Rated 5 out of 5 by vegasgirl oceanfront Gem
We have stayed here many times but this stay exceeded our expectations. I would especially like to thank Tia who helped with our phone reservation. She worked out a detail that others could not at the Starwood reservation main number. SPG recognition was exceptional. We were given a beautiful OF room. The bedding was very comfortable and the room was quiet. Everything was very clean for an OF hotel. We loved having the refrigerator in the room. The ice maker was convenient as well as the elevators. The bathroom was very very small and the bathroom lighting was too dim. Parking is easy across the street in the garage. The hotel is on the northern end of the boardwalk. Beautiful beach area, boardwalk and biking right outside. Beach shops across the street as well as diners and pancake house.
September 12, 2014
Rated 3 out of 5 by painterld Room
Over all everything was great, but the dog hair on my comforter. I did not realize it until the second day that I was there and had laid across my bed. I had a note from the housekeeping staff telling me not to hang the Green sign on my door if I needed my room cleaned. I didn't know this until around noon. I didn't appreciate the note at all. The initials on the note were CW. I know people bring pets. But I was in room 812 and it had dog hair in the sofa. Then moved to room 417, and it had hair on the comforter. I was told that 3rd floor was for animals and 4th for overflow. If there is an animal in the room, then the comforter needs to be changed once they leave. I like the hotel very much other than the animal hair. I have allergies and this didn't help.
September 11, 2014
Rated 5 out of 5 by SusanandBob A Great Place To Unwind!
This hotel has a perfect location in Virginia Beach - near the quieter northern end of the boardwalk yet close enough to walk to all of the beach's attractions. The staff were great, especially Julie and Steve at Fusion and the Cabana. Enjoyed the relaxing happy hour at the Cabana, wish that the Cabana hadn't transitioned to a weekends-only schedule after Labor Day.
September 6, 2014
Rated 5 out of 5 by FamilyOfFourNOVA Exceeded our expectations
This trip was simply amazing, mostly because of the lovely accommodations at the Sheraton. We've never been to Virginia Beach so did not know what to expect. Our room was exactly as the photos described and the hotel is located in a very nice area of VA beach, right on the northern area of the boardwalk. We booked what seemed to be the very last oceanfront room available hoping there would be enough room for four of us with only a king and pullout bed. There was plenty of space for all of us and our suitcases and beach gear. The beds were very comfortable and the hotel was quiet despite being fully booked. Fusion was delightful in the evening and we had lunch outside at Cabanas.The food was amazing and the atmosphere just perfect. Both meals were discounted by 20% just because we are SPG members. It's a quick and easy walk to nearly everywhere. There are a lot of restaurants within a safe walking distance. We returned late at night and there were lots of people around. The grounds were kept up beautifully. The indoor pool was much bigger than we expected and the outdoor pool is beautiful. The hotel in general far exceeded our expectations for cleanliness, location and condition. It's really a classy hotel and we would definitely stay here again. All the staff members were polite and helpful, friendly and attentive.
September 2, 2014
Rated 5 out of 5 by mtb5260 Another great vacation at VA Beach
Stayed at this Sheraton for the third year in a row for vacation. Always treated like a VIP by the entire staff, and leave relaxed and rejuvenated. Thanks for another exceptional vacation at the VA Beach Sheraton!
September 1, 2014
Rated 4 out of 5 by Joy3grandsons this hotel is pet friendly.
the last time we stayed at the Va Beach Sheraton it was not pet friendly. that's what we prefer. We do not have pets and are not pet lovers. That being said, we would return to this Sheraton. Staff was friendly and very helpful. In particular, Cody was greeting guests and parking cars. He helped us carry all our luggage in and helped us load our car. We hope he is considered a very valued employee as he impressed us. Food was good. We enjoyed the outside pool and bar.
August 31, 2014
Rated 2 out of 5 by VA67 Staff Response was slow
It took housekeeping two days to remove our room service tray from the hallway by our door. We asked four different staff members to have someone remove it. The bathroom ceiling had mold on it. The noise from the room beside us was loud and with pets being allowed, we heard the barking dog next door at all hours
August 28, 2014
Rated 2 out of 5 by CMOO001 Can do much better
Our experience walking in the first night set the tone for our stay. First we were given a pool view, which turned out to be a view of the bar 5 feet away and upon opening of the blinds found two people sitting in our patio seats drinking and partying. We asked for a different room and were put same spot one floor higher. The valet told us he had to hold on to our keys while we went to the room. Come back to park our car and the valet is talking with friends outside drinking a soda. I had to go behind the valet counter myself and go through the keys to find mine. Come back from parking to see another young valet texting in a car as he drives off to park it. The rest of the stay was pretty uneventful, but still little things added up. Had to go back the next day to be given our gold amenity as they had forgotten and after using our green choice the first night never had the card replaced. Asked the front desk about it, said they would put one in our room, but it never came. Wouldn't have used it every night but at least a couple for the added points.
