Rated 1 out of 5 by Kale89 Room was the most unsatisfactory stay at a Sheraton ever .
So, it's with sad regret that my first ever review of this hotel is going to be a bad one. My husband and myself came down to Vancouver for a quick weekend visit. We love Vancouver and we couldn't wait to come back to the place we called home for many years. Since my husband used to work downtown and has always wanted to stay at the wall centre location and I have always chosen Sheraton as my first choice for hotels , this was a perfect opportunity to experience this hotel.
So, lets start with the arrival, as usual the customer service from the staff at sheratons in my opinion is well above average and this experience was no different. I found the staff very friendly and attentive to our requests. We usually stay on the club floor because for the extra money it includes the club lounge which usually has a fabulous breakfast and evening appies. So anyways, we got up to our room, it was satisfactory. Definitely not the nicest Sheraton but for our needs it was just fine and very clean. We went to the club floor for the appies and I have to say I was beyond disappointed , we are used to the Sheraton in Calgary which has a huge array of hot and cold appies, more than enough for dinner. Sadly this was just not even close to being the same... Bean burritos? Really? For my extra 70-100$ per night I expect to get something a little more special than late night convenience store hang over food. Whatever though we really wanted to have a good weekend so we looked past it. Then in the morning we went for the "breakfast " and same thing I could go get a breakfast sandwich for $3 and be way more satisfied with that then the crap they served. Then on the second day the toilet started to not flush properly, fabulous right? We had to take off the back of the toilet lid and hold the metal cord thing up just to make it flush. It was too late in the evening to get ahold of someone as the concierge desk closes pretty early in the evening, or just no one answered. Then on top of all of this the air conditioner was broken, so at 2:50am I finally went downstairs to the front desk and I explained the situation about the ridiculous heat and they tried to get a fan up in our room, unfortunately this time the desk didn't seem to interested in getting us help however she did call for someone while I was there. About 25 minutes later someone comes up, I told them I would wait outside because my husband had finally fallen asleep and they were really awesome about that, didn't knock on the door or anything. Unfortunate they didn't have any more fans so I had to suck it up, and trust me opening the windows& curtains didn't help much. I again explain this in the morning upon checkout and didn't really get the customer service I was expecting. I'm not saying I wanted my room for free or anything , however, my family has been dedicated patrons to the Sheraton hotel group for over 15 years and is usually our first choice and I did expect a little more sympathy to our situation . He did give me an extra 1000 star points, which was appreciated but didn't really feel like they were going out of their way to make sure we were happy.
All in all I will always be a Sheraton fan , however, I will NEVER stay at the wall centre location ever again. It was so beyond disappointing, and to be a honest a little heartbreaking considering my husband works out of town and we only get to see each other once a month and we were really looking forward to a weekend away together.
May 5, 2013
Rated 1 out of 5 by bigs horrible experience
I booked on the north tower as this is newer. When I arrived I first was told no room was available on the north tower. Then I asked why my reservation was accepted. Then I was told that the room is not yet cleaned even though it was 4:30 pm already. I was offered a room on the south tower which was OK since my choice was to drive back to Seattle, find another hotel or just accept what they give me.
They should not accept reservation if they can't fulfill it. I think their excuses are lame.
August 29, 2012
Rated 5 out of 5 by Caper1 Friendly staff, comfortable rooms
I enjoyed my stay, rooms clean, and comfortable, great view, staff friendly.
May 13, 2014
Rated 5 out of 5 by Laurie74 Awesome view
The staff was excellent, I reserved the room and had requested top floor with a view of the city....that is exactly what we got. When we checked in I confirmed that we were up high and the front desk lady moved us even higher, awesome! The room was perfect, the beds amazing. My daughter had just gotten back from 3 months in Europe and ended up sleeping till noon....she said the bed was so wonderful she could of slept all day!!
I would recommend this hotel to anyone looking for closeness to downtown, walking distance to everything!! Shopping to sight seeing and the transit and water transit to North Vancouver is all just a short walk, not to mention restaurants as well....everything you can think of close by....and the price was right tooo! We will be staying here from now on when we visit Vancouver!
August 13, 2012
Rated 5 out of 5 by Scubasteve This was a superb Sheraton property
I used points to book a stay for myself and family members for a quick visit to Vancouver. I was pleasantly surprised by the friendliness and helpfulness of the staff and the quality of this property. We were upgraded to a two bedroom suite on the 31st floor and had amazing views of the surrounding ocean, mountians and city scape of Vancouver. The lounge was excellent and the facilities were very nice. I recommend Sheraton Wall Centre!
