Rated 5 out of 5 by motek79 a wonderful place to stay
your staff was welcoming, friendly, and went out of their way to give us any help we needed. we would not hesitate to recommend Sheraton Gateways to anyone who asked. The rooms are clean and comfortable, and its location at the airport was wonderfully convenient for us.
May 27, 2014
Rated 3 out of 5 by Jimmy Great location but facilities can use some improvements
At Terminal 3 of Pearson Airport. Great location for layovers or late arrivals.
But the club lounge could use some improvements. When I had my breakfast there, the staff did not clean any of the tables in there, which were about 10-12 dirty tables, with only 2-3 clean tables.
February 12, 2013
Rated 5 out of 5 by Glynis9 May stay
Our stay was very short -- arriving after 9 pm and leaving very early the next morning. We had made a local telephone call, and when we checked out, the receptionist waived the fee. Thank you very much. Will stay with you again when needed..
May 27, 2014
Rated 5 out of 5 by Lovlos Always Fantastic!
My husband and I have been staying at the Sheraton Gateway Terminal Three Hotel one night prior to our vacation as a vacation tradition for many years now. From the moment we arrive we feel like our vacation begins. We are Club Lounge guests and it is positively heavenly!
Ask to face the runway....fun to watch the planes coming in yet not hear them...great soundproofing throughout the hotel!
The staff are always top notch and make us feel like valued returning guests. I can't say enough about this location and we hope to continue our tradition for years to come.
Thank you Gateway! Keep up the great work!
May 15, 2013
Rated 5 out of 5 by Davebc Quiet hotel yet convenient to your travels.
Overall excellent facility for room, beverage and food. Staff very helpful. Proximity to Terminal 3 makes the start of your trip very convenient.
May 27, 2014
Rated 5 out of 5 by Stephen66 Stephen
All aspects of hotel exceeded expectations. Convenience to Pearson Airport was definitely an advantage.
I will definitely be staying again when my travel takes me through Toronto.
May 8, 2012
Rated 5 out of 5 by Sidang Very nice, clean, comfortable hotel at the airport
I have stayed here several times when passing through Toronto and have had a great experience every time. The facilities are great and the staff is always helpful and professional.
February 8, 2012
Rated 5 out of 5 by AATex The only choice for us going in/out of YYZ
We've stayed here about 4 times now and it's a really great place. We've got two young kids and the bonus here is they have actual cribs (not pack-n-plays) which makes for a better night for everyone. Only downside is the restaurant is very expensive. Last time we made the mistake of eating there. I'm almost embarrassed to admit how much it cost for two of us + a toddler. Best to go to Tim Hortons!
January 3, 2012
Rated 4 out of 5 by JamesT14 Comfortable and quiet
There was a problem, not caused by the hotel , with my reservation. It was initially handled well by the Front desk clerk. A break down in communication occurred later with the management but it was eventually resolved. I would recommend the hotel highly for its comfort, facilities and convenience. I had been traveling for 24 hours and found the room quiet and bed wonderful. Thanks
May 21, 2014
Rated 4 out of 5 by Frostie Convenient
The management staff were excellent in booking our stay. I sent to, and received emails from 3 different staff, and all were very helpful in arranging for our specific needs beforehand.
May 23, 2014
Rated 5 out of 5 by Darla58 This hotel's location is very convenient!
When you need a comfortable room for a brief overnight stay, this place fits the bill!
We are only in the room for approx. 4-6 hours but it meets our needs perfectly.
A wonderful bed, a hot shower, a cup of coffee in the morning and you are out the door to catch your connecting flight. I was somewhat disappointed that I couldn't have free wifi to check in with my family at home, but I know that it is always about the almighty dollar.....I can delay that aspect now that I am close to retirement. Having said that, maybe this is something that needs to be addressed?
Aside from that...check-in was prompt and I especially like not having to stand in a queue to check-out and access my bill in the morning. Much improved since my last stay....thanks so much!