August 27, 2014
Rated 4 out of 5 by PKSmith Great Hotel for SPG members
I have been booking this hotel for multiple times in last 15 years. This hotel is definitely getting better and better in in many aspects. Many renovations over the pass few years. SPG members get 20%-25% off on lunch and dinner.
August 25, 2014
Rated 5 out of 5 by lonie12 A wonderful time
This hotel is located at the end of the boardwalk which is less crowded. It is a short walk to everything
August 25, 2014
Rated 5 out of 5 by Macdad16 The hotel has great beach locations
We really enjoyed our stay at the Sheraton, since it's pet friendly. Very clean and fun to stay. I will come back to the Sheraton in Virginia Beach, Va.
August 24, 2014
Rated 4 out of 5 by KathyM58 Good Hotel
Enjoyed the hotel and its facilities. The restaurant could be more family friendly, not much of a food choice, short staffed. waited long for waitress to first come over and greet us. Outdoor pool small.
August 19, 2014
Rated 4 out of 5 by Kavjlv Good hotel on the beach
Good Hotel on the beach. The restaurant didn't seem to have a great selection. We did have appetizers one afternoon at the outside restaurant which were quite good. Went to try one of the advertised specialty drinks and they didn't have the ingredients! But, overall friendly staff, nice hotel.
August 18, 2014
Rated 5 out of 5 by dadofone Clean and family friendly.
We have stayed at this hotel for a few years now and it is always clean and great for families. The staff have always been helpful. The bathrooms are on the small side but not a big deal. Could use brighter lighting in the bathrooms. Overall a great place to stay to enjoy the beach and surrounding areas.
August 18, 2014
Rated 5 out of 5 by TomD65 Clean Family Fun
Perfect level of comfort and amenities for both the kids and the parents. Food was very good and extremely reasonably priced. The jets take a little getting used to but, its and honor to witness them doing their thing. My family has already asked to go back.
August 18, 2014
Rated 1 out of 5 by Mike257 Terrible experience
My family recently concluded our summer vacation early after a stay at the Sheraton, Virginia Beach Oceanfront. When we arrived, we found a very small room, smaller than most hotels I have stayed in. We had booked this hotel because we originally intended to bring our dog with us on vacation. Last minute we had a friend offer to sit the dog so we travelled without our pet. Well, you would have never known we had no pet as the room had a horrible odor of dog when entering and leaving from the room. We later determined the smell was coming from one of the beds. A prior guest's dog had urinated on the bed and the smell was unbearable. Room 301, hopefully they changed the mattress. We then had to move to a new room. As we walked into our new room, we were greeted with a neighboring room's dog barking non-stop. This dog barked so often that we had to call the front desk to have the owners return to calm the dog. Onto the next issue, the staff were very unresponsive to their guests especially at the poolside bar and outdoor seating area. We sat down for lunch one day and no one came over to take our order. We ended up walking down the boardwalk two blocks to another hotel to eat lunch. When being served at the pool, no one ever cleaned up the dishes. We always had to return them ourselves. The overall facility was not that well kept. For the amount of money spent by guests on their stays at this hotel, it should be better maintained. The food overall was good, but it was very pricy. I have stayed at other hotels in this area that offer free meals for children, not here though. The breakfast is very expensive. Although offering a buffet, you can get a much more filling and better tasting breakfast at a private restaurant across the street. We had originally intended to stay for 7 days, but we cut our vacation to 4 days, and those days were a challenge to truly enjoy. It is very unfortunate that when a family tries to enjoy some time away from work and soak up some rays at the beach, that you have to undergo a terrible hotel experience. I would definitely not recommend this hotel to anyone let alone my friends and family.
August 14, 2014
Rated 5 out of 5 by Kimnova Fun on the beach
Perfect location near the end of the boardwalk. Extremely convenient to the beach. The staff is super friendly and responsive. This is the second year that we have stayed here in August. We will be back again.
August 13, 2014
Rated 4 out of 5 by NormSenior Great, as always.
My Family and I have been coming here for 4 straight years now and are always Happy we do. Great rooms, great staff. Thanks Sheraton V.B.
