Rated 5 out of 5 by Anita13 Excellent SERVICE!!!
I stayed at the hotel as well as work the registration booth for a convention that was held here. The entire staff was very helpful and quick to answer questions and help me in anyway.
April 30, 2013
Rated 1 out of 5 by nubert short staff
hotel was extremely under staff, was not fair to the staff to take all the complaints. Room had ongoing plumping problems, staff let us shower in another room that was empty.
December 16, 2013
Rated 1 out of 5 by gonzozme bad service
very bad neglectful service from taxies and shuttle drivers, the rooms stink, now waters in the room and internet was charged even though I am platinum status.
January 26, 2014
Rated 1 out of 5 by BradY1234 Room Smelled like smoke
I will not be returning, paid to much $$$ to deal with a room that smelled like smoke even after they tried to re-clean.
January 28, 2014
Rated 5 out of 5 by steve264 Great Staff and event facilities
We will use the hotel again in the future.
May 6, 2014
Rated 5 out of 5 Great night sleep for DFW layover
What do you do when the cancel your flight and you cannot get another? Call the DFW Sheraton and have them pick you up!
May 14, 2013
Rated 5 out of 5 by MrBirdie Quality hotel experience
I spent 4 days at this hotel during a business trip to Dallas, it met all my needs, I would recommend it to anyone.
September 23, 2013
Rated 5 out of 5 by Myself123 Great hotel and friendly staff
This is a well maintained hotel with a wonderful staff, great restaurant and a convenient location.
May 3, 2013
Rated 5 out of 5 by Rob747 Features
The hotel was great. Loved the remodeling job. Now if they could get more channels on the TV
October 5, 2012
Rated 5 out of 5 by Jackie2811 This hotel has great meeting facilities and an awesome staff!
The hotel staff and accommodations truly made our meeting event truly successful.
October 20, 2013
Rated 3 out of 5 by Anne20 Great room, not-so-great service
Overall, the hotel features and room were great. The workout facility is fantastic! The room was clean and everything was functional.
On the downside...during all three of my stays I had the DND sign up on my door, and while I was out of my room a "gift" of almonds and water were dropped off to welcome me to my stay. Would have been a nice gesture if it didn't make me wonder how often hotel staff entered my room when I was away.
The staff in the breakfast area was very polite and friendly. The service in the bar and restaurant was below expectations. They seemed to be more concerned with talking with one another than waiting on guests. We visited the lounge more than once, and not once did I walk away impressed with the service. We also received vouchers for the restaurant for declining housekeeping services--but I would not recommend you letting your server know that you have them. We were pretty sure the two times we did that our server went home in the middle of our dinner because the service was so slow and it was so hard to find her.
In summary, the hotel has its pros and cons. Overall, I would say I was satisfied with the experience, but I definitely think there are opportunities for improvement.
February 27, 2012
Rated 2 out of 5 by Randall4 Improvements needed
I am a SPG and have used this hotel for the past 6 years. This year the staff seemed unresponsive to simple requests, for example, the TV I'm our room did not work. Ut took over an hour for a repairman to come and he had to bring 3 different TV's to get one to work and then found out the original one worked but he did not have it connected correctly. We had a lamp beside the bedside that would not work. I reported it and asked for help and over our 4 day stay it was not repaired. We requested a split bill so I could pay personally for the last night, but after calling the hotel it took 3 repeated calls to get an e-mail correctly sent to me so I could complete a form for this. Each time I called (this was the day I checked out) the person at the desk seemed befuddled and asked me to slowly give them my e-mail address (the same person all 3 times). Our room was also cleaned at the very end of the day even though we requested an earlier clean-up and the maid in the hallway in front of our room said our room was to be cleaned by someone else and she had to call her. She came about an hour later at a time we couldn't let her in to clean. I had not experienced these problems previously and probably will not use this hotel in the future.
December 6, 2013
Rated 5 out of 5 by Cat63 Great Staff
Wonderful staff at this hotel, very pleasant and extremely helpful and accommodating.
