Rated 2 out of 5 by Scott428 Not worth the money, not clean
Room was expensive and had chipped tub that on further examination was not clean. Toilet likewise was not clean. Wallpaper ripped around socket. Bed was great and work-out room above average. No reason to stay here, much better choices. Pay for internet, but that not a surprise, just a comment.
July 26, 2013
Rated 2 out of 5 by mui1011 my one night visit
The room smelled like cigarette smoke, I had asked and paid for a suite, this was more like a standard room with a couch. No small fridge in the room and the bathroom needed a facelift. I was told that this was the best for Framingham...how sad.
May 21, 2013
Rated 1 out of 5 by disappointed2 DISAPPOINTED
POOR EMPLOYEE CUSTOMER SERVICE UPON ARRIVAL; ROOM KEY NOT READY TIL 10PM, BOOKED ROMANCE PACKAGE NEVER RECEIVED WINE AND STRAWBERRIES. FRONT DESK UNHELPFUL, UNATTENTIVE, AND RUDE.
DON'T WASTE YOUR TIME HERE GO ELSEWHERE SERIOUSLY!
March 25, 2013
Rated 1 out of 5 by Kathy12345 Worst Experience Ever
This was the worst experience I have ever had a Sheraton Hotel. I walked into a humid hot room (where I had to turn the a/c down to 55 to get it to turn on) to find a urine spot on my bathroom seat and hair in the corners of the bathroom. I spent 4 nights there where all 4 nights I had issues with the business center. The first night the copy machine was low on toner. I came back the second night and it was still low on toner even though I had notified the staff the night before. The third night the printer was broken and the final night I had to search for a staff person to bring more paper (took over 30 minutes). This was a huge inconvenience since I was running a training for 40 leaders in the Ashland room. I was constantly get kicked off the internet every night in my room. And to top it all off, I was hosting clients for drinks in the bar when a rush of water fell on one their heads (a leak from the bath tub above). How embarrassing! The staff was friendly and the food was good but the facilities are outdated. When I return to Boston next week, I will no longer be staying there.
June 20, 2014
Rated 4 out of 5 by Dalerm Xmas night
Checked into hotel at 10PM as anticipated. Reservation was for 2 dbl beds. Only had one room with a king. Had to stay at another hotel that night.
December 29, 2011
Rated 3 out of 5 by March3 Snow removal
Cars were plowed in and black ice was not dealt with adequately
Restaurant was by loud renovations and food was poor quality. Drinks were over priced
March 10, 2013
Rated 5 out of 5 by Dee207 Very clean and comfortable
I just returned from a stay at the Sheraton Framingham and found the hotel to be very clean and comfortable. Being in the hospitality business myself (a family owned motel), I am very picky about cleanliness and modern appeal and was very impressed with the cleanliness of the room and bathroom, modern decor, array and quality of toiletries and spaciousness of the room. The in-room Starbucks coffee was a definite perk! The beds and bedding, like other Starwood properties, were incredibly comfortable. My kids didn't want to get out of bed! The entire staff from the front desk, SPG Club Lounge waiter (my son fondly remembers the "nice man at breakfast that helped us"), and pool lifeguard (yes, there was even a lifeguard!) were all personable and helpful. I found the indoor pool to be very large and the temperature surprisingly warm and inviting. I appreciated that the large room did not smell of chlorine and the air temperature to be tolerable (something not found very often in indoor pool areas). The pool walls themselves could use a facelift, but the comfort of the water and air quality made up for the worn look. Would definitely recommend this hotel.
January 20, 2013
Rated 1 out of 5 by unhappy38 Hotel did not meet our expecations
We held our wedding reception here. Our reception was not what we excepted. Hotel was not fully staffed to accommodate 440 guests.
September 30, 2012
Rated 3 out of 5 by joran The hotel has poor windows
The room would have been much more comfortable had the snow not come in the window and the wind had not blown the curtains.
February 19, 2013
Rated 4 out of 5 by Plat75Patrick Too short a stay to really appreciate
Arrived late and left early the following morning. Did walk the meeting space and found it unique. Club lounge breakfast chow was better than most, but the espresso machine was on the fritz (go figure, eh? Not sure why this sort of appliance is installed so often and then consistently neglected). I intend to return with more time to enjoy the property and Boston.
June 14, 2014
Rated 5 out of 5 by kath great place
love the new elevators in the front
January 22, 2013
Rated 3 out of 5 by BBJustMe What Romance Package??
I booked the romance package for my 1 Year anniversary. I was told it included - appetisers, wine & Chocolate covered strawberries, full breakfast in the restaurant or delivered to room and a late check out. All I got was a full breakfast at the buffet. I called the front desk from my room and was told the wine & strawberries was coming - I gave up at 9pm. They really put a damper on my first anniversary - and I couldn't be more dissapointed. The best part was the crying baby in the room next to us that was up until 11pm and up again at 6:30 in the morning. Their toddler banged on our wall and ran in the hallway pulling on our door knob.
