Rated 5 out of 5 by ConditionOne Renovated Sheraton
Much better than your average Sheraton! Was upgraded to a top floor renovated Club room. Beds were very comfortable, and the room was updated and clean.
The Lounge had free soft drinks (juice, water, soda) around the clock, and had some simple snacks out in the evening. The shuttle to the airport runs every 30 minutes.
Front desk staff were friendly and helpful.
November 16, 2012
Rated 4 out of 5 by Abee Anniversary Weekend
Great property in a secluded relaxing location. Off the beaten path so you can feel comfortable and enjoy. Reston Towne Center 5 minutes away with excellent resturants.
Front desk staff was great upgrading our room to a lover's suite which included champayne and dipped strawberries.
Rooms were clean and pool area was devine.
We will come back again!!
Adrian & Dee
July 31, 2012
Rated 3 out of 5 by Mom7243 Not enough room
I made plans well in advance for long weekend for a wedding, accommodations i requested did not seem to matter, 4 people in a 1 king size bed really is not what i expected. I was given the choice to move to a sister hotel, that ment packing and unpacking again..........we manged with 4 girls 1 bathroom 1 roll way and alot of togetherness..........never again!!!
April 8, 2013
Rated 3 out of 5 by EMThree Needs improvement
I had numerous problems with the wireless internet access on multiple days. The front desk was not adequately several times causing me and other guests to wait in long lines. One day I waited 30 minutes just to get a another key coded.
September 14, 2013
Rated 3 out of 5 by Roy1964 Customer Service
The hotel was not clean. There was food in the hallways and on the stairs. The club lounge was not attended for almost 3 days. I departed the hotel Sunday and the last time the lounge was staffed/stocked was Friday morning. The temperature in the room fluctuated during the night and the bed was uncomfotable. I woke with a back ache every morning.
June 3, 2013
Rated 5 out of 5 by vcualphagam Newly Renovated
I was so happy to get a room that had just been renovated, the bed was comfortable, the shower head was great and the new carpet was fantastic since my toddler was crawling all over the floor. I also didn't hear anything outside of our room which is amazing. The staff was also helpful. I will DEFINITELY stay again! Thanks!
July 22, 2013
Rated 4 out of 5 by Linda77 Comfortable Stay
We liked the hotel and the bar and restaurant. The room was very quiet and comfortable. No glass panel in the bathroom door was a positive. The only negatives were the long wait to check in (probably because the hotel was so busy, but this should have been expected) and the long walk to the car (because of the layout of the hotel - it's huge!).
January 21, 2013
Rated 5 out of 5 by Taylor91011 A Perfect Stay
Everything about this hotel makes it's guests feel at home. Jesse and Kurt at the front desk were very welcoming and acknowledged my platinum loyalty. Amine at the front desk also was very helpful in getting us situated. Even my Wi-Fi connectivity issues were solved thanks to mic at the front desk. Another A+ stay at this Sheraton property!
April 16, 2013
Rated 5 out of 5 by TomH Nice hotel in Reston for the business traveller
This Sheraton is a good place to stay and work in Reston. The rooms are well-maintained, not worn, and clean. The business center is comfortable. Very good fitness center, including treadmills and dumbbells. The staff are friendly and competent. My single gripe would be having to pay $4.50 for mediocre coffee at breakfast in the restaurant..
March 27, 2013
Rated 5 out of 5 by DavidV Excellence in Service
My wife, daughter and 2 grandchildren (2 years and 4 months) were stranded at Dulles as United did not allow sufficient time to clear customs and immigration. I booked the hotel (where I have stayed many times) on line and then spoke to the staff. They provided an upgrade and the service was outstanding. A job well done and much appreciated.
January 7, 2013
Rated 3 out of 5 by Kathy Hotel needs work
The heating/airconditioning system was being replaced and we spent a lot of time in 64 degrees! One of the beds in our room had little support. Room service plates that were in the hallway when we checked in we still there when we checked out. We have stayed there 3 years in a row and we see a change this year, not for the better.
February 18, 2013
Rated 5 out of 5 by Carinsa26 Very comfortable
Upon check in I was tired and looked a mess. However, Danielle, treated me as if I was wearing diamonds. She multi tasked very well and all the while took care of my check in professionally and polite. Everyone on the staff is very nice. Housekeeping does an excellent job and the bed was so comfortable I didn't want to get up.
January 18, 2013
Rated 2 out of 5 by brobert Sheraton Review
Staff did not offer to help with baggage and we were told we had to wait for a cart. After waiting (both at check-in and check-out) I had to request them to look in the lobby closet for a cart for out baggage, only to find several carts in there all alone. Also, the room temp was okay but we were unable to get it cool enough.
July 25, 2012
Rated 3 out of 5 by slowbird13 Rooms Need Updating
The overall hotel was nice enough, but the room/wing I stayed in was in dire need of an upgrade/ The carpets in the hallway were old and stained, the tiles in the bathroom were cracked and needed regrouting, and the overall decor was dated. In addition, the room smelled funky, like the air conditioner had been on too long
September 18, 2012
Rated 1 out of 5 by fta123 bad news
this hotel is not up to SPG standards nor is the staff. We arrived at 2 AM and were sent to the wrong part of the hotel to find pour room. Once we eventually returned to reception and got new directions we found the room to be small, dank, old, and very worn. There was also noises from in and outside the hotel all night.
