Rated 5 out of 5 by Guinness71 Good Job
It was a nice hotel, but they were very busy and we were forced to park in the westin parking deck. My girlfriend and I had multiple bags from shopping that neither she or I could handle alone, so we had to walk with them from the parking deck to our room. The staff ackowledged the crowded facility during our check in, but I am wondering if a complementary valet service would be "cost/customer satisfaction" effective. It would have been very nice to have that as a consolation, rather than just being told to park at the Westin.
August 11, 2014
Rated 5 out of 5 by ahmedjamale This hotel has excellend features.
I was very impressed by the service and accomodations at this hote. .The staff at
the front dest especially Jesse and Carolina
were exceptionally helpful and professional
I give them the highest recommendation for
service and professionalism
August 11, 2014
Rated 5 out of 5 by FirstTwin Outstanding Hotel
As always, the Sheraton Reston is a fantastic place to stay. The remodeling is beautiful, the beds are dreamy. Your entire staff is so pleasant and will assist you whenever they can. Two stellar employees are Yodying and Butch!!!! They ALWAYS go out of their way to assist me. They are 4 star plus!!!
August 7, 2014
Rated 5 out of 5 by ZenAgain Reston Sheraton - Perfect for Business & Leisure
It isn't often I have to travel to Reston, VA for business, but when I do I always stay at the Sheraton Reston. The entire staff is fabulous. Check-in is efficient and expertly handled. The rooms are well furnished with attention to detail paid to those little things that make a traveller feel at home such as Starbucks coffee, Tazo tea, beautiful towels and linens, and a safe in each room. Not enough can be said about Brigette who works in the club lounge. She is a super star. She ensures there are ample breakfast items for all guests to enjoy -- regardless if you are an early bird or prefer to drop in right before closing. Brigette has an amazing smile and a flair for making you feel like the you are the most important person in the world. The breakfast and service are a wonderful way to start your morning. The bar offers exceptional service after the dining room has closed. Their wait staff is couteous and attentive. As a woman who occassionally travels solo or occassionally with children, I appreciate the security measures the hotel has in place. Unlike most hotels, the pool area is accessible only with a room key, and it has a lifeguard on duty while the pool is open. I absolutely appreciate that the lifeguard ensures all guests are respectful of other guests, and he keeps a special eye on small children which is something every parent traveling with kids would appreciate. I recently found out there is a shuttle every half hour to Reston Town Center. Who hasn't always wanted a driver to drop them off for dinner and/or shopping?! One of my colleagues told me that the Sheraton will also pick you up or drop you off near the new Reston stop for the metro. Bravo Sheraton!
August 5, 2014
Rated 4 out of 5 by TJeff The hotel is convenient to airport and amenities in Reston
The room and accommodations were very good. I wish they had indoor pool and hot tub.
August 5, 2014
Rated 5 out of 5 by Jeannepa Comfortable, Clean, safe,
This hotel is updated, comfortable rooms, all-around good place to stay for the price. I am usually traveling here on weekends so the hotel is not crowded unless there is a special event.
August 5, 2014
Rated 3 out of 5 by SteveG0180 Disappointed
I chose this hotel due to it's vicinity to my business meeting location. I arrived at 2:30, prior to the check in time of 3:00, however I was kept waiting past 3 in order to check in with my family. Several other irregularities affected my stay:
-I was told that because I was kept waiting, I would be given club access. This is odd, since AmEx advertised this as an included amentity when booking.
-Apparently there were no King rooms available as booked when I checked in (which was as soon as possible that day) and I was given a double room, which became an inconvenience to my family and me, as we required a crib for our baby. No remedy was suggested.
-I had to request the crib 4 times before it was finally provided. The crib which arrived was in poor shape and had visible rust. I've traveled on business for a few years now. An earlier stay turned me off from Starwood, but due to it's convenience to this trip, I decided to give it another try. I even signed up for SPG. However, I was quite disappointed.
August 4, 2014
Rated 5 out of 5 by Tlg1 Love the Reston Sheraton
I have never been at a hotel who's staff is so helpful and kind!
August 4, 2014
Rated 4 out of 5 by Vscbrown Satisfied with our stay
It was nice having 2 bottles of water that was complimentary available in our room. Other hotels have the bottles of water with a price tag attached to each. The only thing missing was a refrigerator and microwave. We could have really used that during our stay.
August 2, 2014
Rated 3 out of 5 by Ravman Bathrooms/Shower issues
Stayed a couple of times at this Hotel and every time there were issues with the bathroom/shower. This time the shower would not drain properly.
July 30, 2014
Rated 5 out of 5 by PATWVU Comfortable Accomodations
Pleasant accommodations. Hotel was fully booked so no upgrades for SPG were available--unusual situation.
July 25, 2014
Rated 5 out of 5 by Taylor91011 Another great stay
Excellent stay, we will return.
July 25, 2014
Rated 4 out of 5 by IAD2LAX Each service person performed excellently.
We had at least seven employees that we dealt with and each was prompt, informative, cheerful and took care of our needs.
The location was very good for flying from IAD, there were several options for restaurants within walking distance. The area and hotel were neat and clean. The price was very good.
