Rated 5 out of 5 by Ridgeroad Great value near St. Paul's Hospital
We needed a place to say close to Vancouver's St. Paul's Hospital. The Wall Centre is right across the street and we did not expect the priority treatment. But we cheerfully were given a 'compassionate' rate which really helped with the travel costs. The service was great and the Vegetarian Panini is fantastic.
November 30, 2012
Rated 4 out of 5 by CWSPN Enjoyed my stay
Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August!
September 17, 2012
Rated 5 out of 5 by Hefcat01 Beautiful!
Excellent room, very comfortable and quiet. I particularly enjoyed the "master switch" for the lighting, a terrific idea to help to reduce waste. This hotel location is perfect, and the grounds are beautiful.
September 15, 2013
Rated 5 out of 5 by Fireflies Vancouver Wall
Great location for exploring. We walked around everywhere! (Tour busses available to extend your range) Hotel room was clean and we loved the big windows. Someone seemed to always be available at the front desk in case we needed them. :-)
August 16, 2013
Rated 3 out of 5 by adhuc This hotel provides very little service/no upgrade
Telephone call never answered as a result the office cannot contact me other than by mobile telephone.
As a life time platinmum members, I was not upgraded to a suite in spite of promises being offered day after day - I stayed for 7 days.
January 19, 2013
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 5 out of 5 by Rick54 Wonderul rest!
We recently toured Europe and finished our trip with a stay in Vancouver. We were very pleased with the hotel but the bed was by the far the most comfortable bed we experienced on our trip. It helped make our stay very enjoyable!
May 6, 2012
Rated 3 out of 5 by Marty2023 Great views!
Overall a terrific hotel. Very close to great restaurants on Davie Street. However as we were packing up to leave, we discovered two beer cans under the bed...A bit of a downer to an otherwise great weekend
April 10, 2013
Rated 3 out of 5 by CaliTraveler Overall fine but fixable inconveniences to note
After reading some other reviews, I totally agree with the comments on the staff needing better service training, both in general and for SPG elite guests.
SPG-wise, I was told that all the Platinum perks that they usually give you would have to be requested one by one, such as an available upgrade, or late check-out, or free internet. And even after late check-out was requested the day before, my key card was de-activated at the regular check-out time of noon so I had to go back downstairs for a new key in order to retrieve my luggage and check-out. For people in a rush to catch a bus or train or plane, this would be a huge stress.
A general suggestion for service would involve housekeeping and having it be a standard part of the cleaning (especially in between guests) to check that the clock alarm is reset to off. While staying over a weekend and trying to sleep in, the alarm went off at 7am both Saturday and Sunday!! As someone who can usually fall back asleep, it wasn't a huge problem but highly annoying none the less, especially when the expectation is for a leisurely hotel weekend.
June 27, 2012
Rated 2 out of 5 by JamesS Not happy with my stay
Below average service.Staff training may be needed.
Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping.
I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality.
Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change.
The sound isolation of my room is not good, hotel is 20 walk from ocean.
Finally decided to cut my stay from 5 to 3 days and move to another starwood property.
During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time.
Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here).
May 10, 2012
Rated 1 out of 5 by Allison1020 Can't think of a positive
Upon arrival the front desk staff was cold and rude. We were put in a room near the elevator and it was so loud you can actually hear peoples conversations word for word in the hallway and the elevator bell dinging. I did not sleep either night. The windows were closed but we could also hear people at the front of the Hotel as our room was 6 floors up over the front entrance. The wireless did not work in our room so we called the front desk to ask for assistance and the person hung up on us then when we tried to call back we got a recording for the next half hour then gave up completely. No one picking up the phone at the front desk? Seriously? The parking lot was full and there were no spots left. The restaurant had 1 person working and it was friday night. We waited for 20 minutes for water then left. The coffee shop the next morning, same thing... 1 person working. If the hotel knows they are full why not have all staff on site?? It seemed everywhere we went the service was awful. Really too bad. We are Starwood Gold and were treated so poorly. If you use Starwood properties stay at a different one... NOT HERE!
