Rated 1 out of 5 by dee62 Ms.
Hotel has terrible customer service, it is old and outdated! Will never stay here ever again!
August 9, 2012
Rated 5 out of 5 by sweetamy Great hotel with all amenities
Beautiful setting, clean and comfortable rooms, fantastic staff, easy access to beach. Can't say enough good things about the staff, and at all levels.
Food and beverage quite expensive, but that's the only negative.
Nice historic location right on the beach.
August 12, 2014
Rated 5 out of 5 by Danman729 Excellent service
still charge for internet service- wifi should be free
September 5, 2013
Rated 5 out of 5 by Simmsy Great Stay
This hotel is right on the beach and absolutely beautiful. I highly recommend it!
September 3, 2013
Rated 5 out of 5 by Joanna53 Everything
Our stay was perfect......location ideal for everything
October 27, 2013
Rated 1 out of 5 by nosaj65 I do not recommend
Dull in desperate need of renovation. Staff Jaded
November 5, 2013
Rated 5 out of 5 by Jingle On the beach
Service when you are at the beach top of the line
October 23, 2013
Rated 5 out of 5 by Sasha13 Didn't want to leave
Great hotel with great amenities and service!!
October 28, 2013
Rated 5 out of 5 by rangerruss155 Wonderful and Modern
July 6, 2013
Rated 5 out of 5 by mc1255 Another GTEAT Stay
We have been coming to Ft. Lauderdale, FL for several years and Sheraton Fort Lauderdale Beach Hotek is our #1 place to stay. We always enjoy our stay.
Sherman, at the front desk, gets special reconition from us. She helped us a while back with a difficult matter and since has become a friend that we ask to see. Luckily, this time, we saught up eith her right before her vasation back home in London, She always treats us special and is truly a great asset to Sheraton.
August 5, 2014
Rated 4 out of 5 by OtisMac Business stay and a beach resort
Although this is not a "business" hotel I stay at this beach resort every time I'm in the Fort Lauderdale area. Being at a beach resort helps unwind after a busy work day. I'm a Platinum member and was ungraded to a corner room in the Beach Tower of the hotel. Rooms in the Beach Tower are big with huge windows to see the beach. Be warned though, the Beach Tower does not have a balcony. I have a great stay here every time I come
August 7, 2014
Rated 5 out of 5 by CLS95 Excellent Beach Hotel
My husband & I just finished a 5day, 4 night stay and can not say enough good things. We were in the beach tower and loved it. The view was amazing and room was quite comfortable. However, the customer service from the staff was amazing!! Derek at the front desk and Stephanie and Monica at the pool bar were great. We ate at the hotel a lot because the food was so good! Room had a refrigerator, which we could keep a few things for later.
We also like to work out and the hotel gym was quite nice (loved that they had free weights).
We couldn't stop talking about how we were already planning our next vacation here!
July 17, 2014
Rated 3 out of 5 by Cruiser Too late for a good room?
As many people do, we booked this hotel for one night prior to our departure on a cruise. Our day started out at 4am in California. We were bumped off of a flight, needless to say we arrived very tired and late at this property. The desk clerk actually told us we were too late for a nice room. We were given a room on the ground floor, facing the parking lot. The room (and entire hall way) had a bad odor. As a Gold Starwood member, it was very disappointing. Not what we had hoped for after the day we had. On the upside, this hotel is very organized in transportation to the cruise ships.
January 23, 2012
Rated 5 out of 5 by AMSR Sheraton FL
My family and I have been at this hotel several times and each and every time our expectations are met and often exceeded.
June 29, 2014
Rated 1 out of 5 by libstudent07 Best part was the ocean view
The best part of this experience was the ocean view and the valet team. The valet team was awesome, polite, helpful and always friendly. The rest of the experience was mortifying, disappointing and embarrassing. When making the reservation asked (gold member status) for early check in due to a wedding we had to attend locally. They told me that can not guarantee but would do everything possible to accommodate the request since it was a valid reason. Well, arrived at 12:30 and was not accommodated, the receptionist was a robot, just telling me that the request was not guaranteed. She told me the room was vacant and that housekeeping was aware. 1 1/2 hours later (2pm) the room still wasn't ready. Finally 2:15 we were able to check in (3pm is check in time) The wedding was 3pm. The room was a old square box cinder block room at the end of the outside walkway. Small, the lamp was falling over the TV reception was terrible and the air conditioner did not cool the room. As I invited a friend who was also attending the wedding to stay I was embarrassed that the room was no better than an old side of the road motel. I did not have time to ask for another room as we had 15 minutes to dress for the wedding in a small room that barely two people could move in with the two full size beds. Such a disappointment. I have never been so upset in my life at Starwoods The photos on the web LIE, my room doesn't look anything like those in on the web. I will never stay at another Sheraton hotel. The room was terrible, the service was less than acceptable at the best. I am not a happy person and the day was ruined, I could not wait to check out. This hotel is an old rundown disappointment based on the room assignment I received. .
