Rated 2 out of 5 by CaliforniaMike Old and tired
Facility needs updating, lacks regular maintenance and cleaning in the rooms, food served cold. Some staff cheery, yet most were just waiting for time to pass and did not have the concept of "hospitality"
June 27, 2014
Rated 5 out of 5 by Jlink This hotel is great for business
Close to good local brew pubs, great for business travelers, good staff.
June 27, 2014
Rated 5 out of 5 by Wheels123 very nice experience!!!
The staff was very friendly, the valet staff was the BEST...very personable and went out of their way to make us feel welcome !!!
They , to me...were the key people regarding our stay, even more so than the front desk!!
The atmosphere was superb , other than very slow elevator service!!
I, being in a wheelchair was very impressed with the ADA accommodations!!
If I could change one thing ... I would suggest complimentary coffee for the guests!! I enjoyed the Stabucks, however, at $3 a cup...and no availability of coffee in the early morning or late evening, made it a bit rough for a caffeine "fix"
June 23, 2014
Rated 3 out of 5 by Makemehappy Great for meetings
Although this hotel is meant to accommodate large groups of people for business functions I felt as though "food" was not readily available. Some people enjoy coffee at all hours of the day but I felt I had to purchase everything...there was nothing complimentary such a coffee urns etc. I realize this could be a cost to the hotel but that cost should already be built in to the price. Most hotels offer free coffee and tea and I'm not talking the machines in the rooms. I went outside the hotel for my meals because I was not on a corporate budget and not expensing my meals. The valet was great since I needed to get my car 2-3 times a day - the staff were great and eager to help. Room service was great as well but maybe there should be more vending services for hungry travelers since getting from the room to the lobby in this place could work up an appetite.
June 23, 2014
Rated 1 out of 5 by sandynak Unhappy Anniversary for us
We went to the Sheraton tonight. We booked the room to have a little get away for our anniversary. We spent the extra for the Club Lounge floor. We were not told the hours of the Club Lounge. We went about 4:40 after checking in. They weren't "ready". We went swimming, then out to grab a pizza for our hungry kids. We stopped back in the Club Lounge about 8:15, closed. Turns out the hours were 5-8. Went to lobby to find out info. They only offered a free appetizer at the "grill". Turns out the old Molly Malones is gone, fancy grill is there now the appetizers were NOT child friendly. The lobby was FULL, back to back ppl from a crazy soccer convention and a honey farms one (guess that explains us having to park a mile away around back). We then had to wait 15 minutes for elevator in a crowd, with two kids at 9:15. We'd had it. Night manager said he would refund our card, we'll see if that happens. We left, anniversary ruined.
June 21, 2014
Rated 1 out of 5 by Kathy12345 Worst Experience Ever
This was the worst experience I have ever had a Sheraton Hotel. I walked into a humid hot room (where I had to turn the a/c down to 55 to get it to turn on) to find a urine spot on my bathroom seat and hair in the corners of the bathroom. I spent 4 nights there where all 4 nights I had issues with the business center. The first night the copy machine was low on toner. I came back the second night and it was still low on toner even though I had notified the staff the night before. The third night the printer was broken and the final night I had to search for a staff person to bring more paper (took over 30 minutes). This was a huge inconvenience since I was running a training for 40 leaders in the Ashland room. I was constantly get kicked off the internet every night in my room. And to top it all off, I was hosting clients for drinks in the bar when a rush of water fell on one their heads (a leak from the bath tub above). How embarrassing! The staff was friendly and the food was good but the facilities are outdated. When I return to Boston next week, I will no longer be staying there.
June 20, 2014
Rated 4 out of 5 by Plat75Patrick Too short a stay to really appreciate
Arrived late and left early the following morning. Did walk the meeting space and found it unique. Club lounge breakfast chow was better than most, but the espresso machine was on the fritz (go figure, eh? Not sure why this sort of appliance is installed so often and then consistently neglected). I intend to return with more time to enjoy the property and Boston.