September 30, 2013
Rated 2 out of 5 by Dollarbill Disappointing
I had high hopes because of the Sheraton's reputation for quality but was disappointed across the board on this trip:
>>Somehow the lights and the smoke detectors are wired together. A loose light bulb created noise like electrical arcing through the smoke detector. Scary, even after a visit from engineering!
>>Room is plain, with generic worn furnishings (beds are comfortable though)
>>Room door did not close tight; hall noise not muffled at all
>>Traces of mold/mildew in shower
>>Grungy bathtub; discolored non-slip strips
>>Hallways were frigid, probably in low 60s.; old mattresses and box springs lined several of the halls on my floor
January 18, 2013
Rated 3 out of 5 by Chinapolarbear This hotel is great for location.
I love this hotel because of its location, however the housekeeping is not consistent. I stayed 14 nights and everyday I came back i would either find my bed not made (and I did not do the Eco thing for that night) or complimentary water not replaced or shampoo/conditioner not replaced. If they replaced the shampoo and conditioner, it would either only be shampoo or conditioner or soap or lotion. The complimentary coffee is sometimes missing as well. I know these thigs are complimentary, and that I should be thankful that it's even there however it's a plus if it's complete. Also, consistency from housekeeping would also do wonders!
September 18, 2012
Rated 3 out of 5 by Travel100 Some things need attention
I realize you are under renovation. My thoughts are here... Reno in rooms overall good - grout in bathroom tile in tub really nasty. Carpet in bedroom clearly not vaccumed at all - found food particles, pills, hair etc etc on the carpet. Inside the radiator / HVAC there is a loose screw floating about - a child could eat this - not good (still there). Beds very clean - good. Intenet access good. At 3PM ish when I arrived 5th floor houskeepers were "hanging out" in the closet - but breakfast trays still on the floor. Conference service overall good. Food good. Business center has a "B" missing on one of the keyboards- Plz fix. Staff in general very pleasant -
March 11, 2013
Rated 5 out of 5 by Gary87 Hotel met great Starwood expectations
Like many other Starwood properties where I hve stayed, this hotel met or exceeded those standards with easy parking, quick check-in, comfortable room and great overall experience. If in this area, I would definitely recommend this Sheraton.
June 10, 2014
Rated 3 out of 5 by HiggyHockey2012 Small town hotel with big city ego
I've stayed many times at this hotel over the past few years. Its located just off the main highway and not near much which is why I was annoyed to have to start paying $12 to park in an open air lot - this is not downtown Boston. The $25-$35 a la carte steak - this is also not the Capital Grille. The third poke in the eye was the bar manager who shut off the volume on the TV's during a game 7 playoff game - everyone at the bar was watching the game! Someone should tap this hotel on the shoulder and let a bit of air out of its head.
May 15, 2014
Rated 3 out of 5 by BusinessRegular New Parking Inconvenient
This hotel is decent but quirky, with quite a few inconsistencies, but for the most part has been my most convenient option. Convenience just took a hit with rollout of paid parking (this is a large cement mall-like parking lot). Now parking is even less convenient and you have to pay for it (reduced convenience is the bigger problem for me). Somehow they managed to make it so that despite that it is now paid, it is even harder to find a spot near the entrance. I complained and was told that some people prefer valet (sorry I highly prefer to get in and out without waiting)...
April 25, 2014
Rated 2 out of 5 by Colonel Mr.Colonel
Book on line for a king size bed but when I register at the front desk they told me that my room was ready. When I entered the room, the door was open and a towel on the front door. Suprisingly, instead of a king two small beds was selected for me. I went back to the lobby to clarify the misunderstand. The gentleman told me that is all they have. I told me that I was more willing to extra for a better room. He made wait for almost one hour. I check out at 10:15pm and requested for a receipt. He said that he cannot provide me one but he will e-mail it me. At 12:30am I received the invoice said the I checked out at 3:40pm.
April 24, 2012
Rated 5 out of 5 by Ch14 Nice for a short stay
The hotel was inviting and well kept. Would stay there again if needed
June 8, 2014
Rated 5 out of 5 by Sue26 Great Getaway
this was our first visit to this hotel, a weekend getaway while visiting our son who lives nearby. We will return. Staff were very pleasant and accommodating at all levels: front desk, housekeeping, valet, &concierge lounge attendants. Room was lovely, although the bathroom surprisingly small for a junior suite. (there were 3 adults in our party) Pocket door to bathroom would have been much easier to maneuver. We did not have meals in the dining room, but the concierge level snacks and breakfast were perfectly adequate. Loved the indoor pool area, but the water temperature was just a bit too cool for comfort. Friendly and attentive life guard on duty. He said water temperature was 81 but we suspect it was closer to 76.