November 25, 2013
Rated 3 out of 5 by mmorales73 Very expensive parking
I was staying a full week at the hotel and was charged $20.00 a day. I understand that is an abuse for a guest. Would recommend a rate that diminishes with the number of days. Would not recommend the hotel for souch a long stay.
August 10, 2014
Rated 1 out of 5 by Robert1188 Stay Away
There are MANY SPG alternatives in the area. I would not recommend staying here. First off, I was not awarded my green choice points. When I inquired about late check-out the night beforehand, the man at the front desk was extremely rude in his denial of my request. My floor (2nd Floor) smelt like mildew and the pools both seemed to be severely under-staffed ( no towels to dry off with on Friday afternoon). I would never stay here again.
August 5, 2014
Rated 2 out of 5 by GordonGekko Would not stay there again . . .
For starters, we checked in and our room was not that clean with hair left in the shower.
We were not given new shower gel and shampoo the second day despite the fact the bottles were empty. We had to call to the desk to have them bring some to us.
We were not given new water bottles each day. They left the half empty bottles in the room from the previous day.
The TV system went out entirely one afternoon for the hotel and we had to call maintenance to fix it. He said he had to reset the whole system.
The beach pool was closed due to a private party/event and it was disappointing that we only had a few hours to use it. The other pool in the main building was ok but clearly old and in need of an upgrade.
There is constant traffic from large groups of people staying there to go on cruises, so there are constant lines and groups of touristy types everywhere contributing to the already lackluster service in the restaurants/bars.
The waitstaff acted like they could care less if we were there or not. We had to ask for silverware and had to repeatedly flag down the waitstaff for basic things like refills, water, and condiments that should be standard service items.
This may be a local water system issue, but the water tastes funny so if you notice your tea or coffee tastes a bit off, according to the maintenance staff, this is common for the area. You will notice a yellow tint from the faucets and in the toilet. I would think the hotel would invest in a filtration system to address this, but it may be out of their control. We could not verify if this issue was present at any other hotel or restaurant.
Overall, it is not worth it for us to return there and would recommend trying someplace else.
The location was good however. It is right on the beach and close to many restaurants and spots along A1A.
The front desk staff and valet services were excellent and get the highest marks!
December 5, 2011
Rated 4 out of 5 by Faithey Best HS Reunion Ever
We had our Stranahan HS reunion here and it was a perfect place had a great time, food delecious thanks for everything
August 11, 2014
Rated 3 out of 5 by Magee22 Lacking Customer Focus
We were celebrating our anniversary and going to a cruise the next day. We paid and additional $150 for an upgrade. The arrived at 2:37PM and had to wait until 4:20PM for our room. When asked if I could get any coupons for the inconvenience I was told I have an upgrade room therefore none was necessary. I stated i PAID for the upgrade. In addition a couple in line before me (gentlemen was handicap) requested an upgrade room and they were denied. When I inquired about my upgrade I was at first denied but I had proof that mine upgrade was already approved. When we got our room (suite) it was an handicap room with auto doors etc... That's not right!
December 5, 2011
Rated 4 out of 5 by DanABQ Excellent choice
What a great location on the beach and wonderful staff!
Awesome pool by the beach too.
Two concerns that probably can't be changed.
1) having to pay for parking as a guest and SPG member really bothers me
2) We stayed in the Beach tower and it is quite a walk from the room to the lobby to the car and back. Make sure you know how much walking you are in for!
August 6, 2014
Rated 4 out of 5 by kat12345 This hotel was ok
My stay was great… the only bad experience i had was at check in.. The hostess that checked me in was very rude and did not seem to want to help answering all my question… other then that it was great…. I would recommend my friends to stay there..
August 8, 2014
Rated 4 out of 5 by CoachBob Tropical storm visit
We stopped at the Yankee Clipper during Isaac which, obviously, limited use of outside facilities. The view from our balcony was dramatic and the hotel must have gigantic generators because loss of power wasn't more than a second. The food options are somewhat limited -- but everything was very good, especially the Mexican (not Texican) dinner. The only disappointment was the very restricted space around the media center where free Wi-Fi was available. Fifteen feet from the center and my iPad couldn't connect. The fitness center has modern equipment and enough of it.
