Rated 1 out of 5 by Dolly1 No room heat in the middle of winter
We checked in after my husband was discharged from the hospital. We booked the Club level so I could access a drink and snacks later in the evening. We looked forward to a good night's sleep near the hospital where he had to be rechecked the next morning prior to driving home an hour away from Albuquerque. While unpacking I noted the room felt very cold. I presumed that was because the room had been unoccupied. I turned the thermostat up to 91 but cold air continued to blew into the room. My husband sat shivering with his overcoat on. I called for an engineer who arrived about 1/2 hour later. He pulled the heating unit apart and noted a water line not hooked up AND that the filter was filthy dirty. He changed the filter and told me everything should work fine. We could feel a bit of warm air coming out of the register but after a few minutes it turned cold again. it wa 10 pm we had to get to sleep as we had to be back at the hospital by 7:20 the next morning. My husband slept with his overcoat on. The next morning I went to get him some hot coffee and a roll but the Club Room was closed for a private party!! I would never stay at this hotel again. I complained to the front desk but was not offered a credit or anything upon or departure just a free cup of coffee and a stale muffin which I had to throw away.
December 16, 2012
Rated 4 out of 5 by Boomer79 Solid Property. Great Staff.
Stayed here for just one night while on a road trip. I love that they are a dog friendly hotel, and my pooch loved it too! She was treated like a platinum guest too! :P The room was clean and comfortable on the lounge level. It was nothing to write home about, but definitely did the job. The location seems pretty convenient, although maybe not in the best of neighborhoods. I didn't really spend that much time there, but just the feeling I got. The staff was very friendly on check-in and check-out and the attendant in the lounge was also very nice. The only complaints would really be that the wifi was pretty bad and it was difficult to connect and/or stay connected and the shower head should be replaced. I'm all about conserving water, but that went a little too far.
December 11, 2013
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 4 out of 5 by LindaJH LJH
Good stay, keying system a little difficult but quickly resolved with different key. Upgrade not worth cost since I was busy and only slept there. Initially very crowded lobby but once football crowd got out was good. Nice restaurant facilities close by.
December 24, 2013
Rated 3 out of 5 by SM65 Sub Par
Although the room was comfortable and clean, the temperature was not. The thermostat stated 63 but the room never got that cool. I would guess, at best, it was 75 in the room. Twice I reported the AC was not as cool as I'd like and although the front office staff was professional and polite, the problem was never solved.
Also, for this type of hotel and cost, I would expect a continental breakfast included. There are quite a few competitors that include this service and it's lack is notable here.
Disappointed. My mother lives very near by, which is why I chose this hotel, but I'll choose another one next time.
August 8, 2013
Rated 5 out of 5 by Couples Boston on Tour
We arrived from Boston with friends in tow. We've been with SPG since the 90's.
First time in New Mexico and everyone's thrilled on arrival. Our friends settled in
comfortably, loving the beds, club perks,
and especially hotel location. Started everyday with a swim and hot tub. Then
great breakfast whether we ate in the club room or the ABQ Grill.
We moved on to Santa Fe, but the last 3 days of our trip end at the Sheraton Uptown. A guaranteed comfortable end to an extended vacation, like none of us have experienced in years. Thanks to all the staff who assisted us with meals, directions, and friendly conversation.
October 3, 2012
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
December 16, 2013
Rated 4 out of 5 by Sherrie18 Hidden Gem
From the minute I walked inside, this was an experience to remember. The staff was friendly, attentive, and met all concerns and/or questions with a smile and no hesitation. The hotel was clean, bright, the decor was stunning, and the rates were unbeatable! I used room service the first night, and everything was piping hot when delivered and the food was excellent. Since I was there on business, I didn't have the opportunity to use the pool, but the fitness center was more than adequate. I will definitely recommend this hotel to anyone, whether they are staying for business or pleasure. They won't be disappointed.
March 17, 2013
Rated 4 out of 5 by Supermann48 A Good Experience
We stayed on a gift certificate and visited the pool and lounge areas.
The pool was very well lit and the hot tub was warm and comfortable.
I was a little disappointed to not be greeted as we entered and departed the lobby throughout our evening, and the bartender was hard to find at one point or two. However, each staff memeber we did interact with was pleasant.