June 14, 2014
Rated 4 out of 5 by Nooch25 Nice stay at hotel
I was a little disappointed in my stay this time at your hotel. We had a problem with the air conditioning making noises. Thankfully it was fixed after the first night because we got no sleep. The next two nights were fine but the final morning there were children making a lot of noise, by slamming doors and yelling in the hall at 7 am. When I checked out I spoke with the desk personnel and he was like ok. No sorry or anything like that. I am hoping next time I have to travel there your staff is a little more concerned about the customers stay. I realize I am only a SPG gold member but I do travel a bit for work and play and hope that you hold your hotel in high standards as I do.
June 11, 2014
Rated 4 out of 5 by KI13 Corporate Traveler Review
I am a corporate traveler and have stayed at this property each week Monday-Thursday since October 2013. I stay here for two main reasons: 1) club lounge with great continental breakfast and good evening appetizers; 2) very nice (for hotel standards) fitness center and pool. The corporate rate is very well priced compared to other hotels in the area and I feel I get great value. It's not the most glamorous hotel, but they do have a good bar/lounge area and is perfect for my needs. My only complaint is with the valet parking they implemented in April of 2014. This hotel is about 30 minutes from downtown Boston and is located in a corporate park environment with plenty of parking available, so charging customers for valet parking is a little ridiculous. You do have the option to self-park, but they still charge you per night and force you to drive up to the valet stand and get a ticket. If parking isn't included in your rate, I recommend parking in one of the nearby corporate lots and walking (only a couple hundred yards) to the hotel.
June 11, 2014
Rated 5 out of 5 by Gary87 Hotel met great Starwood expectations
Like many other Starwood properties where I hve stayed, this hotel met or exceeded those standards with easy parking, quick check-in, comfortable room and great overall experience. If in this area, I would definitely recommend this Sheraton.
June 10, 2014
Rated 5 out of 5 by Ch14 Nice for a short stay
The hotel was inviting and well kept. Would stay there again if needed
June 9, 2014
Rated 5 out of 5 by Lassie83 Great hotel right next to Natick mall!
Very comfortable hotel with proximity to Natick mall. Staff are always friendly and accommodating. Beds so comfortable, as always for sheraton hotels.
June 6, 2014
Rated 2 out of 5 by RockOn8197 Infrastructure Issues
Every tiem I stay at this hotel I swear it will be the last. the people that work there are fine but there's little they can do with the fact that the hotel needs updating, particularly the elevators. They are incredibly slow. They will tell you that there are other elevators in the building but they're at the back (i think) and inconvenient unto themselves. Furthermore the hotel always seems to be at capacity with large groups so you have to factor in intra-hotel travel time, which is ridiculous, in considering when you need to leave to get to work. They've also now added a $12 parking fee, $17 for valet. Mind you this is a suburban hotel with a gigantic parking lot attached to it (that also reserves 10 handicap spots, none of which are filled). The parking fee has got to be the last straw. None of this is the staff's fault. I think someone in corporate is making cost-cutting and revenue-generating decisions at the sake of the customer experience. I really need to find a better hotel for when i come to work in Hopkinton. I love traveling, and the spg program, but i dread coming here. i think the hotel experience has finally trumped the loyalty program
June 2, 2014
Rated 5 out of 5 by Chooseanickname2 Excellent personnel
The first impression is always the most important. My greeting at the front desk (without a reservation) was most friendly and helpful. Very good room and a good rate. I would highly recommend this hotel if you need to stay in that area.
June 1, 2014
Rated 2 out of 5 by Paperboy Maintenance is Lacking
The mold on the shower tiles combined with the clump of hair left on the shower curtain by some previous guest was enough to give me agita.
The cleaning staff needs to be more attentive.
May 31, 2014
Rated 4 out of 5 by KirBirnie Great stay outside of the city
Had an enjoyable stay over Memorial Day Weekend. Hotel was booked - holiday weekend, soccer tournament, wedding - but the staff was very accommodating, the hallways were clean and overall it was a nice experience. The only downside was the slow elevators and the fact that you have to pay for parking ($12/day self or $17/day valet).