Best experience in the club lounge that we have ever had previously
October 17, 2014
Rated 1 out of 5 by red9 Poor experience
I have stayed at this hotel for years and this visit was horrible. Room was dirty, had a murphy bed and tub had backed up and was 1/4 full of water and dirt. Room amenities like hair dryer were missing and iron was broken. While this is the first time I had these issues at this hotel, having stayed there over 50 times I would have thought a normal room would have be secured for my reservation; one with all the required amenities. Interesting I was traveling on business with my CEO, General manager and Commercial Director, all who are Marriott frequent users and were not thrilled with my SPG selection. Good thing their experience was not as bad as mine
April 5, 2014
Rated 5 out of 5 by mattegarcia Best experience I have ever had at a Starwood Property
Andre was working the front desk and was professional, competent and inviting. Each of the employees that I ran into throughout the course of our stay from the club lounge attendant to the valet were smiling and projecting positivity. It is obvious that the staff here takes pride in what they do and have the gift of hospitality! I would recommend this hotel to anyone in the Dallas area for the service alone, but the hotel is also spectacular and the rooms were very clean.
October 1, 2014
Rated 4 out of 5 by Meowser Sheraton DFW
Just one week after Starwood took over property, there were still a few kinks. But the staff was great.
Elevator card system just doesn't work - too many people missed their floors, etc., due to difficulties here.
Conference Meals were really good - but wait staff unprepared at times, especially for A.M. functions. They were great about fixing the problems and handling requests, though.
The bed in my room was absolutely wonderful, but took up so much space, lengthwise, that it was difficult to sit in the chair at the desk at the foot of the bed. Minor inconvenience....
All in all, I was impressed - especially with the friendliness and helpfulness of the staff.
November 5, 2013
Rated 1 out of 5 by Susan3044 Never Again3044
This was the worst hotel experience I have ever had. Late arrival which I informed you of at the time of booking. Oversold the hotel - gave me a "sofa suite" for 3. No bed in the room - ridiculous!! The front desk staff was so rude about it I could hardly stand myself. Would not give me her name and not manager on duty at least that is what I was told. Told I could get food from bar but bar says no - who is on first???? Not the staff I can assure you. I have never seen anything like it. After another customer left mad we were able to get the queen bed room we had booked at 1:30am....totally unacceptable.
July 21, 2014
Rated 2 out of 5 by HECAST Expected more
Room was comfortable and staff was nice (cleaning staff was great). However, other hotels in the area offer lockboxes and mini-fridges in the rooms at no charge. I thought the internet service was slow for the amount it cost (~$11/day). It was not feasible to pay for this long-term (I stayed 2 weeks). I bought a wireless modem and it was faster than the hotel wifi. There are no laundry facilities on premises which was a big surprise - the cleaning service they offer is expensive. Had to find a local laundomat to wash clothes twice while I was there. Overall, I was not impressed - wish I would have stayed at a different hotel near DFW. Won't stay at Sheraton again.
August 8, 2012
Rated 5 out of 5 by EdTraveler Great rooms & staff!
Room was large, well maintained and clean. Staff for shuttle driver, front desk, and housekeeping were very professional.
October 10, 2014
Rated 5 out of 5 by Lozzdog Restful Experience
We spent two nights here recently at the end of a 5 week USA holiday _ the ambience of the hotel was very restful. The room was a good size with a very comfortable 'sweet sleeper' bed. We had the opportunity to upgrade to the club floor, which we did with no regrets. All staff within the hotel were very welcoming and helpful. Restaurant menu was not extensive but cooked to perfection and staff went above and beyond to make sure we enjoyed our meal. I would highly recommend this hotel for a Dallas stop over. Due to airport location this hotel is very convenient for the traveller, no airport or traffic noise but dining options were limited to hotel (which we recommend)
April 7, 2013
Rated 5 out of 5 by Cheve The best of this hotel is:
The best of this hotel is the employees, I stay at least a couple of times a year in this hotel and what really makes me feel good is the employees, always the same people and friendly, that tells a lot about Management, if they take a good care of their employees, imagine what will they do for a Guest. my complements to the Lady in the club room (Salvadorian lady), the Gentlemen at the cafeteria and of course the Lady at the bar, Sheraton you have a Great team, I forgot the two Angels, always on top of the needs of the customers.