August 13, 2014
Rated 1 out of 5 by Kenneth1948 Hotel was well below expectations
Was not given the room that was booked in advance until numerous trips to the front desk. Toilet did not work properly. Requested towels that never came. Elevators were down frequently.
August 12, 2014
Rated 5 out of 5 by teach89 Amazing!
This hotel is probably one of the best in Virginia Beach. Everyone is incredibly helpful and genuinely care about guest happiness.
August 12, 2014
Rated 3 out of 5 by JWS12345 Below Expectations
Arrived at 2:30 pm but wasnt able to check into room until 4:30 pm. At dinner, waited an hour before food arrived - overpriced and not good. Avoid hotel restaurant - waste of money. Hotel failed to remedy noisy neighbors partying until 3 am 2 nights in a row - entire family couldnt sleep. Several complaints to front desk earned a 4,000 spg points benefit - no thanks.
August 11, 2014
Rated 5 out of 5 by Parsnickity Business traveler, looking for a little R&R, too.
Everything was super. The staff was thoughtful both in the things they did do (such as getting me a 1st class chocholate martini) and the things they did NOT do (such as knock on my door while the 'Peace and Quiet' sign was out). Clean. Great views. Good bed with enough pillows. Well-working A/C. Footstool with the chair and a desk w/ chair w/ back support. Free internet. Super.
August 10, 2014
Rated 5 out of 5 by VeryPleased Wonderful choice!
For 74 years our conference was held at the Cavalier. Nostalgia notwithstanding, this was a vast improvement. Clean rooms. Not a hint of mold in the corners. No stained carpets or ceilings. Everything you would expect from a Sheraton. I will return whenever I need to be in Virginia Beach.
August 7, 2014
Rated 5 out of 5 by Wolf73 The room was great but
No complaints whatsoever on the room itself. Great view, refrigerator, microwave, comfortable mattress, great nights sleep. There as part of a convention. The "special rate" for the room was high, not so special and the food for the last night banquet was nothing to write home about, sort of plain and bland. If you are not concerned about the price and like bland food, a great place to stay.
August 7, 2014
Rated 5 out of 5 by Tootsieroll All we needed in one place.
Great everything except air conditioners come on and off loudly when sleeping. Otherwise all great!
August 4, 2014
Rated 5 out of 5 by DiOnna Terrific Vacation at an Excellent Hotel!!
The hotel was absolutely TERRIFIC!! My family and I stayed at the hotel from July 30 thru Aug 3, 2014. The hotel has complimentary valet and check-in was quick & easy. Within a few minutes of arriving at the hotel, I was greeted with a great room on 11th floor room with fantastic views of the ocean, dolphins and boardwalk. The hotel staff was extremely accommodating by providing me and my family with the most outstanding customer service. I especially would like to thank Bekah and Amanda for their exceptional service. I appreciated the location of the hotel which is on northern section of the ocean/boardwalk, a few blocks away from the congested section of the beach. The hotel is clean, the food in the Fusion restaurant is good and the staff throughout the hotel are very friendly. I would definitely recommend the Hotel for I've already booked my stay for next year!!!
August 4, 2014
Rated 5 out of 5 by Pookie1221 Family Beach Vacation
We absolutely love this hotel, already planning next year's vacation. The only negative is the size of the bathroom, it is way too small.
August 3, 2014
Rated 4 out of 5 by DDL53 Comfortable beds
I had the best night sleep in a long time due to the comfort of the bedding!
August 2, 2014
Rated 5 out of 5 by Fran52 Great Staff
Must recognize Travis in Bell Services. I left a bag of drinks/wine outside while unloading my car. He kept the bag behind the Bell Station desk until next day. Thanks again Travis!
July 30, 2014
Rated 3 out of 5 by Beachcomber Poor service
I stay at this hotel a couple of times each year because it is the only SPG choice at this location. Usually at SPG hotels I receive outstanding service, upgrades and more. Not the case at this hotel. They have an SPG desk but we wait in line with everyone else. Bell hops will literally just stand there while you struggle with your luggage. We called for bell service upon checking out. We were told that someone would come to our room with a dolly within 10 minutes. 20 minutes later I went to the lobby to discover 2 bellhops with dollies just standing around. They still didn't offer to help and I just took the dolly as they ignored me. Check in service isn't much better and the wi-fi service is awful. At least housekeeping did their job this time but during previous stays had difficulty getting someone to make up the room. There is no pay per view movie service available in the rooms. Wouldn't the hotel make money from this? All of the services offered by this hotel are unsatisfactory! Wish I had another choice for SPG at the beach!
July 28, 2014