May 27, 2014
Rated 3 out of 5 by JBLS Nice hotel, my room not great
This room (241) is a great size but has it's challenges. The desk / work area is not ergonomicly friendly and is too high to work from. The desk lamp didnt' work which was an added negative. The room is positioned by the stairwell which results in the equivalent of a knock on the door sound every time somebody used the stairway. Not condusive to good sleeping
May 23, 2014
Rated 5 out of 5 Top Notch
Rachael at the front desk went above and beyond to ensure our needs were met and our stay very rewarding. The accommodations are clean, comfortable and luxurious at a reasonable price. Great bar. Only down side is they charge $12 per night to self park. I suppose that is customary in a large city, but this is well outside the Boston city limits. It would not keep us from staying here again.
May 20, 2014
Rated 3 out of 5 by BabaYaga It's the little things...
...that make a stay memorable or forgettable. Like being able to find a place to park. Or finding an ice machine that works. Or an elevator that you can get on. None of these are guaranteed at the Framingham Sheraton. What you do get here is a comfortable (but not always quiet) room and a staff that bends over backwards to make your stay pleasant.
We stay at the Framingham Sheraton a couple of times a year, always on weekends. It has a very convenient location (on Route 9, literally right off Exit 12 of the Mass Pike) for anyone who has to be in Boston for a weekend event but doesn't want to stay in Boston. The quality of the stay can be highly variable. The hotel always feels crowded. The large parking lot is inevitably packed, and late arrivals can expect to be shoe-horned into a spot a long walk from your room. On our most recent trip, it was prom night and there was nothing to be had for parking. That the hotel now charges $12 a night for the privilege of searching for 20 minutes to find that a non-existent parking space is insulting. The parking attendant seemed clueless as to the problem and had no suggestions for us, unusual given that the helpful staff are a reason we stay at this hotel. Note to management: build a parking garage! And get the tour buses out of your lot.
This hotel hosts a lot of tour groups on the weekend, and depending on who is in town, your stay can range from peaceful to annoying. If there's a youth hockey teams tournament that coincides with your stay, plan on waking up to screaming young 'uns running up an down the hall at all hours. On our latest trip, the club floor was very quiet. We usually stay on the club floor; the SPG club lounge there is average, it gets very crowded at peak times, but the food and services are fine and the staff are always responsive.
There always seem to be issues with the physical plant at this hotel. Problems on our last stay included broken ice machines on the club floor AND the floor below it. Elevators are small and glacially slow and inadequate for a hotel of this size. Do not plan on riding down to the lobby between 10-11 on a Sunday morning.
Despite the negatives, we keep coming back to this Sheraton and feel like we get good value here. As noted, the location is very convenient. The rooms have always been immaculately clean and comfortable. Compensating for the infrastructure problems is a front desk and support staff that work very hard to accommodate.
Bottom line: staying at this hotel is a bit of a crap shoot. It can be a very comfortable experience. Problems with the "little things" keep it from being a memorable one.
May 19, 2014
Rated 4 out of 5 by Chuck1960 Good location to stay when visiting Boston
Breakfast was good.
Rooms were adequate.
Service was very friendly and helpful.
May 19, 2014
Rated 3 out of 5 by HiggyHockey2012 Small town hotel with big city ego
I've stayed many times at this hotel over the past few years. Its located just off the main highway and not near much which is why I was annoyed to have to start paying $12 to park in an open air lot - this is not downtown Boston. The $25-$35 a la carte steak - this is also not the Capital Grille. The third poke in the eye was the bar manager who shut off the volume on the TV's during a game 7 playoff game - everyone at the bar was watching the game! Someone should tap this hotel on the shoulder and let a bit of air out of its head.
May 15, 2014
Rated 4 out of 5 by AJ26 Nice Stay
Visited for a wedding in the area. Hotel was clean and staff were friendly. It is a Tara I think (or was) so it has some decor from the original Tara days (Elevators need improvement). Rooms are comfortable and club lounge was better than average for a Sheraton. The gym was great and they have an adult only lap pool. Would stay here again if found myself in the area.
May 12, 2014
Rated 2 out of 5 by NYC2011 New parking arrangement expensive and inconvenient
The newly instituted parking prices and blocked off sections of the parking lot are inconvenient, expensive and ridiculous for a hotel in this location. There are 6 "valet" attendants at the door now, mostly doing nothing except stopping guests as they drive in and pushing them to use valet parking, and making self-parking costly and inconvenient, This is a huge, shopping mall-like parking lot and has always been free parking for hotel guests, just like every other hotel in this area. The cost to self-park (now far away from the entrance) is $12 per car per day, and valet parking is even more. This hotel shouldn't even have valet parking -- it's ridiculous since the lot is right outside the door.