November 11, 2013
Rated 4 out of 5 by shirokuma Great Check-in Experience
The check-in was especially smooth and professional, the room airy and spacious and bed comfortable, During my stay, the Club Lounge food very nice (chow mein, smoked salmon, etc.) although I was told by the attendant that that day's offering was special and that he had never seen such food ("it's usually pasta, pasta, pasta"). Nevertheless I was VERY satisfied! I liked that both Nespresso and regular coffee was available in the Club lounge.
September 2, 2013
Rated 3 out of 5 by LeahW Good Stay
We drove in and felt confused as where to pull in. Wish it was clearly marked. Stood in the wrong line waiting to check in. Felt silly. Bell Man and Valet was great. Front desk gave us wrong directions to the pool. Took us ver 45 minutes to find. Need better hallway signs. The rooms do get lot of street noise and I found it difficult to sleep. I can hear neighbors really well. After check out a day later we forgot a most important blanket of my son when we called back to find it they seem NOT very interested in finding it. Could careless. I really wished your hotel cared about clients person articals if left behind. Also Parkin g fees are way too expensive.
July 27, 2012
Rated 3 out of 5 by Hello12 Some ways to go
Hotel was in great location and bed was excellent. That*s the good news. Check in was nothing special no mention of my status nor was the Starwood Preferred area prominent. I was in line and had to let the reception area know I was next. There was no mentioned about needing help with bag. Later in the evening I was at the other location since there are two locations to check in (was not noted in hotel info). The second encounter not very good either, we were virtually ignored for 5 minutes while she talked on the phone. its nice to say I will be with you in a moment. My whole point is I stay with many Starwood properties (worldwide) this one needs improvement.
September 27, 2012
Rated 4 out of 5 by cnwo4life Great choice when visiting Vancouver
This property is centrally located for your visit to Vancouver. The rooms are spacious, the gym is superior than most other gyms and the staff are some of the best around.
Shelly from reservations helped me tremendously as did Gary from the Club lounge. Both always had the answers for all my questions.
If I had any critique it would be over the expensive parking rate. I think it should be a little lower.
June 24, 2012
Rated 3 out of 5 by milleraa my review
I was not expecting to stay and pay for a hotel that was so noisy. We stayed on the 9th floor and could hear everything from the street. EVERYTHING. to pay as much as we did I was expecting a much better experience. Your rooms should be a bit more soundproof. Everything going on in the hallway was also heard.
The air conditioning unit was very loud and clicked on about every two minutes throughout the night. Why would you place a bed directly under such a loud unit. We were up quite a bit of the night because of that as well as the noise coming from the street. The bed was pretty hard too. Overall this was not a great experience and cost way too much for what we received. I would recommend soundproofing the rooms and quieter air conditioning units.
May 30, 2014
Rated 5 out of 5 by taru Great experience at Sheraton Vancouver Wall Centre
The hotel staff, the room and amenities were all fantastic. I stayed for a conference and so the conference facilities were terrific. I have nothing but good things to say about the hotel
June 9, 2014
Rated 4 out of 5 by Argy39 Central Location
My family and I stayed here for three nights on our way to a ski holiday in Whistler. Whilst I can not really complain about anything in particular I would rate this hotel probably more suited to the business traveller than a family stay.
The staff were all very helpful and gave us some great restaurant recommendations I just found the whole place a little bit "cold" and not the weather!! We had a two bedroom suite that more than met our expectations and was quite roomy.
The hotel is within walking distance of a great many good shopping areas and major attractions and as such is in a good central location.
January 19, 2014
Rated 1 out of 5 by Vantoronto This hotel has horrible customer service
I have stayed with this hotel twice in the past month for a total of 11 nights. The room was satisfactory but not great. The room was only cleaned 4 nights out of the total 11, and the concierge staff was not helfpul and rude. Not what I expect being a SPG platinum member or of an SPG resort.
August 8, 2013
Rated 3 out of 5 by Lifetimer Life Time Platinum guest rating
I have been staying at this hotel since it was built. Over the years, it has been consistently very good until the last 3 stays.
The front desk staff seems tired, sometimes irritable. The housekeeping staff shows lack of attention. Lounge appetizers lack imagination and taste.
