Rated 4 out of 5 by LorettaH2 Nice but has shady restaurant staff
The hotel was nicely furnished but room was a bit smaller than what I'm used to. Causing us to feel a little cramped, especially the bathroom. The front desk staff was superb and the staff that you met on elevators or in the hallway were all very pleasant and willing to assist if needed. However we had a very bad experience with the Cabanas bartender Samantha. She overcharged us by $20.00 when we paid with cash. She gave us no receipt and when I went back to another bartender to double check the price, she confirmed we were overcharged. It was brought to the attention of Jennifer , the manager of the restaurants, by the front desk personnel. Jennifer was not only unwilling to assist and but was extremely rude and condescending. Until the staffing in this hotel restaurant area is changed, I will consider using another facility in the area on my next visit.
August 27, 2013
Rated 5 out of 5 by RoxyPA Beyond Our Expectations
Our stay was in the last week of June and the Sheraton and staff were above and beyond our expectations. We booked sight unseen so we weren't sure we would like the location. We were pleasantly surprised when we arrived and it just got better as the week went on. We had a king oceanfront room and it was spacious and clean. Staff was very friendly and, if you needed something, you didn't have to wait very long for assistance. One small negative was that they charged .50 cents for a local phone call which I thought unusual considering the high caliber of their services. I had to call a local number and got 4 busy signals before I reached someone and was charged $2.50 just to make one call. When I enquired at the desk, they just told me that was their policy. Otherwise, my husband and I loved our stay and would definitely go back again.
July 20, 2013
Rated 5 out of 5 by HenryC Great staff and good food!
I stayed at the Virginia Beach Sheraton hotel with my family from July 18-23 and I had the most wonderful time. We have been coming to this hotel for last 3 years and this hotel not only transformed to more modern facility, but the staff are wonderful. All the staff were very friendly and helpful throughout our staff. The new happy hour menus were great and with a great staff, we kept ordering oysters, chicken wings and local beers at the beach side restaurant and wine and fish taco at the main lobby bar. Please send my compliment to the entire staff and to the general manager for making the hotel vary family friendly hotel.
Some guests were complaining about having only 2 elevators at the hotel. Well, that’s what stairs are for. Our room was on the 9th floor, but we didn’t mind walking up time-to-time to get exercise!
July 24, 2012
Rated 3 out of 5 by Krandolph Evening staff was wonderful
The evening staff and the gentleman in the resturant at breakfast was very nice and helpful. As for the stinky room that reminded me of the super roach motel I stayed in when I was young and dumb could have had some hot water and the carpet could have been cleaned. The evening staff should be the main staff because they cared and tried to be more helpful. Beautiful surroundings of the Ocen and the beach. I EXSPECT more from a Sheraton than what I received.
January 26, 2012
Rated 1 out of 5 by max7777 Zero privacy Ocean/Poolview rooms
We came to Virginia beach for my daughters birthday but were really upset when we saw our oceanview/poolview room.Seriously, if I paid for oceanview should I not even be able to open the windows without everyone on the pool getting a full view of the room? We ended up keeping the room curtains/blinds closed 100% of the time and really felt claustrophobic. Upon check-in the staff said "its not that bad" and offered free starpoints.
August 3, 2013
Rated 4 out of 5 by fishlady318 Enjoyed the stay
First time traveling with my dog and we had a great time at this hotel. Staff were very nice and rooms were clean. We loved being close to the boardwalk and beach. The only issue was the construction throughout the hotel. Workers in the hallway upset the dog. They were replacing the grass around the hotel with new sod so it was a challenge to find a potty spot close. This was particularly an issue after dark when I didn't want to walk far. And, there were a ton of workers in the way to get out to the boardwalk/beach. All in all, I hope this was an isolated situation and will try the hotel again in the future.
May 29, 2012
Rated 5 out of 5 by JuneFAM12 An Awesome Week
My family (That include 2 teenagers) had an excellent time in Virginia Beach thanks to the staff at the Sheraton. This started each day with a great cup of coffe, followed by a very reasonably priced buffet. Then off to the pool or beach that were very well maintained. The renovations to the hotel were done very professionally and upscale. I also heavily recommend the frozen drinks from the Cabana.
July 3, 2012
Rated 4 out of 5 by Eddie66 Excellent reno since summer 2011.
