Rated 5 out of 5 by Danny72 Security/Location
Hotel security exceeded my expectations.
By limiting an individual's access to his/her floor was excellent control feature that I never experienced before. Service was performed with smile by food service staff. Did not have time to utilize pool, spa or fitness center, therefore no comment.
July 2, 2013
Rated 4 out of 5 by Meowser Sheraton DFW
Just one week after Starwood took over property, there were still a few kinks. But the staff was great.
Elevator card system just doesn't work - too many people missed their floors, etc., due to difficulties here.
Conference Meals were really good - but wait staff unprepared at times, especially for A.M. functions. They were great about fixing the problems and handling requests, though.
The bed in my room was absolutely wonderful, but took up so much space, lengthwise, that it was difficult to sit in the chair at the desk at the foot of the bed. Minor inconvenience....
All in all, I was impressed - especially with the friendliness and helpfulness of the staff.
November 5, 2013
Rated 5 out of 5 by baylorbear Spring trip
Our stay was basically without incident, our room service meal however, was not the best. My toasted croissant, tasted like fish and my daughter's eggs were cold. Not a huge deal, but something you might want to be aware of. I am sure the croissant was because of the griddle they toasted it on.
April 25, 2013
Rated 5 out of 5 by Don14802 Great visit as usual but TV upgrade to HD is sorely overdue
The staff as usual was courteous and helpful. Please strongly consider upgrading the old and outdated televisions to HD and expand channel selection starting with the Club Level floors.
August 31, 2013
Rated 1 out of 5 by SJA54 noise you cannot escape
a noisy hotel near the highway with an even noisier club lounge. the club lounge is small and has a blaring TV that you cannot escape. food at the lounge is not up to standards for this brand. the lounge is in the open so some of the rooms are right off the lounge.
May 4, 2013
Rated 5 out of 5 by Patticakes17 This hotel has great staff
I came in at the last minute. The staff worked with me and gave me group discounted rate even though I missed the reservation deadline.
Every time I needed something the staff responded quickly and with a great attitude.
The hotel was clean.
My room was nice .
October 16, 2012
Rated 5 out of 5 by Jacqui Wonderful stay at Sheraton
From check in to check out and all things in-between, my experience was great. Restaurant staff was wonderful and helpful. Very clean property. I plan on being in texas again in the month of july and would not think to stay anywhere else.
June 10, 2013
Rated 5 out of 5 by DMR12 Returning Client
I am a returning client and every time I come through DFW I stay at this hotel. Very satisfied with the accommodations and location. My stay usually is combined with an European trip as I misconnect with a direct flight home.
April 26, 2013
Rated 5 out of 5 by Anita13 Excellent SERVICE!!!
I stayed at the hotel as well as work the registration booth for a convention that was held here. The entire staff was very helpful and quick to answer questions and help me in anyway.
April 30, 2013
Rated 5 out of 5 Great night sleep for DFW layover
What do you do when the cancel your flight and you cannot get another? Call the DFW Sheraton and have them pick you up!
May 14, 2013
Rated 5 out of 5 by Myself123 Great hotel and friendly staff
This is a well maintained hotel with a wonderful staff, great restaurant and a convenient location.
May 3, 2013
Rated 5 out of 5 by Rob747 Features
The hotel was great. Loved the remodeling job. Now if they could get more channels on the TV
October 5, 2012
Rated 3 out of 5 by Anne20 Great room, not-so-great service
Overall, the hotel features and room were great. The workout facility is fantastic! The room was clean and everything was functional.
On the downside...during all three of my stays I had the DND sign up on my door, and while I was out of my room a "gift" of almonds and water were dropped off to welcome me to my stay. Would have been a nice gesture if it didn't make me wonder how often hotel staff entered my room when I was away.
The staff in the breakfast area was very polite and friendly. The service in the bar and restaurant was below expectations. They seemed to be more concerned with talking with one another than waiting on guests. We visited the lounge more than once, and not once did I walk away impressed with the service. We also received vouchers for the restaurant for declining housekeeping services--but I would not recommend you letting your server know that you have them. We were pretty sure the two times we did that our server went home in the middle of our dinner because the service was so slow and it was so hard to find her.