November 10, 2012
Rated 4 out of 5 Good, but very loud a/c unit
I always stay here when I am in Reston for business.
I lost my status last year, which is unfortunate and hope to get it back this year.
My only complain is the a/c unit was so loud I could not hear the t/v when it was on. Its not central air, but a unit next to the window.
July 22, 2013
Rated 3 out of 5 by JP3000 Descent but I expected a better experience
The staff was very nice and helpful. The rooms were clean. The hotel lounge closed way too early in the evening. The hallways to the room had an awful smell. The landscape outside was very dated and concrete from the rear parking lot was in need of repair. Overall, the hotel was average and could be way better.
February 25, 2013
Rated 3 out of 5 by anonymousUser Bad keys, coffee pot not clean, dirty tub
Want to start off saying I love the SPG brands. In the past, my stays have been top notch.
However, and this experience won't stop me from staying with SPG, just thought you should know.
Sheraton Reston Hotel was an interesting experience. After check-in, my room was clearly on the other side of the hotel. Maybe a 5 minute walk Not a bad thing. However, after the long walk neither of my electronic keys worked. Walked back. Desk staff apologized, but didn't go above and beyond as I would've expected. Maybe a free dinner or perk on them.
On to my room. It was Ok. Dated, but Ok. Looked forward to enjoying a cup of Starbucks in the morning. Didn't realize until it was too late, as I was in a rush, the coffee machine had a old pod and water in it. Was a disappointing sight to say the least.
Hopped into the shower, realizing also too late, it wasn't as clean as I came to expect from SPG, but had to motor on, was late.
Again, would say I'm loyal customer, but just thought you should know.
June 5, 2013
Rated 4 out of 5 by PTgirl great fitness center
I stayed at this location due to a conference being held on the main floor. Its proximity to the airport is less than 15 minutes and their shuttles are prompt. Meeting rooms were a little on the cool side but that is to be expected. The fitness center if you like to work out is great for a hotel gym.
October 27, 2012
Rated 1 out of 5 by Writer Unacceptable!
To pull the sheets down & find a blood stained pillow is not acceptable. We have stayed with you before & we will most likely stay with you again. We will check our room thoroughly when we do come back. I brought the pillow to the front desk only to have the clerk tell us that it was terrible.
April 29, 2013
Rated 4 out of 5 by DV200 Good but
Overall very good to excellent. Two minor complaints tho. Charging for internet access in the rooms when there is a cable but no sign that it is fee-based. Why make us go down to the lobby for free access? Also the toast used for french toast is wimpy like Wonder Bread instead of Texas toast.
December 11, 2012
Rated 3 out of 5 by treasurer69 Furniture
Furniture was very uncomfortable to sit in for an extended time.
Linens should all be white not cream and white combined.
Restaurant staff at breakfast was very professional. They can not handle large groups at one time.
August 12, 2013
Rated 3 out of 5 by Boomer Last Night at Hotel
Despite telling the front desk I was staying another night due to my flight being cancelled because of the weather in Toronto, I was not offered the rate that people we talked to the next day received. They got a room with Wi-Fi and breakfast for $75. I paid $125 and breakfast was$18.
February 10, 2013
Rated 4 out of 5 by JTBPOP General Comments
Assigned room was not very handicapped friendly. Very small bathroom and height of bed were difficult to overcome. Hostess and waiter (Manuel) at breakfast in the restaurant (Syrah) were excellent. I hope you give them some recognition.
July 22, 2013
Rated 4 out of 5 by spookynj like this hotel
This hotel has good places to eat, the room was nice the staff was above and beyond.
September 9, 2013
Rated 5 out of 5 by Mark54 This hotel went the extra mile.
I could not be more complimentary in the service, comfort and responsiveness for this hotel. I am a starwood member and the access to the reception room with snacks and complimentary food was excellent. Overall i would definitely recommend this hotel to anyon.
September 27, 2012
Rated 5 out of 5 by Eastone Convient place to work and play a golf
Excellent for staying in a close distance from Dullas with a competetive price and to work in Reston area and walking distance to a Reston National Golf course.
August 18, 2013
Rated 4 out of 5 by kfhoz Convienent to Dulles Airport
Great berry bowl in the restaurant.
Lots of hot water plenty enough for a hot shower in the mornings, but not quite very hot water for a bath (the water cools in the tub).
Nice to get the $5 certificate if refuse room service, and good for the environment.
June 3, 2012
Rated 4 out of 5 by SAME39 comfortable hotel with good staff
Comfortable hotel with good airport shuttle facility. The staffs are very helpful and pleasant. Facility is clean except for the recent remodeling at some floors.
August 15, 2013
Rated 5 out of 5 by Juice1220 Christmas Holiday Visit
We always stay at this Sheraton Hotel when
we visit our children in Vienna. The personnel
are always attentive & courteous. Very fast check-in & check-out with no frills.
Love the sixth floor Club-lounge & exercise
room which we always use if possible.
January 7, 2013