Rated 5 out of 5 by SVO5Plus Consistently welcoming
Each return is consistently satisfying. The Front Desk staff is efficient and knowledgeable
and remembers one upon return visits. The staff in the Club Lounge (Adele, Judy, Diane)
are each outgoing and eager for one to enjoy the ambiance of the Lounge as well as ABQ and its diverse offerings. They are assets to this site. Rooms are well maintained and comfortable. Entire staff and the manager Damon continue to provide an excellent hotel for one to enjoy casually, but tastefully. I'll always return!
November 24, 2013
Rated 5 out of 5 by hfiers Excellence
This is one of the best hotels we have stayed at. We did not expect this to be so as we traveled from Phoenix to Detroit. Large room, all amenities, location off highway, excellent staff, great price. On our return trip, we returnedfor an extended stay due to a winter storm. Everyone was very accommodating to us.
November 26, 2013
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 4 out of 5 by Supermann48 A Good Experience
We stayed on a gift certificate and visited the pool and lounge areas.
The pool was very well lit and the hot tub was warm and comfortable.
I was a little disappointed to not be greeted as we entered and departed the lobby throughout our evening, and the bartender was hard to find at one point or two. However, each staff memeber we did interact with was pleasant.
The room was very clean, the bed comfortable. But we did not enjoy the burst of cold air in the hallway walking to our room. Thank you for a pleasant experience!
November 19, 2013
Rated 5 out of 5 by MsH40 Wifi Connection
My hotel stay with Sheraton was a good one, the only down side to the hotel would be the limited availability of WiFi in the hotel rooms. You are able to connect in the lobby and meeting rooms however, to use it in the rooms you are required to pay or connect to your At&t service if you have it.
November 8, 2013
Rated 5 out of 5 by THawkins Fabulous Stay!
This stay is one of the highlight of our cross country travel! The room was clean and well appointed. The staff were truly a pleasure. This was our first experience with Club access and we will now look for it wherever we stay! Breakfast was great and the appetizers in the evening were wonderful. We were there two nights and the menu changed both days giving a touch of local flavor. We look forward to coming back to Albuquerque in the future and staying here!
October 28, 2013
Rated 4 out of 5 by mginsd2 Great convention facility
We stayed here 4 days for a work event. The hotel and staff did a great job taking care of us. My only negative comment is I have been trying to receive points for both of my stays here (3 nights in Sept and 4 nights in Nov) and am being told I do not qualify. My coworker who accompanied me to the event received his points, but I did not, and I can't seem to get an answer as to why the difference between our accounts.
November 11, 2013
Rated 5 out of 5 by Minilini Wonderful time in Albuquerque
Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too.
October 25, 2013