In summary, the hotel has its pros and cons. Overall, I would say I was satisfied with the experience, but I definitely think there are opportunities for improvement.
February 27, 2012
Rated 1 out of 5 by Marcus44 Very Disappointing.
It took 45 minutes to pick us up from the airport. The one gentleman at the desk gave us breakfast vouchers for the next day for our Platinum status. The restaurant was CLOSED the next morning. No staff or food in the Club Room... Complete waste of space and offering. So bad that I canceled my reservation on our return on 1/6. Never will stay there again.
December 25, 2013
Rated 2 out of 5 by HECAST Expected more
Room was comfortable and staff was nice (cleaning staff was great). However, other hotels in the area offer lockboxes and mini-fridges in the rooms at no charge. I thought the internet service was slow for the amount it cost (~$11/day). It was not feasible to pay for this long-term (I stayed 2 weeks). I bought a wireless modem and it was faster than the hotel wifi. There are no laundry facilities on premises which was a big surprise - the cleaning service they offer is expensive. Had to find a local laundomat to wash clothes twice while I was there. Overall, I was not impressed - wish I would have stayed at a different hotel near DFW. Won't stay at Sheraton again.
August 8, 2012
Rated 5 out of 5 by Lozzdog Restful Experience
We spent two nights here recently at the end of a 5 week USA holiday _ the ambience of the hotel was very restful. The room was a good size with a very comfortable 'sweet sleeper' bed. We had the opportunity to upgrade to the club floor, which we did with no regrets. All staff within the hotel were very welcoming and helpful. Restaurant menu was not extensive but cooked to perfection and staff went above and beyond to make sure we enjoyed our meal. I would highly recommend this hotel for a Dallas stop over. Due to airport location this hotel is very convenient for the traveller, no airport or traffic noise but dining options were limited to hotel (which we recommend)
April 7, 2013
Rated 5 out of 5 by Cheve The best of this hotel is:
The best of this hotel is the employees, I stay at least a couple of times a year in this hotel and what really makes me feel good is the employees, always the same people and friendly, that tells a lot about Management, if they take a good care of their employees, imagine what will they do for a Guest. my complements to the Lady in the club room (Salvadorian lady), the Gentlemen at the cafeteria and of course the Lady at the bar, Sheraton you have a Great team, I forgot the two Angels, always on top of the needs of the customers.
Everytime I stay in this hotel is a great experience. you deserve to be recognized.
January 27, 2013
Rated 4 out of 5 by alabri Staff
Not sure the staff is trained since the management changeover. I had no recognition as a Gold SPG and had to ask for the upgrade (none avail), had to ask for the internet access code, was not provided with concierge access.
December 20, 2013
Rated 5 out of 5 by Mitch727 No disappointments, great service!
Stayed 4 nights. Had meals in all eating facilities. Always good food, impeccable service. Very nice hotel. Really enjoyed our stay and would not hesitate to recommend it to anyone. Did not have one single member of the staff give anything less than the best service. Very impressed with all of them.
October 26, 2013
Rated 5 out of 5 by BakerM Staff is amazing
I was stranded in the ice storm for 3 days. Although room service was discontinued one evening and maid service for a day because only half the staff could get in, it was a great place to be. Staff helpful & fun. Felt very safe there. Food was excellent!
December 15, 2013
Rated 1 out of 5 by nubert short staff
hotel was extremely under staff, was not fair to the staff to take all the complaints. Room had ongoing plumping problems, staff let us shower in another room that was empty.
December 16, 2013
Rated 2 out of 5 by KB2229 Staff is unprofessional
The staff really need to pick up their service levels. Firtsly there was no one at the front desk for like 10 minutes. I had to just drop my room keys off to be able to catch my flight. As a result i didnt get a print of my folio (not sure why there wasnt one under my door like all the other hotels in the world). I called the hotel to get teh folio and the representative who picked up the phone was very rude. He wouldnt put me through the fromt desk because everyone is busy. It takes few seconds to email the folio. I guess they dont care once you have checked out since they have made their money.