August 2, 2012
Rated 3 out of 5 by PDM5 Sheraton Wall Disappoints!
This hotel needs some serious upgrading to the south tower rooms, south lobby and club lounge. The phone system is archaic - I was unable to reach Guest Services nor retrieve voice mails. Staff are very pleasant, beds are great. This is the 2nd time I have stayed here - not much had changed.
August 22, 2012
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 1 out of 5 by Group11 manager unapproachable
Booking benefits are not consistant among individuals. Manager was not helpful at all as he would not come out of the back room to discuss issue at hand.
Other staff were very curtious.
June 18, 2012
Rated 5 out of 5 by Goofy 'A BRIDGE OVER TROUBLED WATERS"
My stay this week consisted of the amazing HOTEL STAFF being " A BRIDGE OVER TROUBLED WATERS"! Many of the staff were a bridge for me in the midst of chaos appointments and important appointments. They exemplified kindness calmness and a very caring spirit in the midst of this hotel being completely sold out and extremely busy. The hotel also has "A BRIDGE"... It is an Indoor Bridge that connects the beautiful towers. Here you find solace and peace, comfy chairs and tables to be alone and chat with a friend and an excellent business center or the working professional. I highly recommend this hotel as you will be so happy with the Bridges that you find.
May 4, 2014
Rated 4 out of 5 by GD2011 Nice Location and Hotel
Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better.
December 16, 2012
Rated 3 out of 5 by Otti75 no room available until 4.30pm as a a preferred spg member
staff at lobby was incompetent and overloaded with all kinds of other random questions
August 29, 2012
Rated 5 out of 5 by Scadden1 Great for business meetings
Easy access to meeting rooms & sightseeing when not in meetings.
June 6, 2014
Rated 2 out of 5 by BioFan Overpriced and poor service
I visited the hotel for a conference, at a discount. The hotel offers only modest performance in relation to its pricing.
- poor sound isolation of the room, especially at the door.
- the bathroom had linoleum peeling off parts of the wall
- The gym has some really outdated (rusty, instable) machinery, no keys for the lockers, unfilled shower gel, etc.
- some serving staff has been poorly trained: one was half asleep (or tranquilized), the other constantly came in during sessions to fill the ice while audio was poor already, noisy in general.
- breakfast is quite limited in choice, especially for healthy eating.
May 5, 2014
Rated 4 out of 5 by TNL22 clean and friendly
clean and comfortable rooms, friendly staff and close to everything
June 6, 2014
Rated 3 out of 5 by toddwill57 Too hot
The room had a great view but never cooled down. Even with the A/C set at 60 deg F!
June 3, 2014
Rated 4 out of 5 by 99Don99 Our room needed attention
A reading light next to the bed was out, a light in the bathroom was out. The bathtub plug does not engage. The bathtub does not drain. My wife, kids and myself stayed in the room... there was only enough towels for two people.
June 2, 2014
Rated 5 out of 5 by Roy04 Nice modern and comfortable hotel
We'll located ,friendly staff beds very comfortable, room we'll appointed,
June 3, 2014
Rated 4 out of 5 by ThomasGe Great location and amazing views
Location is great, close to to Robson street and 15-20 min walk to the waterfront. Amazing views from the 33rd floor (South tower). Room had a decent size and the bed was really comfortable. Hotel was fully booked, therefore no upgrades available. However we received late check out till 2.00pm. Staff was friendly and helpful. Probably will try another hotel for my next trip to Vancouver.
May 29, 2014
Rated 5 out of 5 by Cinderella88 Great spot close to everything
The view is awesome from the room of the city and ocean.
Close to Robeson street Granville street and all the fun of Vancouver.
April 15, 2014
Rated 3 out of 5 by Santimo Good hotel. Average stay.
Good hotel but does not achieve an excellent rating in the "value for money" category. Especially, there was no recognition for SPG status. At check-in staff seemed poorly informed about SPG benefits.
June 1, 2014
Rated 4 out of 5 by Mjb12 Almost perfect
I stay frequently at this property and the staff and location are great and the rooms are always clean. However, I would like to see this property upgrade its fitness facilities. It is a small area with three different fitness rooms so you are always going back and forth between the rooms. The equipment is generally outdated, limited selection, and very crowded and packed into these small rooms. Sheraton is promoting a massive upgrade to their fitness facilities globally but the Wall Centre does not seem to be a part of this which is too bad. I hope this changes.
October 22, 2012