When I complained to the hotel, they gave me a one-time credit for the parking charges since I hadn't been advised of the new policy when I made my reservation. I appreciated this, but they need to eliminate the new parking system and charges completely.
Finally, despite new renovations and a new restaurant, the food throughout the hotel is over-priced and mediocre quality at best. If you stay here, plan to go somewhere else to eat.
This hotel has a convenient location, and I have stayed here many times. I can even tolerate the mediocre food, or make plans to eat out. But the new parking arrangement has convinced me to stay somewhere else in the future.
May 11, 2014
Rated 3 out of 5 by RobertAlton Stayed one night
Felt the registration staff was a bit intrusive and not friendly.
May 6, 2014
Rated 1 out of 5 by Earthbird22 Convenient location with disorganized billing.
I have been staying in this hotel for years, but with the new look has come disorganized billing practices. Two holds were placed on my credit card for the four rooms my organization used for the amount of the stay. I have never had this happen to me at any hotel in my life anywhere. And one person at front desk said she would call my bank to cancel one of the holds, three days later nothing has happened. And when I called again from home, another person told me to contact credit card company--although the policy is that holds cannot be disputed. Five days now have passed and no change in my card account. Nice hotel but they need to study billing practices.
May 4, 2014
Rated 4 out of 5 by RobWH Nice stay but overcharged for valet parking
The stay was very nice but I was disappointed to be overcharged for valet parking despite asking twice about it! And now I have to wait for accounting to get an adjustment! I expect more than that from the staff!
April 29, 2014
Rated 3 out of 5 by ed52 warning
SEEMS REASONABLE AT FIRST, BUT THEY SLAM YOU WITH A SURPTISE 12 A DAY PARKING FEE TO PARK EACH DY. ALSO THE HOTEL FOOD WAS VERY PRICY. PLAN ON EATING OUT OF THE HOTEL IF YOU CA, THE ONLY BREAKFAST OPTION WAS A 17 DOLLAR PER PERSON BREAKFAST BUFFET. VERY OVERPRICED. NO GIFT SHOP FOR AMMENITIES,JUST A LAME DISPLAY WITH A FEW BOXES OF CORNFLAKES FOR SALE. I THINK THEY FORGOT TO PUT INA FRONT DESK IN THE LOBBY, THEY JUST HAD A COUPLE OF RANDOM DESKS FOR CHECK IN. TOOK A LONG TIME TO CHECK IN EVEN AT MIDNITE1. unless you have to, stay someplace else
April 29, 2014
Rated 5 out of 5 by Stacey64 Very friendly, courteous and accommodating staff everywhere
My SPG room was above my expectations. I enjoyed the amenities in the room such as free water and some tasty snacks. Staff were all very helpful from getting a wake up call to asking for a shower cap at front desk!!
April 28, 2014
Rated 3 out of 5 by BusinessRegular New Parking Inconvenient
This hotel is decent but quirky, with quite a few inconsistencies, but for the most part has been my most convenient option. Convenience just took a hit with rollout of paid parking (this is a large cement mall-like parking lot). Now parking is even less convenient and you have to pay for it (reduced convenience is the bigger problem for me). Somehow they managed to make it so that despite that it is now paid, it is even harder to find a spot near the entrance. I complained and was told that some people prefer valet (sorry I highly prefer to get in and out without waiting)...
April 25, 2014
Rated 5 out of 5 by Sue26 Great Getaway
this was our first visit to this hotel, a weekend getaway while visiting our son who lives nearby. We will return. Staff were very pleasant and accommodating at all levels: front desk, housekeeping, valet, &concierge lounge attendants. Room was lovely, although the bathroom surprisingly small for a junior suite. (there were 3 adults in our party) Pocket door to bathroom would have been much easier to maneuver. We did not have meals in the dining room, but the concierge level snacks and breakfast were perfectly adequate. Loved the indoor pool area, but the water temperature was just a bit too cool for comfort. Friendly and attentive life guard on duty. He said water temperature was 81 but we suspect it was closer to 76.
April 21, 2014