April 14, 2013
Rated 4 out of 5 by PULAOKHAO Stayed only brief time but appreciate free upgrade to club level
came in about 7pm and left at 4 am so just slept besides brief evening visit to club lounge
Starwood member; given free upgrade to club level; lounge with free drinks and appetizers in the evening. Left at 4am so did not partake of free breakfast. Nice clean room; comfortable bed; nice amenities in bathroom. Given room on tenth floor facing freeway but room was quiet; good AC unit which was not noisy
Front desk at reception and check-out rather unfriendly and curt; I had called ahead and requested and was granted free upgrade to club level; check-in desk seemed to almost resent that
March 13, 2012
Rated 5 out of 5 by tomora1014 Group Stay
The hotel met all my needs. Everyone I talked to or dealt with were professional and courteous. Many of the people I talked to had been at the hotel for many years so they were knowledgeable about the hotel and cared about their jobs. I will definitely stay here again when I am in the area.
July 17, 2013
Rated 3 out of 5 by jhilden Cable/Satellite TV Issues
I arrived Monday, September 9th and departed Wednesday, September 11th. I stay at this hotel frequently while on business and as a sports fan am disappointed in your cable/satellite service provider. Compared to other hotels the selection or unavailable channel selections for a hotel this size is below expectations. Might be time to look at upgrading to a different subscriber for TV as a few of my counterparts who also were guests shared the same complaint. Beyond that the staff is excellent but most other areas are essentially basic in terms of room amenities.
September 12, 2013
Rated 3 out of 5 by RR43 The staff here is great!
I stayed in room 909 and I had a hard time sleeping because the room is right behind the elevator shafts and I heard them going up and down all night long.
Had breakfast in the hotel and it was disappointing due to our wait and my order was wrong. It was not the waitress fault but rather the kitchen.
The conference rooms were very cold and many people in our group were freezing.
However, all of the staff that I interacted with were very friendly and accomadating.
November 13, 2013
Rated 1 out of 5 by Tiredandstinky Broken Shower, Paper-thin Walls
Title explains it. Poor night sleep from the TV to the left and the couple to the right. Up early to catch my flight and had to take a bath since the shower didn't work. I hate baths, they're for babies and women. No amount of compensation would make this right.
Epic Fail. Demolish the building.
September 19, 2012
Rated 5 out of 5 by Danlboone Out of towner
Anxiety reliever, from the moment I signed up on line, you were in contact with me. My short flight from San Antonio was two hour late, but as your help line stated, just call us when you get in and we'll come get you. She even helped guide me through the airport to the correct exit door.. Everyone in the Hotel was the best, to room was perfect, The seminar facility was perfect. Even the shuttle driver, I had the same gentleman both times, was helpful and cordial. My preprinted boarding pass didn't have a terminal noted. He told me about the #22 number. No anxiety. Thanks
September 3, 2012
Rated 5 out of 5 by dgreen50 excellent stay
We found the hotel to be first rate. The staff friendly and efficient. Our only problem was a problem with the toilet on our second day and it was taken care of promptly.
December 5, 2013
Rated 4 out of 5 by ladydi1962 Great hotel lousy food
Personally, loved the hotel staff and the room. However, the food is so overpriced. And the service in the restaurant was less than stellar. I've had better service at Ihop. They don't check your water or come to see if you need anything. I saw waiters tossing napkins through the air and leaving them on the floor where we walk. Most of the wait staff seemed like they did not want to be there. Once you got your food, they never came back. And the food just was not any good at all and so overpriced. Will never eat there again. That being said, the room itself was pure heaven. Quiet, large and very yummy beds. And with the exception of the restaurant staff, the rest of the staff is some of the best we've encounted anywhere.
October 23, 2012