The only issue that we had was that shower controls were different than we had seen before and were stiff to operate.
July 20, 2014
Rated 3 out of 5 by brutus1 The place of NO
It's the little things that make the difference between a good experience and a disappointing one. Proximity to IAD for early morning flight was the reason we stayed here. Limited platinum recognition at check in, limited rigid shuttle schedule and indifference in attitude at front desk made this an average at best experience.
July 19, 2014
Rated 5 out of 5 by lgoh Great Staff
Patrick Obillo (front desk staff) is a great customer service staff.
July 18, 2014
Rated 4 out of 5 by JohnOV Good Stay
I stay at this hotel often. I do not think you should require a written review in order to provide feedback.
July 17, 2014
Rated 5 out of 5 by JoyceK418 Awesome
I stayed here for 3 nights while I was attending a conference. From the front desk to the shuttle drivers to housekeeping to the bartender, everyone was so incredibly nice and accommodating! The facilities were clean and well-kept, and the beds, of course, were amazingly comfy!
July 10, 2014
Rated 2 out of 5 by riverdock Wrong Room and Rained Room
Back in Mid-May of 2014, my wife and I stay at the Reston Sheraton, upon checking into our room we found that we were placed in a handicap room. The next morning we requested that we be moved into a non-handicap room at first we were told that this would no be possible, however later that day the manager did inform us that we were being moved into a suite. Upon arrival into the suite we notice that the room must have leak during the rainstorm that day, since they had carpet drying fans in the room operating. Still liveable. That night another rainstorm moved damaging both the carpet and ceiling, we again informed the staff however we were not moved into another that day. The next morning I again requested to move to another based on the fact additional storms were to hit that night and based on my knowledge of construction I realized that the ceiling system would fail if the roof above leaked. Late that day we were notified that we again were moving into yet another room. Although the staff and especially the manager who worked with us to assure the best possible stay throughout, I find it hard to believe that we received back only 7,500 of the 28,000 starwood points.
July 10, 2014
Rated 5 out of 5 by alaPAMa Great Value
Nice, clean hotel for the price. Everyone seems to genuinely appreciate our business. The hosts/hostesses in Syrah and Cosmopolitan are always so awesome! This was our fourth stay in this location over a 12 month period. The Syrah staff recognize us. Very welcoming atmosphere.
July 7, 2014
Rated 4 out of 5 by WSig Visit due to flight cancellation
Hotel is quite close to the airport. However, shuttle was old and shakey. Reception good, room with slightly strange smell. Breakfast excellent.
July 6, 2014
Rated 3 out of 5 by djmelmd Park and Fly feature
The Park and Fly option at this hotel should go away. The parking lot provided was inadequate in size for the number of clients staying at the hotel. I had to ride around the area for quite a while until one spot finally opened up. Then, there were a half dozen other cars that showed up that had no where to park. Also, the hotel restaurant was closed that evening and we had to dine in this very noisy and obnoxious bar. I will never stay there again on a trip out of Dulles.
July 5, 2014
Rated 5 out of 5 by gogva Always a wonderful experience!
Attentive front desk, the room is always in excellent condition, clean, great sheets, and pillows. HAD excellent restaurant service and food.
July 2, 2014
Rated 4 out of 5 by SRB28 Nice Place
Comfortable Room, Great Staff my only problem is that they still charge for Internet when every other hotel I stay at it's free
June 30, 2014
Rated 5 out of 5 by Deborah87 Staff
Your staff members were very pleasant, informative and readily assisted with any questions or concerns. That extends to all staff members I encountered From front desk check in, employees cleaning rooms and staff I came across just walking down on the hotel.
June 30, 2014
Rated 4 out of 5 by Katherine08 Staff Service
I arrived before noon. I was not expecting a room to be available. The person behind the desk went out of her way to make be feel welcome and comfortable as she investigated when a room might be available. I was in my room within 30 min.
June 29, 2014
Rated 5 out of 5 by hokewike Thank you
as soon we arrived the front desk was very courteous and he was very helpful what we request. thank so much!!
June 28, 2014
Rated 2 out of 5 by foozer out of date, needs refurbishment, expensive
My room was stuffy and smelled a little. Maybe it was just high humidity but I think it needed a deep cleaning. The paint is peeling off of the roof of the entire facility. The breakfast bar was extremely expensive and the food was not that great. The exercise room had cheap equipment and the treadmills faced away from the TV. Overall I was very dissapointed and I will stay elsewhere next time.
June 26, 2014
Rated 4 out of 5 by Salma89 this hotel has a great feature
the staff are extremely cooperative especially employee named Jesse
June 24, 2014
Rated 3 out of 5 by 9left Best 3 star rating stay
Staff was great from beginning to end.
June 18, 2014
Rated 5 out of 5 by Lilylight Restin' at the Reston Sheraton
My husband and I had a wonderful weekend at the Sheraton. The conference facilities were perfect, our room spacious and comfortable and the staff friendly and very helpful. Without reservations - pun intended - I would highly recommend the Reston Sheraton.
June 16, 2014