April 21, 2014
Rated 5 out of 5 by Lassie83 Great hotel right next to Natick mall!
Very comfortable hotel with proximity to Natick mall. Staff are always friendly and accommodating. Beds so comfortable, as always for sheraton hotels.
June 6, 2014
Rated 2 out of 5 by SueInPA not impressed
For the price we paid I expected better service. Additional fees were added for WiFi use. If there was a continental breakfast, it was not offered.
We weren't even given a print out receipt when checking out. We were told, to check our email when we got home. REALLY! paper must be a premium. When the guy after us had over $300 in incorrect charges to his room. I left very uneasy about not being given an opportunity to review the charges at check out.
There was a very diverse group of employees and customers. While observing customers coming and going at the front counter, it appeared that male customers were treated more friendly, kind and helpful, than female customers.
May 13, 2013
Rated 3 out of 5 by ed52 warning
SEEMS REASONABLE AT FIRST, BUT THEY SLAM YOU WITH A SURPTISE 12 A DAY PARKING FEE TO PARK EACH DY. ALSO THE HOTEL FOOD WAS VERY PRICY. PLAN ON EATING OUT OF THE HOTEL IF YOU CA, THE ONLY BREAKFAST OPTION WAS A 17 DOLLAR PER PERSON BREAKFAST BUFFET. VERY OVERPRICED. NO GIFT SHOP FOR AMMENITIES,JUST A LAME DISPLAY WITH A FEW BOXES OF CORNFLAKES FOR SALE. I THINK THEY FORGOT TO PUT INA FRONT DESK IN THE LOBBY, THEY JUST HAD A COUPLE OF RANDOM DESKS FOR CHECK IN. TOOK A LONG TIME TO CHECK IN EVEN AT MIDNITE1. unless you have to, stay someplace else
April 28, 2014
Rated 2 out of 5 by gadgetguy56 Has Potential, but it's a mess
This site has definitely improved over the years. It used to be laughably, embarrassingly bad, now it's just not good. Little things, which I'm sure they're working on, detract from an overall nice experience. Many things are a little beat up, a little dated, a little worn out. Ice machine broken on 6th floor, no one seemed to notice or care. Carpet frayed and worn, walls beat up in hallways, all in need of paint. Like I said, I'm sure they're working on this, but it all added up (along with the constant broken elevators, which I know they were repairing), it was an inconvenient and somewhat unpleasant stay.
October 17, 2012
Rated 3 out of 5 by JohnB Hotel noisey and No Housekeeping
Have stayed at this hotel for the last 4 years on Christmas. This year was the biggest disappointment. Understanding it was Christmas and the staff may have been short, our room was never cleaned although we witnessed other rooms being cleaned. We were away from the room for the entire day, ecept for about 2 hours. We had to call housekeeping three times to get some clean towels. Movies were not accessible on TV. Hotel was noisey -constant banging and rumbling sounds.
December 31, 2011
Rated 5 out of 5 by Chooseanickname2 Excellent personnel
The first impression is always the most important. My greeting at the front desk (without a reservation) was most friendly and helpful. Very good room and a good rate. I would highly recommend this hotel if you need to stay in that area.
June 1, 2014
Rated 2 out of 5 by taco0915 Remodel needed
It appears from the design story boards in the lobby that this location is due for a remodel - they best hurry before losing starwood clients. Used points for stay on club floor - below average and no free wi-fi in rooms? Even the budget hotels today offer free wi-fi, maybe they are paying for the remodel with the $10 fee. Hotel elevators old, small and scarry, tired furnishings and club room breakfast mediocre at best. Starwood booking claimed robes in room - not there, claimed free wifi - assumed in room but was only accessed from "club room". Free is not always good. icing on the cake - ice machine - 1 per floor was a mile away and not working (maybe because next to room 666)
May 30, 2012
Rated 4 out of 5 by KirBirnie Great stay outside of the city
Had an enjoyable stay over Memorial Day Weekend. Hotel was booked - holiday weekend, soccer tournament, wedding - but the staff was very accommodating, the hallways were clean and overall it was a nice experience. The only downside was the slow elevators and the fact that you have to pay for parking ($12/day self or $17/day valet).
May 27, 2014
Rated 5 out of 5 by Kellie5 Very comfortable with great staff
I recently stayed here while attending a conference. The room was very clean and comfortable - we upgraded to a Junior Suite and it was worth every penny just for access to the 6th floor lounge. It was lovely to have breakfast and snacks available and to pop in there for an afternoon coffee. The staff was extremely friendly and helpful, as well as prompt with every request.
My only complaints would be the elevators - extremely slow and there was often a small crowd waiting for each elevator, requiring me to often need to wait through several elevators arriving and departing before I could get on. I was also disappointed that the health club was under renovations, but found the pool and sauna to be lovely.
March 25, 2014