February 10, 2014
Rated 5 out of 5 by Frequentguest2 Great location and energy
I've had many stays at this hotel and I keep coming back as the location super and the lobby gives you the activity of a downtown hotel with the convenience of an airport location. I recently met friends I'd not seen for years when they passed through - another advantage of this location.
January 8, 2012
Rated 5 out of 5 by brenda02 last minute booking/bereavement
I do not know the name of the lady who we spoke to....wish I did. Myself and cousin travelling because my mom passed away the day before , we had been half way home and had to turn around ,back to toronto, because of weather. There were a lot of other things to deal with once we got back at midnight, including rebooking, and we managed to get my brother out at 8:30.that morning but we had to wait until 9:00 that night. we were so tired, spoke to this lady at your hotel and she was so nice and so helpful. Gave us a room until 6 pm with breakfast and evening snacks......she was wonderful and I hope all your staff is half as helpful and accommodating as she was, especially with what we were dealing with and our exhaustion. thank you so much.
January 20, 2014
Rated 5 out of 5 by boreal Superb Service
Excellent hotel convenient for the overnight traveler by being right at the airport. Check in and out handled in a very efficient manner by the staff. They portrayed a professional manner in requesting information or in answering any enquiries as well as mentioning restaurant and bar amenities and hours. The room was very clean with all the necessities a traveller would require. It would be convenient to have free wifi available in the room. I enjoyed the morning paper as I am an avid reader of the daily news. All in all a great experience. Thank You.
January 1, 2014
Rated 1 out of 5 by longdistancerunaround Property in bad need of updating
Very noisy HVAC. First room I was sent to had a loud whining noise from the ventilation in the bathroom. The second had a heating system so noisy I had to turn it off and hope the room didn't get too cold during the night. Property in general looks 20 years out of date; halls are dingy and amenities are from the distant past. Would opt for another airport hotel next time.
March 18, 2014
Rated 5 out of 5 by DiddieKate Best sleep for weeks
The bed was so comfy, the room was dark enough and the right temperature and it was quiet. Staff were caring. No line to check in or out. This is all greatly appreciated. Thank you.
May 20, 2014
Rated 2 out of 5 by Jackie2712 HOTEL IS AT BEST a 2 star rating
I have been a starwood member for many,many years and I stay at this Terminal 3 hotel at least 3 times a year. Each time I stay, it is getting worse. Your linens are not clean (they actually did not have our room ready until 8 pm at check in because they ran out of linens). The matress needs replacing in room 736 and the staff is more interested in chatting with themselves than helping the customers. Several people complained in the line up I was in. I would have rated this once a 4 star but now, at best a 2 star. Very, disappointed.
December 27, 2013
Rated 1 out of 5 by FrequentOne Disappointed...
I had a layover due to missing a connection so convenience to the airport late evening was great. Sad thing was the hotel appears to be under renovations and it is not being handled well. There were long waits for the elevators as one was not working, the kitchen could not prepare any hot food due to a problem and a simple sandwich and bottled water was $26.00. Lastly, there was no signal on the TV so I could only get one channel - not what I would have expected from this hotel. A few others seemed annoyed too - didn't mean to eavesdrop.
December 8, 2013
Rated 5 out of 5 by traveler04 Wonderful compassionate staff
In October I presented at the front desk after a long day of travel, plus just experiencing the death of my husband to discover I had inadvertently booked the wrong Sheraton. The staff were so kind and treated a very distraught client with compassion and caring. Not only were they able to cancel my other reservation for me but gave me a very beautiful room on the eighth floor and suggested I relax with a glass of wine in the lounge. These two staff members were wonderful representatives for a perfect stay at the Sheraton Gateway in Toronto.
November 17, 2013
Rated 4 out of 5 by Jimmy A good location at Pearson Airport
Stayed at this hotel when I had a layover at Toronto Pearson Airport.
It is located right at Terminal 3. Great location.
