Sheraton Albuquerque Uptown

  • 2600 Louisiana Blvd NE
  • Albuquerque,
  • New Mexico
  • 87110
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 4 out of 5 by 390 reviewers.
Rated 5 out of 5 by Amazing Customer Service I stayed at the Sheraton Uptown for 2 nights while attending a conference. Every single staff person I came into contact with was extremely friendly, and helpful. The room was very well furnished. I couldn't have asked for a better stay. The food for the conference was super tasty, and the food staff were great. And lastly, the technical staff, and meeting room staff accommodated every request and took care of everything for us. September 8, 2013
Rated 5 out of 5 by Great Facilities and Outstanding for Good Nights Rest I was travelling through Albuquerque with my 83 year old mom as we had attended a funeral in Denver and were returning to Phoenix, AZ. We arrived at 9:30 pm and I was able to get in a quick workout in the center, swim in perfect temperature pool, and fell into bed with the best pillows and bedding in the industry for sleeping soundly! I also used the computer center in the lobby and love how Sheraton meets my every need. May 22, 2013
Rated 5 out of 5 by Great location We came to New Mexico for a family wedding and stayed on the Club Level floor of the Sheraton. This included coffee and soft drinks all day, breakfast and snacks from 5-8pm. Well worth the extra cost per night. Staff was friendly and helpful, loved the flavored water in the lobby each day and the comfy seating outside. Would definitely stay here again when visiting family. May 22, 2014
Rated 2 out of 5 by Manager never contacted us The room felt dirty and old. The carpet and walls had stains. We received poor housekeeping (e.g. no soap, shampoo, conditioner replaced for a 4 day stay). No free wifi. No acknowledgement of being an SPG. We requested that the management contact us while we were staying there and never received any call even now a week later. Front desk staff were nice, but otherwise a negative experience. July 29, 2013
Rated 3 out of 5 by I was told that sheratons are no longer giving free upgrades for gold status even when a room is available. I was told that the Sheraton hotel chain will no longer be giving free upgrades for spg gold members. Sheraton will only upgrade platinum spg members. I was not upgraded and when I got my bill the hotel was trying to charge me for an upgrade when we were not upgraded. I was upset that hotels within the sherton chain are no longer giving gold members free upgrades when rooms are available. December 30, 2011
Rated 2 out of 5 by Charging for coffee and an apple...really? There is no info in the rooms (two different stays and rooms) about room service, where the pool is, etc. When I asked at the front desk they told me to call room service and they would walk me through their menu. The bathroom first visit had a bloody handprint on the shower tile and long, black hairs running across the towels. Both visits, the vanities were beat up as were the doors and trim. May 20, 2014
Rated 4 out of 5 by Mostly good and certainly comfortable Staff was a little overwhelmed - though there were alot of soccer people there so they had their hands full. Perhaps some additional staff on when you know you're going to have a high volume/high maintenance occupancy such as a soccer tournament. Those people take up more time and need more attention than businesspeople. Still they tried hard and made us comfortable. February 29, 2012
Rated 3 out of 5 by Disappointed Made reservations 3 weeks prior to arrival. Nobody to take bags to room. Put us in handicapped room where closet and bathroom space was for someone in wheel chair. Room was next to hotel air conditioner which kept us awake. Finally had room change after many requests. Tried to upgrade to club level to no avail. Overall not good May 22, 2014
Rated 4 out of 5 by very nice hotel, good location, great club facilities Stayed in the club level and were delighted by the breakfast, evening supper and service provided there. The rooms were very comfortable, location excellent, the general feeling of being in a hospitable hotel environment. the only minor negative was upkeep of fitness center equipment, one or two not working properly, equipment TV connections not working. April 19, 2012
Rated 5 out of 5 by Two nights great overall Dispite many tiny needs (forgot razor, TV accidentally unplugged, arriving very late) the staff was endlessly patient and fast with fixes. Young front desk folks, very busy at times, always helpful with speed. Lots of well-behaved quiet dogs! I don't anticipate need to return but if I do, wouldn't hesitate for a second to stay here with my dog. Thanks! February 24, 2013
Rated 5 out of 5 by Wonderful hotel This is an outstanding hotel. All of the staff were very friendly and service-oriented. I felt valued and appreciated. I would definately stay there again. It is an older building, but lots of updates and very nice rooms and services. I would have liked to have a small refrigerator in the room--but that's just me! Staff were all so helpful and nice. July 23, 2013
Rated 5 out of 5 by Excellence This is one of the best hotels we have stayed at. We did not expect this to be so as we traveled from Phoenix to Detroit. Large room, all amenities, location off highway, excellent staff, great price. On our return trip, we returnedfor an extended stay due to a winter storm. Everyone was very accommodating to us. November 26, 2013
Rated 1 out of 5 by The staff essentially forgot we were there Prior to check in called prior to check in and requested extra pillows. on check in we were told they were in the room. They were not. Had a major plumbing issue when the toilet and and tub backed up into and overflowed through the sink contaminating our toiletries as it flowed over onto the floor. Maintenance was great, showing concern that the part was going to have to be ordered. I had to request another room then was asked for out original room key before we even got the new room key. No one from Sheraton ever got back with us that day or the next. We did not even get the wake up call we asked for. We felt as though they wanted us to disappear. .Poor service at the grill for breakfast. Had to go back to the kitchen both mornings to get someone to seat us. when we finally went to the front desk on Sunday morning the response was "not again". We were not alone in that problem. It was a theme with all the diners in the grill. Food was great once we got it. May 6, 2013