August 31, 2012
Rated 5 out of 5 by Johnny Our Third Stay
This is the third time we have visited the Ft. Lauderdale Beach hotel and each visit just gets better. We stayed for 10 nights in late May and enjoyed every minute. We love the hotel so much that we only left the property four times to venture out. The variety of restaurants is excellent with lunch at the pool bar and dinner at Dos Caminos or the Wreck not to mention room service! Staff is amazingly helpful! While there are too many to mention, Tedrick who remembered us from our last visit and gave us a hearty welcome. Angela, Angie and Jessica at Dos Caminos could not be more welcoming. Monica and Marilyn at the BB&G were amazing as well. They put the H in hospitality. Also, can't forget Jessica at the front desk who insisted upon moving us to a higher level room even though we were satisfied. She made sure that our son was in a room nearby when he dropped by for a few days.
June 4, 2014
Rated 2 out of 5 by pcryer $20 a night to park...
Came in late and tired. Drove into parking garage and was informed it was $20 a night to self park! What a surprise. Too tired to fight about it. Got to room, tired and thirsty, note on bottled water advised it was $2.00 a bottle! No map of facility in room indicating where soda/ice machines could be located; or anything else for that matter. Entered bathroom to take a shower and realized that the lock on the bathroom door was on the wrong side! Good thing I didn't have small children in the room that could have locked me in the bathroom, major safety hazard. Guess after the $20 a night parking shock I couldn't find a lot good about this hotel. Oh, and let's not forget about the $15 continental breakfast...give me a break.
September 7, 2012
Rated 2 out of 5 by Socalgal6 Very disappointing
We were very disappointed and expected a much nicer place for the money. This hotel is old and needs updating. It still has popcorn on the ceilings. The metal based lamps were rusty. Worn out headboards. Filthy carpet. Mold and mildew on grout around tiles in the bathroom. Missing ironing board. I have stayed in hotels 1/3 of this price that were much nicer.
On the plus side: the bed was comfortable and bedding and pillows were good and we appreciated having a mini fridge. The ice machine was close by and nice to have.
April 23, 2014
Rated 2 out of 5 by LordH Slightly rundown hotel with mediocre staff
I was grateful for a suite upgrade in this hotel. I was also gratified to receive a welcome email from the VIP coordinators.
Unfortunately, the VIP team never responded to my email, which pretty much erased any good feelings I had about it. The woman who checked me in wasn't exactly rude. But she certainly wasn't very welcoming or pleasant either.
The room itself was a bit funky with low, popcorn ceilings. Very 1970s. There was also peeling paint on the bathroom ceiling.
I requested a late checkout, but the gentlemen at the front desk brusquely denied it, in a way that made it seem like a late checkout (which is typically granted to Platinum members), was a big imposition. No offers to hold my suitcase for the day or any alternatives.
February 14, 2014
Rated 2 out of 5 by Kelly269 Needs Improvement
The elevator had only 1 working so both guests and staff had to use the only one, which are VERY small. My room was very warm no matter how much I tried to get it cool, I called the desk the next morning to let them know and was told someone would come and check it out, but I never heard anything when I returned and the problem was still not solved. The toliet ran all night long. The room was really small and the bathroom had no space for our stuff therefore we had to repack it everyday. This is sad it was like this considering the hotel and location!
June 19, 2013
Rated 5 out of 5 by Trezi35 Very nice family friendly place to stay!
This resort was a very pleasant surprise! We will stay again when back in the area. Although it's an older building, but with great history! The Yankee Clipper history! Architecture of the place was great. The staff was beyond accommodating - so genuinely friendly and helpful!!! We were so impressed with the relaxed and friendly atmosphere. The place was clean and organized. Jennifer, the concierge was most helpful - and yes, we had a great manicure upon her recommendation! The beach service was fabulous! I loved staying on the beach and having wait service! We had to stay at a more upscale place just up the street previously and it couldn't compare to the Sheraton! Well worth the stay! Friendly, clean and convenient with reasonable prices!
June 16, 2013
Rated 5 out of 5 by SPGPLATINUMCHICAGO Wonderful Location On The Beach
I have had the pleasure to stay at this property several times over several years. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The location is ideal: on the beach with superb, tropical views. The pool area (facing the ocean) is surrounded by a beautifully landscaped outdoor restaurant.
Our accommodation was first rate, exceeding expectations. We had both an ocean and intercoastal water view.
The fitness center is as good as it gets.
Many more stays are sceduled in 2012.
October 21, 2011