Rated 5 out of 5 by Davidtheking Pleasant Stay
A very comfortable and relaxing hotel. I highly recommend it.
July 5, 2014
Rated 5 out of 5 by Lovlos Always Fantastic!
My husband and I have been staying at the Sheraton Gateway Terminal Three Hotel one night prior to our vacation as a vacation tradition for many years now. From the moment we arrive we feel like our vacation begins. We are Club Lounge guests and it is positively heavenly!
Ask to face the runway....fun to watch the planes coming in yet not hear them...great soundproofing throughout the hotel!
The staff are always top notch and make us feel like valued returning guests. I can't say enough about this location and we hope to continue our tradition for years to come.
Thank you Gateway! Keep up the great work!
May 15, 2013
Rated 5 out of 5 by Stephen66 Stephen
All aspects of hotel exceeded expectations. Convenience to Pearson Airport was definitely an advantage.
I will definitely be staying again when my travel takes me through Toronto.
May 8, 2012
Rated 5 out of 5 by Sidang Very nice, clean, comfortable hotel at the airport
I have stayed here several times when passing through Toronto and have had a great experience every time. The facilities are great and the staff is always helpful and professional.
February 8, 2012
Rated 2 out of 5 by StayAway2014 Long wait times
20minute wait to check in, no one picks up the front desk line. Lobby is a zoo. Restaurant was ok, but overpriced.
July 4, 2014
Rated 5 out of 5 by NJ49 Convenience, Comfort and Style
I recently spent one night at the Gateway hotel in terminal 3 when I arrived from one flight and had another the next morning. The Guest Services Manager, Mr. Malik was very gracious and accommodating when we discovered that my booking (which was suppose to have been made there) was made at the other Sheraton. I enjoyed a light meal in the lounge and completed my work in the lovely room. The comfortable bed and the proximity to the airport meant that I was refreshed and ready for another travel day.
June 25, 2014
Rated 5 out of 5 by Fart2014 hotel has excellent rooms and location
I would recommend this hotel for stopovers and for meetings at Toronto Pearson airport. Convenient and excellent facilities.
July 3, 2014
Rated 4 out of 5 by exectravel1 Good night sleep
The selling point for this hotel is that it is walking distance from terminal 3 which is convenient if arriving late or departing early. Soundproof too. Courteous staff. Beds very comfortable, room and bathroom clean but a bit dated. Surprised and annoyed that wifi is not complimentary in the room even if you are a starwood preferred member.
June 30, 2014
Rated 5 out of 5 by AATex The only choice for us going in/out of YYZ
We've stayed here about 4 times now and it's a really great place. We've got two young kids and the bonus here is they have actual cribs (not pack-n-plays) which makes for a better night for everyone. Only downside is the restaurant is very expensive. Last time we made the mistake of eating there. I'm almost embarrassed to admit how much it cost for two of us + a toddler. Best to go to Tim Hortons!
January 3, 2012
Rated 5 out of 5 by Rapunzel Luxury on your travels....
The staff were uniquely helpful and friendly
Beds and bedding are high quality and extremely conducive to a deep sleep, just what one needs at an airport hotel
July 2, 2014
Rated 5 out of 5 by John0414 anticipated excellence
First rate as expected. Stayed at the hotel often and have come to expect the very best from reception through to check out.
July 2, 2014
Rated 5 out of 5 by Jillikins Excellent hotel
Everything about this hotel was excellent. Staff, location, room.
July 2, 2014
Rated 4 out of 5 by Parabolics Welcome rest
Having failed to get to our flight destination because of dense fog the day rate at Sheraton was a life saver.
Only having to pay for internet access spoilt an otherwise excellent experienceexperience
June 30, 2014
Rated 4 out of 5 by Diane77 Nice Hotel
Love the hotel and convience of airport, unfortunately our toilet ran all night lone which didn't help with sleep
July 1, 2014
Rated 5 out of 5 by Nassau Great Hotel
From the baggage area to the train, and to the hotel was no problem. Checking in was very smooth and accommodating.I would highly reccommed this hotel.
June 30, 2014
Rated 4 out of 5 by Land1 Convenience
Hassel free as right at airport as you arrive and depart.
Great inroom service if you are tired.
June 30, 2014
Rated 5 out of 5 by grandsport great airport hotel
This is one of the better airport hotels, it offers everything you need for a short stay or extended stay, would highly recommend it.
June 30, 2014
Rated 5 out of 5 by Frequentguest2 Great location and energy
I've had many stays at this hotel and I keep coming back as the location super and the lobby gives you the activity of a downtown hotel with the convenience of an airport location. I recently met friends I'd not seen for years when they passed through - another advantage of this location.
January 8, 2012
Rated 5 out of 5 by Chuckles57 Staff welcomed a weary traveler
Although there seemed to be a problem with my reservation, the staff took very good care of me,
June 29, 2014
Rated 5 out of 5 by boreal Superb Service
Excellent hotel convenient for the overnight traveler by being right at the airport. Check in and out handled in a very efficient manner by the staff. They portrayed a professional manner in requesting information or in answering any enquiries as well as mentioning restaurant and bar amenities and hours. The room was very clean with all the necessities a traveller would require. It would be convenient to have free wifi available in the room. I enjoyed the morning paper as I am an avid reader of the daily news. All in all a great experience. Thank You.