The room was very clean, the bed comfortable. But we did not enjoy the burst of cold air in the hallway walking to our room. Thank you for a pleasant experience!
November 19, 2013
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 3 out of 5 by JGR1968 Disappointing
Nothing is more disappointing than booking a special room because you were offered the upgrade and then showing up and getting just a regular room and the staff trying to convince you it still the same deal. I was to get a top floor room with a view, not a low level room with a view of the building next door. But then to try and still charge me for the upgrade was outragous especially after notifying you upon check in I wanted it removed.
Dont offer upgrade you cant follow through with and dont argue about refunding the upgrade you never gave.
The staff was condescending at best. But dont worry it will be a long time before I recommend this hotel chain or its "upgrades" to anyone
December 11, 2012
Rated 5 out of 5 by cheftj travel stay
Very warm great hospitality
December 11, 2013
Rated 1 out of 5 by Jackie03 Room repairs needed
I stayed at this hotel for business and was considered a SPG member and stayed on the SPG floor.
My room's air conditioner was not working for the first two days of my four night stay. The shower was not draining even after maintenance said they fixed it. There were stains on the carpet that left me feeling as if I had to wear shoes up until the point I went to bed. The wifi in the room was spotty and I was unable to connect to my work's VPN because it kept cutting out when I was about to connect. The beds are rock hard. This left me very unhappy with the room and i will not be returning to this hotel in the future unless it's the last hotel available when booking for another business trip to ABQ.
May 18, 2013
Rated 4 out of 5 by felicia967 good hotel ok staff
my husband, young son, and I recently stayed at this hotel. We have stayed here before and especially enjoy the club lounge it is definitely worth the extra couple bucks. We also opted for a suite this time which met our expectations the only downfall was being next to the elevators. Also there was only one shower towel and when we asked for more the staff completely ignored us! They also tried to charge a fifty dollar bar tab to a room and had to argue with front desk to remove it. Aside from that the motel is great and situated next to restaurants and shopping and very comfortable bed!
October 31, 2012
Rated 5 out of 5 by schultz456 this hotel is one of the best in new mexico
i travel as do alot of guests i have the pleasure of being able to stay at many hotels this hotel would be among my top rated. grate service great food and workout rooms and clean pool. thank you staff of abuequerque sharation
December 5, 2013
Rated 3 out of 5 by Ronald21 problems with hotel
I am a gold member and I was told that my internet would be my aminity however when I viewed my statement today I was charge 9,95. This is unacceptable. please reverse the charge. Also you could get better shower heads
December 5, 2013
Rated 5 out of 5 by DaveCa David M. C.
The hotel manager, Damen Kompanowski, was exceptional. He went out of his way to ensure that our stay was more than expected, he is to be commended.
December 6, 2013
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 3 out of 5 by TravelSense Don't get what you book
I booked a King room two months prior to my visit, but when I arrived they put me in a Double. When I complained, the staff said that they ran out of King rooms and although I ordered a King, they only allocate them 3 days ahead. The manager then put us in a King handicapped room so now we are using everything at half height. There are computer programs that will track reservations and when you run out of rooms of a certain type, they will turn off further reservations for that type. Online retailers track their inventory this way. This is basic stuff.
August 23, 2013
Rated 4 out of 5 by mginsd2 Great convention facility
We stayed here 4 days for a work event. The hotel and staff did a great job taking care of us. My only negative comment is I have been trying to receive points for both of my stays here (3 nights in Sept and 4 nights in Nov) and am being told I do not qualify. My coworker who accompanied me to the event received his points, but I did not, and I can't seem to get an answer as to why the difference between our accounts.
November 11, 2013
Rated 2 out of 5 by Baby Pool Very Dirty & Needs TLC - Front Desk Help Was Friendly
Pool was quite dirty, the cleaning tools were all broken and leaning up against the wall. Kept stepping on things while walking around the pool (inside the pool and out). Hot tub was just as dirty. Tiles were falling off around the pool. Was a bummer because we booked the Sheraton especially for the indoor pool. Breakfast on the club floor was nice, the food/beverage attendant was great! Check in was easy and she was nice. Room itself on the club floor was average to below average. The bed was comfy and it was clean but the a/c vent on the wall was falling off.