August 16, 2012
Rated 5 out of 5 by Chell123 Home away from Home!
From the moment I arrived to the morning I left, I enjoyed everything about my room, location, & staff! And the awesome view, wow! I'll be back! :)
June 19, 2013
Rated 4 out of 5 by GD2011 Nice Location and Hotel
Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better.
December 16, 2012
Rated 4 out of 5 by mbluecpa A good choice if you get a good rate
This is not my top SPG choice in Vancouver, but it can often be the least expensive by a significant margin and when that is the case, it is a good choice.
The hotel is quite large and divided into two towers; the North Tower is newer but the Club Lounge and all suites are in the South Tower. Several large tour groups were staying at the hotel while we were there, and we did find ourselves sometimes waiting a few minutes for an elevator as the 30+ stories are served by only four elevators.
Our room was a Junior Suite, which had an odd layout with a king bed and living area in one room and a double bed in a separate room, but was plenty large. Furnishings were comfortable but definitely dated (an orange leather club chair, for example). The Club Lounge had the usual offerings with an espresso machine and beer/wine service in the evening. It also has great views and a small terrace.
While checking out, I did have to ask that two charges be removed from our bill: one a twice-posted bar tab and the other for two days of parking charges despite being on a parking-inclusive rate. The front desk agent handled the corrections quickly, but do be advised to review your bill!
June 17, 2013
Rated 5 out of 5 by dofe Cafe 1 served wonderful food
We ate some of our best meals in Vancouver in Cafe 1. Our compliments to the chef. Highly recommend the lunch or supper.
February 13, 2013
Rated 1 out of 5 by mazie1960 disabled room
I had very high expectations which were constantly let down. We had 2 adults in the room only 1 large towel each and 1 small towel . Second day they put more coffee out decaf only and no cups. We used the microwave and coffee maker the power went out fuse blew in a hotel.? No pen and paper to write down an address or phone number.In the North Tower it's like your second class no concierge you can not get a luggage carrier they are chained together but no bell man was insite to help,so when you have a question wait in line with check in/out with only one person on the desk it can take quit awhile.The south tower is full of personal but in the pouring rain who wants to run over there to call a cab or get an umbrella?
The lounge has no T.V in it so Stanley cup we watched at the lounge across the street to unwind and watch the game. Room was clean with a comfortable bed the food is wonderful in restaurant. Pool and exercise area one of the best we have seen but no signs to tell disabled persons how to get to it as there are stairs at the end of the directive signage oops.We ran into another family who also could not get to the pool We eventually found the way by mistake still no signage?l
June 26, 2013
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013
Rated 1 out of 5 by yannis Sheraton Vancouver
Rooms extremely small for the price.
Self parking was imposible
September 10, 2012
Rated 3 out of 5 by ReidB Below average service
Worst service I've had at a Starwood location.
February 2, 2013
Rated 4 out of 5 by JetsetterMom Vancouver Marathon Trip
The Sheraton is a very nice hotel. It is modern and sophisticated. it offered good ambiance and great staff! everyone was awesome!, specially concierge, they were very informative, offered printed schedules for bus, ferry and train. Hotel offered many amenities, I loved the complimentary WiFi and Starbucks coffee in my room, and had a great view of the courtyard, which was illuminated beautifully at night. It was great for our group team for the BMO Vancouver Marathon. the hotel is within walking distance from the finish line, Canada Place and downtown. I enjoyed the spa treatments after the race, and they offer a 24/7 cafe on the North Tower, which is always nice for early meals. Friday night I enjoyed their live music performing Latin Music and Jazz. over a complimentary glass of red wine. The sound was a little loud for the space, it would had been perfect it was 2 notches lower. I would had like to see a larger gym, specially having a large convention center on premises. The spa changing room shared the entrance with the Gym, the set up didn't flow. Having just run the half marathon, I was OK with not working out afterwards. The Spa was perfect! I loved my experience and trip to Vancouver. I will definitely recommend the Sheraton.
