Rated 3 out of 5 by Bodeen Unsurpassed customers service in SPG Lounge
Generally airport hotels are more about convenience than they are about service. The employee working in the SPG Lounge during the morning could not have been more customer-focused: walked me through all the foods available, poured and delivered coffee and juice, helped with the right newspaper. Stopped by several times to make sure everything was okay. Unbelieveable service!
February 27, 2014
Rated 1 out of 5 by longdistancerunaround Property in bad need of updating
Very noisy HVAC. First room I was sent to had a loud whining noise from the ventilation in the bathroom. The second had a heating system so noisy I had to turn it off and hope the room didn't get too cold during the night. Property in general looks 20 years out of date; halls are dingy and amenities are from the distant past. Would opt for another airport hotel next time.
March 18, 2014
Rated 5 out of 5 by MC4509 very convenient
at check in a long line developed while the person at the front was arguing with reception. a second person should have been brought in tom speed things up.
July 14, 2014
Rated 5 out of 5 by JohnS123 We enjoyed a peaceful night's stay
My wife and I chose this hotel for a peaceful night sleep, prior to catching an early flight home to the UK. We asked for a room on a low floor, away from the monorail train. Our request was met in full.
We enjoyed a meal with our family in the restaurant, and again all our dietary requirements were met in full, coupled with excellent personal service.
April 19, 2014
Rated 4 out of 5 by Cathy21 Friendly Staff & Extremely Quiet
Stayed for one night, front desk staff was very helpful and friendly. Room was clean (although the sprinkler in the bathroom needed a collar). For a hotel located right next to the airport I was pleasantly surprised at how quiet the room was. The only negative was the room service prices - far too much for the fare on the menu. Overall a good hotel and I would recommend.
December 5, 2011
Rated 2 out of 5 by xyz1123 underwhelmed
Far too loud, even in a "quieter" room I was moved to. Totally underwhelmed especially for the price. Old finishes, tired hotel.
July 14, 2014
Rated 5 out of 5 by BT54 Honeymoon guests
I had booked a room for one night for my son and his wife on their way through Toronto for their Caribbean honeymoon. Not only were they accorded my Platinum benefits, but while they were in the Club Lounge, the staff sent up champagne and chocolate covered strawberies to help celebrate the occasion. Definitely started their trip off on the right note.
May 29, 2012
Rated 5 out of 5 by Travelmom2014 Overnight stay
I came for a meeting, arriving at 9:30pm. I was put on the executive floor so was able to grab a snack. The room was comfortable and I got all my work done. One of the elevators is under construction but did not affect me. We were in meeting rooms on the first floor and they were fine and the food supplied was excellent
February 8, 2014
Rated 3 out of 5 by Jimtraveller Great location but facilities can use some improvements
At Terminal 3 of Pearson Airport. Great location for layovers or late arrivals.
But the club lounge could use some improvements. When I had my breakfast there, the staff did not clean any of the tables in there, which were about 10-12 dirty tables, with only 2-3 clean tables.
February 12, 2013
Rated 4 out of 5 by Bigdog Great Airport Location
Great Location and great rates. Easy access to Terminal 1 or Terminal 3 at Pearson Airport. Long check in line but staff quick to recognize SPG status and made the experience quick and easy. Little airplane noise. Only drawback is no wireless internet in room (no iPad access).
November 16, 2011
Rated 1 out of 5 by SleahP Disappointing stay
This propery needs improvement in service to accommodate a business traveller. This past week elevators weren't working in full capacity, hot water wasn't always avail between 7am-6pm ( which wasn't mentioned at check in, but a memo was in the room), parking was a huge hassle! No valet & had to line up with all people checking in/out to get pkg validated every single time you left the property. So frustrating while paying $28. Also was charged twice for the total parking fee which I had called customer service to revise prior to checking out & it wasnt taken care of once I went to check out. So much wasted time! Also, being a platinum customer, I wasn't greeted as one, asked what reward I wanted upon arrival or told about the green program. I asked for 2 keys, they gave me one?! I always stay at this property due to its location but there are many others near the airport that will now get my business. I did receive an email apologizing for the elevator shutdown but none of the other inconveniences that I mentioned.
November 17, 2013
Rated 5 out of 5 by Poco Excellent service
Recently held a meeting at this hotel. Just wanted to thank Goretti, Vicki, Oscar, Rosario and the restaurant staff for all of your support during our meeting. These things are a nightmare to co-ordinate and your team was supportive, helpful and a pleasure to work with.
April 13, 2012
Rated 5 out of 5 by brenda8385 FABULOUS CUSTOMER SERVICE
On Thursday April 12, 2012 I checked in along with my granparents. Rosario at the front desk was such a please to help me in my needs along with my grandparents. Rosario went out of her way to help in settling my grandparents and to make their stay more pleasurable.
April 16, 2012
Rated 4 out of 5 by Jimtraveller A good location at Pearson Airport
Stayed at this hotel when I had a layover at Toronto Pearson Airport.
It is located right at Terminal 3. Great location.
Club Lounge was fairly busy, but staff there always clean up timely.
