Rated 1 out of 5 by proguard You Are Kidding
Stayed there the night of the 23rd, paid for two rooms, and we made an error by booking a 2nd night pre-paid. You would not give us credit for the 2nd night even though the hotel was less than full and we checked out before noon on the 24th. I come to the area two times per year and will not be staying with you.
June 27, 2014
Rated 5 out of 5 by Holister Wedding Reception Stay
I would highly recommend this hotel to all friends and family. I couldn't have asked for a better room. Everything was perfect.
June 23, 2014
Rated 5 out of 5 by tdog189 very good
a very nice place to stay outstanding view of falls
June 17, 2014
Rated 5 out of 5 by Joan1989 Recent Travelor
The hotel is great right on the river with great views from 2nd floor. The services were outstanding, the staff friendly and easy to get around the area. Thank you.
Joan and Bill
June 10, 2014
Rated 4 out of 5 by jla61210 not the room i booked
I had booked a Bi_level Suite 2-3 weeks prior to our stay. When we arrived they put us in a normal room. I called down to the front desk to let them know the room was wrong and I was told they weren't available anymore and then the girl said you must have booked it online. I'm glad I called down to the front desk because I was still going to be charged for the Bi-level suite. I was a little annoyed since I made sure they were avaialbe when I booked the room online.
June 9, 2014
Rated 5 out of 5 by Maverick733 Difficult Times
After finding no availability we were forced to stay at another hotel for one night. We were attending a funeral and we just couldn't stay in the first hotel. We have stayed with the Sheraton Falls before and wanted to relocate. After finding availability online we were able to get a room for the remainder of our unfortunate visit. Despite alot of activty at the hotel this week, the staff was courteous and helpful and the room was excellent.
June 8, 2014
Rated 5 out of 5 by tim903 Very Nice Stay
Very comfortable rooms and attentive staff. The setting is beautiful.
June 2, 2014
Rated 4 out of 5 by vmidap Great Hotel
Outstanding Room and accommodations. We were traveling from Virginia and returning home to Michigan and this hotel has a great location right off the interstate and the room accommodations were terrific.
May 28, 2014
Rated 5 out of 5 by Aurora33 This hotel is very comfortable and the staff was awesome.
We had a very good staying experience.
May 19, 2014
Rated 5 out of 5 by Bill9720 Great Stay
Hotel is in great location alongside river but also has nearby train lines that have frequent trains in early morning hours that sound horns. The facility was clean and well appointed. Rooms spacious and housekeeping does a great job. Staff extremely friendly and professional. Restaurant is great and highly recommend it. Large indoor pool with outside deck.Club room has access to deck overlooking falls on the river.
May 15, 2014
Rated 4 out of 5 by NickJB Bad Sleeping Hotel
The hotel and staff are great. The major problem is the noise with the train that runs through and blows a horn every half hour which kept our family awake all night.
May 12, 2014
Rated 4 out of 5 by Pam0511 Nice location and views, but
We stayed on the Saturday night before Mother's Day, and when we went to the hotel restaurant for the breakfast buffet, we were told that unless we had a reservation, we could not have a seat. It was clear the hostess was flustered and did not know how to handle the situation. That is terrible service for a hotel guest to be unable to have breakfast at the hotel. They should have advised us at check in that because of Mother's Day, reservations for breakfast would be required. Definitely not what I expect when I stay at Sheraton hotels, which I frequently do because of your pet friendly policies.
May 12, 2014
Rated 5 out of 5 by Nealdb7 Great hotel-Not so great restaurant
Our dinner from the hotel restaurant was so salty we could not eat it. We should have said something but were too tired. We brought it back to our room as takeout. Other than that we had a great stay and appreciate your dog friendly policy.
May 5, 2014
Rated 5 out of 5 by PBI41 Hotel has excellent location
The Cuyahoga river is a significant attraction
May 4, 2014
Rated 5 out of 5 by flyfish Penthouse
Our stay in the Penthouse, although only one night, was fantastic! The Penthouse was probably the best of any place I have ever stayed in. Thank you.