January 11, 2012
Rated 4 out of 5 Great stay, slight tech problem
Great staff, great welcome, no issues with my two cats, and very responsive to questions and requests.
My problem was that we bought a movie online and then couldn't hear it because the volume on the tv was set at a certain level, which was too low for me to hear basic conversations during the movie. It mostly made me mad because I wasted $ on a good movie I couldn't enjoy. They responded quickly with a technician as soon as I called about the problem, but he was unable to change the volume, so in my opinion useless.
Other than that, lovely place.
August 6, 2012
Rated 4 out of 5 by Bill3003 Smell from the Jacuzzi Tub
We had a Jacuzzi Suite and when we walked in the room it smelled like fish. We had to have a maintenance man come up to our room because our TV in the bedroom did not work so he brought in another TV and while he was in our room we ask him if he smelled anything and he said fish. He explained that it was the Jacuzzi and ran some water to take care of the smell. That did not help, the next morning I told the front desk about it and they said they would take care of it. Returning to our room that evening the same smell. The next morning I told them it still smelled and they said there wasn't anything they could do. We never got to use the Jacuzzi Tub and we paid for a Jacuzzi Room. We were never offered another room or a discount on our room.
September 6, 2012
Rated 4 out of 5 by Momof2Boys Comfortable Stay
This hotel has a wonderful ambience when you walk through the main doors. Staff at front desk are personable, friendly, and professional. Room was spacious and clean. Bathroom was nice and well-stocked. Only problem was toilet looks old, dented, and need of repair. Housekeeping apparently didn't get the memo that we were staying for 4 days and removed our personal hygiene items. That was a bit inconvenient; luckily housekeeping found the lost items and returned them. Both the indoor heated pool and hot tub are wonderful! Kids totally loved it.
January 30, 2013
Rated 4 out of 5 by creiko Nice Hotel
I've stayed at this hotel a number of times and usually look forward to my stays here. This time they must have had trainees at the front desk. they were not friendly or welcoming. Also I received my 2 keys both of which did not work, I had to go back down for another set. One worked after the 3rd try and the second did not work at all. The front desk staff , other than offering me another set of keys, were now helpful at all.
Hotel is still a nice place to stay, hopefully the service will improve. I would like to give it one more shot.
May 15, 2013
Rated 4 out of 5 by Tish07 Comfy beds
I had been looking forward to this mini vacation and was rewarded by a wonderful trip. Each morning I felt rested and relaxed and each evening I was welcomed into a cloud of comfort as I settled in for sleep. Centrally located, convientant to most everything. Staff was friendly and helpful. Only negative they did not remind me of my free full breakfasts I was to get each morning. I finally remembered the day I was leaving, I had plans most mornings but would have loved if they had reminded me so I had the knowledge to make the choice.
October 11, 2012
Rated 4 out of 5 by aftrans Nice hotel but disappointing stay
We got an offer from the hotel before we arrived to upgrade to the club level for $20 per night so we weren't expecting (nor did we get) the free upgrade we normally receive. We were on the SPG floor however. The room was nice but the bottled water was $2/bottle not the 2 free bottles we're used to seeing. Additionally, the shower had low pressure and was totally inadequate. Finally, there was no 24-hour coffee available in the lobby which we normally see. Next time we're in ABQ we'll stay in one of the other Sheraton Hotels there.
May 3, 2013
Rated 2 out of 5 by Vineyard2012 Disorganized
Upon checking in we were sent to an occupied room. Returning to the desk, we were upgraded to the 8th floor with a "no additional" charge for the room, but after checking out, I discovered we were charged for the up grade. I sent an email inquiring about the room charge, but never heard back. While checking out, the lobby was filled with police and emergency personnell, but no one offered any explanation - just grim looks.
We have stayed at the hotel for several years but this stay has prompted us to re-consider our future choice.
November 28, 2012
Rated 5 out of 5 by DouglasFT Great support for our special event
My Aunt Marion's "bucket list" request was to see the Balloon Fiesta for her 90th birthday. You gave us great support for this event that drew over 60 people to your hotel. I'd highly recommend your hotel for the Balloon Fiesta - great view from the hotel - or for any other occasion. My personal thanks for helping me get my family to the airport when we discovered the tickets were much earlier that the itinerary indicated.
October 16, 2013