April 13, 2014
Rated 4 out of 5 by balkhafa Good for business
Quick business trip to Reston VA area. Find the hotel to be suitable to meet and comfortable. Seems it was newly renovated property and well located within the corporate area within Reston area.
April 29, 2014
Rated 1 out of 5 by jetter325 Hotel DEFINITELY needs improvement
The experience started off with NO parking in the close proximity to the front of the hotel. After a long day of traveling and meetings, I dont want to have to walk a distance to get to the lobby of the hotel. Front Desk checked me in, and as a GOLD member, put me in a handicap accessible room (and never told me), on the 2nd floor. Not a Starwood Preferred Floor. The room was a newly renovated room according to the front desk, but there were large stains on the carpet, hair in the bathroom, toilet kept clogging up and very short since it was handicap accessible. There was also water in the room, for a charge of $1.00 even as a GOLD member.
NOT a good experience at all. Very disappointed. Havent had an experience like this at a SPG in a very long time.
August 27, 2013