Club Lounge was fairly busy, but staff there always clean up timely.
The shortfall was the internet connection was glitchy.
March 19, 2014
Rated 5 out of 5 by Jkbaum43 Everything excellent. Beware of gift shop.
The only caveat I have: I bought 2 stamps in the gift shop. Face value was $2.20 and charge was $4.50! The stamps were already on the DVD I forgot to mail before leaving home in the US so I just paid. I felt really screwed.
May 17, 2014
Rated 3 out of 5 by Bluenoser Not Quite As Convenient or Good As Before
With the LINK Train out of service i don't know that i would spend any extra $ (we usually do) to stay @ the Gateway when many other hotels close by, including Sheraton, have complimentary shuttles. The LINK bus is a pain, especially if you have any amount of luggage or a disability.
The food this trip was below average and the prices certainly have not come down with the quality - I did take pics if mgmt would like me to send. This said, the rooms are still good and if you're flying from Terminal 3 there's nothing closer.
June 12, 2013
Rated 3 out of 5 by Bodeen Unsurpassed customers service in SPG Lounge
Generally airport hotels are more about convenience than they are about service. The employee working in the SPG Lounge during the morning could not have been more customer-focused: walked me through all the foods available, poured and delivered coffee and juice, helped with the right newspaper. Stopped by several times to make sure everything was okay. Unbelieveable service!
February 27, 2014
Rated 5 out of 5 by Grannie This hotel is grandeur.
Great hotel & staff. Rooms are excellent,had a great stay.. So convient also. Stay here all the time on our travels.
May 18, 2014
Rated 5 out of 5 by Jacko Fantastic location and facility
First time at this hotel and very pleased with location, facility and overall friendliness. Workout facilities were above average, rooms were very comfortable. Had one issue on booking in as my wife's name is only one on SPG account (different last names) and staff reluctant to book me in without her. In one way I understand but we have been members for a few years and this had never been an issue before. After much ado, the manager did resolve but did take some time. I was satisfied with how resolved in the end.
May 2, 2012
Rated 3 out of 5 by OutofCOuntryGuest Not Impressed
There is a charge for wifi in the hotel room. The staff did not inform me that as a memeber of starwood the wifi was free, I heard it from another guest; once I asked the receptionist at the desk, it was only given free to me for one night. Coming in for a business trip, it was difficult to work during my stay. In addition, the compressor in my room was out in the air condition unit.
May 12, 2014
Rated 5 out of 5 by Jellybean2012 I would stay here again
We really enjoyed our stay at The Sheraton, the staff was friendly and wanted to meet our every need. The rooms were clean and comfortable. The food was excellent. We ate at the bar.
May 16, 2014
Rated 1 out of 5 by Frustrated101 get some staff training happening
Trying to arrange a meeting at this hotel.
Mentioned what I thought were the important parts:
I am a Plat member (requalified for 2013 on March 2012),
Is there a quiet part of the restaurant you would reccomend as this is a 2 hour breakfast mtg. I asked
I am bringing people into your hotel for this mtg.
Person on the phone tells me I need to rent a mtg room for $500 then says she will have the manager of the restaurant call me
I ask for the Plat Conceirge...has no idea what I am talking about - tells me she will have someone call be right back
7 hours later NO CALL, I call the hotel and start the process all over because "there is no record of my previous call" BTW I am told the Plat Conceirge is "off site"
Clearly for the prices charged, I would expect some form of service
April 22, 2012
Rated 4 out of 5 by traveler Convenient
All good except furniture is a little dated
May 17, 2014
Rated 5 out of 5 by mom4ever This hotel is great when travelling
We stayed at the hotel the night before we were to fly out to start our vacation. It is very convenient and easy to check in and out and the ammenities to get you back and forth to the airport are excellent. Their pool was nice, unfortunately during our stay the hot tub was out of order. Nice bar/ restaurant but a bit on the pricey side, nice to get the discount with your membership card.
February 3, 2014