Rated 2 out of 5 by Restaurant Issues Understaffed and the quality was horrible. We finally decided to go to the buffet since no server acknowledged us for 15 minutes. The pancakes were rubbery and one couldn't even cut them with a knife. It took over 30 minutes to get a glass of water after repeatedly asking for a glass. Glass was brought and it was dirty! May 13, 2013
Rated 5 out of 5 by Wifi Connection My hotel stay with Sheraton was a good one, the only down side to the hotel would be the limited availability of WiFi in the hotel rooms. You are able to connect in the lobby and meeting rooms however, to use it in the rooms you are required to pay or connect to your At&t service if you have it. November 8, 2013
Rated 2 out of 5 by Airconditioning isn't working We have always stay at the Sheraton Uptown and have never had a bad experience but this last trip our airconditioner wasn't working properly, and we asked to change rooms and they didn't they just kept saying they sent someone in to fix it. Not! They didn't even comp us for anything to help with our stay.. June 12, 2013
Rated 2 out of 5 by regret staying here We booked a "King Size room with a view of the city" and got two double beds and no view. When we inquired about the error we were told they were booked and could not change our room. No refridgerator. The bathroom door did not close without jamming. There was a horrible smell in the room out entire stay. October 17, 2012
Rated 3 out of 5 by Smoke and Mirrors Choose this hotel after searching the internet and looking at photos and reading reviews, and it was a great location. I was so dissappointed. We had booked a king room on the concierge level and the only one they had left was a handicapped room. They didn't offer a king room on another level with concierge axcess - that would have solved the problem in the beginning. The next afternoon we moved into another king on a lower level with axcess. This was a hassle for everyone involved and we spent an uncomfortable night in a handicapped room. There were no bathrobes available as advertised. Also disliked the bedcover. They use a sheet over a decke and in the course of sleep, that top sheet falls away and you are touching bedding that countless others have touched. YUCK! They need to put a cover on that decke. I don't recommend this hotel and will look to another chain for future travel. If you do choose this hotel, pay the extra $ for the concierge level. The breakfast was wonderful both days. April 4, 2013
Rated 5 out of 5 by Albuquerque Uptown The hotel was nice and clean. the location is great also. Located next to a mall and a very large shopping center with many restaurants and specialty shops. Located next to a Trader Joe's (wine), Wine shop with cigars, and a very nice Target. Restaurant choices were great, at all price levels. May 6, 2013
Rated 1 out of 5 by This hotel has issues I was very disappointed with this caliber of a hotel. You kind of expect more from you all Being a Sheraton. Check In was fine all went smooth. Then we got up to the room we had a two queen bed room. One of the comforters had an obvious stain on it. The room did not seem to have been vacuumed in quite a while you could see dust on the edge of the carpet up against the walls around the beds and furniture,the headboards also where very dusty, the electrical outels had two layers of dust on them. So I'm confident the carpet may not have been vacuumed during our stay. The day after our first night upon arrival from our outings for the day we noticed that we where only left two sets of clean towels and there was three of us staying there. So we had to ask for an extra set. Then not only that but the bathroom was not fully replenish we again had to have guest services bring us up more toilet paper. Now I will give kudos to the guest services they were prompt . And again the bathroom upon our arrival the floor in there was not swept or mopped, there was crumbs and hair . I didn't find it very sanitary to have the coffe maker and ice bucket in the bathroom. Actually it was kind of gross. I don't know if the ABQ Grill in the hotel is run by the hotel. On the first morning we were not able to get service so we left we figure they where closed for breakfast since it was after 10:00. But we had to speculate cause no one was out front. The next morning we gave it a second chance cause it was earlier . Although they didn't not have the fruit as described on the menu they were able to substitute for other fruits. So experience there was satisfactory. May 27, 2014
Rated 2 out of 5 by Junior suite Right away we were disappointed. We were supposed to get a room with a view of the city. Instead the view was a roof of a/c units. Then housekeeping didn't want to empty the trash. Then checkout is at noon and housekeeping came in at 9:00 am and said they needed to clean. Was not happy. April 17, 2013
Rated 5 out of 5 by Excellent Customer Service Uptown Sheraton hosted an orientation for the company I work for. The food and amenities were awesome and the staff was attentive and gave the best customer service ever. Special mention to Emily for making the orientation a success. Great job uptown Sheraton you guys are awesome September 8, 2013
Rated 2 out of 5 by This hotel was disappointing. I was disappointed. I stay in star wood properties all the time. This hotel did not live up to the star wood brand. I could not recommend. The staff was poliet, but several incidents occurred and when I brought it to their attention, no one took action. October 7, 2013
Rated 5 out of 5 by This hotel was very comfortable. After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again. July 1, 2013
Rated 1 out of 5 by Not this one dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you. October 16, 2012
Rated 5 out of 5 by Always meets our expectations We are originally from the Midwest and travel back there often and Albuquerque is exactly halfway between the Midwet and our home in California. This is always where we stop. It doesn't get any better. August 9, 2013
Rated 5 out of 5 by Great nights sleep! The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful. We highly recommend this hotel! January 24, 2013
Rated 5 out of 5 by Beauiful and modern! We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous! January 29, 2013
Rated 5 out of 5 by Awesome visit The Uptown Sheraton Alb never disappoints when it comes to the comfort of the rooms and professionalism of the staff. Swim pool area lacks: High ceiling causes sound to amplify (kids shrieks & whatnot); be nice to have a more private adult area for jacuzzi. May 19, 2014
Rated 5 out of 5 by Wonderful time in Albuquerque Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too. October 25, 2013
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