May 10, 2012
Rated 5 out of 5 by SB42 Great hotel in a great city
Great hotel in a great city
May 9, 2012
Rated 2 out of 5 by george disappointment
arrived almost 630pm last 22may13 with my wife, mother in law and my 6month old daughter. park in front of the hotel to unload, we got ignored, did not get any help to unload our bags, i was just noticed when i ask to valet my car. as we enter the hotel, the bell boys were just hanging around the concierge desk.
as a premier gold member, we got ignored with our benefits. i reserve a junior suite and asked if i can still get upgraded. i was told that i already have a junior suite, i SHOULD be SATISFIED. we also asked if a club room is possible to have a club lounge access but it was also unavailable, coz we love all the perks for having it.i was asked to pay an extra $50 for the club lounge access instead. i paid the extra $50 for me and my wife yet it was a big disappointment. the lounge was open from 5-8pm. we went to the lounge @ exactly 7pm, to have some snacks, drinks and hord'oeuvres. yet all foods serve mostly empty and beside the rice that was bare being touch. selection was very poor as well, unlike the other sheraton club lounge i have stayed in.
when we got to our room, the furnitures were dusty, there were hair strands on the sink....
was thinking about extending for another night but decided to just head back home the next day.
as a gold member.... I / we expect good things or better. nonetheless, the best experience, but disappointment was the delivery.
May 24, 2013
Rated 3 out of 5 by LuluVP Disappointed
I have spent 60+ nights here since over the past five months. My stays on the SPG floors in the south tower were great, the cleaning staff outstanding and very attentive. The north tower is noisy, the staff indifferent and rooms far less appealing. On my last visit I arrived around 5pm and was told that my room was not available and that "the best we can do is a room on the 23rd floor" which is not an SPG floor. Upon arriving in my tiny room, far smaller than any I have stayed in previously there were no towels, no toiletries and the floor was dirty. I called the front desk was told "oh, sorry I'll see if I can get someone to take care of that". 15 minutes later housekeeping arrived, said "sorry I just didn't get to this room, I forgot about it. Then had to go back and get a vacuum, brought 2 towels rather than the 4 requested, and toiletries. I ask about a robe and was told, "we don't have any for this floor". I had been traveling for 14 hours and decided just to give up. I made a request for a robe the next morning at the front desk but nothing was provided. Ironically I have an employee who has no status with Sheraton who arrived around 7pm and was put on the top SPG floor in a large corner room with double vanities. It's nice to know who's business is valued at this hotel. Considering the number of guest rooms our company uses at this hotel each month you would think they might treat a VP and SPG guest a bit better.
September 2, 2012
Rated 3 out of 5 by Patrick2012 After many stays at the Wall Centre ...
I have stayed at the Wall Centre some 30+ nights over the past 2-3 years. You would think that after showing this degree of loyalty I would be treated differently (better!). That's not the case. I've lost count of the number of times I have asked to stay in the north tower instead of the south but almost always they get it wrong. I used to enjoy having turkey/chicken sausage with breakfast (I don't eat pork) but this was removed from the menu. On my current stay (I'm there now) I ordered room service (dinner and breakfast). Last night the gin was missing from my gin and tonic and this morning I got milk with my coffee when I asked for cream. Similar mix-up when I stayed at the Wall Centre roughly 4- weeks back. Also, the food selection through room service is very limited (poor) and the Starbuck's in the LL is gone. Finally, I had asked to stay on a higher floor and they put me on the 7th floor. I made the same request the last time I stayed at the Wall Centre and I was put on the 6th floor. All this to say that I will likely not stay at the Wall Centre in the future. Notably, I was Platinum with SPG in 2011 and Gold in 2012. I switched hotels from the Wall Centre to that of a competitor in 2011 (that's why I am only Gold in 2012). I thought I'd give the Wall Centre another chance but the result is the same - limited reward for loyalty and a significant drop in service quality. I will be Platinum again with SPG in 2012 but not because of the Wall Centre.
July 19, 2012
Rated 2 out of 5 by Alarmed Completely Disappointed
I was in Vancouver for medical purposes and had a room in the south tower on the 6th floor. The room was small. Could not turn off the loud heat register/ air conditioner. Fridge was broken and you could hear the elevator "ding" every time it reached our floor since the bed is located right next to the door - I was willing to put up with this until the SMOKE ALARM WENT OFF WHILE TAKING A SHOWER (Note: bathroom door was closed and fan was on during the shower.)