June 2011 one week stay was okay but not good. With all of the renovation and upgrades in the pool area, rooms, bathrooms, decor we had a wonderful stay this June 2012. Upon arrival we were granted oceanfront upon request. The staff was extremely accomodating all week long. We will be back soon. We have gifted a stay this Aug for a young couple close to us. Thank You for a great beach vacation.
July 10, 2012
Rated 3 out of 5 by Mimi89 There is the good and then there is the bad.
When I first arrived, the hotel did not look as good as I had thought it would from the pictures online. I was more disappointed to find out that the hotel was under renovation, and one of the key features of the hotel (outdoor pool) was being remodeled. I wish this was mentioned somewhere on their website. The staff was very friendly and very efficient upon check in, it took it no longer than a couple of minutes to get our room keys and our bags in the door. The bathroom could use some updating, it is more standard than what I thought a Sheraton hotel would offer. Speaking of things they should offer at no additional costs, the Wi-Fi was an additional fee, but that wasn't too much of a problem because they do have a complimentary computer station on the main floor for guests. They also do not offer complimentary breakfast with the room. I hope I can stay here again once renovations are finished.
May 15, 2012
Rated 1 out of 5 by Dave123 BAD SERVICE
Absolutely horrible service.
Coffee maker broken, phone not working, front desk messed up our 4 pm late check out. Service lady came to replace the broken coffee maker with a dirty one. When I mentioned the caked on stuff inside the machine, she used spray cleaner to spray it down before wiping it clean. Called the service desk and asked to speak to the manager, she told us to go to the restaurant to get hot water. My expectation would have been an apology, make sure the staff doesn't use cleaning chemicals on food prep items, and them make to the call herself to get the hot water delivered to our room.
Front desk forgot to record our 4 pm late check out. Got put on hold and had to explain my situation 2 times before I was offered a 2 pm late check out.
Only positive was the great bellman that helped us with our baggage.
Do you even care about customer service or customer loyalty? We love Virginia Beach and will come back several times each year. Why should we stay here again? Our friends stayed at a nearby hotel and they had no complaints... the rooms were larger, and they offered a great buffet breakfast.
May 29, 2012
Rated 1 out of 5 by SGar I love dogs but
There was a dog next door that barked all night and kept us awake. It was a most unpleasant stay
October 7, 2013
Rated 3 out of 5 by hcreek late check in
arrived at 350 pm for a 400 check in. room was not ready and was told a 15 minute wait was needed. at 430 room was still not ready. at 502 ready for check in. if you don't have the help then fix it.do not have 20 people waiting in the lobby for something you promised but can not provide. it starts the whole vacation off at a negative.
August 17, 2012
Rated 3 out of 5 by Jay850 Needs improvement on service
We had a great view (ocean front) but the room never got vacuumed or dusted in our 4 night stay and on Friday one of the shower towels was dirty with some black stains on it. Basement floor stinks really badly, no clue though as why.
Staff is very friendly/helpful and location is great compared to other hotels.
No breakfast for Gold SPG.
August 1, 2012
Rated 4 out of 5 by PeterVA Hotel need some improvements
1) The outdoor pool was dirty and had some disgusting odor in the air.
2) The room lacked some fundamental items such as towel racks, full size mirror, and toilet paper dispenser.
3) The staff was overall good, however, I didn't get any recognition for being a Gold SPG member.
4) The hotel overall was good -- and we enjoyed it.
August 3, 2012
Rated 5 out of 5 by Susan564 Moving at Christmas...
My son and I were in the process of moving from Va Beach to Cocoa Beach,FL. The staff was super nice and very helpful and friendly. I was exhausted during the 2 days, and found the restaurant and the bar very relaxing. The front desk attendants were absolutely wonderful, very kind and quick to assist. When we go back to visit, we will definitely be staying at this location.
December 31, 2013
Rated 5 out of 5 by drjpccm Almost a Perfect Stay!
Had a wonderful week, with only 1 complaint, and even that is minor: we were in a 2-bed room, and the spaces under the beds were absolutely filthy. Once in a while, the beds should be moved and the carpet vacuumed. Betcha that bottle cap (beer bottle?) is still under our bed!
July 30, 2013
Rated 4 out of 5 by MinnesotaMom Right on the beach!
This hotel is located in the right place! I would recommend this hotel to everyone. We had great walks at night on the boardwalk and there are some great places to eat on the street that the hotel is on. We just parked the car in your lot and walked everywhere. We had a great time! Can't wait to come back!