The shortfall was the internet connection was glitchy.
March 19, 2014
Rated 4 out of 5 by megz Convenient hotel with more amenities than you'd expect for an airport location
I enjoyed staying at the Sheraton Gateway hotel. The prices were reasonable and it was convenient for me for my layover in Toronto. It is definitely catered to the traveller or business professional. The hotel is literally attached to the airport so you really can't get more convenient. I will say that the walls were a little thin and I heard the people coming and going in the rooms next to me. I also was trying to take an afternoon nap and had a hotel staff member knock and open the door as I had forgotten to put the do not disturb sign on. Room service had a decent selection of food and all of the staff I encountered were very friendly and accomodating.
July 28, 2014
Rated 1 out of 5 by deadtired Tired
this hotel is convenient but the room was very noisy - the elevator (I think) made noise all night, the fridge had a very loud hum. I arrived close to 11 pm and so did not complain but had a very poor sleep and was tired ++ when I left the next am.
December 16, 2013
Rated 5 out of 5 by jht2012 Staff willing to move barriers to help you - Awesome
I recently organized a team conference at this facility and from beginning to end everything was executed flawlessly.
Donna worked with me to put the package together, and she was terrific to work with, responsive and thorough. She exceeded my expectations and ensured that the team felt welcomed and had everything they needed.
Rosario at the front desk also gets honourable mention. Rosario was willing to physically move the barriers in the parking lot to allow me access to park (I declined her offer, but was impressed that she would go to this extent).
Mustafa did a great job at the team dinner and he managed to serve a group of almost 20 people very efficiently, while taking pictures as well. Well done.
The staff in the AV and catering also were good to work with. Throughout the day I saw them responding to specific requests and how attentive they were to everyone.
Donna, Rosario, AV, and catering guys, thank you all for your great service and can't wait till the next conference to see you again (if Donna will let me back in). :)
April 9, 2012
Rated 5 out of 5 by Castries This hotel is so convenient
Great place to stay the night before and/or after a flight. Staff and facilities are excellent. Bar and restaurant offer a fine menu and good service. Quick and convenient access to the terminals by train...literally in less than 5 minutes.
February 17, 2014
Rated 4 out of 5 by dcas5 good hotel very poor elevators
every thing at the Sheraton Gateway is very good except the lack of elevators I have stayed there many times and even with all three running one tends to waite an unusually long time for a lift . Staff and management are great
February 24, 2014
Rated 5 out of 5 by Lloyd Excellent performance
I am not well with cancer and had to take to take an afternoon sleep to catch up on the meeting process with friends meeting at the airport. Delay until 4 pm is the longest time we have been handled ever. Thank you.
April 2, 2012
Rated 5 out of 5 by JP70 Excellent accommodation
We always overnight at the Sheraton Gateway traveling between the Caribbean and Vancouver. Not only is it a first class hotel but, being situated inside Terminal 3, means that we can travel with no winter clothes.
April 28, 2012
Rated 5 out of 5 by rse999 Great for a stopover
Great hotel if you have a Pearson stopover. Not convenient if you're business is not in Mississauga, but the hotel has great facilities, and is extremely convenient for the late arrival/early departure scenario.
July 23, 2012
Rated 5 out of 5 by DeniseP Perfect overnight stay
This was our second stay here, and we were not disappointed. All staff were extremely professional and friendly, and the room was perfect. I would highly recommend to anyone with an early flight out of Pearson.
May 6, 2013
Rated 5 out of 5 by PINEAPPLEBREATH An excellent haven amidst the travails of air travel
Well done Sheraton Gateway- what a welcome respite amidst the travails of air travel- good food, very nice room and excellent recognition of SPG.
October 13, 2014
Rated 5 out of 5 by ronaldf Hotel has a great Gym
The gym is exceptional... the steam room is outstanding... there are not many hotels that offer a steam room and spa at the aame time... and thepool is great... and all very clean and sanitary...
February 23, 2014
Rated 2 out of 5 by NotEnoughCareTaken Room leanliness leaves much to be desired
Not enough attention being paid to room cleanliness; we found torn-up scraps of paper littering the floor, last guest's soiled sox left in the corner, bathtub exterior was rust stained.
March 4, 2014
Rated 5 out of 5 by bruce29 Great start to our vacation
Very professional service from check in to check out. Your staff in the Lobby Bar and Mahogany Grill Restaurant are outstanding, specifically the waiter from Newfoundland. We will be back again.
January 19, 2014
Rated 1 out of 5 by unhappy12 Wouldn't stay here again
Hate being nickle and dimed. Found out that my room rate didn't include free internet access after I checked in. In this day and age I'd rather have that than free tv.
Also one reading light was out.
May 1, 2013
Rated 5 out of 5 by sdstph Great hotel at the airporrt
Really nice hotel...for a hotel located at the airport. Very busy when I checked so when I called to get a wakeup call no one picked up. Minor problem...everything else was great!
February 1, 2014
Rated 5 out of 5 by HowardC1 Stay @ Sheraton Gateway
Great facility to stay at.
October 14, 2014