After rushing to evacuate the building (I did not realize this was isolated to my room until I exited my room soaking wet from my shower - This would be quite stressful for anyone but especially someone with a medical condition) I spoke to the front desk their repsonse was "the detectors are sensetive to steam" and "you have to be careful" I did not receive a single apology from any staff, the second staff member said that shouldn't have happened and that he would look into it, right after another staff said it was normal. Still no apology! Apparently the Sheraton does not need everyday guests and did not make any attempts to rectify the situation and to keep my business. I did not stay for my second night. This was unacceptable for any hotel but especially one such as the Sheraton where people expect the best and are charged rates that should reflect the best! Also located right next ot the hospital so I am sure they get a lot of guest with health conditions who are expecting a nice RELAXING stay.
May 22, 2012
Rated 4 out of 5 by LawyerCat Hit or miss depending on room
I've stayed here a few times. This hotel is very hit-or-miss and it depends almost entirely on your room. The North Tower has rooms that are slightly larger but they are strangely laid-out because of the oval shape of the building (example: TV in a corner over by the closet, which is tucked away 30 feet from the door to the room, so you can't really watch it from anywhere). The South Tower rooms are smaller but also don't have as much wasted space and are more traditionally laid-out.
There are regularly small maintenance issues in this hotel. For example: in my last stay the blackout curtain was missing one of the closing/opening rods, and the shower curtain rod was loose. I advised the staff and they fixed the thing that was easy to fix with a guest in the room (the curtain) and not the one that would be more in-depth, which is what I would expect.
That's the negatives. The positives outweigh them. The hotel is very conveniently-located on a major street. If you are driving in from the airport it will be easy to find and it's a right-turn approach. (Although unless you need a car I don't recommend it - $42/day to self-park is the most expensive parking I have ever had at a hotel.) The noise is very low and so you won't know you're on a major street. It is centrally-located so you will be a walk or at most a short taxi ride from anywhere in downtown Vancouver you want to go. The staff is unfailingly courteous and professional. The fixtures are good and the rooms are well-lit.
February 26, 2012
Rated 2 out of 5 by truhoser Disappointed
During our stay the fridge didint work unless we kept a light on in the room, there was no air conditioning. Which was a problem because they had a jackhammer repairing the driveway in front of the entrance so anytime we had the window open we needed ear plugs. It was a 5$ charge to bring up wine glasses. The phone wouldnt connect for local calls. To go to the pool or spa we had to walk through an apartment building then outside before we would be in the pool area. When we left I forgot a shirt hanging up in the closet and when i came back the next day to get it the staff had crumpled it up in a plastic bag and i had to get it pressed at my own cost.
July 10, 2012
Rated 5 out of 5 by HappyICame Excellent service!
We stayed for 2 nights at this hotel for business meetings. The front desk staff was excellent and efficient just like the catering staff. The food served was fresh and our dishes cleared from the table almost instantly as you took your last bite. Our room had a small fridge, perfect for cooling our fruit and cheese purchased from the well - equipped grocery store down the street. The location is within a few blocks to restaurants and shopping. The cab ride from the airport is around $33. A cab ride to Stanley Park is about $15. Our room was in the south tower on the 20th floor. Spacious and comfy with 2 beds, the stay was pleasant.
October 24, 2012
Rated 4 out of 5 by HLP13 Interesting variation of environmentally friendly housekeeping
I travel a lot for work and have stayed a lot of hotel chains. This was my first time staying at a Starwood hotel. It is important that hotels do their part to help the environment. There were recycle bins throughout the hotel and in the hotel room and they have a policy where you can decline all housekeepging for the day. I've stayed places where you can decline having your sheets changed but this was a first for not having the bed made and the towels changed. I kind of missed those two services, but maybe you won't. Otherwise my stay was great. The room was very clean and comfortable, the restaurant what great food options and the staff was very friendly.
January 10, 2013