August 5, 2012
Rated 3 out of 5 by ABBR overall review
The outdoor pool was very small. The cocktails were very expensive and watered down. Moxt of the bartenders were not very nice and acted like they were bothered when I ordered a drink. The cleanning crew wold come very early when we were still in bed and when we asked them to come back they came very late.
July 27, 2012
Rated 5 out of 5 by Mitzi6 Wonderful Hotel with Wonderful Views
This hotel was wonderful from the first moment we walked in...they were friendly and helpful. Rooms were comfy and beautiful. We had a partial view of the ocean that was amazing. Loved this hotel and will be back next summer.
August 13, 2013
Rated 4 out of 5 by lawbjw Great Stay!
Hotel is very nice. Rooms were very clean and comfortable. Nice location. Only complaint would be, check in took a while becacuse of some computer problem houskeeping forgot to leave us soap. Room service was quick and food was delicious.
July 26, 2012
Rated 2 out of 5 by bonjourq Not the best in the area
bad experience , to many problems !!
August 30, 2013
Rated 5 out of 5 by Fabu77 Friendly Staff,comfortable room
Greeted warmly by staff. Room was very clean and comfortable. I had a beautiful view of the beach.Housekeeping staff was very friendly.Loved the location. Close to everything.I will definitely come back here.
July 14, 2012
Rated 2 out of 5 by Mary46 location is great
The reservation process was easy but I did not get what I made a reservation for. I asked for 2 rooms, one king bed and one with 2 queens. We got to the hotel later than expected . The chain of surprises started at that point. Firstly, we got 2 queen beds in each room, because they "over booked" the king rooms! (although it was not mentioned during checking in) After 10 hours trip we decided to go to sleep, the sheets were unwashed and dirty. I asked them to change the sheet and they just left a set of sheet in the room which I had to change it myself. I also asked to change my room to a king bed room. The help desk asked me when I am going to leave and when I said Wednesday, he said the first available room is going to be opened on "Wednesday". So, I spent 63,000 spg points and was not able to get what I was looking for. The next day when we decided to get breakfast, my husband's order was "lost", it means we were waiting for more than 45 minutes for 2 eggs to be ready and apparently they gave his order to someone else! Although I should say the location is great but I won't go there again.
September 11, 2012
Rated 4 out of 5 by Rachel645 Great Boardwalk Location
We stayed at this hotel over a busy Fourth of July weekend. Our stay was extremely relaxing despite the hotel being sold out. I thought the staff undersold our "pool view room" as the pool we looked at was parallel to the ocean in the "cabana" section of the hotel (it's only a few stories high). As a platinum member, I was given coupons for breakfast (you can either get the buffet or order off the menu). With the parking pass, there is a 10 or 15 percent off coupon for lunch or dinner for all guests. We found the valet to be extremely friendly; self-parking is somewhat limited, but valet is affordable.
The hotel is located at almost the end of the boardwalk so despite the holiday weekend, we never had any problems getting prime spots on the beach. It is not in the middle of the action (by the outdoor theatres, slides, etc), but that was perfect for us.
Our standard room had a medium sized bathroom, fridge, and microwave. Drinks and food by the pool were reasonable, not cheap, but not in the double digits either. The only problem we had were other guests saving chairs for people who were not yet poolside.
December 29, 2011
Rated 5 out of 5 by dlappl Great Hotel!
Staff is extremely helpful and courteous. Although under construction- hotel is very clean and you can see that it wil be spectacular when completed.
May 21, 2012
Rated 5 out of 5 by Suzy61 Great hotel
Very impressed with the renovations. Rooms looked fresh and new and very clean. Staff was friendly and helpful. Would stay here again.
August 6, 2012
Rated 5 out of 5 by Louella12 Pet friendly hotel
Nice location, clean, and friendly staff. Our room was very nice and quiet considering it was facing the city and not oceanfront.
August 7, 2012
Rated 5 out of 5 by MikeT Exceeded expectations
It had been a few years since we last vistited. We are so glad we were able to stay at the Sheraton. The stay was excellent.
July 29, 2012
Rated 4 out of 5 by EGandkids "will go back and recommend to friends"
staff were all nice and helpful. property was convenient and room was clean. will definitely go back.
July 30, 2012
Rated 5 out of 5 by Tammy66 wonderful
We really enjoyed our stay at the Sheraton in Virginia Beach, The room was beautiful!
December 12, 2012