April 28, 2014
Rated 4 out of 5 by edc37027 Nice location
This is a good place to stay and the location is safe. The only drawback is that crazy train that comes through every morning around 5:30. (No wake-up call needed).
April 21, 2014
Rated 3 out of 5 by kubla Great location
This is a nice hotel. We select spg hotels to utilize the club level and the amenities. The club level here is not worth the extra cost. Better off going minutes away for those needs. The hotel was not crowded, and as a result and it appeared to be understaffed by management. Close to everything, modern and clean.
April 15, 2014
Rated 5 out of 5 by mygoldie Great service and comfort
Happy to stay at the Sheraton. Has all the amenities to make a business stay more comfortable.
April 13, 2014
Rated 5 out of 5 by cableguy7 Great Atmosphere!
From the moment you walk in until you leave, from the smiling and welcoming faces, to the friendly good-morning's and good night's, you will be pleased with the atmosphere created by the staff.
April 11, 2014
Rated 5 out of 5 by Nicole105 Impeccable Service!
We received impeccable service at this really nice hotel. From Guest Services, Housekeeping and Maintenance, all were attentive and prompt to our needs. Beautiful falls view. Train noise didn't affect sleep once you've already fallen asleep. Super impressed with the cleanliness and layout of the suite. Super luxurious with spa tub, robes provided and closets and drawers in the bathrooms making getting ready quicker and easier. Had to avoid ordering anything "grilled" from the restaurant since it was black charcoaled lines affecting the taste. Other than that, the food and service at the restaurant was outstanding. Try the lobster bisque. TV channels reception on the upper channels not so great due to satellite dish issues. Wonderful view and wonderful suite. Fabulous and inviting pool, whirlpool, dry heat sauna and fitness center. Will definitely stay here again! Bravo!
April 8, 2014
Rated 4 out of 5 by Chilly23 Good stay
This is a quality hotel and the staff is great. My only problem is that it's by far the best in the area (to include Akron) and it doesn't provide shuttle service to airport. Food was good, but room service a little pricey. View from dinning area is fantastic!
April 7, 2014
Rated 5 out of 5 by karen42 The entire staff is outstanding
I can't say enough about the staff from the front desk to the restaurant staff they are an outstanding group of employees
The hotel is beautiful the restaurant was wonderful
March 31, 2014
Rated 4 out of 5 by Rands51 Dana
Dana is a fantastic front desk person. She has gone out of her way to be helpful and cheerful and always efficient since I first started my 8 weeks of staying in January. I look for her smile at each visit.
March 29, 2014
Rated 5 out of 5 by mkmjam1 awesome property
The staff lead by Elizabeth are wonderful. This is the place to stay if you are in the area.
March 24, 2014
Rated 4 out of 5 by Rands51 Great staff
Though I seem to have a small problem each week (TV somehow got disconnected the 2nd day there), the desk staff, maintenence and restaurant staff are all very service oriented.
Now, if only we could get OTIS to come fix the elevator by the workout room!
March 17, 2014
Rated 4 out of 5 by Rands51 TV Reception
During my 5 weeks at your hotel, I have not stayed in the same room twice. In ALL of the rooms, one of the TV's get poor or no TV reception. I reported this problem the first week I was there, no repair. I again reported this last week. My co-worker has had the same problem in his room.
March 9, 2014
Rated 5 out of 5 by Larr56 Perfect Location
The staff provided the perfect overnight experience starting from the two young ladies greeting us at the front desk during check-in to the waitress who served us breakfast.
March 9, 2014
Rated 4 out of 5 by roxydupree Wonderful linens
Good place for my family to meet no matter what the age.
February 25, 2014
Rated 5 out of 5 by Hogan78 Fabulous hotel
We really enjoyed our stay! The hotel is beautiful and the rooms were very comfortable and clean. Everything was awesome.
February 21, 2014
Rated 5 out of 5 by Steveo39 Excellent staffing
I really appreciated how the staff made me feel at home specially Dana. She was very warm and welcome!
February 21, 2014