January 1, 2014
Rated 5 out of 5 by brenda02 last minute booking/bereavement
I do not know the name of the lady who we spoke to....wish I did. Myself and cousin travelling because my mom passed away the day before , we had been half way home and had to turn around ,back to toronto, because of weather. There were a lot of other things to deal with once we got back at midnight, including rebooking, and we managed to get my brother out at 8:30.that morning but we had to wait until 9:00 that night. we were so tired, spoke to this lady at your hotel and she was so nice and so helpful. Gave us a room until 6 pm with breakfast and evening snacks......she was wonderful and I hope all your staff is half as helpful and accommodating as she was, especially with what we were dealing with and our exhaustion. thank you so much.
January 20, 2014
Rated 4 out of 5 by Phillips2014 Charged for minibar when we brought our own alcohol
Great hotel, obviously horrible room billing. My husband and I brought our own wine and was charged for two drinks from the mini bar. Truly NOT impressed. If this issue is not resolved with the hotel, I will personally never step foot in another Sheraton in my life, and never recommend any of my friends, family, or colleagues (as all travel quite frequently) to use the Sheraton again.
June 23, 2014
Rated 4 out of 5 by Ebak1234 Great location
Exactly as would expect for an airport hotel. Clean, rooms a bit tired, consistent service. F and B average.
June 28, 2014
Rated 5 out of 5 by Darla58 This hotel's location is very convenient!
When you need a comfortable room for a brief overnight stay, this place fits the bill!
We are only in the room for approx. 4-6 hours but it meets our needs perfectly.
A wonderful bed, a hot shower, a cup of coffee in the morning and you are out the door to catch your connecting flight. I was somewhat disappointed that I couldn't have free wifi to check in with my family at home, but I know that it is always about the almighty dollar.....I can delay that aspect now that I am close to retirement. Having said that, maybe this is something that needs to be addressed?
Aside from that...check-in was prompt and I especially like not having to stand in a queue to check-out and access my bill in the morning. Much improved since my last stay....thanks so much!
February 10, 2014
Rated 3 out of 5 by abc345 Poor experience
Room was ok., but hotel feels old and musty. Wifi was abysmal in the lobby area. When I reported it to staff they just said, yes it is always like that. Check-in queue was long. Sauna and pool were ok. Poor food choice at the bar. Generally a mediocre experience. I was just returning from 1 week in Chinese and Japanese 4 star hotels. No comparison.
June 23, 2014
Rated 5 out of 5 by traveler04 Wonderful compassionate staff
In October I presented at the front desk after a long day of travel, plus just experiencing the death of my husband to discover I had inadvertently booked the wrong Sheraton. The staff were so kind and treated a very distraught client with compassion and caring. Not only were they able to cancel my other reservation for me but gave me a very beautiful room on the eighth floor and suggested I relax with a glass of wine in the lounge. These two staff members were wonderful representatives for a perfect stay at the Sheraton Gateway in Toronto.
November 17, 2013
Rated 1 out of 5 by FrequentOne Disappointed...
I had a layover due to missing a connection so convenience to the airport late evening was great. Sad thing was the hotel appears to be under renovations and it is not being handled well. There were long waits for the elevators as one was not working, the kitchen could not prepare any hot food due to a problem and a simple sandwich and bottled water was $26.00. Lastly, there was no signal on the TV so I could only get one channel - not what I would have expected from this hotel. A few others seemed annoyed too - didn't mean to eavesdrop.
December 8, 2013
Rated 2 out of 5 by Jackie2712 HOTEL IS AT BEST a 2 star rating
I have been a starwood member for many,many years and I stay at this Terminal 3 hotel at least 3 times a year. Each time I stay, it is getting worse. Your linens are not clean (they actually did not have our room ready until 8 pm at check in because they ran out of linens). The matress needs replacing in room 736 and the staff is more interested in chatting with themselves than helping the customers. Several people complained in the line up I was in. I would have rated this once a 4 star but now, at best a 2 star. Very, disappointed.
December 27, 2013
Rated 5 out of 5 by JohnS123 We enjoyed a peaceful night's stay
My wife and I chose this hotel for a peaceful night sleep, prior to catching an early flight home to the UK. We asked for a room on a low floor, away from the monorail train. Our request was met in full.
We enjoyed a meal with our family in the restaurant, and again all our dietary requirements were met in full, coupled with excellent personal service.
April 19, 2014
Rated 3 out of 5 by Bluenoser Not Quite As Convenient or Good As Before
With the LINK Train out of service i don't know that i would spend any extra $ (we usually do) to stay @ the Gateway when many other hotels close by, including Sheraton, have complimentary shuttles. The LINK bus is a pain, especially if you have any amount of luggage or a disability.
The food this trip was below average and the prices certainly have not come down with the quality - I did take pics if mgmt would like me to send. This said, the rooms are still good and if you're flying from Terminal 3 there's nothing closer.
June 12, 2013