Everytime I stay in this hotel is a great experience. you deserve to be recognized.
January 27, 2013
Rated 2 out of 5 by KB2229 Staff is unprofessional
The staff really need to pick up their service levels. Firtsly there was no one at the front desk for like 10 minutes. I had to just drop my room keys off to be able to catch my flight. As a result i didnt get a print of my folio (not sure why there wasnt one under my door like all the other hotels in the world). I called the hotel to get teh folio and the representative who picked up the phone was very rude. He wouldnt put me through the fromt desk because everyone is busy. It takes few seconds to email the folio. I guess they dont care once you have checked out since they have made their money.
April 14, 2013
Rated 3 out of 5 by imipolex Decent hotel, service continues to be spotty
Since the management changeover a few months ago, this hotel seems unable to provide the previous level of service. Room maintenance issues, green tags requested by not provided, and even after talking to the desk about the issue, no green point awarded, though the room was not serviced. Too-frequent smoking in rooms or stairwells (not positive who's smoking). Just an overall impression of lack of staff or lack of morale compared to not long ago, and general deterioration. Also, the new focus seems to be more convention-oriented, and unfriendly or just apathetic to business repeat travelers.
January 23, 2014
Rated 1 out of 5 by csoman They need more help
need more help keys did not work 1/2 of the time
September 29, 2014
Rated 2 out of 5 by Gadgetz Out of coffee for 3 days?
This Hotel is very nice and clean,staff was friendly, but the Hotel was out of coffee in my room for 3 days. I was told that this was due a vendor issue. I would recommend finding another coffee vendor if it takes them 3 days or longer to supply the Hotel needs. I did ask a gentleman at the front desk the day before my checkout about having coffee in my room and he said he would have some delivered. No one ever called me to let me know the Hotel was out. I didn't learn about the shortage until I inquired the morning I checked out. Communication with customers could use some improvement.
March 7, 2014
Rated 4 out of 5 by PULAOKHAO Stayed only brief time but appreciate free upgrade to club level
came in about 7pm and left at 4 am so just slept besides brief evening visit to club lounge
Starwood member; given free upgrade to club level; lounge with free drinks and appetizers in the evening. Left at 4am so did not partake of free breakfast. Nice clean room; comfortable bed; nice amenities in bathroom. Given room on tenth floor facing freeway but room was quiet; good AC unit which was not noisy
Front desk at reception and check-out rather unfriendly and curt; I had called ahead and requested and was granted free upgrade to club level; check-in desk seemed to almost resent that
March 13, 2012
Rated 5 out of 5 by Bill1631 Staff was wonderful !! Front desk folks were very nice and helpful
Loved the hotel staff. great food
September 27, 2014
Rated 2 out of 5 by SDeBuffalo Great location for business travelers
Having stayed there frequently over the past 6 years - the ownership changed late 2013 and service has declined tremendously. Almost all new staff who does not know what they are doing; waiting time in an almost empty restaurant was over one (1) hour for dinner, had to ask twice for coffee in the morning; restaurant menue first night was extremly limited with only 7 choices and nothing more than pub food.
PS Lost the best bartender ever: Tina. She knew her customers, was on top of it and alwasy friendly. Breakfast crew used to be fabulous, now hardly anybody on duty and unfriendly.
February 4, 2014
Rated 5 out of 5 by Mitch727 No disappointments, great service!
Stayed 4 nights. Had meals in all eating facilities. Always good food, impeccable service. Very nice hotel. Really enjoyed our stay and would not hesitate to recommend it to anyone. Did not have one single member of the staff give anything less than the best service. Very impressed with all of them.
October 26, 2013
Rated 5 out of 5 by tomora1014 Group Stay
The hotel met all my needs. Everyone I talked to or dealt with were professional and courteous. Many of the people I talked to had been at the hotel for many years so they were knowledgeable about the hotel and cared about their jobs. I will definitely stay here again when I am in the area.
July 17, 2013